A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.
A thin client is a lightweight computer that has been optimized for establishing a remote connection with a server-based computing environment. The server does most of the work, which can include launching software programs, performing calculations, and storing data. This contrasts with a fat client or a conventional personal computer; the former is also intended for working in a client–server model but has significant local processing power, while the latter aims to perform its function mostly locally.
In computing, a file server is a computer attached to a network that provides a location for shared disk access, i.e. shared storage of computer files that can be accessed by the workstations that are able to reach the computer that shares the access through a computer network. The term server highlights the role of the machine in the client–server scheme, where the clients are the workstations using the storage. It is common that a file server does not perform computational tasks, and does not run programs on behalf of its clients. It is designed primarily to enable the storage and retrieval of data while the computation is carried out by the workstations.
A picture archiving and communication system (PACS) is a medical imaging technology which provides economical storage and convenient access to images from multiple modalities. Electronic images and reports are transmitted digitally via PACS; this eliminates the need to manually file, retrieve, or transport film jackets, the folders used to store and protect X-ray film. The universal format for PACS image storage and transfer is DICOM. Non-image data, such as scanned documents, may be incorporated using consumer industry standard formats like PDF, once encapsulated in DICOM. A PACS consists of four major components: The imaging modalities such as X-ray plain film (PF), computed tomography (CT) and magnetic resonance imaging (MRI), a secured network for the transmission of patient information, workstations for interpreting and reviewing images, and archives for the storage and retrieval of images and reports. Combined with available and emerging web technology, PACS has the ability to deliver timely and efficient access to images, interpretations, and related data. PACS reduces the physical and time barriers associated with traditional film-based image retrieval, distribution, and display.
The Distributed Management Task Force (DMTF) is a computer software trade group which works to simplify the manageability of network-accessible technologies.
A diskless node is a workstation or personal computer without disk drives, which employs network booting to load its operating system from a server.
A terminal server enables organizations to connect devices with an RS-232, RS-422 or RS-485 serial interface to a local area network (LAN). Products marketed as terminal servers can be very simple devices that do not offer any security functionality, such as data encryption and user authentication. The primary application scenario is to enable serial devices to access network server applications, or vice versa, where security of the data on the LAN is not generally an issue. There are also many terminal servers on the market that have highly advanced security functionality to ensure that only qualified personnel can access various servers and that any data that is transmitted across the LAN, or over the Internet, is encrypted. Usually companies which need a terminal server with these advanced functions want to remotely control, monitor, diagnose and troubleshoot equipment over a telecommunications network.
The architecture of Windows NT, a line of operating systems produced and sold by Microsoft, is a layered design that consists of two main components, user mode and kernel mode. It is a preemptive, reentrant operating system, which has been designed to work with uniprocessor and symmetrical multiprocessor (SMP)-based computers. To process input/output (I/O) requests, they use packet-driven I/O, which utilizes I/O request packets (IRPs) and asynchronous I/O. Starting with Windows XP, Microsoft began making 64-bit versions of Windows available; before this, these operating systems only existed in 32-bit versions.
Windows Server Update Services (WSUS), previously known as Software Update Services (SUS), is a computer program developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment. WSUS downloads these updates from the Microsoft Update website and then distributes them to computers on a network. WSUS is an integral component of Windows Server.
Information technology operations, or IT operations, are the set of all processes and services that are both provisioned by an IT staff to their internal or external clients and used by themselves, to run themselves as a business. The term refers to the application of operations management to a business's technology needs.
BlackBerry Enterprise Server designates the middleware software package that is part of the BlackBerry wireless platform supplied by BlackBerry Limited. The software and service connects to messaging and collaboration software on enterprise networks and redirects emails and synchronizes contacts and calendaring information between servers, desktop workstations, and mobile devices. Some third-party connectors exist, including Scalix, Zarafa, Zimbra, and the Google Apps BES Connector, although these are not supported by BlackBerry Limited. As of June 2018, BlackBerry Enterprise Server has been renamed to BlackBerry Unified Endpoint Manager (UEM).
Desktop virtualization is software technology that separates the desktop environment and associated application software from the physical client device that is used to access it.
Event correlation is a technique for making sense of a large number of events and pinpointing the few events that are really important in that mass of information. This is accomplished by looking for and analyzing relationships between events.
Cloud computing is the on-demand availability of computer system resources, especially data storage and computing power, without direct active management by the user. The term is generally used to describe data centers available to many users over the Internet. Large clouds, predominant today, often have functions distributed over multiple locations from central servers. If the connection to the user is relatively close, it may be designated an edge server.
Adar, Inc. is an Information Technology (IT) company headquartered in Chicago, United States. The company provides streaming IT and IT-as-a-service to small and medium-sized enterprises (SMEs). Adar, Inc. is known for its comprehensive cloud IT brand of platform, Nerdio. It currently offers two products-Nerdio Private Cloud and Nerdio for Azure.
A jump server, jump host or jumpbox is a computer on a network used to access and manage devices in a separate security zone. The most common example is managing a host in a DMZ from trusted networks or computers.
RescueAssist is a cloud-based remote support platform designed to help IT support teams and customer support organizations deliver intuitive, easy to use support. RescueAssist allows both on-demand sessions and the ability to connect to unattended machines, directly from a web based console. Optimized for IT Help Desks, it is integrated with popular messaging applications like Slack for easy, familiar employee communication and session initiation. In 2018, LogMeIn's GoToAssist was rebranded to RescueAssist creating the Rescue family of support products.
OpenLMI provides a common management infrastructure for Linux systems. Available operations include configuration of various operating system parameters and services, hardware components configuration, and monitoring of system resources. Services provided by OpenLMI can be accessed both locally and remotely, using multiple programming languages and standardized APIs.
Dorado Software is a multinational information technology company specializing in the development, licensing, and support of network management software. Dorado develops and maintains the Cruz product suite, which provides infrastructure and service lifecycle management for heterogeneous and multi-technology environments.
