Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Oracle Corporation is an American multinational computer technology company headquartered in Austin, Texas, United States. In 2020, Oracle was the third-largest software company in the world by revenue and market capitalization. The company sells database software and technology, cloud engineered systems, and enterprise software products, such as enterprise resource planning (ERP) software, human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, and supply chain management (SCM) software.
Knowledge management (KM) is the collection of methods relating to creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organizational objectives by making the best use of knowledge.
Novell, Inc. was an American software and services company headquartered in Provo, Utah, that existed from 1980 until 2014. Its most significant product was the multi-platform network operating system known as Novell NetWare.
J.D. Edwards World Solution Company or JD Edwards, abbreviated JDE, was an enterprise resource planning (ERP) software company, whose namesake ERP system is still sold under ownership by Oracle Corporation. JDE's products included World for IBM AS/400 minicomputers, OneWorld for their proprietary Configurable Network Computing architecture, and JD Edwards EnterpriseOne. The company was founded March 1977 in Denver, by Jack Thompson, C.T.P. "Chuck" Hintze, Dan Gregory, and C. Edward "Ed" McVaney.
BEA Systems, Inc. was a company that specialized in enterprise infrastructure software products, which was wholly acquired by Oracle Corporation on April 29, 2008.
Eating your own dog food or "dogfooding" is the practice of using one's own products or services. This can be a way for an organization to test its products in real-world usage using product management techniques. Hence dogfooding can act as quality control, and eventually a kind of testimonial advertising. Once in the market, dogfooding can demonstrate developers' confidence in their own products.
Knowledge workers are workers whose main capital is knowledge. Examples include ICT Professionals, physicians, pharmacists, architects, engineers, scientists, design thinkers, public accountants, lawyers, editors, and academics, whose job is to "think for a living".
Oracle Grid Engine, previously known as Sun Grid Engine (SGE), CODINE or GRD, was a grid computing computer cluster software system, acquired as part of a purchase of Gridware, then improved and supported by Sun Microsystems and later Oracle. There have been open source versions and multiple commercial versions of this technology, initially from Sun, later from Oracle and then from Univa Corporation.
Enterprise content management (ECM) extends the concept of content management by adding a timeline for each content item and, possibly, enforcing processes for its creation, approval, and distribution. Systems using ECM generally provide a secure repository for managed items, analog or digital. They also include one methods for importing content to bring manage new items, and several presentation methods to make items available for use. Although ECM content may be protected by digital rights management (DRM), it is not required. ECM is distinguished from general content management by its cognizance of the processes and procedures of the enterprise for which it is created.
Plumtree Software is a former software company founded in 1996 by product managers and engineers from Oracle and Informix with funding from Sequoia Capital. The company was a pioneer of extending the portal concept popularized by Yahoo! from the web to enterprise computing. BEA Systems acquired Plumtree on October 20, 2005, and Oracle subsequently acquired BEA. Plumtree's former portal product continues as part of Oracle's product line.
Telligent, A Verint Company is an enterprise collaboration and community software business founded in 2004 by Rob Howard. The company changed its name to Zimbra, Inc. in September 2013 after acquiring Zimbra from VMWare. In August 2015, Verint Systems, Inc. acquired Telligent and currently operates Telligent as an independent business unit. As of August 2015, the remaining assets of Zimbra were acquired by Synacor.
Aladdin Knowledge Systems was a company that produced software for digital rights management and Internet security. The company was acquired by Safenet Inc, in 2009. Its corporate headquarters are located in Belcamp, MD.
Oracle Secure Global Desktop (SGD) software provides secure access to both published applications and published desktops running on Microsoft Windows, Unix, mainframe and IBM i systems via a variety of clients ranging from fat PCs to thin clients such as Sun Rays.
Secure Computing Corporation (SCC) was a public company that developed and sold computer security appliances and hosted services to protect users and data. McAfee acquired the company in 2008.
VI Technology was a privately owned company based in Austin, Texas, that provided enterprise test solutions and services. These solutions ranged from benchtop test systems to enterprise-wide test solutions. VI Technology's main product, Arendar, was used by engineering teams in design, characterization, validation, and manufacturing. Working together with key partners, Microsoft and National Instruments, VI Technology had worked with companies from the semiconductor, communications, high-tech electronics, defense, biomedical, and automotive industries. VI Technology original corporate headquarters was located in Austin, Texas, with branch locations in Dallas, Texas, and Mountain View, California.
NetSuite Inc. is an American cloud-based enterprise software company that provides products and services tailored for small and medium-sized businesses (SMBs) including accounting and financial management, customer relationship management, inventory management, human capital management, payroll, procurement, project management and e-commerce software. NetSuite was founded in 1998 with headquarters in Austin, Texas. The company is widely seen as the first cloud computing software company, with its founding pre-dating that of Salesforce.com by about a month. Oracle Corporation acquired NetSuite for approximately US$9.3 billion in November 2016. The Oracle NetSuite Global Business Unit is managed by Executive Vice President Evan Goldberg as "Oracle’s Cloud ERP for Small and Mid-sized Enterprises with the ability to scale to Fortune 500 firms."
Sitecore is a customer experience management company that provides web content management, and multichannel marketing automation software. The company was founded in 2001 in Denmark.
Expertise finding is the use of tools for finding and assessing individual expertise. In the recruitment industry, expertise finding is the problem of searching for employable candidates with certain required skills set. In other words, it is the challenge of linking humans to expertise areas, and as such is a sub-problem of expertise retrieval.
Fuze is a cloud communications and collaboration software platform designed for the enterprise. Fuze was acquired by 8x8. The company is headquartered in Boston, Massachusetts.
