Sword Ciboodle

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Sword Ciboodle Ltd
Company typePrivate
IndustrySoftware
Founded1986
Defunct2014
FateAcquired by KANA Software
Headquarters Inchinnan, Scotland, UK
Key people
Mike Hughes (COO), Steven Thurlow (CTO)
ProductsCiboodle Flow, Ciboodle One, Ciboodle Crowd, Ciboodle Live
Number of employees
300 staff located across 5 continents
Website www.sword-ciboodle.com

Sword Ciboodle was a Scottish company specializing in Customer Relationship Management (CRM) software solutions. It had regional offices in North America, South Africa and Asia Pacific. [1]

Contents

Overview

The company, originally known as Graham Technology plc, was co-founded in 1986 by Dr. Iain M. Graham. [2] It was headquartered in Inchinnan, Scotland, near Glasgow Airport. Sword Ciboodle offered modular CRM software primarily for contact centers, with a focus on integrating multiple social channels. [3]

History

Sword Ciboodle was previously known as Graham Technology plc, [1] co-founded in 1986 by Dr. Iain M. Graham. [2]

On 31 March 2008, Sword Group announced it was acquiring Graham Technology and their Ciboodle product. [4] The company thus became Sword Ciboodle. [1] [2] [5]

On 9 July 2012, Sword Group agreed to sell Ciboodle to KANA Software. [6] [7]

In 2014, KANA Software was purchased by Verint Systems. [8] [9]

Solutions

Sword Ciboodle is modular CRM software for contact centers. [10] [11] [12] [13] The products work across multiple social channels.

The Ciboodle platform consists of:

The Ciboodle platform was subsumed into other KANA products following the acquisition by Verint.

Competitors

Competitors included: [1]

References

  1. 1 2 3 4 "Salesforce Implementation Consultant" . Retrieved 20 August 2025.
  2. 1 2 3 "Sword Ciboodle Ltd: Company Overview". Bloomberg Businessweek . Retrieved 3 February 2012.
  3. ↑ admin-ectnews (17 July 2012). "Kana Makes a Move in Customer Experience Space". CRM Buyer. Retrieved 20 August 2025.
  4. ↑ Insider, Business (15 May 2008). "SWORD Group swoops again to snap up Technology Managers". businessInsider. Retrieved 20 August 2025.{{cite web}}: |first= has generic name (help)
  5. ↑ "Sword Ciboodle - Yes, That's Their Real Name". ZDNET. Retrieved 20 August 2025.
  6. ↑ "KANA Software Acquires Ciboodle". CRM Magazine. 10 July 2012. Retrieved 12 February 2025.
  7. ↑ Spector, Nicole (11 July 2012). "KANA acquires contact center technology provider Ciboodle". DMNews. Retrieved 12 February 2025.
  8. ↑ "Verint Systems acquires KANA Software for $514 million | Experience". www.jonesday.com. Retrieved 12 February 2025.
  9. ↑ "Verint Systems acquires KANA Software - asmag.com". www.asmag.com. Retrieved 12 February 2025.
  10. ↑ "CRM - March 2011 - 33". www.nxtbook.com. Archived from the original on 16 February 2017. Retrieved 20 August 2025.
  11. ↑ Robinson, Jo. "The Top 10 Call Centre Technology for 2009 – the results". Call Centre Helper. Retrieved 20 August 2025.
  12. ↑ "The 2008 Customer Interaction Solutions Product of the Year Awards". www.tmcnet.com. Retrieved 20 August 2025.
  13. ↑ "CRM Watchlist 2012 - The Winners List". ZDNET. Retrieved 20 August 2025.

Further reading

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