Sarah T. Roberts

Last updated
Sarah T. Roberts
-rpTEN - Tag 1 (26171464643).jpg
Born (1975-09-02) September 2, 1975 (age 48)
Nationality American
Education University of Wisconsin-Madison
University of Illinois at Urbana-Champaign
OccupationProfessor
Known forBehind the Screen
Website illusionofvolition.com

Sarah T. Roberts (born September 2, 1975) is a professor, author, and scholar who specializes in content moderation of social media. [1] She is an expert in the areas of internet culture, social media, digital labor, and the intersections of media and technology. She coined the term "commercial content moderation" (CCM) to describe the job paid content moderators do to regulate legal guidelines and standards. [2] Roberts wrote the book Behind the Screen: Content Moderation in the Shadows of Social Media. [3]

Contents

Early life and education

Roberts grew up in Madison, Wisconsin and attended Madison West High School. [1]

In 1997, Roberts received a B.A. from the University of Wisconsin-Madison, where she double-majored in French and Spanish language and literature. She also earned a certificate of Women's Studies. [4] [5] In 2007, Roberts received an M.A. in Library and Information Science from the University of Wisconsin-Madison's iSchool. [5] In 2014, Roberts earned a PhD in Library and Information Science from the University of Illinois at Urbana–Champaign. [5] Her dissertation, directed by Linda C. Smith, was titled Behind the Screen: The Hidden Digital Labor of Commercial Content Moderation. [6]

Career

From 2013 to 2016, Roberts was an assistant professor at the University of Western Ontario's Faculty of Information & Media Studies. [7]

In 2016, Roberts became an assistant professor at University of California, Los Angeles's Graduate School of Education and Information Studies. [8] [9] She was awarded tenure and promoted to Associate Professor in 2020.

Roberts' research focuses on commercial content moderation (CCM), the information work and workers, and on the social, economic, and political impact of the widespread adoption of the internet in everyday life. [10] Her work has raised public awareness around issues of social media platform moderation. [11] [12] Roberts' research has been featured in various media outlets including Wired , [10] [11] The New Yorker , [3] The Guardian , [13] The New York Times , [14] among others. [15] [16] [17] [18] [19] [20] [21]

As part of her work, Roberts consulted on the 2018 documentary The Cleaners, which focused on content moderators and the challenges they face. [22]

In 2019, Roberts' book Behind the Screen: Content Moderation in the Shadows of Social Media was published by Yale University Press. [23] [24] [25] It is the first book-length ethnographic study of the work commercial content moderators. The book received positive reviews by publications including the Los Angeles Review of Books . [26]

Along with longtime collaborator Safiya Noble, Roberts is co-director of the Center for Critical Internet Inquiry (C2i2) at UCLA. [27] In 2019, Roberts was awarded an NSF grant to further her research on CCM. [28]

Awards

Select works and publications

Selected works

Selected publications

Films

Documentary

Related Research Articles

<span class="mw-page-title-main">Content moderation</span> System to sort undesirable contributions

On Internet websites that invite users to post comments, content moderation is the process of detecting contributions that are irrelevant, obscene, illegal, harmful, or insulting, in contrast to useful or informative contributions, frequently for censorship or suppression of opposing viewpoints. The purpose of content moderation is to remove or apply a warning label to problematic content or allow users to block and filter content themselves.

The UCLA School of Education and Information Studies is one of the academic and professional schools at the University of California, Los Angeles. Located in Los Angeles, California, the school combines two distinguished departments whose research and doctoral training programs are committed to expanding the range of knowledge in education, information science, and associated disciplines. Established in 1881, the school is the oldest unit at UCLA, having been founded as a normal school prior to the establishment of the university. It was incorporated into the University of California in 1919.

In journalism, local news refers to coverage of events, by the news, in a local context that would not be an interest of another locality, or otherwise be of national or international scope. Local news, in contrast to national or international news, caters to the news of their regional and local communities; they focus on more localized issues and events. Some key features of local newsrooms includes regional politics, weather, business, and human interest stories. Local news readership has been declining in recent years, according to a recent study. And as more and more television consumers tap into streamed programming, local news viewership is beginning to decline. Nikki Usher, an associate professor at the College of Media at the University of Illinois, argued in The Complicated Future of Local News that "critical and comprehensive local news is a recent invention, not a core element of the history of American democracy.”

<span class="mw-page-title-main">User-generated content</span> Online content created by users

User-generated content (UGC), alternatively known as user-created content (UCC), is any form of content, such as images, videos, text, testimonials, and audio, that has been posted by users on online platforms such as social media, discussion forums and wikis. It is a product consumers create to disseminate information about online products or the firms that market them.

<span class="mw-page-title-main">Digital humanities</span> Area of scholarly activity

Digital humanities (DH) is an area of scholarly activity at the intersection of computing or digital technologies and the disciplines of the humanities. It includes the systematic use of digital resources in the humanities, as well as the analysis of their application. DH can be defined as new ways of doing scholarship that involve collaborative, transdisciplinary, and computationally engaged research, teaching, and publishing. It brings digital tools and methods to the study of the humanities with the recognition that the printed word is no longer the main medium for knowledge production and distribution.

<span class="mw-page-title-main">Social media</span> Virtual online communities

Social media are interactive technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of social media arise due to the variety of stand-alone and built-in social media services currently available, there are some common features:

  1. Social media are interactive Web 2.0 Internet-based applications.
  2. User-generated content—such as text posts or comments, digital photos or videos, and data generated through all online interactions—is the lifeblood of social media.
  3. Users create service-specific profiles for the website or app that are designed and maintained by the social media organization.
  4. Social media helps the development of online social networks by connecting a user's profile with those of other individuals or groups.

An online marketplace is a type of e-commerce website where product or service information is provided by multiple third parties. Online marketplaces are the primary type of multichannel ecommerce and can be a way to streamline the production process.

<span class="mw-page-title-main">Facebook</span> Social networking service owned by Meta Platforms

Facebook is an online social media and social networking service owned by American technology giant Meta Platforms. Created in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name derives from the face book directories often given to American university students. Membership was initially limited to only Harvard students, gradually expanding to other North American universities and, since 2006, anyone over 13 years old. As of December 2022, Facebook claimed 3 billion monthly active users, and ranked third worldwide among the most visited websites. It was the most downloaded mobile app of the 2010s.

In mass communication, media are the communication outlets or tools used to store and deliver information or data. The term refers to components of the mass media communications industry, such as print media, publishing, the news media, photography, cinema, broadcasting, digital media, and advertising.

<span class="mw-page-title-main">Akinyele Umoja</span> American educator and author

Akinyele Umoja is an American educator and author who specializes in African-American studies. As an activist, he is a founding member of the New Afrikan People's Organization and the Malcolm X Grassroots Movement. In April 2013, New York University Press published Umoja's book We Will Shoot Back: Armed Resistance in the Mississippi Freedom Movement. Currently, he is a Professor and Department Chair of the Department of African-American Studies at Georgia State University (GSU).

The Electronic Frontier Foundation (EFF) is an international non-profit digital rights group based in San Francisco, California. The foundation was formed on 10 July 1990 by John Gilmore, John Perry Barlow and Mitch Kapor to promote Internet civil liberties.

Shadow banning, also called stealth banning, hellbanning, ghost banning, and comment ghosting, is the practice of blocking or partially blocking a user or the user's content from some areas of an online community in such a way that the ban is not readily apparent to the user, regardless of whether the action is taken by an individual or an algorithm. For example, shadow-banned comments posted to a blog or media website would be visible to the sender, but not to other users accessing the site.

<span class="mw-page-title-main">Digital detox</span> Process of not using digital devices

A digital detox is a period of time when a person voluntarily refrains from using digital devices such as smartphones, computers, and social media platforms. This form of detoxification has gained popularity, as individuals have increased their time spent on digital devices and the Internet.

The Cyber Civil Rights Initiative (CCRI) is a non-profit organization founded by Holly Jacobs in 2012. The organization offers services to victims of cybercrimes through its crisis helpline. They have compiled resources to help victims of cybercrimes both in America and internationally. CCRI's resources include a list of frequently asked questions, an online image removal guide, a roster of attorneys who may be able to offer low-cost or pro-bono legal assistance, and a list of laws related to nonconsensual pornography and related issues. CCRI publishes reports on nonconsensual pornography, engages in advocacy work, and contributes to updating tech policy. CCRI offers expert advice to tech industry leaders such as Twitter, Facebook, and Google regarding their policies against nonconsensual pornography. CCRI is the lead educator in the United States on subject matter related to nonconsensual pornography, recorded sexual assault, and sextortion.

<i>Algorithms of Oppression</i> 2018 book by Safiya Umoja Noble

Algorithms of Oppression: How Search Engines Reinforce Racism is a 2018 book by Safiya Umoja Noble in the fields of information science, machine learning, and human-computer interaction.

<span class="mw-page-title-main">Deplatforming</span> Administrative or political action to deny access to a platform to express opinions

Deplatforming, also known as no-platforming, has been defined as an "attempt to boycott a group or individual through removing the platforms used to share information or ideas", or "the action or practice of preventing someone holding views regarded as unacceptable or offensive from contributing to a forum or debate, especially by blocking them on a particular website."

<span class="mw-page-title-main">Safiya Noble</span> American professor and author

Safiya Umoja Noble is a professor at UCLA, and is the co-founder and co-director of the UCLA Center for Critical Internet Inquiry. She is the author of Algorithms of Oppression, and co-editor of two edited volumes: The Intersectional Internet: Race, Sex, Class and Culture and Emotions, Technology & Design. She is a research associate at the Oxford Internet Institute at the University of Oxford. She was appointed a Commissioner to the University of Oxford Commission on AI and Good Governance in 2020. In 2020 she was nominated to the Global Future Council on Artificial Intelligence for Humanity at the World Economic Foundation.

<i>The Social Dilemma</i> American docudrama film by Jeff Orlowski of social medias challenges

The Social Dilemma is a 2020 American docudrama film directed by Jeff Orlowski and written by Orlowski, Davis Coombe, and Vickie Curtis about the negative social effects of social media.

<i>The Cleaners</i> (2018 film) 2018 documentary film by Hans Block

The Cleaners is a 2018 documentary film directed by Hans Block and Moritz Riesewieck. The documentary details the work experience of content moderators who have to decide which content needs to be removed by employing a moderation system for social media websites.

Sahana Udupa is a media anthropologist and professor at Ludwig-Maximilians-Universität Munich, Germany, with a research focus on digital global cultures, AI assisted content moderation, online extreme speech, and digital media politics. She serves on several editorial and advisory boards and regularly takes part in popular media and policy debates around online abuse and disinformation.

References

  1. 1 2 Knetter, Dean (26 July 2019). "Listen: How Social Media Moderators Handle The Internet's Worst Content". Wisconsin Public Radio.
  2. 1 2 "Sarah T. Roberts, Assistant Professor, University of California, Los Angeles". Andrew Carnegie Fellow. Carnegie Corporation of New York. April 2018.
  3. 1 2 Chotiner, Isaac (5 July 2019). "Q&A: The Underworld of Online Content Moderation". The New Yorker.
  4. 1 2 "Roberts is 1st Badger in '09 Google Policy Fellowship". College of Letters & Science, University of Wisconsin-Madison. 12 September 2009.
  5. 1 2 3 "Sarah Roberts, Assistant Professor". UCLA Graduate School of Education and Information Studies (GSEIS). Retrieved 10 May 2020.
  6. Roberts, Sarah T. (2014). Behind the Screen: Content Moderation in the Shadows of Social Media (PDF) (Doctor of Philosophy in Library and Information Science). Graduate College of the University of Illinois at Urbana-Champaign. OCLC   932133294. hdl : 2142/50401
  7. Roberts, Sarah T. "Researcher Spotlight: Sarah T. Roberts. The human cost of keeping your social media streams clear of offensive material". Faculty of Information & Media Studies, Western University. Retrieved 28 May 2020.
  8. McDonald, John (25 April 2018). "University News: UCLA professor of information studies named 2018 Carnegie Fellow". UCLA.
  9. Harmon, Joanie (31 July 2018). "Sarah T. Roberts Honored with EFF's Pioneer Award for Content Moderation Research". UCLA GSE&IS Ampersand.
  10. 1 2 Matsakis, Louise (22 March 2018). "How YouTube Uses Mechanical Turk Tasks to Help Train Its AI". Wired.
  11. 1 2 Chen, Adrian (23 October 2014). "The Laborers Who Keep Dick Pics and Beheadings Out of Your Facebook Feed". Wired.
  12. Fricano, Mike (9 May 2017). "Who watches out for the watchers?". UCLA.
  13. Solon, Olivia (18 March 2018). "Data scandal is huge blow for Facebook – and efforts to study its impact on society". The Guardian.
  14. Hsu, Tiffany (5 March 2018). "Bumble Dating App Bans Gun Images After Mass Shootings". The New York Times.
  15. Weill, Kelly (4 May 2017). "Web's Worst Job? Facebook Hires 3,000 to Watch for Murders So You Don't See Them". The Daily Beast.
  16. Chang, Clio (5 July 2017). "Why Urban Dictionary Is Horrifically Racist". The New Republic.
  17. Powers, Benjamin (9 September 2017). "The Human Cost of Monitoring the Internet". Rolling Stone.
  18. Pierson, DAvid (25 September 2017). "Analysis: Mark Zuckerberg built Facebook into a behemoth whose power he underestimates". Los Angeles Times.
  19. Madrigal, Alexis C. (15 December 2017). "The Basic Grossness of Humans". The Atlantic.
  20. Weber, Lauren; Seetharaman, Deepa (28 December 2017). "The Worst Job in Technology: Staring at Human Depravity to Keep It Off Facebook". The Wall Street Journal.
  21. "The Logan Paul Suicide Video Shows YouTube Is Facing A Crucial Turning Point". BuzzFeed News. 2 January 2018.
  22. McCreary, Joy (22 January 2018). "Professor featured in documentary that premiered at Sundance Film Festival". UCLA.
  23. Roberts, Sarah T. (2019). Behind the Screen: Content Moderation in the Shadows of Social Media. New Haven: Yale University Press. ISBN   978-0-300-24531-8. OCLC   1103320164.
  24. Gerrard, Ysabel (2020-03-01). "Behind the Screen: Content Moderation in the Shadows of Social Media". New Media & Society. 22 (3): 579–582. doi:10.1177/1461444819878844. ISSN   1461-4448. S2CID   204372481.
  25. Sobande, Francesca (2020-08-01). "Book Review: Behind the Screen: Content Moderation in the Shadows of Social Media". Convergence. 26 (4): 1025–1027. doi:10.1177/1354856519893355. ISSN   1354-8565. S2CID   212804596.
  26. Brock, David C. (25 July 2019). "Our Censors, Ourselves: Commercial Content Moderation". Los Angeles Review of Books.
  27. "UCLA Center for Critical Internet Inquiry Supported by The Knight Foundation".
  28. "Sarah T. Roberts: NSF Grant to Support Study on Online Content Moderation | UCLA GSE&IS Ampersand". ampersand.gseis.ucla.edu. Retrieved 2020-06-08.
  29. "Pioneer Awards 2018". Electronic Frontier Foundation. 21 June 2018.
  30. Ford, Celeste (25 April 2018). "Carnegie Corporation of New York Names 31 Winners of Andrew Carnegie Fellowships". Andrew Carnegie Fellow. Carnegie Corporation of New York.
  31. Knight, Chris (Jan 13, 2023). "Film review: Backlash will make you angry, and that's good". National Post.
  32. Caillou, Annabelle (2022-09-02). ""Je vous salue salope»: «elles vivent comme dans un film d'horreur"". Le Devoir (in French). Retrieved 2023-07-13.