Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
SAP SE is a German multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor. SAP is the largest non-American software company by revenue, the world's third-largest publicly traded software company by revenue, and the largest German company by market capitalization. Apart from ERP software, the company also sells database software and technology, cloud-engineered systems, and other ERP software products, such as human capital management (HCM) software, customer relationship management (CRM) software, enterprise performance management (EPM) software, product lifecycle management (PLM) software, supplier relationship management (SRM) software, supply chain management (SCM) software, business technology platform (BTP) software and programming environment SAP AppGyver for business.
Software AG is a German multinational software corporation that develops enterprise software for business process management, integration, and big data analytics. The company is headquartered in Darmstadt, Germany, and has offices worldwide.
Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine, which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using a range of different computers and devices, including desktop computers, laptops, tablet computers and smartphones.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Social commerce is a subset of electronics commerce that involves social media and online media that supports social interaction, and user contributions to assist online buying and selling of products and services.
LiveChat Software is a customer service software company and developer of LiveChat – software as a service-based help desk software and online chat software for e-commerce sales, customer support, and lead generation.
Northwind is a privately held company that develops property management systems, as well as GDS/web based booking solutions for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.
Wix.com Ltd. is an Israeli software company, publicly listed in the US, that provides cloud-based web development services. It allows users to create HTML5 websites and mobile sites through the use of online drag and drop tools. Along with its headquarters and other offices in Israel, Wix also has offices in Brazil, Canada, Germany, India, Ireland, Japan, Lithuania, Poland, the Netherlands, the United States, Ukraine, and Singapore.
Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed to Salesforce Marketing Cloud in 2014 after the acquisition by Salesforce.
Eventbrite is an American event management and ticketing website. The service allows users to browse, create, and promote local events. The service charges a fee to event organizers in exchange for online ticketing services, unless the event is free.
Cvent Holding Corp. is a publicly held software-as-a-service (SaaS) company based in Tysons Corner, Virginia, that specializes in meetings, events, and hospitality management technology by offering; web-based software for in-person, virtual, and hybrid events, including online event registration, venue selection, event marketing and management, virtual and onsite, and attendee engagement. Cvent also offers software for hotels and venues to manage group and corporate travel business, and attract group business through its sourcing platforms. Buyout firm Blackstone Inc (BX.N) agreed to purchase U.S. cloud-based event-software provider Cvent Holding Corp (CVT.O) in a deal valued at $4.6 billion on 14th March 2023.
Act-On Software is a software-as-a-service product for marketing automation for small, midsize and enterprise businesses. Act-On is headquartered in Portland, Oregon and was founded in 2008, originally retailing its software exclusively through Cisco, which provided $2 million in funding.
Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
Picatic was an online ticketing company. Picatic's crowd-funding platform for event ticket sales allowed promoters to create event pages to generate funding before events are booked. Picatic is known for creating ticketing and registration solutions specifically within the events industry.
Unleashed Software is a New Zealand-based software-as-a-service company that provides cloud based inventory management.
Base CRM is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland. It provides a web-based all-in-one sales platform that features tools for email, phone dialing, pipeline management, forecasting, reporting and more. Base's platform is available on iOS and Android, and was the first full native CRM Android app available. On September 10, 2018 Base was acquired by Zendesk and later rebranded as Zendesk Sell.
TicketIQ is a no-fee event ticket search engine, aggregator and mobile app which provides ticket-buying options from many different secondary market and primary market ticket sellers, including Ticketmaster, Eventbrite, SeatGeek and Telecharge. The company works directly with teams, leagues, festivals and venues to sell tickets direct-to-fan using paid social and other programmatic media platforms.
Pipedrive is a cloud-based software as a service company. It is the developer of the web application and mobile app Pipedrive, a sales customer relationship management (CRM) tool. The company has more than 1,000 employees in its eight offices across Europe and two offices in the US. Its CRM is used by over 100,000 customers around the world. In 2020, Pipedrive became the fifth Estonian-founded unicorn.
Ticketbud is an event management, ticketing and registration SaaS platform for event organizers. The software allows event organizers to sell tickets to events and also to promote and market their events on Facebook, Twitter, and Instagram. Founded in 2009 in Austin, Texas, Ticketbud's revenue is derived from a fee placed upon tickets sold through its software at $0.99 + 2% of the ticket's value per ticket.
