Outsourcing is an agreement in which one company hires another company to be responsible for a planned or existing activity that is or could be done internally, and sometimes involves transferring employees and assets from one firm to another.
Bacolod, officially the City of Bacolod, is a 1st class highly urbanized city in the region of Western Visayas, Philippines. It is the capital of the province of Negros Occidental, where it is geographically situated but governed administratively independent.
Labcorp Drug Development is a contract research organization (CRO) headquartered in Burlington, North Carolina, providing nonclinical, preclinical, clinical and commercialization services to pharmaceutical and biotechnology industries. Formerly called Covance, the company is part of Labcorp, which employs more than 70,000 people worldwide. Labcorp Drug Development claims to provide the world's largest central laboratory network. Laboratory Corporation of America Holdings (Labcorp), was rated one of the best places to work for LGBTQ equality by the Human Rights Campaign in 2018-2021. Labcorp Drug Development has been subject to harassment from animal rights groups for its animal testing procedures.
Convergys Corporation was a corporation based in Cincinnati, Ohio, that sold customer management and information management products, primarily to large corporations. Customer management products included agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provided convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They had approximately 130,000 employees across 33 countries.
Teleperformance SE (TP) is an omnichannel company headquartered in France. The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 383,000 employees across 450 contact centers in 83 countries and serves over 170 markets. Teleperformance is introducing new security technology that allows employees to continue working from home. In doing so, there has been some debate about the use of video security applications.
Knowledge process outsourcing (KPO) describes the outsourcing of core information-related business activities which are competitively important or form an integral part of a company's value chain. KPO requires advanced analytical and technical skills as well as a high degree of specialist expertise.
One of the most dynamic and fastest growing sectors in the Philippines is the information technology–business process outsourcing (IT-BPO) industry. The industry is composed of eight sub-sectors, namely, knowledge process outsourcing and back offices, animation, call centers, software development, game development, engineering design, and medical transcription. The IT-BPO industry plays a major role in the country's growth and development.
In software engineering, offshore custom software development consists in offshoring the software development process in a country where production costs are lower, thus decreasing budget spending.
Sykes Enterprises, Incorporated, stylized as SYKES, is an American multinational business process outsourcing provider headquartered in Tampa, Florida. The company provides business process outsourcing (BPO) services, IT consulting, and IT-enabled services, such as technical support and customer service.
WNS (Holdings) Limited is a global business process management company with its headquartered in Mumbai, India. The company has its expansion with 60 delivery centers worldwide.
Advanced Contact Solutions, Inc. (ACS) is a business process outsourcing (BPO) company based in the Philippines.
Exigen Services recently merged and renamed to Emergn. Insurance Software production under Exigen Insurance Solutions has separated and was renamed to EIS
eTelecare Global Solutions, Inc (PSE:ETEL), was a provider of complex business process outsourcing (BPO) solutions.
Firstsource Solutions Limited is an Indian business process management company headquartered in Mumbai, India. It is owned by RP-Sanjiv Goenka Group. Firstsource provides business process management in the banking and financial services, customer services, telecom and media, and healthcare sectors. Its clients include financial services, telecommunications and healthcare companies. Firstsource hosts operations in India, US, UK, and the Philippines.
Minacs is a business and technology outsourcing company with headquarters in Oshawa, Canada; Farmington Hills, United States; and Bangalore, India.
Kenexa, an IBM Company, provides employment and retention services. This includes recruitment process outsourcing onboarding tools, employee assessment, abilities assessment for employment candidates ; and Kenexa Interview Builder, a structured interview archive with example questions.
Founded in 2012, Expert Global Solutions, Inc.,, based in Plano, Texas, was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services. NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services. EGS has over 100 locations, with more than 42,000 employees. EGS was formerly owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.
Focus Services LLC is a privately owned call center service provider, specializing in multi-product telesales and customer relationship management founded in 1995. It has locations in the United States, El Salvador, England, Nicaragua, India, China, Brazil and the Philippines.
Acquire Business Process Outsourcing is a global business process outsourcing firm that specializes in back office support, customer acquisition, customer service, technical support, lead generation and software development. They offer flexible engagement models offshore, onshore and Work from Home (WFH).
