Nexthink is a Swiss software company specializing in digital employee experience (DEX) management. Founded in 2004, the company provides IT teams with real-time analytics, automation, and employee feedback tools to monitor and enhance the digital workplace experience.[1]
Nexthink is dual-headquartered in Prilly, Lausanne, Switzerland and Boston, USA. It also operates a further 10 offices worldwide, including London, Paris, Frankfurt, Madrid, Dubai, Riyadh, and Bangalore.[2]
History
Nexthink was founded by Pedro Bados, Patrick Hertzog, and Vincent Bieri in Prilly in 2004.[3][4] The company originated from research in artificial intelligence at the École Polytechnique Fédérale de Lausanne (EPFL).[5][6]
In April 2016, Nexthink raised $40 million in a funding round led by Highland Europe, with participation from Waypoint Capital, Auriga Partners, and Galeo Ventures.[7]
In December 2018, Nexthink raised $85 million in a funding round led by Index Ventures, with participation from existing investors and TOP Funds and Olivier Pomel, co-founder and CEO of Datadog.[8][9][10]
In December 2020, Nexthink surpassed $100 million in annual recurring revenue (ARR), positioning itself among private companies nearing IPO readiness.[11][12] In February 2021, Nexthink secured $180 million in a Series D funding round, achieving a valuation of $1.1 billion. The investment was led by Permira, with participation from existing investors such as Highland Europe and Index Ventures.[13][14] The company reached $1.1 billion valuation, making it the latest unicorn in Western Switzerland.[15][16]
In early 2024, Nexthink acquired AppLearn, a UK-based provider of digital adoption services, to expand its DEX platform capabilities.[17][18][19]
In 2024, Nexthink's product, Nexthink Flow, won the CODiE Award for Best Digital Employee Experience solution.[20] In July of the same year, the company was recognized by Forrester Research as a leader in the End-user experience Management Solutions.[21]
In August, Nexthink was named as a Leader in 2024 Gartner Magic Quadrant for Digital Employee Experience.[22]
In February 2025, G2 recognized Nexthink as a leading software company in EMEA in their 2025 Best Software Awards.[23][24]
Products
Nexthink provides a cloud-based software platform focused on the digital employee experience (DEX).[25] Its real-time analytics monitor aspects like device performance, application usage, network connectivity, and security status from the end-user's device.[26] The software identifies specific IT problems and applies automated solutions through its automation and remediation capabilities. It also enables IT teams to collect user input using surveys and notifications for employee feedback.[27] The platform gives IT departments data across the IT environment, providing visibility into physical, virtual, and cloud systems.
For measurement, the company calculates metrics related to the digital employee experience. This platform can integrate with other IT service management (ITSM) and security software.[28] Organizations use it for various tasks, including IT support, resource management, service desk operations, managing technology changes, and monitoring IT sustainability indicators.[29][30]
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