Ticketek

Last updated

Ticketek Pty Ltd
Subsidiary
Industry Ticketing
Founded1979;41 years ago (1979) as Best Available Seating Service Pty Ltd. (Queensland)
Headquarters Sydney, Australia
Area served
Australia/New Zealand
ProductsSport and entertainment admission ticketing
Ownerecorp
Parent TEG Pty Ltd
Subsidiaries Softix, Eventopia
Website www.ticketek.com

Ticketek is an Australian event ticketing company. Founded in 1979, the company is owned by TEG Pty Ltd with its headquarters in Sydney and operates ticketing operations for entertainment and sporting events in Australia and New Zealand. There are companies using the name Ticketek in other countries however these are not a part of the Ticketek Australia/NZ operations but are a part of Ticketek Pty Ltd/Softix Pty Ltd. [1]

Contents

Ticketek Pty Ltd sell the Softix premium[ clarification needed ] ticketing software created by Softix Pty Ltd (a subsidiary of Ticketek) to other countries. [2] Ticketek Pty Ltd also own the simplified ticket management company Eventopia. [3]

Ticketek was part of PBL's Consolidated Press Holdings until it was sold to PBL's internet arm ecorp, in 1999, two years after introducing online ticketing in Australia. Ticketek was ecorp's major source of profits. [4]

Ticketek was originally called Best Available Seating Service (Queensland) Pty Ltd (BASS). [5] [6] It was one of at least three Australian Best Available Seating Service operations (which originated from the Bay Area Seating Service (BASS) of San Francisco, USA), the others being BASS (owned by the Adelaide Festival Centre Trust and still operating) [7] and BASS Victoria owned by the Victorian Government under the auspices of the Victorian Arts Centre Trust until it was partially, then completely, bought out by Ticketmaster.

In November 2000, Ticketek formed a Hong Kong company called Ticketek Hong Kong in a joint venture with the Hong Kong Ticketing Alliance. [8] In early 2003, ecorp sold its 50% stake in the Hong Kong operation to HKTA, with the venture being renamed Hong Kong Ticketing Limited. [9]

Ticketek sells around 18 million tickets to over 13,000 events annually. [10] The company has ticketing contracts with certain venues such as the Melbourne Cricket Ground, the Sydney Cricket Ground, Sydney Super Dome and the Sydney Entertainment Centre. It was the provider of ticketing services for the 2000 Summer Olympics in Sydney. [11]

Tickets

Buying Tickets

When an event goes on sale, tickets can be purchased online, by phone, through the app or in person. Ticketek operates "outlets" at major shopping centers, some news agencies, pharmacies and other locations. These agencies do not accept telephone bookings or enquiries which must be made online or by using the national charge by phone enquiry number, 132 849.

Ticketing options

Tickets can be printed at home (ezyticket), [12] printed at a Ticketek outlet or sent through the mail. Some events allow patrons to enter and exit using digital tickets on smart phones through email, passbook/iPhone app or website/sms. [13]

Notable events and venues

Ticketek manage the ticketing for ANZ Stadium, Allphones Arena, Sydney Cricket Ground, Allianz Stadium, Melbourne Cricket Ground (MCG), Rod Laver Arena, AAMI Park, Her Majesty's Theatre, Crown Entertainment Complex, Suncorp Stadium, Brisbane Entertainment Centre, Newcastle Entertainment Centre, WIN Entertainment Centre Wollongong, Canberra Stadium, National Gallery of Australia Canberra, Adelaide Entertainment Centre, Adelaide Oval, Crown Perth Entertainment Complex, Regal Theatre and the Perth Arena.

Ticketek also sells tickets to events including the Australian Open Tennis Tournament, Royal Melbourne Show, Royal Adelaide Show and Clipsal 500 Adelaide. [1]

Criticism

Ticketek has received criticism for excessive booking fees and delivery charges. [14] A 2009 review of ticketing agencies by the Australian consumer magazine, Choice, criticised the ticketing industry for lack of competition, insufficiently transparent pricing, and for a lack of information on seat location before booking. [15] While in 2012, Ticketek, in conjunction with Ticketmaster, received the annual Shonky Award from Choice for its excessive fees. Ticketek Pty Ltd was penalised $2.5 million for misusing its market power The Federal Court in Sydney penalised Ticketek Pty Ltd $2.5 million for taking advantage of its market power following action by the Australian Competition and Consumer Commission.

Ticketek's system collapsed during the week 1 AFL finals onsale in 2018, angering thousands of fans. The AFL was forced to reschedule the sale for the following day. [16]

Related Research Articles

Adelaide Football Club

The Adelaide Football Club, nicknamed the Crows, is a professional Australian rules football club based in Adelaide, South Australia. The club was founded in 1990. The club has fielded a men's team in the Australian Football League (AFL) since 1991, and a women's team in the AFL Women's (AFLW) competition since 2017. The club's offices and training facilities are at Football Park in the western Adelaide suburb of West Lakes, the site of the club's old home ground between 1991 and 2013. Since 2014 Adelaide have played home matches at the Adelaide Oval, a 53,500-seat stadium located a few hundred metres north of the Adelaide CBD. The club song is "The Pride of South Australia", to the tune of the US Marines' Hymn.

Docklands Stadium

Docklands Stadium, also known by naming rights sponsorship as Marvel Stadium, is a multi-purpose sports and entertainment stadium in the Docklands area of Melbourne, Victoria, Australia. Construction started in October 1997, and was completed in 2000 at a cost of A$460 million. The stadium features a retractable roof, and the ground level seating can be converted from oval to rectangular configuration.

Adelaide Oval Stadium in Adelaide, South Australia

Adelaide Oval is a sports ground in Adelaide, South Australia, located in the parklands between the city centre and North Adelaide. The venue is predominantly used for cricket and Australian rules football, but has also played host to rugby league, rugby union, soccer, tennis among other sports as well as regularly being used to hold concerts. Austadiums.com described Adelaide Oval as being "one of the most picturesque Test cricket grounds in Australia, if not the world". After the completion of the ground‘s most recent redevelopment in 2014, sports journalist Gerard Whateley described the venue as being "the most perfect piece of modern architecture because it's a thoroughly contemporary stadium with all the character that it's had in the past".

Melbourne Sports and Entertainment Precinct

The Melbourne Sports and Entertainment Precinct is a series of sports stadiums and venues, located in Melbourne, Victoria, in Australia. The precinct is situated around 3 km east of the Melbourne city centre, located in suburbs of Melbourne and Jolimont, near East Melbourne and Richmond.

Melbourne Cricket Club

The Melbourne Cricket Club (MCC) is a sports club based in Melbourne, Australia. It was founded in 1838 and is one of the oldest sports clubs in Australia.

Ticket resale Act of reselling tickets for admission to events

Ticket resale is the act of reselling tickets for admission to events. Tickets are bought from licensed sellers and are then sold for a price determined by the individual or company in possession of the tickets. Tickets sold through secondary sources may be sold for less or more than their face value depending on demand, which tends to vary as the event date approaches. When the supply of tickets for a given event available through authorized ticket sellers is depleted, the event is considered "sold out", generally increasing the market value for any tickets on offer through secondary sellers. Ticket resale is common in both sporting and musical events.

Event Cinemas Company

Greater Union Organisation Pty Ltd, trading as Event Cinemas, Greater Union, GU Film House, Moonlight Cinema and Birch Carroll & Coyle, is the largest movie exhibitor in Australia and New Zealand, with over 140 cinema complexes currently operating worldwide.

The 1999 Australian Football League season was the 103rd season of the elite Australian rules football competition and the 10th under the name 'Australian Football League', having switched from 'Victorian Football League' after 1989.

Adelaide Entertainment Centre An indoor arena located in the South Australian

The Adelaide Entertainment Centre (AEC) is an indoor arena located in the South Australian capital of Adelaide. It is used for sporting and entertainment events. It is the principal venue for concerts, events and attractions for audiences between 1,000 and 11,300.

Publishing and Broadcasting Limited Australian media and gaming company

Publishing and Broadcasting Limited (PBL) was one of Australia's largest corporations. With interests primarily in media and gambling, for the entirety of its existence it was largely controlled by the Packer family.

Australian Football League

The Australian Football League (AFL) is the pre-eminent and only fully professional men's competition of Australian rules football. Through the AFL Commission, the AFL also serves as the sport's governing body, and is responsible for controlling the laws of the game. Originally known as the Victorian Football League (VFL), it was founded in 1896 as a breakaway competition from the Victorian Football Association (VFA), with its inaugural season commencing the following year. The VFL, aiming to become a national competition, began expanding beyond Victoria to other Australian states in the 1980s, and changed its name to the AFL in 1990.

Nine Entertainment Co. Holdings Limited is an Australian publicly-listed media company with holdings in radio and television broadcasting, newspaper publications and digital media. The entity is largely a successor to the former Publishing and Broadcasting Limited (PBL), which was established by the Packer family.

Consolidated Media Holdings (CMH) was an Australia investment company focused on subscription television.

Greater Western Sydney Giants

The Greater Western Sydney Football Club, nicknamed the Giants, and commonly referred to as the GWS Giants or simply GWS, is a professional Australian rules football club which plays in the Australian Football League (AFL). The club is based at the WestConnex Centre in Sydney Olympic Park and represents the Greater Western Sydney region of New South Wales and Canberra in the Australian Capital Territory (ACT). The team's primary home ground is Sydney Showground Stadium, also located in the Olympic Park precinct, and it also plays four home games a year at Manuka Oval in Canberra as part of a deal with the ACT Government.

Aurecon is an engineering, management, design, planning, project management, consulting and advisory company based in Australia, Middle East, New Zealand, South East Asia and South Africa.

Sydney Showground Stadium Stadium in Sydney

Sydney Showground Stadium is a sports and events stadium located at the Sydney Showground in Sydney Olympic Park. It hosted the baseball events for the 2000 Summer Olympics. The Showground, including the stadium, is operated by the Royal Agricultural Society of NSW (RAS), under lease from the New South Wales Government.

13CABS

13cabs is an Australian taxi network with a fleet of over 10,000 vehicles. Named after their phone number, and a part of A2B Australia, 13cabs operates in Sydney, Melbourne, Adelaide, Brisbane and Newcastle.13cabs has expanded to the Northern Territory, regional Victoria and regional Queensland, providing a 24/7 booking service via three Australian-based contact centres.

Ricky Martin Live

Ricky Martin Live is the ninth concert tour by Puerto Rican singer Ricky Martin. It supported his compilation album, Greatest Hits: Souvenir Edition. The tour started in Newcastle on October 3, 2013 and continued across Australia for three weeks before coming to a close on October 20, 2013 in Melbourne. He continued throwing concerts in venues in the Americas in the later months, as well as participating in the Mawazine Festival in Rabat, Morocco.

2014 AFL finals series

The 2014 Australian Football League finals series is the 118th annual edition of the VFL/AFL final series, the Australian rules football tournament staged to determine the winner of the 2014 AFL Premiership Season. The series ran over four weekends in September 2014, and culminated with the 2014 AFL Grand Final at the Melbourne Cricket Ground on 27 September 2014.

2017 AFL finals series

The 2017 Australian Football League finals series was the 121st annual edition of the VFL/AFL final series, the Australian rules football tournament staged to determine the winner of the 2017 AFL Premiership Season. The series ran over four weekends in September 2017, culminating with the 2017 AFL Grand Final at the Melbourne Cricket Ground on 30 September 2017.

References

  1. 1 2 "About us". premier.ticketek.com.au. Retrieved 22 October 2013.
  2. "Softix". softix.com.
  3. "Eventopia". eventopia.co.
  4. "Ecorp says might achieve profitability in 2003". The Age . AAP. 7 February 2003. Retrieved 22 November 2011.
  5. "InsideView Directory". InsideView.
  6. "Ticketek Pty Ltd.: Private Company Information - Businessweek". investing.businessweek.com.
  7. "Home - BASS : Your ticket to experience™". bass.net.au.
  8. Aldred, Jessica: Ticketek Books Into Hong Kong, Internet News, 7 August 2000.
  9. "Ecorp's Ticketek arm to rework HK". The Age . 21 January 2003. Retrieved 22 November 2011.
  10. "About us". premier.ticketek.com.au. 30 November 2010.
  11. Packer wins Olympic ticketing contract, Australian Broadcasting Corporation, 28 April 1998
  12. "Ezyticket" . Retrieved 22 January 2013.
  13. "Digital Tickets". premier.ticketek.com.au.
  14. O'Neil, Andrea (22 July 2010). "Ticketek charges annoy film festival-goers". The Wellingtonian . Retrieved 22 November 2011.
  15. Ticketing - Exposing hidden costs, Choice Magazine, 30 March 2009
  16. https://www.theage.com.au/sport/afl/afl-puts-ticketing-responsibility-on-mcg-ticketek-20180829-p500fq.html