Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
PeopleSoft, Inc. is a company that provides human resource management systems (HRMS), Financial Management Solutions (FMS), supply chain management (SCM), customer relationship management (CRM), and enterprise performance management (EPM) software, as well as software for manufacturing, and student administration to large corporations, governments, and organizations. It existed as an independent corporation until its acquisition by Oracle Corporation in 2005. The PeopleSoft name and product line are now marketed by Oracle.
SAP R/3 is the former name of the enterprise resource planning software produced by the German corporation SAP AG. It is an enterprise-wide information system designed to coordinate all the resources, information, and activities needed to complete business processes such as order fulfillment, billing, human resource management, and production planning.
SAP SE is a German multinational software corporation based in Walldorf, Baden-Württemberg that develops enterprise software to manage business operations and customer relations. The company is especially known for its enterprise resource planning (ERP) software. SAP is the largest non-American software company by revenue, the world's third-largest publicly-traded software company by revenue, and the largest German company by market capitalization. Apart from ERP software the company also sells database software and technology, cloud engineered systems, and enterprise software products, such as human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, product lifecycle management (PLM) software, supplier relationship management (SRM) software, and supply chain management (SCM) software.
SAP NetWeaver is a software stack for many of SAP SE's applications. The SAP NetWeaver Application Server, sometimes referred to as WebAS, is the runtime environment for the SAP applications and all of the mySAP Business Suite runs on SAP WebAS: supplier relationship management (SRM), customer relationship management (CRM), supply chain management (SCM), product lifecycle management (PLM), enterprise resource planning (ERP), transportation management system (TMS).
Enterprise software, also known as enterprise application software (EAS), is computer software used to satisfy the needs of an organization rather than individual users. Such organizations include businesses, schools, interest-based user groups, clubs, charities, and governments. Enterprise software is an integral part of a (computer-based) information system; a collection of such software is called an enterprise system. These systems handle a chunk of operations in an organization with the aim of enhancing the business and management reporting tasks. The systems must process the information at a relatively high speed and can be deployed across a variety of networks.
Oracle Applications comprise the applications software or business software of the Oracle Corporation both in the cloud and on-premises. The term refers to the non-database and non-middleware parts. The suite of applications includes enterprise resource planning, enterprise performance management, supply chain & manufacturing, human capital management, and advertising and customer experience.
Zoho Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing and other applications. It is developed by Zoho Corporation.
Order to cash normally refers to one of the top-level business processes for receiving and processing customer orders and revenue recognition. Other top-level business processes include "Marketing to Lead", "Opportunity to Order", "Procure-to-Pay" (P2P), "Issue to Complete" "Hire to Retire", "Concept to Launch", "Sustain and Retain" and "Record to Report" for general ledger processes. Recently the concept of order-to-cash has been extended to "Lead to Cash" by many software providers to include also the marketing and pre-sales process steps.
The SAP CRM applications have been initially an integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service of midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in November 2000. The current release 7.0 is being updated with quarterly enhancement packs (EHPs) since 2009.
SAP Business ByDesign (ByD) is a cloud enterprise resource planning software that is sold and operated as software as a service by SAP SE. It is designed for small and medium-sized enterprises. The software is designed to provide business processes across application areas from financials to human resources with embedded business analytics, mobility, e-learning, and support.
The UK and Ireland SAP Users Group is an independent not-for-profit organisation for users of the SAP ERP software.
Yonyou is principally engaged in the development and distribution of software and related products. The company is also involved in the provision of technical support and training services, as well as the distribution of software related products.
Syclo, LLC was a mobile enterprise application platform (MEAP) and software provider based in the Chicago suburb of Hoffman Estates, Illinois, offering mobile applications to extend enterprise systems, including packaged software for Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), and Customer Relationship Management (CRM), to handhelds, smartphones, and mobile computers for technicians and staff performing work away from a central office.
Adaxa Suite is a fully integrated Open Source Enterprise Resource Planning (ERP) Suite.
The Digital Firm is a kind of organization that has enabled core business relationships through digital networks In these digital networks are supported by enterprise class technology platforms that have been leveraged within an organization to support critical business functions and services. Some examples of these technology platforms are Customer Relationship Management (CRM), Supply Chain Management (SCM), Enterprise Resource Planning (ERP), Knowledge Management System (KMS), Enterprise Content Management (ECM), and Warehouse Management System (WMS) among others. The purpose of these technology platforms is to digitally enable seamless integration and information exchange within the organization to employees and outside the organization to customers, suppliers, and other business partners.
The BIT – Business Information Technology Institute in Mannheim, Germany is a computer science and information systems research institute and affiliated with University of Mannheim. Under the leadership of Franz Steffens, president of the Institute, BIT employs a staff of about 20 researchers. The BIT was established in Mannheim in 2007 and is still headquartered there. BIT is organized as a research group within the University of Mannheim and belongs to the Mannheim School of Computer Science and Mathematics. The institute addresses standard business application software and perceives itself as a mediator between science and enterprise practice.
