TeamDynamix[1] is a SaaS provider specializing in no-code IT Service Management (ITSM) with AI agents and automation, Enterprise Service Management (ESM), IT Asset Management (ITAM) Project Portfolio Management (PPM), and Integration Platform as a Service (iPaaS) solutions. The company serves a variety of industries including public sector, healthcare, education, retail, financial services, and manufacturing[2] where IT leaders have complex workflow requirements but need agile no-code technology to support a rapidly changing environment[3].
TeamDynamix was founded in 2001 in Columbus, Ohio. In April 2025, the company appointed Rod Mathews as Chief Executive Officer[4] to lead its next phase of growth, focusing on customer-first acceleration and platform expansion. Mathews, a 30-year technology industry veteran, previously served as CEO at Axcient where he tripled the company's growth rate before its acquisition by ConnectWise.
Products and Services
Core Platform
TeamDynamix offers a unified, no-code platform that integrates multiple enterprise management functions:
IT Service Management (ITSM): An AI-powered, ITIL-aligned platform with incident and problem management, virtual agents, enterprise automation, change management, release management, and IT asset discovery.
Conversational AI Virtual Agents: AI meets automation to help end-users self-remediate leveraging enterprise integration, dynamic forms, intent matching agents, form building agents and live agent failover.
Enterprise Service Management (ESM): Extends service management capabilities across departments including IT, facilities, HR, and marketing.
IT Asset Management: Software and hardware usage tracking, hardware lifecycle management, governance and compliance, location mapping and integration to core ITSM platforms.
Project Portfolio Management (PPM): Features project management, project intake, resource capacity planning, governance, time tracking, reporting, and dashboards.
Integration Platform as a Service (iPaaS): Universal integration hub with a library of connectors to hundreds of systems including Workday, Salesforce, Microsoft Azure, AWS, and a visual flow builder for creating enterprise workflows.
AI and Automation Features
The platform incorporates artificial intelligence and automation capabilities including conversational AI, virtual agents, and no-code enterprise automation to reduce manual processing and improve service delivery. Unique to TeamDynamix, the AI layer sits on top of the automation platform to offer native AI-powered workflows with enterprise integration.
Market Position and Recognition
TeamDynamix has received recognition from leading industry analysts and rating platforms:
Named a Strong Performer in the 2025 Gartner Peer Insights "Voice of the Customer" for IT Service Management Platforms with a 4.6 out of 5 rating and 87% recommendation rate[5]
Recognized as a Customers' Choice in the 2024 Gartner Peer Insights for IT Service Management Platforms with 93% of reviewers recommending the platform[6]
Acknowledged as a leader by Gartner, Info-Tech, G2, and Capterra[7]
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