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Miscommunication ("mis" + "communication") is the failure of communicating clearly the intended message or idea. [1] It may be a social inability to communicate adequately and properly, and it is one of many types of communication barriers.
It is an instance where either the speaker is unable to provide the proper and adequate information to the hearer or the hearer misperceived and couldn't recognise the communication from the speaker. The cases of miscommunication vary depending on the situation and persons included in it, but often result in confusion and frustration. In some cases, miscommunication may even open up the triangle of other factors that inevitably leads to a conflict.
Miscommunication is a lack of alignment of agents' intellectual state, especially when they diverge on the outcomes of communication. [2] The type of miscommunication can now be classified as to the source of the non-alignment about the communicative act. [3]
Public speaking, also called oratory, is the practice of delivering speeches to a live audience. Throughout history, public speaking has held significant cultural, religious, and political importance, emphasizing the necessity of effective rhetorical skills.
Speech processing is the study of speech signals and the processing methods of signals. The signals are usually processed in a digital representation, so speech processing can be regarded as a special case of digital signal processing, applied to speech signals. Aspects of speech processing includes the acquisition, manipulation, storage, transfer and output of speech signals. Different speech processing tasks include speech recognition, speech synthesis, speaker diarization, speech enhancement, speaker recognition, etc.
In linguistics, mispronunciation is the act of pronouncing a word incorrectly. Languages are pronounced in different ways by different people, depending on factors like the area they grew up in, their level of education, and their social class. Even within groups of the same area and class, people can pronounce words differently.
In pragmatics, a subdiscipline of linguistics, an implicature is something the speaker suggests or implies with an utterance, even though it is not literally expressed. Implicatures can aid in communicating more efficiently than by explicitly saying everything we want to communicate. The philosopher H. P. Grice coined the term in 1975. Grice distinguished conversational implicatures, which arise because speakers are expected to respect general rules of conversation, and conventional ones, which are tied to certain words such as "but" or "therefore". Take for example the following exchange:
Intercultural communication is a discipline that studies communication across different cultures and social groups, or how culture affects communication. It describes the wide range of communication processes and problems that naturally appear within an organization or social context made up of individuals from different religious, social, ethnic, and educational backgrounds. In this sense, it seeks to understand how people from different countries and cultures act, communicate, and perceive the world around them. Intercultural communication focuses on the recognition and respect of those with cultural differences. The goal is mutual adaptation between two or more distinct cultures which leads to biculturalism/multiculturalism rather than complete assimilation. It promotes the development of cultural sensitivity and allows for empathic understanding across different cultures.
Incivility is a general term for social behaviour lacking in civility or good manners, on a scale from rudeness or lack of respect for elders, to vandalism and hooliganism, through public drunkenness and threatening behaviour. The word "incivility" is derived from the Latin incivilis, meaning "not of a citizen".
The concept of illocutionary acts was introduced into linguistics by the philosopher J. L. Austin in his investigation of the various aspects of speech acts. In his framework, locution is what was said and meant, illocution is what was done, and perlocution is what happened as a result.
In anthropology, high-context and low-context cultures are ends of a continuum of how explicit the messages exchanged in a culture are and how important the context is in communication. The distinction between cultures with high and low contexts is intended to draw attention to variations in both spoken and non-spoken forms of communication. The continuum pictures how people communicate with others through their range of communication abilities: utilizing gestures, relations, body language, verbal messages, or non-verbal messages.
Relevance theory is a framework for understanding the interpretation of utterances. It was first proposed by Dan Sperber and Deirdre Wilson, and is used within cognitive linguistics and pragmatics. The theory was originally inspired by the work of Paul Grice and developed out of his ideas, but has since become a pragmatic framework in its own right. The seminal book, Relevance, was first published in 1986 and revised in 1995.
Politeness theory, proposed by Penelope Brown and Stephen Levinson, centers on the notion of politeness, construed as efforts to redress the affronts to a person's self-esteems or face in social interactions. Notable concepts include positive and negative face, the face threatening act (FTA), strategies surrounding FTAs and factors influencing the choices of strategies.
Word error rate (WER) is a common metric of the performance of a speech recognition or machine translation system. The WER metric ranges from 0 to 1, where 0 indicates that the compared pieces of text are exactly identical, and 1 indicates that they are completely different with no similarity. This way, a WER of 0.8 means that there is an 80% error rate for compared sentences.
Lateral communication is "the exchange, imparting or sharing of information, ideas or feelings between people within a community, peer groups, departments or units of an organization who are at or about the same hierarchical level as each other for the purpose of coordinating activities, efforts or fulfilling a common purpose or goal
Communication noise refers to influences on effective communication that influence the interpretation of conversations. While often looked over, communication noise can have a profound impact both on our perception of interactions with others and our analysis of our own communication proficiency.
Diversity, in a business context, is hiring and promoting employees from a variety of different backgrounds and identities. Those characteristics may include various legally protected groups, such as people of different religions or races, or backgrounds that are not legally protected, such as people from different social classes or educational levels. A business or group with people from a variety of backgrounds is called diverse; a business or group with people who are very similar to each other is not diverse.
Risk communication is a complex cross-disciplinary academic field that is part of risk management and related to fields like crisis communication. The goal is to make sure that targeted audiences understand how risks affect them or their communities by appealing to their values.
A headset is a combination of headphone and microphone. Headsets connect over a telephone or to a computer, allowing the user to speak and listen while keeping both hands free. They are commonly used in customer service and technical support centers, where employees can converse with customers while typing information into a computer. They are also common among computer gamers and let them talk with each other and hear others while using their keyboards and mice to play the game.
Conversational Constraints Theory, developed in Min-Sun Kim, attempts to explain how and why certain conversational strategies differ across various cultures and the effects of these differences. It is embedded in the Social Science communication approach which is based upon how culture influences communication. There are five universal conversational constraints: 1) clarity, 2) minimizing imposition, 3) consideration for the other's feelings, 4) risking negative evaluation by the receiver, and 5) effectiveness. These five constraints pivot on the notion of if a culture is more social relational, or task oriented.
Speech shadowing is a psycholinguistic experimental technique in which subjects repeat speech at a delay to the onset of hearing the phrase. The time between hearing the speech and responding, is how long the brain takes to process and produce speech. The task instructs participants to shadow speech, which generates intent to reproduce the phrase while motor regions in the brain unconsciously process the syntax and semantics of the words spoken. Words repeated during the shadowing task would also imitate the parlance of the shadowed speech.
Aviation communication refers to the conversing of two or more aircraft. Aircraft are constructed in such a way that make it very difficult to see beyond what is directly in front of them. As safety is a primary focus in aviation, communication methods such as wireless radio are an effective way for aircraft to communicate with the necessary personnel. Aviation is an international industry and as a result involves multiple languages. The International Civil Aviation Organization (ICAO) deemed English the official language of aviation. The industry considers that some pilots may not be fluent English speakers and as a result pilots are obligated to participate in an English proficiency test.
Cultural communication is the practice and study of how different cultures communicate within their community by verbal and nonverbal means. Cultural communication can also be referred to as intercultural communication and cross-cultural communication. Cultures are grouped together by a set of similar beliefs, values, traditions, and expectations which call all contribute to differences in communication between individuals of different cultures. Cultural communication is a practice and a field of study for many psychologists, anthropologists, and scholars. The study of cultural communication is used to study the interactions of individuals between different cultures. Studies done on cultural communication are utilized in ways to improve communication between international exchanges, businesses, employees, and corporations. Two major scholars who have influenced cultural communication studies are Edward T. Hall and Geert Hofstede. Edward T. Hall, who was an American anthropologist, is considered to be the founder of cultural communication and the theory of proxemics. The theory of proxemics focuses on how individuals use space while communicating depending on cultural backgrounds or social settings. The space in between individuals can be identified in four different ranges. For example, 0 inches signifies intimate space while 12 feet signifies public space. Geert Hofstede was a social psychologist who founded the theory of cultural dimension. In his theory, there are five dimensions that aim to measure differences between different cultures. The five dimensions are power distance, uncertainty avoidance, individualism versus collectivism, masculinity versus femininity, and Chronemics.