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Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing.
Caller identification is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union – Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3.
Mobile phone spam is a form of spam, directed at the text messaging or other communications services of mobile phones or smartphones. As the popularity of mobile phones surged in the early 2000s, frequent users of text messaging began to see an increase in the number of unsolicited commercial advertisements being sent to their telephones through text messaging. This can be particularly annoying for the recipient because, unlike in email, some recipients may be charged a fee for every message received, including spam. Mobile phone spam is generally less pervasive than email spam, where in 2010 around 90% of email is spam. The amount of mobile spam varies widely from region to region. In North America, mobile spam steadily increased after 2008 and accounted for half of all mobile phone traffic by 2019. In parts of Asia up to 30% of messages were spam in 2012.
VoIP spam or SPIT is unsolicited, automatically dialed telephone calls, typically using voice over Internet Protocol (VoIP) technology.
Caller ID spoofing is the practice of causing the telephone network to indicate to the receiver of a call that the originator of the call is a station other than the true originating station. This can lead to a caller ID display showing a phone number different from that of the telephone from which the call was placed.
Voice phishing, or vishing, is the use of telephony to conduct phishing attacks.
A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public service or emergency announcements. Multiple businesses and telemarketing companies use auto-dialing software to deliver prerecorded messages to millions of users. Some robocalls use personalized audio messages to simulate an actual personal phone call. The service is also viewed as prone to association with scams.
Telemarketing fraud is fraudulent selling conducted over the telephone. The term is also used for telephone fraud not involving selling.
YouMail is an Irvine, CA-based developer of a visual voicemail and Robocall blocking service for mobile phones, available in the US and the UK. Their voicemail mobile app replaces the voicemail service offered by mobile phone service providers, and offers webmail-like voicemail access and voicemail-to-text transcriptions. The company also compiles the YouMail Robocall index by monitoring automated call patterns and behaviors, and verifying that activity against numbers that its customers block, or report as spam.
Call blocking, also known as call block, call screening, or call rejection, allows a telephone subscriber to block incoming calls from specific telephone numbers. This feature may require an additional payment to the subscriber's telephone company or a third-party.
Whitepages is a provider of online directory services, fraud screening, background checks and identity verification for consumers and businesses. It has the largest database available of contact information on US residents.
Truecaller is a smartphone application that has features of caller-identification, call-blocking, flash-messaging, call-recording, Chat & Voice by using the Internet. It requires users to provide a standard cellular mobile number for registering with the service. The app is available for Android and iOS.
PrivacyStar is a service that identifies who is calling and why, and provides for call complaint filing which reports to the Federal Trade Commission. The PrivacyStar service is available on the web and on mobile applications for Android and iOS. On several applications powered by PrivacyStar, call and text blocking is available. The applications, along with PrivacyStar’s iPhone Lookup+ application, enable users to file potential debt collector and telemarketer violations directly to the FTC. The application captures detailed information about possible Fair Debt Collection Practices Act violations including date, time, number, and identity and allows users to easily provide this information to regulatory agencies so they may take action. PrivacyStar has over 1.2 million users who have blocked over 120 million calls and filed over 300,000 complaints directly with the Federal Trade Commission as of September 2012. In fact, PrivacyStar is the leading source of all call complaint data reported to the FTC. In 2015, its users filed 31% of all call complaints. On February 13, 2013, PrivacyStar launched a free SMS spam complaint filing feature for Android smartphones. The application allows users to file text message spam complaints in addition to the existing ability to file call complaints directly to the Federal Trade Commission from their Android phones.
NumberGuru is a website and smartphone application that allows users to look up the owner of an entered telephone number. Developed by BeenVerified, it can be accessed through its website and smartphone applications for iPhone, Windows Mobile, and Android. It aggregates 99% of landline phones and approximately 50% of domestic cell phones. It also collects data on toll-free and telemarketing callers. It was reported that it averaged approximately 864,000 look-ups per day shortly after its launch in May 2011. It was also listed as a Top 10 Utility App and Top 150 Free Apps Overall by App Annie.
NumBuster! is a phone community that users can access via a mobile phone client and a Web application. Developed by NumBuster Ltd, it allows users to find contact details of any phone number, exchange information about numbers with other users and block calls and messages. The client is available for Android and Apple iOS.
Whoscall is a mobile application that offers caller identification services. It was developed by Gogolook Co., Ltd., a Taiwanese design team. The function of Whoscall is to identify incoming calls, detect scam/harassment numbers, and filter spam text messages, blocking them accordingly. Its name is derived from a shorter version of the phrase "Who is calling?". The app currently has over 90 million users and is available in 31 countries/regions, including Taiwan, Korea, Hong Kong, Japan, Thailand, Malaysia, and Brazil. The application owns the largest number database in Southeast Asia. Whoscall is the strategic partner of several governmental agencies in their anti-fraud efforts, including the National Police Agency (Taiwan), the Financial Supervisory Service, , Fukuoka City Government., and Police Cyber Taskforce (Thailand).
Hiya is a Seattle-based company that sells callers profile information to identify incoming calls and block suggested unwanted ones.
Messages is an SMS, RCS, and instant messaging application developed by Google for its Android and Wear OS mobile operating systems, while it's also available via the Web. Messages is Google's official universal messaging platform for the Android ecosystem, similar to the implementation of iMessage on Apple devices.
Lenny is a chatbot designed to scam bait telemarketers, scammers, and other unwanted incoming calls using messages.
CallApp is a mobile app offering caller ID, call blocking and call recording. It gives background information about the entities behind incoming or outgoing calls by utilizing the user's community-generated content and social networking services.
References
- 1 2 Thompson, David (2 November 2022). "Spam-blocking App RealCall: How to Deal with Growing Robocall Scams". techtimes.com. Tech times. Retrieved 14 January 2023.
- 1 2 Bennett, Lucy (13 December 2022). "An In-depth Detailed Review of the RealCall App". iLounge. Retrieved 27 January 2023.
- ↑ "RealCall Spam Call Blocker App For IOS Review - TECHWIBE" . Retrieved 27 January 2023.
- ↑ "How to Block Skyrocketing Robocalls for Good - Space Coast Daily". spacecoastdaily.com. Retrieved 27 January 2023.
- ↑ Staff, Startup Info (4 January 2023). "RealCall VS. Nomorobo, Which Robocall Blocker Should You Choose?" . Retrieved 27 January 2023.
- ↑ "According to Data_ Cryptocurrency Investment_ Online Shopping_ and Job Hunting Have Become the Worst-hit Area of Fraud". article.wn.com. Retrieved 27 January 2023.
- ↑ "Exploring the Advancements in AI Software: Understanding the Next-Generation Solutions". itechpost.com. Retrieved 1 February 2023.
- ↑ "Block Spam Calls: Call Blocker". App Store. Retrieved 27 January 2023.
- ↑ "RealCall Unveils AI-based App to Enable Spam Call Blocking and Empower FCC's Urgent Efforts". PRWeb. Retrieved 27 January 2023.
- ↑ "How to Deal with Scam Calling and Robocalling to Protect Your Privacy". IRN Post. 23 November 2022. Retrieved 27 January 2023.
- ↑ "[LATEST] RealCall 2022 Q3 Report on Scam Calls, Findings & Summary". RealCall Blog. 4 January 2023. Retrieved 27 January 2023.
- ↑ Berman, Marc (19 November 2022). "Data Reveals that Spam-Blocking Apps Downloads Have Soared". Programming Insider. Retrieved 27 January 2023.