Dr. Mikel J. Harry | |
|---|---|
| Born | December 28, 1951 [1] Anderson, Indiana, United States |
| Died | April 25, 2017 (aged 65) |
| Monuments | Dr. Mikel J Harry Museum, Colombo, Sri Lanka |
| Nationality | American |
| Alma mater | Ball State University, Arizona State University |
| Occupation(s) | Chairman, SSMI |
| Organization | Dr. Mikel J Harry Six Sigma Management Institute Inc. |
| Known for | Six Sigma |
| Spouse(s) | Debbie Harry, Colleen Harry, Sandy Harry, Sherry L. Harry, Wafa Harry, Sandra Harry |
| Children | Sabrena Harry, Melissa Fried |
| Website | www |
Mikel J. Harry (born: December 28, 1951; died: April 15, 2017) was a prolific author [2] [3] [4] who is credited for developing Six Sigma, along with Bill Smith.[ citation needed ] Harry was sometimes referred to as the 'father of Six Sigma'.[ citation needed ] One of his books, Six Sigma: The Breakthrough Management Strategy Revolutionizing the World’s Top Corporations (published by Crown Business, 2000) has been on the bestseller list of The Wall Street Journal, Bloomberg Businessweek and Amazon.com. [5] He graduated with a PhD from Mary Lou Foulton Teachers College.
At the age of 65, he died on 25 April 2017, in Chandler, Arizona. [5]
Mikel J. Harry received the lifetime Engineering Excellence Award from Arizona State University in 2002. [5] He was inducted into the "Who's Who" Registry of Global Business Leaders in 1993.
He died on April 25, 2017. [5]
Quality control (QC) is a process by which entities review the quality of all factors involved in production. ISO 9000 defines quality control as "a part of quality management focused on fulfilling quality requirements".
Total quality management (TQM) consists of organization-wide efforts to "install and make permanent climate where employees continuously improve their ability to provide on demand products and services that customers will find of particular value." "Total" emphasizes that departments in addition to production are obligated to improve their operations; "management" emphasizes that executives are obligated to actively manage quality through funding, training, staffing, and goal setting. While there is no widely agreed-upon approach, TQM efforts typically draw heavily on the previously developed tools and techniques of quality control. TQM enjoyed widespread attention during the late 1980s and early 1990s before being overshadowed by ISO 9000, Lean manufacturing, and Six Sigma.
Lean manufacturing is a production method aimed primarily at reducing times within the production system as well as response times from suppliers and to customers. It is closely related to another concept called just-in-time manufacturing. Just-in-time manufacturing tries to match production to demand by only supplying goods which have been ordered and focuses on efficiency, productivity and reduction of "wastes" for the producer and supplier of goods. Lean manufacturing adopts the just-in-time approach and additionally focuses on reducing cycle, flow and throughput times by further eliminating activities which do not add any value for the customer. Lean manufacturing also involves people who work outside of the manufacturing process, such as in marketing and customer service.
Six Sigma (6σ) is a set of techniques and tools for process improvement. It was introduced by American engineer Bill Smith while working at Motorola in 1986.
Quality assurance (QA) is the term used in both manufacturing and service industries to describe the systematic efforts taken to assure that the product(s) delivered to customer(s) meet with the contractual and other agreed upon performance, design, reliability, and maintainability expectations of that customer. The core purpose of Quality Assurance is to prevent mistakes and defects in the development and production of both manufactured products, such as automobiles and shoes, and delivered services, such as automotive repair and athletic shoe design. Assuring quality and therefore avoiding problems and delays when delivering products or services to customers is what ISO 9000 defines as that "part of quality management focused on providing confidence that quality requirements will be fulfilled". This defect prevention aspect of quality assurance differs from the defect detection aspect of quality control and has been referred to as a shift left since it focuses on quality efforts earlier in product development and production and on avoiding defects in the first place rather than correcting them after the fact.
Design for Six Sigma (DFSS) is an engineering design process, business process management method related to traditional Six Sigma. It is used in many industries, like finance, marketing, basic engineering, process industries, waste management, and electronics. It is based on the use of statistical tools like linear regression and enables empirical research similar to that performed in other fields, such as social science. While the tools and order used in Six Sigma require a process to be in place and functioning, DFSS has the objective of determining the needs of customers and the business, and driving those needs into the product solution so created. It is used for product or process design in contrast with process improvement. Measurement is the most important part of most Six Sigma or DFSS tools, but whereas in Six Sigma measurements are made from an existing process, DFSS focuses on gaining a deep insight into customer needs and using these to inform every design decision and trade-off.
PDCA or plan–do–check–act is an iterative design and management method used in business for the control and continual improvement of processes and products. It is also known as the Shewhart cycle, or the control circle/cycle. Another version of this PDCA cycle is OPDCA. The added "O" stands for observation or as some versions say: "Observe the current condition." This emphasis on observation and current condition has currency with the literature on lean manufacturing and the Toyota Production System. The PDCA cycle, with Ishikawa's changes, can be traced back to S. Mizuno of the Tokyo Institute of Technology in 1959.
Operations management is an area of management concerned with designing and controlling the process of production and redesigning business operations in the production of goods or services. It involves the responsibility of ensuring that business operations are efficient in terms of using as few resources as needed and effective in meeting customer requirements.
In process improvement efforts, defects per million opportunities or DPMO is a measure of process performance. It is defined as
Robert William "Bob" Galvin was an American executive. He was the son of the founder of Motorola, Paul Galvin, and served as the CEO of Motorola from 1959 to 1986.
Lean government refers to the application of Lean Manufacturing principles and methods to both identify and then implement the most efficient, value added way to provide government services. Government agencies have found that when Lean is implemented, they see an improved understanding of how their own processes work, that it facilitates the quick identification and implementation of improvements and that it builds a culture of continuous improvement.
William B. Smith, Jr. was the "father of Six Sigma". Born in Brooklyn, New York, Smith graduated from the U.S. Naval Academy in 1952 and studied at the University of Minnesota School of Management but did not graduate. In 1987, after working for nearly 35 years in engineering and quality assurance, he joined Motorola, serving as vice president and senior quality assurance manager for the Land Mobile.
The concept of operational excellence was first introduced in the early 1970s by Dr. Joseph M. Juran while teaching Japanese business leaders how to improve quality. It was formalized in the United States in the 1980s in response to "the crisis" among large companies whose market share was shrinking due to quality goods imported from Japan.
In business, engineering, and manufacturing, quality – or high quality – has a pragmatic interpretation as the non-inferiority or superiority of something ; it is also defined as being suitable for the intended purpose while satisfying customer expectations. Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly. Support personnel may measure quality in the degree that a product is reliable, maintainable, or sustainable. In such ways, the subjectivity of quality is rendered objective via operational definitions and measured with metrics such as proxy measures.
Lean Six Sigma is a process improvement approach that uses a collaborative team effort to improve performance by systematically removing operational waste and reducing process variation. It combines Lean Management and Six Sigma to increase the velocity of value creation in business processes.
Sales process engineering is intended to design better ways of selling and make salespeople's efforts more productive. It has been described as "the systematic application of scientific and mathematical principles to achieve the practical goals of a particular sales process". Paul Selden pointed out that in this context, sales referred to the output of a process involving a variety of functions across an organization, and not that of a "sales department" alone. Primary areas of application span functions including sales, marketing, and customer service.
Debashis Sarkar is an Indian author, columnist and management consultant. He is the author of 11 books, including Building a Lean Service Enterprise – Reflections of a Lean Management Practitioner (2016), How Can I Help You – 5 Mistakes to Avoid in Customer Service (2013), Lessons in Lean Management (2012), Lean for Service Organizations and Offices–Holistic Approach for Achieving Operational Excellence (2008), 5S for Service Organizations and Offices–A Lean Look at Improvement (2006) and Lessons in Six Sigma (2004). He is noted for his work in Lean management and Operational excellence. Sarkar is an American Society for Quality (ASQ) Fellow. In recognition of his book, Lessons in Lean Management (2012), he was awarded the ASQ Crosby Medal in 2014. For his contribution to the field of quality, he also received the first D.L. Shah Quality Champion Platinum Award from Quality Council of India for the year 2017–2018. He has been credited for conceptualizing the DEB-LOREX Model.
Thomas Pyzdek is an American author and management consultant. He is best known for being an advocate of operational excellence and is an author of several books, hundreds of articles and papers on those topics.
Quality Digest is an online news publication and a former monthly print magazine covering quality management subjects. The content is divided between quality control, metrology, compliance, Six Sigma, and ISO standards and certifications.
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