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Intercultural communicative competence in computer-supported collaborative learning is a form of computer-supported collaborative learning (CSCL), applied to intercultural communicative competence (ICC).
One of the well-known applications of CSCL is tele-collaboration involving the use of the internet or other computer-mediated communication tools by internationally dispersed students in order to foster the development of foreign language linguistic and intercultural competence in communication. [1] With the aid of the technological mediation used in tele-collaborative study, participants on each side of the network have cost-effective access to "Languaculture."
Numerous models and theories of intercultural communication have been proposed, including communication accommodation (Giles, 1973), cultural convergence (Barnett & Kincaid, 1983), identity or face negotiation theory (Ting-Toomey, 1993), and interactive acculturation (Bourhis, Moise, Perreault, & Senecal, 1997). A model of ICC (or IC) widely accepted in foreign language education has been proposed by Byram. [2] This model includes five components, all of which are needed for a student to become an "intercultural speaker":
There are benefits as well as challenges for using CSCL as a means of intercultural communication. Research in the field indicates several advantages, including that it:
Despite the potential advantages of using CSCL to overcome the barriers of face-to-face prejudice, develop social skills, and increase cognitive flexibility, simply adding CSCL to a communicative situation does not automatically foster trust nor resolve intercultural issues. In fact, research has indicated that some problems are made worse (or at least more obvious) by moving to a computer-supported medium. This includes that:
Although there are many benefits to using CSCL, especially in language learning contexts, teachers must approach its adoption with clear goals and objectives. Teachers should select the CSCL medium with careful consideration. [21] In fact, tool selection is critical since different media work well for some people and not for others. [22] In addition, instructors need to be familiar with concepts of intercultural communication in addition to CSCL. [23] In terms of its application CSCL is not appropriate for short-term projects, [24] and teachers should expect to spend a considerable amount of extra management time in roles such as mediators, monitors, and facilitators. [25] Teachers who have little extra time should not implement CSCL. [26]
CSCL requires instructional scaffolding to accommodate different levels of foreign language ability [27] as well as concrete and structured exercises that are built in during the team formation stage. [28] Teachers may have to provide background information to extend their students' understanding of the target culture while also being unafraid to confront negative stereotypes that their students may possess. [29] Despite these challenges, CSCL may prove to be a superior tool through which teachers can foster greater understanding between their students and members of other cultures.
Computer-mediated communication (CMC) is defined as any human communication that occurs through the use of two or more electronic devices. While the term has traditionally referred to those communications that occur via computer-mediated formats, it has also been applied to other forms of text-based interaction such as text messaging. Research on CMC focuses largely on the social effects of different computer-supported communication technologies. Many recent studies involve Internet-based social networking supported by social software.
Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how people from different countries and cultures act, communicate, and perceive the world around them. Intercultural communication focuses on the recognition and respect of those with cultural differences. The goal is mutual adaptation between two or more distinct cultures which leads to biculturalism/multiculturalism rather than complete assimilation. It promotes the development of cultural sensitivity and allows for empathic understanding across different cultures.
Communicative language teaching (CLT), or the communicative approach (CA), is an approach to language teaching that emphasizes interaction as both the means and the ultimate goal of study.
Plurilingualism is the ability of a person who has competence in more than one language to switch between multiple languages depending on the situation for ease of communication. Plurilingualism is different from code-switching in that plurilingualism refers to the ability of an individual to use multiple languages, while code-switching is the act of using multiple languages together. Plurilinguals practice multiple languages and are able to switch between them when necessary without much difficulty. Although plurilingualism is derived from multilingualism, there is a difference between the two. Multilingualism is connected to situations wherein multiple languages exist side-by-side in a society but are utilized separately. In essence, multilingualism is the coexisting knowledge of separate languages while plurilingualism is the interconnected knowledge of multiple languages. In general, plurilinguals have had contact with languages not native to them through educational institutions, however the education system plays only a small role in the linguistic competence of these individuals. Learning a second language is thought to stimulate someone's plurilingualism.
The uncertainty reduction theory, also known as initial interaction theory, developed in 1975 by Charles Berger and Richard Calabrese, is a communication theory from the post-positivist tradition. It is one of the few communication theories that specifically looks into the initial interaction between people prior to the actual communication process. Uncertainty reduction theory originators main goal when constructing it was to explain how communication is used to reduce uncertainty between strangers during a first interaction. Uncertainty reduction theory claims that everyone activates two processes in order to reduce uncertainty. The first being a proactive process, which focuses on what someone might do. The second being a retroactive process, which focuses on how people understand what another does or says. This theory's main claim is that people must receive information about another party in order to reduce their uncertainty and, that people want to do so. While uncertainty reduction theory claims that communication will lead to reduced uncertainty, it is important to note that this is not always the case. Dr. Dale E. Brashers of the University of Illinois argues that in some scenarios, more communication may lead to greater uncertainty.
Intercultural learning is an area of research, study and application of knowledge about different cultures, their differences and similarities. On the one hand, it includes a theoretical and academic approach. On the other hand, it comprises practical applications such as learning to negotiate with people from different cultures, living with people from different cultures, living in a different culture and the prospect of peace between different cultures.
Computer-supported collaborative learning (CSCL) is a pedagogical approach wherein learning takes place via social interaction using a computer or through the Internet. This kind of learning is characterized by the sharing and construction of knowledge among participants using technology as their primary means of communication or as a common resource. CSCL can be implemented in online and classroom learning environments and can take place synchronously or asynchronously.
Cultural competence, also known as intercultural competence, is a range of cognitive, affective, behavioural, and linguistic skills that lead to effective and appropriate communication with people of other cultures. Intercultural or cross-cultural education are terms used for the training to achieve cultural competence.
Communication accommodation theory (CAT) is a theory of communication developed by Howard Giles. This theory concerns "(1) the behavioral changes that people make to attune their communication to their partner, (2) the extent to which people perceive their partner as appropriately attuning to them." The basis of the theory lies in the idea that people adjust their style of speech to one another. Doing this helps the message sender gain approval from the receiver, increases efficiency in communication between both parties, and helps the sender maintain a positive social identity. This theory is concerned with the links between language, context, and identity. It focuses on both the intergroup and interpersonal factors that lead to accommodation, as well as the ways that power, macro- and micro-context concerns affect communication behaviors; emphasizing the important duplexity of both factors in predicting and understanding intergroup interactions. Accommodation is usually considered to be between the message sender and the message receiver, but the communicator also often accommodates to a larger audience – either a group of people that are watching the interaction or society in general. Communication accommodation theory (CAT) predicts and explains why communicants make adjustments to increase, decrease, or maintain social distance.
Tandem language learning is an approach to language acquisition that involves reciprocal language exchange between tandem partners. In this method, each learner ideally serves as a native speaker of the language the other person intends to learn. Tandem language learning deviates from traditional pedagogical practices by eliminating the teacher-student model. Numerous language schools worldwide, including those affiliated with TANDEM International, as well as several universities, incorporate this approach into their language programs.
Social information processing theory, also known as SIP, is a psychological and sociological theory originally developed by Salancik and Pfeffer in 1978. This theory explores how individuals make decisions and form attitudes in a social context, often focusing on the workplace. It suggests that people rely heavily on the social information available to them in their environments, including input from colleagues and peers, to shape their attitudes, behaviors, and perceptions.
The hyperpersonal model is a model of interpersonal communication that suggests computer-mediated communication (CMC) can become hyperpersonal because it "exceeds [face-to-face] interaction", thus affording message senders a host of communicative advantages over traditional face-to-face (FtF) interaction. The hyperpersonal model demonstrates how individuals communicate uniquely, while representing themselves to others, how others interpret them, and how the interactions create a reciprocal spiral of FtF communication. Compared to ordinary FtF situations, a hyperpersonal message sender has a greater ability to strategically develop and edit self-presentation, enabling a selective and optimized presentation of one's self to others.
Face negotiation theory is a theory conceived by Stella Ting-Toomey in 1985, to understand how people from different cultures manage rapport and disagreements. The theory posited "face", or self-image when communicating with others, as a universal phenomenon that pervades across cultures. In conflicts, one's face is threatened; and thus the person tends to save or restore his or her face. This set of communicative behaviors, according to the theory, is called "facework". Since people frame the situated meaning of "face" and enact "facework" differently from one culture to the next, the theory poses a cross-cultural framework to examine facework negotiation. It is important to note that the definition of face varies depending on the people and their culture and the same can be said for the proficiency of facework. According to Ting-Toomey's theory, most cultural differences can be divided by Eastern and Western cultures, and her theory accounts for these differences.
Media naturalness theory is also known as the psychobiological model. The theory was developed by Ned Kock and attempts to apply Darwinian evolutionary principles to suggest which types of computer-mediated communication will best fit innate human communication capabilities. Media naturalness theory argues that natural selection has resulted in face-to-face communication becoming the most effective way for two people to exchange information.
Assessment in computer-supported collaborative learning (CSCL) environments is a subject of interest to educators and researchers. The assessment tools utilized in computer-supported collaborative learning settings are used to measure groups' knowledge learning processes, the quality of groups' products and individuals' collaborative learning skills.
Social presence theory explores how the "sense of being with another" is influenced by digital interfaces in human-computer interactions. Developed from the foundations of interpersonal communication and symbolic interactionism, social presence theory was first formally introduced by John Short, Ederyn Williams, and Bruce Christie in The Social Psychology of Telecommunications. Research on social presence theory has recently developed to examine the efficacy of telecommunications media, including SNS communications. The theory notes that computer-based communication is lower in social presence than face-to-face communication, but different computer-based communications can affect the levels of social presence between communicators and receivers.
Interpersonal communication is an exchange of information between two or more people. It is also an area of research that seeks to understand how humans use verbal and nonverbal cues to accomplish several personal and relational goals. Communication includes utilizing communication skills within one's surroundings, including physical and psychological spaces. It is essential to see the visual/nonverbal and verbal cues regarding the physical spaces. In the psychological spaces, self-awareness and awareness of the emotions, cultures, and things that are not seen are also significant when communicating.
Joseph B. Walther is the Mark and Susan Bertelsen Presidential Chair in Technology and Society and the Director of the Center for Information Technology & Society at the University of California, Santa Barbara. His research focuses on social and interpersonal dynamics of computer-mediated communication, in groups, personal relationships, organizational and educational settings. He is noted for creating social information processing theory in 1992 and the hyperpersonal model in 1996.
Niki Davis is an educator and researcher based in Aotearoa New Zealand whose work has focused on equipping teachers to effectively deliver information and communication technologies in a global education context. Her research has explored how teaching, learning and assessment can be inclusive and ethically managed in non-traditional spaces involving E-learning while acknowledging the role of the knowledge of indigenous peoples in assisting to build critically reflective research communities. She worked in universities in the United Kingdom and the United States before becoming a Distinguished Professor at the University of Canterbury in 2008, retiring and becoming Professor Emeritus in 2020. Davis has been involved in a range of initiatives and organisations that promote knowledge of digital technologies in education and is widely published in this field.
Virtual exchange is an instructional approach or practice for language learning. It broadly refers to the "notion of 'connecting' language learners in pedagogically structured interaction and collaboration" through computer-mediated communication for the purpose of improving their language skills, intercultural communicative competence, and digital literacies. Although it proliferated with the advance of the internet and Web 2.0 technologies in the 1990s, its roots can be traced to learning networks pioneered by Célestin Freinet in 1920s and, according to Dooly, even earlier in Jardine's work with collaborative writing at the University of Glasgow at the end of the 17th to the early 18th century.
