Sarah T. Roberts | |
---|---|
Born | Madison, Wisconsin U.S. | September 2, 1975
Nationality | American |
Education | University of Wisconsin-Madison University of Illinois at Urbana-Champaign |
Occupation | Professor |
Known for | Behind the Screen |
Website | illusionofvolition |
Sarah T. Roberts (born September 2, 1975) is a professor, author, and scholar who specializes in content moderation of social media. [1] She is an expert in the areas of internet culture, social media, digital labor, and the intersections of media and technology. She coined the term "commercial content moderation" (CCM) to describe the job paid content moderators do to regulate legal guidelines and standards. [2] Roberts wrote the book Behind the Screen: Content Moderation in the Shadows of Social Media. [3]
Roberts grew up in Madison, Wisconsin and attended Madison West High School. [1]
In 1997, Roberts received a B.A. from the University of Wisconsin-Madison, where she double-majored in French and Spanish language and literature. She also earned a certificate of Women's Studies. [4] [5] In 2007, Roberts received an M.A. in Library and Information Science from the University of Wisconsin-Madison's iSchool. [5] In 2014, Roberts earned a PhD in Library and Information Science from the University of Illinois at Urbana–Champaign. [5] Her dissertation, directed by Linda C. Smith, was titled Behind the Screen: The Hidden Digital Labor of Commercial Content Moderation. [6]
From 2013 to 2016, Roberts was an assistant professor at the University of Western Ontario's Faculty of Information & Media Studies. [7]
In 2016, Roberts became an assistant professor at University of California, Los Angeles's Graduate School of Education and Information Studies. [8] [9] She was awarded tenure and promoted to Associate Professor in 2020.
Roberts' research focuses on commercial content moderation (CCM), the information work and workers, and on the social, economic, and political impact of the widespread adoption of the internet in everyday life. [10] Her work has raised public awareness around issues of social media platform moderation. [11] [12] Roberts' research has been featured in various media outlets including Wired , [10] [11] The New Yorker , [3] The Guardian , [13] The New York Times , [14] among others. [15] [16] [17] [18] [19] [20] [21]
As part of her work, Roberts consulted on the 2018 documentary The Cleaners, which focused on content moderators and the challenges they face. [22]
In 2019, Roberts' book Behind the Screen: Content Moderation in the Shadows of Social Media was published by Yale University Press. [23] [24] [25] It is the first book-length ethnographic study of the work commercial content moderators. The book received positive reviews by publications including the Los Angeles Review of Books . [26]
Along with longtime collaborator Safiya Noble, Roberts is co-director of the Center for Critical Internet Inquiry (C2i2) at UCLA. [27] In 2019, Roberts was awarded an NSF grant to further her research on CCM. [28]
On Internet websites that invite users to post comments, content moderation is the process of detecting contributions that are irrelevant, obscene, illegal, harmful, or insulting, in contrast to useful or informative contributions, frequently for censorship or suppression of opposing viewpoints. The purpose of content moderation is to remove or apply a warning label to problematic content or allow users to block and filter content themselves.
The UCLA School of Education and Information Studies is one of the academic and professional schools at the University of California, Los Angeles. Located in Los Angeles, California, the school combines two distinguished departments whose research and doctoral training programs are committed to expanding the range of knowledge in education, information science, and associated disciplines. Established in 1881, the school is the oldest unit at UCLA, having been founded as a normal school prior to the establishment of the university. It was incorporated into the University of California in 1919.
In journalism, local news refers to coverage of events, by the news, in a local context that would not be an interest of another locality, or otherwise be of national or international scope. Local news, in contrast to national or international news, caters to the news of their regional and local communities; they focus on more localized issues and events. Some key features of local newsrooms includes regional politics, weather, business, and human interest stories. Local news readership has been declining in recent years, according to a recent study. And as more and more television consumers tap into streamed programming, local news viewership is beginning to decline. Nikki Usher, an associate professor at the College of Media at the University of Illinois, argued in The Complicated Future of Local News that "critical and comprehensive local news is a recent invention, not a core element of the history of American democracy.”
User-generated content (UGC), alternatively known as user-created content (UCC), is any form of content, such as images, videos, text, testimonials, and audio, that has been posted by users on online platforms such as social media, discussion forums and wikis. It is a product consumers create to disseminate information about online products or the firms that market them.
Digital humanities (DH) is an area of scholarly activity at the intersection of computing or digital technologies and the disciplines of the humanities. It includes the systematic use of digital resources in the humanities, as well as the analysis of their application. DH can be defined as new ways of doing scholarship that involve collaborative, transdisciplinary, and computationally engaged research, teaching, and publishing. It brings digital tools and methods to the study of the humanities with the recognition that the printed word is no longer the main medium for knowledge production and distribution.
Social media are interactive technologies that facilitate the creation and sharing of information, ideas, interests, and other forms of expression through virtual communities and networks. While challenges to the definition of social media arise due to the variety of stand-alone and built-in social media services currently available, there are some common features:
An online marketplace is a type of e-commerce website where product or service information is provided by multiple third parties. Online marketplaces are the primary type of multichannel ecommerce and can be a way to streamline the production process.
Facebook is an online social media and social networking service owned by American technology giant Meta Platforms. Created in 2004 by Mark Zuckerberg with fellow Harvard College students and roommates Eduardo Saverin, Andrew McCollum, Dustin Moskovitz, and Chris Hughes, its name derives from the face book directories often given to American university students. Membership was initially limited to only Harvard students, gradually expanding to other North American universities and, since 2006, anyone over 13 years old. As of December 2022, Facebook claimed 3 billion monthly active users, and ranked third worldwide among the most visited websites. It was the most downloaded mobile app of the 2010s.
In mass communication, media are the communication outlets or tools used to store and deliver information or data. The term refers to components of the mass media communications industry, such as print media, publishing, the news media, photography, cinema, broadcasting, digital media, and advertising.
Akinyele Umoja is an American educator and author who specializes in African-American studies. As an activist, he is a founding member of the New Afrikan People's Organization and the Malcolm X Grassroots Movement. In April 2013, New York University Press published Umoja's book We Will Shoot Back: Armed Resistance in the Mississippi Freedom Movement. Currently, he is a Professor and Department Chair of the Department of African-American Studies at Georgia State University (GSU).
The Electronic Frontier Foundation (EFF) is an international non-profit digital rights group based in San Francisco, California. The foundation was formed on 10 July 1990 by John Gilmore, John Perry Barlow and Mitch Kapor to promote Internet civil liberties.
Shadow banning, also called stealth banning, hellbanning, ghost banning, and comment ghosting, is the practice of blocking or partially blocking a user or the user's content from some areas of an online community in such a way that the ban is not readily apparent to the user, regardless of whether the action is taken by an individual or an algorithm. For example, shadow-banned comments posted to a blog or media website would be visible to the sender, but not to other users accessing the site.
A digital detox is a period of time when a person voluntarily refrains from using digital devices such as smartphones, computers, and social media platforms. This form of detoxification has gained popularity, as individuals have increased their time spent on digital devices and the Internet.
The Cyber Civil Rights Initiative (CCRI) is a non-profit organization founded by Holly Jacobs in 2012. The organization offers services to victims of cybercrimes through its crisis helpline. They have compiled resources to help victims of cybercrimes both in America and internationally. CCRI's resources include a list of frequently asked questions, an online image removal guide, a roster of attorneys who may be able to offer low-cost or pro-bono legal assistance, and a list of laws related to nonconsensual pornography and related issues. CCRI publishes reports on nonconsensual pornography, engages in advocacy work, and contributes to updating tech policy. CCRI offers expert advice to tech industry leaders such as Twitter, Facebook, and Google regarding their policies against nonconsensual pornography. CCRI is the lead educator in the United States on subject matter related to nonconsensual pornography, recorded sexual assault, and sextortion.
Algorithms of Oppression: How Search Engines Reinforce Racism is a 2018 book by Safiya Umoja Noble in the fields of information science, machine learning, and human-computer interaction.
Deplatforming, also known as no-platforming, has been defined as an "attempt to boycott a group or individual through removing the platforms used to share information or ideas", or "the action or practice of preventing someone holding views regarded as unacceptable or offensive from contributing to a forum or debate, especially by blocking them on a particular website."
Safiya Umoja Noble is a professor at UCLA, and is the co-founder and co-director of the UCLA Center for Critical Internet Inquiry. She is the author of Algorithms of Oppression, and co-editor of two edited volumes: The Intersectional Internet: Race, Sex, Class and Culture and Emotions, Technology & Design. She is a research associate at the Oxford Internet Institute at the University of Oxford. She was appointed a Commissioner to the University of Oxford Commission on AI and Good Governance in 2020. In 2020 she was nominated to the Global Future Council on Artificial Intelligence for Humanity at the World Economic Foundation.
The Social Dilemma is a 2020 American docudrama film directed by Jeff Orlowski and written by Orlowski, Davis Coombe, and Vickie Curtis about the negative social effects of social media.
The Cleaners is a 2018 documentary film directed by Hans Block and Moritz Riesewieck. The documentary details the work experience of content moderators who have to decide which content needs to be removed by employing a moderation system for social media websites.
Sahana Udupa is a media anthropologist and professor at Ludwig-Maximilians-Universität Munich, Germany, with a research focus on digital global cultures, AI assisted content moderation, online extreme speech, and digital media politics. She serves on several editorial and advisory boards and regularly takes part in popular media and policy debates around online abuse and disinformation.