Patients Know Best

Last updated

Patients Know Best is a British social enterprise, [1] with an aim of putting patients in control of their own medical records. [2] Its Chairman is Dr Richard Smith (editor). Dr Mohammad Al-Ubaydli is the cofounder and chief executive officer.

Contents

Products

The company operates a Single Patient Record (SPR) architecture across its customer base [3] . The patient can see data in the SPR the company's Personal Health Record viewer [4] . The Population Health Management Engine (PHM) uses data from the SPR to show explanations to the patient in the PHR [5] . The explanations include matching for clinical trials [6] and medication optimisation [7] .

Data

PKB receives data in a patient's record in a number of ways:

  1. Automatically receiving data from customers and partners about a patient through a direct integration with PKB's APIs [8] .
  2. Automatically pulling data from electronic medical records systems after a patient registers for PKB. This includes data from GP electronic medical records systems in England [9] [10] and any provider in the Netherlands [11] .
  3. Manual entry of data by a user such as the patient in the PHR viewer [12] .

The data ownership model of PKB is for the patient to own their record [13] . The patient shares who can access the record and what parts they can access [14] . The sharing is either explicit consent manually from the patient or implicit consent automatically from providers of direct care to the patient. The Privacy Notice provides more details [15] .

Governments

Patients Know Best works directly with governments at national scale [16] , alongside its customers who are health care providers.

The system is the preferred personal health record for London. [20] It is in use in 22 different languages [21] at more than 60 hospitals throughout the UK, Ireland, Germany, Hong Kong, the US and the Netherlands.

After trials conducted by Abertawe Bro Morgannwg University Health Board it is to be rolled out across Wales in 2017. [22]

Partnerships

References

  1. "Patient Knows Best | Ashoka | Everyone a Changemaker". Ashoka UK. Retrieved 13 November 2021.
  2. "How 'Patients Know Best' is putting your health back into your hands (Wired UK)". Wired.co.uk. 30 August 2012. Retrieved 9 September 2012.
  3. "Single Patient Record". Patients Know Best website. Patients Know Best. Retrieved 19 August 2025.
  4. "Patients Know Best capabilities". Patients Know Best. Retrieved 19 August 2025.]
  5. "Patients Know Best launches population health management engine to support NHS in accelerating clinical trials". Health Tech News. HTN Health Tech News. 7 July 2025. Retrieved 19 August 2025.
  6. "Clinical trials". Patients Know Best manual. Patients Know Best. Retrieved 19 August 2025.
  7. "Development Update: The Patients Know Best (PKB) Population Health Management (PHM) Engine". Patients Know Best blog. Patients Know Best. 25 June 2025. Retrieved 19 August 2025.
  8. "Welcome to the Patients Know Best Developers Wiki". Patients Know Best Developers Wiki. Patients Know Best. Retrieved 19 August 2025.
  9. "Patients Know Best launches nationwide GP data integration". Digital Health. Digital Health Intelligence Limited. 23 June 2025. Retrieved 19 August 2025.
  10. "GP data for any adult in England". Patients Know Best manual. Patients Know Best. Retrieved 19 August 2025.
  11. "MedMij-label voor pgo Patients Know Best van CarePoint". skipr. BSL Media & Learning. 28 October 2019. Retrieved 19 August 2025.
  12. "Updating your profile & settings". Patients Know Best manual. Patients Know Best. Retrieved 19 August 2025.
  13. "Citizen ownership is the only path to a single patient record". Digital Health. Digital Health Intelligence Limited. 4 August 2025. Retrieved 19 August 2025.
  14. "Privacy labels". Patients Know Best manual. Patients Know Best. Retrieved 19 August 2025.
  15. "Privacy Notice". Patients Know Best manual. Patients Know Best. Retrieved 19 August 2025.
  16. "State of the UK GovTech market" (PDF). Treasury. New Zealand Government. Retrieved 19 August 2025.
  17. "PKB Manual - NHS App & NHS login". PKB manual. Retrieved 13 November 2021.
  18. "Patients Know Best wins single patient record contract for Lagos". HTN Health Tech News. 9 June 2025. Retrieved 19 August 2025.
  19. "PKB Manual - NHS Wales App & NHS Login". PKB manual. Retrieved 19 August 2025.
  20. "Digital Health Intelligence :: North West London looks to expand region-wide personal health record". digital health.net. 21 May 2021. Retrieved 13 November 2021.
  21. "PKB Manual - Languages". PKB manual. Retrieved 13 November 2021.
  22. "Patient-centred online medical records get the green light in Wales". Pharmaceutical Journal. 29 June 2017. Retrieved 17 July 2017.
  23. "Digital coaching firm Holly Health partners with Patients Know Best". Digital Health. Digital Health Intelligence Limited. 16 April 2025.
  24. "Health tech pioneers come together to improve social wellbeing". Building Better Healthcare. 23 July 2019. Retrieved 26 August 2019.
  25. "Partnership agreement with Patients Know Best". Financial Times. The Financial Times Ltd. Retrieved 19 August 2025.
  26. "PocDoc and Patients Know Best announce partnership". Digital Health. Digital Health Intelligence Limited. 12 February 2025. Retrieved 19 August 2025.