Kurt Jetta

Last updated
Kurt Jetta
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Born (1961-07-21) July 21, 1961 (age 59)
Alma mater Fordham University, Duke University, North Carolina State University
OccupationConsumer Analyst
Years active1998–present

Kurt Jetta (born 21 July 1961) is a consumer researcher who studies data about multinational corporations through his firm, TABS Analytics, which is based in Shelton, Connecticut. [1] The corporations Jetta has analyzed include Amazon, [2] Family Dollar, [3] Dollar Tree, [3] Walmart, [4] [5] Apple, [6] Kmart, [7] JcPenney, [8] and Sears. [7] In addition, Jetta has also studied the organic food industry, [9] the vitamin industry, [10] and the online grocery industry. Other investigations led by Jetta include sociological research that pertains to the purchasing habits of various ethnic groups. [11] In the area of trade promotion, Jetta has developed an alternative methodology to current industry baseline models. [12] Jetta also analyzes rewards programs. [13] [14] He was a 2017 Republican candidate in Florida’s 21st Congressional District.

Contents

Career

Between 1996 and 1998 he held a position as Chief Executive Officer of Binky-Griptight, Inc. Binky-Griptight is a supplier of infant products. Prior to Binky-Griptight, Jetta spent seven years at Playtex Products. [15]

In 1998, Jetta founded TABS Group, where he is the Chief Executive Officer and Lead Product Developer. TABS Group provides marketing analysis for clients in the Consumer Products industry. Additionally, he serves as an independent Director for JM Global Holding, Co. [16] Work by Jetta and TABS has been quoted in The New York Times, [17] Forbes, [18] Bloomberg, [19] and other national media.

Between 2009 and 2012, Jetta sampled 1,000 individuals who were aged 18–75 in order to study "their buying habits when it comes to organic products." [20] Kurt Jetta's research, with regard to the organic food industry, suggests that the "percentage of people who buy organic products has stayed virtually the same for the past few years," [9] [21] at the 38-39% range. [22] The study found that "Fresh Fruits continues to be the highest penetration category for Organics with 27% of consumers. This is followed by Fresh Vegetables (26%), Eggs (17%), Milk (16%), Chicken (13%), Skincare (7%), Red Meat (6%), Frozen Vegetables (6%), Haircare (5%), Frozen Fruit (4%), Ice Cream (4%), and Cosmetics (3%). Skincare and Haircare are the only two categories that registered consecutive years of annual gains, while Milk and Ice Cream showed declines in consecutive years." [23] Jetta and his firm have also found that due to negative studies concerning multivitamins, the vitamin industry saw an "overall lethargy" in 2014. [10]

Jetta has stated that "The most important thing that data is used for is to determine which products consumers prefer, and to make sure what's on the shelf is what they want to buy...For example, we're doing one project for a retail chain where we found that in areas with high African-American populations, not only do they buy African-American hair care products and cosmetics specifically, but they buy grooming products in general at a very high level. With that kind of information, the retailer can make sure all those products are stocked and available for them." [11]

In early 2016, Jetta criticized the consumer packaged goods industry for stalling their own growth. His work, covered by both Wells Fargo and Food Navigator USA, showed that the consumer packaged goods industry focuses too much on less effective promotional tactics such as retailer loyalty programs and marketing to millennials at the expense of doing more traditional consumer trade promotion. [24] He has also published opinion articles on the topic. [25] [26]

Also in 2016, Jetta’s research on online purchasing of baby goods by consumers received press when the study revealed that baby products are the largest online market of any of the consumer packaged goods categories studied. [27] [28]

Jetta began commenting on the online grocery business in 2016. After a TABS study found that fewer consumers purchased groceries online in 2016 than in 2015, he reported that “online grocery is failing,” and that Amazon would have difficulty breaking into grocery business because consumers enjoy grocery shopping in brick and mortar stores. [29] [30] [31] He also commented on the pricing strategies of Whole Foods, stating that grocery shoppers wanted “deals.” [32] When Amazon announced its intent to purchase Whole Foods in June 2017, Jetta’s research and commentary was quoted in Bloomberg and The Denver Post, and he was interviewed on NPR. [33] [34] [35]

Corporation analyses

In July 2014, after Dollar Tree announced its acquisition bid of Family Dollar, USA Today shared Kurt Jetta's prediction that the merger would affect the entire economic sector shared by companies such as Walmart. [3] Jetta's TABS Group formed a "senior-level team dedicated to supporting internal and customer-related initiatives with Walmart" and researched the methodology that enables this corporation to operate "on a chain and local level." [36] Tying in with his consumer research related to the organic food industry, Jetta et al. found that Walmart suffered in some areas after it "jumped on the organic bandwagon a little too soon". [37]

He also reviewed Walmart’s change in practice of charging almost all their vendors a stocking fee. Formally the corporation charged these fees sporadically. While a common practice among other retailers, Jetta notes that the change for Walmart, " suggests that they are seeking areas to offset their increased investment in wages, as well as offset their lack of organic revenue growth." [38]

Additionally, he weighed in on the Chapter 11 bankruptcy filing by retailer chain A&P. He said that the retailer “…has been a dead man walking for 20 years, and the gig is finally up.” Jetta predicts that while one of A&P’s largest creditors might take over some of the stores, many will close and better-managed competitors will purchase the rest. [39]

When Ahold NV and Delhaise Group merged to become one of the largest supper market chains in the United States, Jetta noted his approval of the $560 million in savings the companies will incur after just 3 years, was “vital in a flat market.” [40]

Jetta also shared his insights about Apple Stores' EasyPay innovation in Macworld, after a court case was pending about Eric Shine who "was accused of trying to walk out of the Apple Store on New York’s Fifth Avenue without paying for a pair of headphones" although Shine claims that "he did try to pay, using the mobile Apple Store app’s EasyPay option on his phone, but that the purchase didn’t go through." [41] Jetta stated that 'when stores add customer-driven point of sale (POS) options like EasyPay, “in general, what happens is that there’s a fairly significant surge in sales” at first, due to the novelty of the new system. That’s then followed by some “shakeout of people that don’t like it for a lot of reasons—user difficulty, user error, and the like.”' [6]

Kurt Jetta's research pertaining to Kmart and Sears found that both of their rewards programs gave discounts of one percent, which Jetta stated, has the effect of hurting their whole customer base. [7] Jetta has also criticized JcPenney for what he perceives to be a lack of understanding of trade promotion methodology. [42]

When grocery chain A&P filed for Chapter 11 bankruptcy in 2015, Jetta criticized the chain, calling the bankruptcy “a surprise to absolutely no one.” [43] In 2015, Jetta estimated the US supplements industry at $11.8 billion, challenging Nutrition Business Journal’s estimate of over $35 billion as “vastly overstated.” [44] His statements prompted a rebuttal from Nutrition Business Journal’s Editor-in-Chief and started an ongoing debate. [45]

Education

Jetta received his B.S. in Statistics in 1983 from North Carolina State University, where he served as Interfraternity Council President. [46] [47] In 1986, he earned his M.B.A. from The Fuqua School of Business at Duke University. [48]

Nineteen years later, Jetta pursued his Ph.D. In Economics from Fordham University, where he graduated in 2008. His doctoral thesis was titled: A Theory of Retailer Price Promotion Using Economic Foundations: It’s All Incremental, with his central thesis being that the incremental sales generated on a promoted product is entirely incremental to the brand, category and promoting retailer. [49] [50] He published findings from his dissertation in the Journal of Centrum Cathedra and Journal of Research in Marketing. [51] [52] [53]

Political career

Jetta served several years on the Stamford Board of Representatives from 1987-1993. He ran an unsuccessful campaign for the Connecticut House of Representatives in 1988. In October 2017, Jetta declared himself as a Republican candidate for the U.S. House of Representative in Florida’s 21st Congressional District. One of his issues is increased federal focus on the opioid abuse. [54]

Personal life

Jetta has been married since 1989 to Nancy Jetta from Stamford, CT. He has three adult children. [50] [55]

Related Research Articles

Walmart American multinational retail chain

Walmart Inc. is an American multinational retail corporation that operates a chain of hypermarkets, discount department stores, and grocery stores from the United States, headquartered in Bentonville, Arkansas. The company was founded by Sam Walton in nearby Rogers, Arkansas in 1962 and incorporated under Delaware General Corporation Law on October 31, 1969. It also owns and operates Sam's Club retail warehouses. As of April 30, 2021, Walmart has 10,526 stores and clubs in 24 countries, operating under 48 different names. The company operates under the name Walmart in the United States and Canada, as Walmart de México y Centroamérica in Mexico and Central America, and as Flipkart Wholesale in India. It has wholly owned operations in Chile, Canada, and South Africa. Since August 2018, Walmart holds only a minority stake in Walmart Brasil, which was renamed Grupo Big in August 2019, with 20 percent of the company's shares, and private equity firm Advent International holding 80 percent ownership of the company.

Asda British supermarket chain

Asda Stores Ltd. is a British supermarket chain. It is headquartered in Leeds, England. The company was founded in 1949 when the Asquith family merged their retail business with the Associated Dairies company of Yorkshire. It expanded into Southern England during the 1970s and 1980s, and acquired Allied Carpets, 61 large Gateway Supermarkets and other businesses, such as MFI Group. It sold these acquisitions during the 1990s to concentrate on the supermarkets. It was listed on the London Stock Exchange until 1999 when it was acquired by Walmart for £6.7 billion. Asda was the second-largest supermarket chain in the United Kingdom between 2003 and 2014 by market share, at which point it fell into third place.

Grocery store Retail store that primarily sells food and other household supplies

A grocery store, grocer or grocery shop (UK), is a store primarily engaged in retailing a general range of food products, which may be fresh or packaged. In everyday U.S. usage, however, "grocery store" is a synonym for supermarket, and is not used to refer to other types of stores that sell groceries. In the UK, shops that sell food are distinguished as grocers or grocery shops, though in everyday use, people usually use either the term "supermarket" or, for a smaller type of store that sells groceries, a "corner shop" or "convenience shop".

Best Buy Consumer electronics retailer

Best Buy Co., Inc. is an American multinational consumer electronics retailer headquartered in Richfield, Minnesota. Originally founded by Richard M. Schulze and James Wheeler in 1966 as an audio specialty store called Sound of Music, it was rebranded under its current name with an emphasis on consumer electronics in 1983.

Save-A-Lot American retail and grocery company

Save A Lot Food Stores Ltd. is an American discount supermarket chain store headquartered in St. Ann, Missouri, in Greater St. Louis. It is a subsidiary of Onex Corporation and has about 1,300 stores across 36 states in the United States with over $4 billion in annual sales.

Trader Joes American grocery chain

Trader Joe's is an American chain of grocery stores headquartered in Monrovia, California. By 2015, it was a competitor in "fresh format" grocery stores in the United States. By November 2019, Trader Joe's had over 503 stores nationwide in 42 states and Washington, D.C.

Apple Store is a chain of retail stores owned and operated by Apple Inc. The stores sell various Apple products, including Mac personal computers, iPhone smartphones, iPad tablet computers, Apple Watch smartwatches, Apple TV digital media players, software, and both Apple-branded and selected third-party accessories.

Weis Markets, Inc. is a Mid-Atlantic food retailer based in Sunbury, Pennsylvania, It currently operates 196 stores with over 23,000 employees in Pennsylvania, Maryland, New York, New Jersey, West Virginia, Virginia, and Delaware. As of December 2017, The Weis family owns 65% of the company stock which has been listed on NYSE since 1965.

SuperValu, Inc. is an American wholesaler and retailer of grocery products. The company, headquartered in the Minneapolis suburb of Eden Prairie, Minnesota, has been in business since 1926. It is a wholly owned subsidiary of UNFI.

Bottom Dollar Food was an American soft-discount grocery chain. It was a subsidiary of Delhaize America, the U.S. division of international food retailer Delhaize Group. Its headquarters was in Salisbury, North Carolina.

Grocery Outlet Holding Corp. is a chain of discount supermarkets that offer discounted, overstocked and closeout products from name brand and private label suppliers. The company has stores in California, Oregon, Washington, Idaho, Nevada and Pennsylvania.

History of Walmart

The history of Walmart, an American discount department store chain, began in 1950 when businessman Sam Walton purchased a store from Luther E. Harrison in Bentonville, Arkansas, and opened Walton's 5 & 10. The Walmart chain proper was founded in 1962 with a single store in Bentonville, expanding outside Arkansas by 1968 and throughout the rest of the Southern United States by the 1980s, ultimately operating a store in every state of the United States, plus its first stores in Canada, by 1995. The expansion was largely fueled by new store construction, although the chains Mohr-Value and Kuhn's Big K were also acquired. The company introduced its warehouse club chain Sam's Club in 1983 and its first Supercenter stores in 1988. By the second decade of the 21st century, the chain had grown to over 11,000 stores in 27 countries.

Acosta Sales & Marketing

Acosta Sales & Marketing is a full-service sales, marketing and service company in North America. Headquartered in Jacksonville, Florida, Acosta is a sales and marketing company for consumer packaged goods (CPG) companies. Customers include Clorox and Coca-Cola, which have been clients since the 1930s and 1950s, respectively.

In business and marketing, “trade” refers to the relationship between manufacturers and retailers. Trade Promotion refers to marketing activities that are executed in retail between these two partners. Trade Promotion is a marketing technique aimed at increasing demand for products in retail stores based on special pricing, display fixtures, demonstrations, value-added bonuses, no-obligation gifts, and more.

Shopkick

Shopkick is an American company based in Silicon Valley that created a shopping app for smartphones and tablets that offers users rewards for shopping activities both online and in-stores such as walking into stores, scanning items, making in-app or in-store purchases and submitting receipts. Users are awarded "kicks" for these actions, and can exchange them for rewards in the form of mobile gift cards. The app is currently available for iOS and Android devices.

Merchant Customer Exchange (MCX) was a company created by a consortium of U.S. retail companies to develop a merchant-owned mobile payment system, which was to be called "CurrentC." The joint venture was announced on August 15, 2012.

Doug McMillon

Carl Douglas McMillon is an American businessman, and the president and chief executive officer (CEO) of Walmart Inc. He sits on the retailer's board of directors. Having first joined the company as a summer associate in high school, he became the company's fifth CEO in 2014. He previously led the company's Sam's Club division, from 2005 to 2009, and Walmart International, from 2009 to 2013.

Retail apocalypse Period in the 2010s where many American brick and mortar retail stores have closed or struggled

The retail apocalypse is the closing of numerous brick-and-mortar retail stores, especially those of large chains worldwide, starting around 2010 and continuing onward. In 2019, retailers in the United States announced 9,302 store closings, a 59% jump from 2018, and the highest number since tracking the data began in 2012. Over 12,000 physical stores have closed due to factors including over-expansion of malls, rising rents, bankruptcies of leveraged buyouts, low quarterly profits outside holiday binge spending, delayed effects of the Great Recession, and changes in spending habits. American consumers have shifted their purchasing habits due to various factors, including experience-spending versus material goods and homes, casual fashion in relaxed dress codes, as well as the rise of e-commerce, mostly in the form of competition from juggernaut companies such as Amazon.com and Walmart. A 2017 Business Insider report dubbed this phenomenon the "Amazon effect," and calculated that Amazon.com was generating greater than 50% of the growth of retail sales.

The Amazon Effect is the powerful disruption that eCommerce has made on the retail market. The term came about as a result of Amazon's dominant role in the eCommerce market place and leading the disruptive impact of the industry. The effect has been heavily researched by numerous studies including an in-depth Harvard study by Alberto Cavallo. The Amazon Effect has been found to cause numerous changes in the retail market. Among these impacts is a increase in price flexibility and uniform pricing in traditional brick-and-mortar stores. An externality of the increasing price flexibility and uniform pricing has been a decrease in pass-through inflation. Various other studies have revealed that the Amazon Effect has forced retail malls and offline retailers to create an experience around offline shopping in order to pull business away from eCommerce. Finally, it has been discovered that eCommerce has pushed retailer to increase their incorporation of technology to make offline shopping more convenient and quicker.

Impact of the COVID-19 pandemic on retail

The COVID-19 pandemic has taken a sharp economic toll on the retail industry worldwide as many retailers and shopping centers were forced to shut down for months due to mandated stay-at-home orders. As a result of these closures, online retailers received a major boost in sales as customers looked for alternative ways to shop and the effects of the retail apocalypse were exacerbated. A number of notable retailers filed for bankruptcy including Ascena Retail Group, Debenhams, Arcadia Group, Brooks Brothers, GNC, J. C. Penney, Lord & Taylor and Neiman Marcus.

References

  1. Verdon, Joan (20 July 2014). "Retailers sharpening their pencils for back-to-school test - Business - NorthJersey.com". North Jersey Media Group . Retrieved 22 August 2014. Consumer-products manufacturers and retailers have found that when you run seasonal promotions early, "it will sell earlier and you get that incremental hit as well," said Kurt Jetta, chief executive and founder of TABS Group, a sales and marketing analytics firm based in Connecticut.
  2. Council, Editors, Forbes Technology. "The E-Commerce Paradox: Brick-And-Mortar Killer...Or Is It?". Forbes. Retrieved 2018-01-18.CS1 maint: extra text: authors list (link)
  3. 1 2 3 Malcolm, Hadley (29 July 2014). "Dollar store merger means more competition". USA Today . Retrieved 22 August 2014. Now Family Dollar stands to benefit from Dollar Tree's management expertise while maintaining and bolstering its brand, and other discounters like Dollar General and even Walmart could see sales falter. "If Dollar Tree can bring their magic over to Family Dollar, it's going to have a pretty significant impact on this overall sector," says Kurt Jetta, CEO of TABS Group, a consumer analytics firm.
  4. "Walmart To Start Sharing Sales Data". Fox News. 4 February 2012. Retrieved 22 August 2014.
  5. Covert, James (4 February 2012). "Walmart to start sharing its sales data". New York Post . Retrieved 22 August 2014. Walmart’s stubborn insistence on keeping its data secret, even as other chains shared theirs through groups like NPD, has had an increasingly isolating effect on the company, says Kurt Jetta, CEO of TABS Group, a consumer research firm.
  6. 1 2 Friedman, Lex (7 March 2012). "When using Apple Store's EasyPay isn't so easy". Macworld . Retrieved 22 August 2014. Kurt Jetta, the CEO and founder of consumer analytics company TABS Group, told Macworld that when stores add customer-driven point of sale (POS) options like EasyPay, “in general, what happens is that there’s a fairly significant surge in sales” at first, due to the novelty of the new system. That’s then followed by some “shakeout of people that don’t like it for a lot of reasons—user difficulty, user error, and the like.” In the end, Jetta says, sales numbers balance out. Echoing Ciabarra, Jetta pointed out that such systems reduce cost to the retailer, and stores usually see “a significant customer satisfaction uptick” from customers who place value on self-checkout, particularly in terms of customer loyalty. Like Ciabarra, Jetta says he is “suspicious” of Shine’s story. “The assumption,” Jetta said, is that if a customer tries to leave the store with unpurchased items, “is operator error or oversight … Apple wouldn’t want to make it the norm that they’re harassing and jacking up all the people going to the stores. That doesn’t help anybody.”
  7. 1 2 3 Covert, James (22 May 2014). "Lampert's Sears remedies are a masquerade". New York Post . Retrieved 22 August 2014. But “Shop Your Way” — whose rewards points program typically gives discounts amounting to 1 percent — represents backward, outdated thinking, says Kurt Jetta, CEO of TABS Group, a retail consultant focused on pricing and merchandise issues. “Sears and Kmart are so hurting for shoppers that anything they do to hurt one customer is bad, but they’re doing it en masse,” Jetta said.
  8. Covert, James (27 March 2013). "JCPenney CEO flip-flops again on prices". New York Post . Retrieved 22 August 2014.
  9. 1 2 Linn, Allison (12 January 2011). "Organic sales shifting to regular grocery stores". CNBC . Today . Retrieved 22 August 2014. The percentage of people who buy organic products has stayed virtually the same for the past few years, according to a new survey out Wednesday from TABS Group. Kurt Jetta, president of TABS Group, said in an e-mail that his research also hasn’t shown evidence that people who buy organic are buying significantly more products.
  10. 1 2 Neff, Jack (18 August 2014). "Study Leaves Vitamin Industry Needing Pick-Me-Up". Advertising Age . Retrieved 22 August 2014. Kurt Jetta, CEO of the Tabs Group, an analytics firm that recently completed its seventh annual study of the vitamin business, sees an "overall lethargy" in the business this year that he attributes to the negative effects from the studies. Mr. Jetta still projects overall growth of 3% to 4% for 2014 in a business he pegs at $11.4 billion in all channels, although he is leaning more toward low end of that range, well below high-single or even double-digit growth rates in years past. The effect is most noticeable on the segment targeted by the study -- multivitamins -- he said. That's in line with prior studies in the past decade that put the kibosh on beta-carotene and vitamin E, yet seems to be having a broader effect than the decline of those businesses had. "Typically the negativity is isolated only on the one product," Mr. Jetta said. "But this one seems to be a bit broader and brought an overall malaise to the category."
  11. 1 2 Zetlin, Minda (16 May 2012). "The Latest Privacy Invasion: Retailer Tracking". Fox News . Retrieved 22 August 2014. The most important thing that data is used for is to determine which products consumers prefer, and to make sure what's on the shelf is what they want to buy," explains Kurt Jetta, CEO of TABS Group, a consumer analytics company in Shelton, Conn. "For example, we're doing one project for a retail chain where we found that in areas with high African-American populations, not only do they buy African-American hair care products and cosmetics specifically, but they buy grooming products in general at a very high level. With that kind of information, the retailer can make sure all those products are stocked and available for them.
  12. Kolandaiswamy, Antony Arokia Durai Raj; Kanagasabapathi Balasubramanian (22 December 2011). "Method and system for estimating base sales volume of a product". The method includes receiving sales data of the product from one or more sales data sources. Further, the method includes identifying a plurality of independent variables from the received sales data and substituting them in a regression model to calculate a total sales volume of the product. Furthermore, the method includes modifying one or more independent variables of the plurality of independent variables in the regression model to obtain the base sales volume of the product. The base sales volume of the product is the same as the calculated total sales volume when the base sales volume obtained after modifying the one or more independent variables is either negative or greater than the total sales volume.Missing or empty |url= (help)
  13. Buss, Dale (25 July 2014). "CEOs Weigh in on How to Fix a Troubled Company". Chief Executive . Retrieved 27 August 2014. Kurt Jetta, CEO of the TABS consumer metrics company, believes that Sears’ emphasis on its “Shop Your Way” loyalty program—which accounted for 74 percent of sales during the fiscal first quarter, up from 68 percent a year earlier—is only “doubling down on a fatally flawed program.”
  14. Covert, James (22 May 2014). "Lampert's Sears remedies are a masquerade". New York Post . Retrieved 27 August 2014. But “Shop Your Way” — whose rewards points program typically gives discounts amounting to 1 percent — represents backward, outdated thinking, says Kurt Jetta, CEO of TABS Group, a retail consultant focused on pricing and merchandise issues.
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  20. Fischer, Eileen (7 March 2012). "Organics overhyped, but on the rise, study says". Times Union . Retrieved 22 August 2014. During the last four years, Jetta has been conducting national surveys of 1,000 consumers, ages 18 to 75, using a different group each year, to find out their buying habits when it comes to organic products.
  21. Stock, Sue (17 March 2011). "Organic, natural products sell strongly despite recession". Seattle Times . Retrieved 22 August 2014. Kurt Jetta is president of the TABS Group, a Connecticut consumer research firm. His recent research shows that the percentage of shoppers who bought natural or organic items has remained steady, in the 38 to 39 percent range for the past three years.
  22. Jetta, Kurt (12 January 2012). "Organic Product Consumer Base Holds Steady; Volume Shifting to Mass Market Retailers". PRNewswire. Retrieved 22 August 2014. For the third straight year, the percentage of US consumers purchasing Organic products has held steady in the 38-39% range, reports Shelton, CT-based marketing research and consulting company, TABS Group, Inc.
  23. Jetta, Kurt (12 January 2012). "Organic Product Consumer Base Holds Steady; Volume Shifting to Mass Market Retailers". PRNewswire. Retrieved 22 August 2014.
  24. Kress, Melissa. “Misguided Paradigms Plague Today’s Trade Promotions.” Convenience Store News. April 14, 2016
  25. Jetta, Kurt. “Ten ways CPG makers are shooting themselves in the foot.” Chain Drug Review. April 22, 2016
  26. Watson, Elaine. “Promotional blues: Why is trade spending becoming less and less effective?” Food Navigator. Nov. 16, 2015
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  34. Soper, Spencer, Emily Biuso, and Nick Turner. “Amazon Targets Your Fridge with 13.7 Billion Whole Foods Deal.” Bloomberg. June 16, 2017
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  37. Fischer, Eileen (7 March 2012). "Organics overhyped, but on the rise, study says". Times Union . Retrieved 22 August 2014. Kurt Jetta, founder and chief executive officer of TABS Group Inc. in Shelton, Conn., a company that provides analytics, software and strategic consulting to companies involved in consumer products, began studying consumer attitudes on organic products years ago when retailers came to him asking whether or not they should carry organic products. Their concern came from the fact that some stores jumped on the organic bandwagon a little too soon, Jetta explained, pumping up their inventory with organic products, setting up special displays and then regretting their decisions. "Wal-Mart got into (organics) in a big way and got hurt in a few areas," he said.
  38. Layne, Natthan. “Wal-Mart to Impose Charges on Suppliers as its Costs Mount.” Reuters. June 23, 2015
  39. Covert, James. “Historic Grocery Chain A&P Files for Chapter 11.” New York Post. June 20, 2015
  40. Walker, Ian., & Gasparro, A. “Ahold, Delhaize Agree to Merger -- 3rd Update.” Dow Jones Business News. June 24, 2015
  41. Friedman, Lex (7 March 2012). "When using Apple Store's EasyPay isn't so easy". Macworld . Retrieved 22 August 2014. Apple’s EasyPay service promises Apple Store shoppers a fast way to conduct business at the company’s retail outlets, letting them buy items without even talking to a store employee. It’s fast and convenient—but one New Jersey teenager claims he got more than he bargained for, after he was accused of trying to walk out of the Apple Store on New York’s Fifth Avenue without paying for a pair of headphones. Eighteen-year-old Eric Shine insists that he did try to pay, using the mobile Apple Store app’s EasyPay option on his phone, but that the purchase didn’t go through. A New York court will hear his case in October.
  42. Covert, James (31 May 2012). "JCPenney revives clearance events CEO previously likened to drugs". New York Post . Retrieved 27 August 2014. “They’re delusional,” Jetta said of Penney. “They’re not all that much different from other retailers that have had this problem before. They just have a much higher level of hubris about it.”
  43. Moore, Thad. “A&P was ‘the Wal-Mart of its day.’ Now it’s filing for bankruptcy.” The Washington Post. July 20, 2015
  44. Daniells, Stephen. “Is the $35 billion figure for the dietary supplements industry over-inflated?” Nutra Ingredients. Sept. 21, 2015
  45. Bradley, John. “NBJ: The US supplement industry is $37 billion, not $12 billion.” Nutra Ingredients
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