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The United Nations (UN) Public Service Award is the most prestigious international recognition of excellence in public service.[ citation needed ] It rewards the creative achievements and contributions of public service institutions that lead to a more effective and responsive public administration in countries worldwide. Through an annual competition, the UN Public Service Awards promotes the role, professionalism and visibility of public service.
In 2003, the UN General Assembly, in its resolution A/RES/57/277, designated June 23 as the UN Public Service Day to "celebrate the value and virtue of public service to the community". The UN Economic and Social Council established that the United Nations Public Service Awards be bestowed on Public Service Day for contributions made to the cause of enhancing the role, prestige and visibility of public service.
The United Nations Millennium Declaration emphasized the role of democratic and participatory governance in assuring the rights of men and women to "live their lives and raise their children in dignity, free from hunger and from the fear of violence, oppression, or injustice". It also noted that good governance within each country is a prerequisite to "making development a reality for everyone and to freeing the entire human race from want".[ citation needed ]
Experience demonstrates that without good governance, nationally or internationally, and an efficient, competent, professional, responsive and highly dedicated public service, sustainable development and livelihood are jeopardized.[ citation needed ] The former UN Secretary-General, in his speech at the World Youth Forum in 1998, stressed the importance of public service by encouraging the world's youth to enter into this field. He said, "In this changing world of new challenges, we need, more than ever before, dedicated and talented individuals to enter public service. More than ever before, we need people like you sitting here today, to make the choice of service to humankind."[ citation needed ]
The overall purpose of the United Nations Public Service Awards is to recognize the institutional contribution made by public servants to enhance the role, professionalism, image and visibility of the public service (Economic and Social Council decision 2000/231). It can be translated into the following more specific objectives:
All Public organizations/agencies at national and sub-national levels, as well as public/private partnerships and organizations performing outsourced public service functions, are eligible for nomination. The United Nations Public Service Awards take into consideration a geographical distribution of five regions. In order to level the playing field for nominations received from countries with varying levels of development and income, the following five regions have been established:
Eligible nominators include: Government departments and agencies; universities, non-governmental organizations, professional associations, etc. Purely scientific innovations, e.g. in medical or environmental science, do not qualify for the United Nations Public Service Awards.
For the 2021 round of nominations, the United Nations Public Service Awards categories are as follows:
For a description of the categories and application criteria, see UN Public Service Awards
The application process consists of two steps.
UN Public Service Awards' winners are recognized during UN Public Service Day on 23 June of every year at a high-level event held in New York at UN Headquarters or in a host country as part of the United Nations Public Service Forum. UN Public Service Day intends to celebrate the value and virtue of public service to the community; highlight the contribution of public service in the development process; recognize the work of public servants, and encourage young people to pursue careers in the public sector. Since the first Awards Ceremony in 2003, the United Nations has received an increasing number of submissions from all around the world.[ citation needed ]
| Year | Category | Region | Country, Department / Project |
| 2003 [1] | 1 | Europe & North America | Greece Ministry of Interior, Public Administration and Decentralization for "Call centre to apply for administrative documents" |
| Asia & the Pacific | Singapore Infocom Development Authority of Singapore for "National Trust Council and TrustSg Programme" | ||
| Western Asia | Oman Muscat Municipality for "Cleanliness of Muscat" | ||
| Latin America | Bolivia Aduana Nacional de Bolivia "Un profundo proceso de reforma" | ||
| 2 | Europe & North America | Spain Ayuntamiento de Alcobendas "ITACA Proyecto" | |
| Africa | Egypt Ministry of State for "Administrative Development Improvement of administrative machinery" | ||
| Asia & The Pacific | Singapore Legal Policy Division, Ministry of Law "Polygon of Good Laws" | ||
| Latin America | Mexico Victoria, Tamaulipas "Family system in Tamaulipas" | ||
| 3 | Europe & North America | Italy Public Administration Department for Efficiency in the Administrations for "Coordination Centre for Innovations in Administrations" | |
| Africa | Zambia Patents and Companies Registration Office Commercialization | ||
| Asia & The Pacific | Republic of Korea Public Procurement Service for "Reform of procurement operations" | ||
| Western Asia | Lebanon Education Center for "Research and Development Research, training and continuous education" | ||
| Latin America | Chile Servicio de Impuestos Internos (SII) for "El sitio web del servicio" | ||
| 2004 [2] | 1 | Africa | Morocco, Secretariat d'Etat Charge de l'eau, Morocco |
| Europe & North America | Canada, Network of Canada Business Service Centres | ||
| Latin America | Brazil, General Board for Development of Public Services and Public | ||
| 2 | Europe & North America | Austria, District Administrative Authority Zell am See Summary of the Project | |
| Africa | Cameroon, Ministere de la Fonction Publique et de la Reforme | ||
| Asia & The Pacific | Australia, Australian Public Service Commission | ||
| Latin America | Brazil, City Hall of Belo Horizonte Summary of the Project | ||
| 3 | Africa | South Africa, South African Police Service | |
| Asia & The Pacific | Malaysia, National Productivity Corporation | ||
| Asia & The Pacific | Philippines, City of Naga | ||
| 2005 [3] | 1 | Asia & The Pacific | India, Bhagidari Cell, Office of the Chief Minister, Government of NCT of Delhi for "Citizen-Government Partnership: Bhagidari in New Delhi" |
| Europe & North America | Canada, Vancouver Agreement for "Innovative Partnerships between Government Agencies, and with Community Groups and Business" | ||
| 2 | Africa | Morocco, Etablissement Autonome de Contrôle et de Coordination des Exportations (EACCE) for "Decentralization and expansion of the quality monitoring process of fruits and vegetables for exportation". | |
| Europe & North America | Spain, Public Employment Service of Castile and León (Ecyl) for "Modernization Program 2004" | ||
| Latin America | Mexico, Secretaria de Agua, Obra Publica e Infrastructura para el Desarrollo for "El Programa Hidraulico Integral del Estado de Mexico" | ||
| 3 | Asia & The Pacific | Singapore, Ministry of Trade and Industry for Online Application System for Integrated Services (OASIS) | |
| Europe & North America | Canada, Industry Canada, Office of Consumer Affairs for "the Canadian Consumer Affairs Gateway (CCIG)" | ||
| Latin America | Mexico, Secretaría de la Función Pública - Unidad de Gobierno Electrónico y Política de Tecnologías de la Información (UGEPTI) for "La Estrategia de Gobierno Digital" | ||
| 2006 [4] | 1 | Africa | Rwanda, National Examinations Council for "Assessment and Evaluation for Reconciliation" |
| Asia & The Pacific | Singapore, Ministry of Manpower, Work Pass Division for "Integrated Work Permit Online Services" | ||
| Europe & North America | The Netherlands, District Water Board for "Rijnland Internet Election System" | ||
| 2 | Africa | Zambia, District Health Management Board for "Masaiti" | |
| Asia & The Pacific | India, Government of Karnataka, Revenue Department for "Online delivery of land records" | ||
| Europe & North America | Canada, the Provincial Court of Manitoba for "The Domestic Violence Front-End Project" | ||
| Latin America | Brazil, Secretaria de Desenvolvimento Urbano do Estado da Bahia, Brazil for "Implementation of the Self-Sustainable Sanitation Systems Programme," | ||
| 3 | Asia & The Pacific | Australia, Australian Government Department of Industry, Tourism and Resources for "Business Entry Point" | |
| Europe & North America | Belgium, Crossroads Bank for Social Security for "e-Government Program of the Belgian Social Security" | ||
| Western Asia | United Arab Emirates,Dubai Municipality for "e-Government Municipal Services" | ||
| 2007 [5] | 1 | Africa | Kenya, Performance Contracts Steering Committee Secretariat for "Performance Contracts" |
| Asia | Singapore, Ministry of Finance, Ministry of Manpower and Central Provident Fund Board, Singapore for "Progress Package" (1. place) India, Information Technology and Communications Department, Government of Andhra Pradesh for "e-Procurement Project" (1. place) | ||
| Europe | Austria, Federal Chancellery of Austria for "Electronic law making processes (eLaw)" | ||
| Latin America and the Caribbean | Chile, Dirección de Compras y Contratación Publica | ||
| Western Asia | Azerbaijan, The State Oil Fund of Azerbaijan for "Extractive Industries Transparency Initiative" | ||
| North America and the Pacific | Australia, Australian Public Service Commission for "State of the Service Report" | ||
| 2 | Africa | South Africa, e'Thekwini Municipality for "e'Thekwini Water & Sanitation Debt Relief Programme" (1. place) Morocco, Arrondissement Agdal, Fez, Morocco for "Fez eGovernment project" (1. place) | |
| Asia | Republic of Korea, Ministry of Justice for "Korea Immigration Smart Service (KISS)" | ||
| Western Asia | UAE, Dubai Government Excellence Department for "Dubai Government Excellence Program" (1. place) Lebanon, Lebanese Ministry of Finance for "Taxpayer Service" (1. place) | ||
| 3 | Europe | Switzerland, Statistical Office Canton Zurich, Ministry of Justice and Interior for "e-Government Project (e-voting)" | |
| North America and the Pacific | Canada, Tli Cho Community Services Agency | ||
| 2008 [6] | 1 | Africa | Rwanda, Common Development Fund for "Ubudehe" |
| Asia and the Pacific | Singapore, Housing and Development Board for "Home Ownership Policy" | ||
| Europe and North America | USA, State of California Superior of America Court for the County of Santa Clara, San Jose, California for "Juvenile Delinquency Domestic Violence and Family Violence Court" | ||
| Latin America | Brazil, Prefeitura Municipal de Santana de Parnaíba, Santana de Parnaíba, São Paulo for "Projeto Oficina-Escola de Artes e Ofícios de Santana de Parnaíba" | ||
| 2 | Africa | South Africa, Johannesburg for "Phelopepa Health Care Train" | |
| Asia and the Pacific | Australia, Department of Education for "Job Access" | ||
| Europe and North America | Sweden, City of Umeå for "Library 2007" | ||
| Western Asia | Saudi Arabia, Saudi Arabian Monetary Agency, Riyadh for "SADAD Payment System" | ||
| 3 | Africa | Tunisia, Direction générale des affaires estudiantines, Tunis for "Orientation universitaire en ligne" | |
| Asia and the Pacific | India, Government of Nagaland India for "Programme of Communitization of Public Institutions and Services" | ||
| Europe and North America | Spain, Generalitat de Catalunya, Barcelona for "Direcció General de Participació Ciudadana" | ||
| Western Asia | Jordan, the Higher Population Council, Amman for "Family Planning" | ||
| 2009 [7] | 1 | Asia and the Pacific | Republic of Korea, Office of Waterworks, Seoul Metropolitan Government for "On and Off-Line Real-Time Water Quality Opening Services" |
| Europe and North America | Sweden, City of Piteå, Piteå, Norrbotten Region | ||
| 2 | Africa | Zambia, Itezhi Tezhi District Health Office for "Integrated Mobile Community Voluntary Counseling and Training, and other Health Services" | |
| Asia and the Pacific | Thailand, Maharaj Nakorn Chiang Mai Hospital, Faculty of Medicine, Chiang Mai University for "Improving Public Medical Care Service through Collaborative Networks" | ||
| Europe and North America | Slovenia, Ministry of Public Administration for "One Stop Shop for Companies (e-VEM)" | ||
| Western Asia | Egypt, University Enrollment Project, Ministry of State for Administrative Development for "e-Tanseek" | ||
| 3 | Asia and the Pacific | India, Water and Sanitation Management Organization (WASMO) for "Institutionalization of community managed drinking water supply programme and user level water quality monitoring" | |
| 4 | Europe and North America | Poland, National School of Public Administration | |
| 2010 [8] | 1 | Asia and the Pacific | Republic of Korea, Women Policy Division, Seoul Metropolitan Government for "Women Friendly City Project" (1. place) India, Chief Minister's Office, Government of Gujarat for "817 - State-Wide Attention on Grievances by Application of Technology" (2. place) |
| Europe and North America | Germany, Paul-Ehrlich-Institut, Federal Agency for Vaccines and Biomedicines for "Tandem in science, Network for Integration Projects" (1. place) Albania, Public Procurement Agency (2. place) | ||
| Western Asia | Bahrain, e-Government Authority, Kingdom of Bahrain for "National e -Government Portal – Bahrain.bh" (1. place) Saudi Arabia, Public Investment Fund for "SaudiEDI eTrade System and Tabadul Company" (2. place) | ||
| 2 | Africa | Tunisia, Ministry of the Interior and Local Development for "'Madania' Civil Status System: bringing services closer to citizens" (1. place) Tanzania, Property and Business Formalization Program for "Management of sustainable delivery of secured property rights through empowerment and capacity building of local government" (2. place) | |
| Asia and the Pacific | Australia, Australian Electoral Commission for "Building Resources in Democracy, Governance and Elections (BRIDGE)" (1. place) Republic of Korea, Welfare Policy Bureau, Seoul Metropolitan Government for "Hope-Plus Account" (2. place) | ||
| Europe and North America | Canada, Revenu Québec for "Ensuring Fiscal Equity (Assurer L’équité Fiscale)" (1. place) Italy, Instituto Nazionale della Previdenza Sociale (INPS) for "INPS Mobile Counter for Disabled and Elderly People" (2. place) | ||
| Western Asia | Saudi Arabia, King Saud University for "Development of e-Education" (1. place) Oman, Ministry of Manpower for "Manpower IT Enabled Service Centre" (2. place) | ||
| 3 | Asia and the Pacific | Japan, Saga Prefectural Government for "Collaboration Testing" (1. place) Australia, Gold Coast Water, Gold Coast City Council for "Gold Coast Water" (2. place) | |
| Europe and North America | Italy, Regione Piemonte-Consiglio Regionale del Piemonte for "Youth in the Law Hall (Ragazzi in Aula)" | ||
| Latin America and the Caribbean | Brazil, Guardia da APA do Pratigi- Organización de la Sociedad Civil de Interés Público, Califica for "Support Programme for Integrated and Sustainable Development of the Protected Environment Zone, Pratigi (Programa de Apoyo al Desarrollo Integrado y Sostenible del APA del Pratigi)" | ||
| Western Asia | Lebanon, Lebanese Ministry of Interior and Municipalities for "A new Management Approach to Parliamentary Elections in Lebanon" | ||
| 4 | Asia and the Pacific | Australia, National Blood Authority for "Knowledge Network" (1. place) Japan, Saga Prefectural Government for "Innovation 'SAGA' Project" (2. place) | |
| Western Asia | Oman, Ministry of Health for "Hospital Information System" (1. place) Bahrain, eGovernment Authority, Kingdom of Bahrain for "National Enterprise Architecture Framework" (2. place) | ||
| 2011 [9] | 1 | Africa | South Africa, Electoral Commission of South Africa for "Result Slip Scanning Project" |
| Asia and the Pacific | Republic of Korea, Human Resources Development of Service of Korea for "Migrant & Business Friendly Recruitment System" (1. place) Republic of Korea, Seoul Metropolitan Government for "Open Tax Court for Citizens" (2. place) | ||
| Europe and North America | Slovakia, Town Hall of Martin for "Transparent Town" (1. place) Romania, Craiova Local Government for "Cities without Corruption, Cities with Future" (2. place) | ||
| Latin America and the Caribbean | Mexico, Secretaria de la Funcion Publica for "Administrative simplification to improve the efficiency of the government" | ||
| Western Asia | Oman, Ministry of Civil Service for "Central Recruiting System" (1. place) Egypt, General Authority for Government for "Government Procurement Portal" (2. place) | ||
| 2 | Africa | Tanzania, Property and Business Formalization Program for "Participatory Approaches in Planning and Implementation of Regularization of Informal Settlements" (1. place) Tunisia, Office de la Marine Marchande Et de Ports for "Integrated System to Improve Trade Processes" (2. place) | |
| Asia and the Pacific | India, Samajik Suvidha Sangam for "Mission Convergence" (1. place) Republic of Korea, Ministry of Public Administration and Security for "24‐Hour E‐Services for the Public" (2. place) | ||
| Europe and North America | Poland, Tax Office in Sierpc for "The Partnership and the Participation of Entrepreneurs, Artisans, Merchants in the Establishment" (1. place) The Netherlands, Ministry of the Interior and Kingdom Relations for "Informal Pro‐Active Approach Model" (2. place) | ||
| Latin America and the Caribbean | Colombia, Departamento de Antioquia for "Programa Alimentario MANA" (1. place) Peru, Programa Revalora Peru for "Programa Revalora Peru" (2. place) | ||
| Western Asia | Oman, Ministry of Education for "Electronic Education Portal" (1. place) Saudi Arabia, Ministry of Communications and Information Technology for "Accelerating E‐Government Adoption for Expanding Access to all Members of Saudi Society" (2. place) | ||
| 3 | Asia and the Pacific | Republic of Korea, Ministry of Public Administration and Security for "Information Network Village Project" (1. place) Thailand, Royal Irrigation Department for "Participatory Irrigation Management by Civil Society Committee and Water User Organizations" (2. place) | |
| Europe and North America | Canada, Ministry of Aboriginal Affairs for "Creation of Ministry and Strategic Course of Action for Reconciliation with Aboriginal People" (1. place) Portugal, Agency for the Public Services Reform for "Simplex Public Consultation and Simplex Idea" (2. place) | ||
| Latin America and the Caribbean | Mexico, Secretaria de la Funcion Publica for "Public Call to Identify the Most Useless Process" | ||
| 4 | Africa | South Africa, Gauteng Department of Agriculture and Rural Development for "Gauteng Integrated Decision Support" | |
| Asia and the Pacific | Thailand, Revenue Department of Thailand for "Service Excellence Tax Office" (1. place) Republic of Korea, Anti-Corruption and Civil Rights Commission for "E‐People System: Knowledge Management for People's Voice" (2. place) | ||
| Europe and North America | Portugal, Agency for the Public Services Reform for "Common Knowledge Network" | ||
| Latin America and the Caribbean | Brazil, Office of the Comptroller General for "Monitoring of Public Expenditure" (1. place) Dominica, Fisheries Division for "Establishment of Systems for Record‐Keeping of Fish Activities and Improving Coastal Resources Management" (2. place) | ||
| Western Asia | Oman, Information Technology Authority for "Transforming the Society through E‐Oman Strategy" (1. place) United Arab Emirates, Dubai Executive Council ‐ DGEP for "Dubai Knowledge Management Program" (2. place) | ||
| 5 | Asia and the Pacific | India, Swanchetan Society for Mental Health for "Increasing Access to Justice for Poor Women Who Are Victims of Sexual Atrocities" (1. place) Republic of Korea, Seoul Metropolitan Government for "Self‐Empowerment Program for Runaway Teenage Women" (2. place) Republic of Korea, Gyeonggi Women's Development Centre for "Online Career Coaching Services" (2. place) | |
| Western Asia | Egypt, Ministry of Health for "Women Health Outreach Program" (1. place) Oman, National Association for Cancer Awareness for "Mobile Mammography Unit" (2. place) | ||
| 2012 [10] | 1 | Africa | Mauritius, Independent Commission against Corruption (ICAC) for "Preventing and Combating Corruption in the Public Service" |
| Asia and the Pacific | Republic of Korea, Anti-corruption and Civil Rights Commission for "The Integrity Assessment" (1. place) Singapore, Building and Construction Authority for "Promoting accountability for procurement of public projects" (2. place) | ||
| Latin America and the Caribbean | Mexico, Ministry of Civil Service for "New Model of control and audit public works" (1. place) Mexico, Ministry of Civil Service for "National Public Procurement System (Sistema Nacional de Contrataciones Públicas)" (2. place) | ||
| Western Asia | Turkey, Ministry of Justice for "SMS Information System" (1. place) Georgia, State Procurement Agency of Georgia for "Georgian Electronic Government Procurement System" (2. place) | ||
| 2 | Africa | Senegal, GIE GAINDE 2000 for "Electronic Single Window procession of foreign trade and customs formalities" (1. place) Morocco, Group Plan for Retirement Allowance (Régime collectif d’allocation de retraite) for "0-paper" (2. place) Rwanda, Directorate General of Immigration and Emigration (DGIE) for "The use of ICT in improving service delivery in the DGIE" (2. place) | |
| Asia and the Pacific | India, District Health Society Uttar Pradesh for "Aarogyam" (1. place) Singapore, The Subordinate Courts of Singapore for "Helping to Empower Litigants-in-Person – The Subordinate Courts HELP Centre" (2. place) India, Public Service Delivery Management, Government of Madhya Pradesh for "MP Public Service Delivery Act 2010" (2. place) | ||
| Europe and North America | USA, City of New York 311 Customer Service Center for "NYC311" (1. place) Spain, General Directorate for Administrative Modernization, Procedures and Promotion of E-Government (Dirección General de Modernización Administrativa, Procedimientos e Impulso de la Administración Electrónica) for "Public Service Electronic Access for Citizens (Acceso electrónico completo de los cuidadanos a los servicios públicos)" (2. place) | ||
| Latin America and the Caribbean | Dominican Republic, Essential Drug Program/Logistic Support Central (PROMESE/CAL) for "Institutional Transformation" (1. place) Mexico, National Savings and Financial Services (Banco del Ahorro Nacional y Servicios Financieros S.N.C.) for "Financial Inclusion Project (Proyecto de Inclusión Financiera (PIF))" (2. place) Grenada, Immigration and Passport Department (2. place) | ||
| Western Asia | Lebanon, Cooperative of Government Employees for "Simplify procedures and improve services" (1. place) Georgia, Ministry of Justice for "Public Service Hall" (2. place) Egypt, Ministry of State for Administrative Development (MSAD) for "Democratic Reform Using ICT" (2. place) | ||
| 3 | Asia and the Pacific | Thailand, Royal Irrigation Department for "Integrated Drought Prevention and Mitigation: The Mae Yom Operation and Maintenance Office" (1. place) Republic of Korea, Ministry of Gender Equality and Family for "Youth Participation Committees" (2. place) Australia, Department of Premier and Cabinet for "South Australia's Strategic Plan Community Engagement" (2. place) | |
| Europe and North America | Spain, Department of Housing, Construction and Transport, the Basque Government (Departamento de Vivìenda, ObrasPúblicas y Transportes, del Gobierno Vasco) for "Housing – all opinions matter (En Vivìenda, todas las opiniones cuentan)" (1. place) Slovenia, Ministry of Justice and Public Administration for "IT-supported procedure for drafting legislation (ITDL)" (2. place) Canada, Metro Vancouver for "Metro Vancouver's Public Outreach and Engagement Program" (2. place) | ||
| Latin America and the Caribbean | Brazil, Department of Planning and Management of Pernambuco (Secretaria de Planejamento e Gestão do estado Pernambuco) for "Participatory Regional Seminars" | ||
| 4 | Asia and the Pacific | Malaysia, Implementation Coordination Unit, Prime Minister's Department for "eKasih" (1. place) Republic of Korea, National Science & Technology Commission (NSTC) for "National Science and Technology Information Service (NTIS)" (2. place) Thailand, Rajavithi Hospital for "Preventing Diabetic Blindness" (2. place) | |
| Europe and North America | Spain, Barcelona Provincial Council (Diputación de Barcelona) for "Territorial Information System for the Network of Open Spaces (Sistema de Información Terrítorìal de la Red de Espacìos Libres)" (1. place) Switzerland, Coordinating Agency for Federal Geographical Information for "geo.admin.ch" (2. place) | ||
| Western Asia | Bahrain, eGovernment Authority - Ministry of Cabinet Affairs for "Integrated Workflow Management System (IWMS)" (1. place) Turkey, Integrated Workflow Management System (IWMS) for "UYAP (National Judiciary Informatics System)" (2. place) | ||
| 5 | Africa | South Africa, Small Projects Foundation for "Protecting the Futures" (1. place) Ruanda, Rwanda National Police for "Isange One Stop Center" (2. place) Kenya, Ministry of Water and Irrigation for "Gender integration in the water sector" (2. place) | |
| Europe and North America | Bosnia and Herzegovina, Ministry of Security for "Public participation in peace processes" (1. place) Spain, Bilbao City Council for "Zero Tolerance for Violence against Women" (2. place) | ||
| Latin America and the Caribbean | Brazil, Pernambuco State Secretariat for Women (Secretaria da Mulher do Estado de Pernambuco) for "Chapeu de Palha" (1. place) Mexico, Secretary of Social Development (Secretaria de Desarrollo Social) for "Daycare Program to Support Mothers" (2. place) | ||
| Western Asia | United Arab Emirates, Dubai Police General Headquarters for "Inclusion of Women in the Police Force" (1. place) Oman, Ministry of Health for "Reduce Childhood Mortality Rate: Infants and Children under 5 years of Age" (2. place) | ||
| 2013 [11] | 1 | Africa | Morocco, Régime collectif d'allocation de retraite (Groupe Caisse de Dépôt et de Gestion) for "Integrity Reinforcement" |
| Asia and the Pacific | India, Chief Minister's Office – Kerala State for "Mass Contact Programme (MCP)" (1. place) Republic of Korea, Seoul Metropolitan Infrastructure Headquarters for "Anti-Corruption Clean Construction System" (2. place) | ||
| Europe and North America | Italy, National Institute of Social Security, Apulia, Bari for "INPS: Our fight and synergy against corruption" (1. place) Slovenia, Commission for the Prevention of Corruption for "Supervizor" (2. place) | ||
| Western Asia | Oman, State Audit Institution for "Complaints Window" (1. place) Georgia, Civil Service Bureau for "Online Asset Declaration System (OADS)" (2. place) | ||
| 2 | Africa | South Africa, E'Thekwini Metropolitan Municipality Water and Sanitation Services for "Communal Ablution Blocks for Informal Settlements" (1. place) Nigeria, Federal Capital Territory Administration, Abuja, Nigeria for "Federal Capital Territory Administration Mobile Integrated Primary Health Care Service Delivery 'MAILAFIYA'" (2. place) | |
| Asia and the Pacific | Thailand, Rajanagarindra Institute of Child Development - Ministry of Public Health for "Child First – Work Together (CF-WT)" (1. place) India, District Administration, Dhanbad for "SWAVALAMBAN" (2. place) | ||
| Europe and North America | Spain, AENA (Aena Aeropuertos Españoles y Navegación Aérea) for "Servicio de atención a Personas con Movilidad Reducida - PMR- en los aeropuertos de la red" (1. place) Spain, Fundación BiscayTIK for "Modernización de la administración local a través del uso de las Nuevas Tecnologías" (2. place) USA, Philadelphia Department of Human Services for "Improving Outcomes for Children" (2. place) | ||
| Latin America and the Caribbean | Peru, Registro Nacional de Identificación y Estado Civil (RENIEC) for "Documento Nacional de Identidad (DNI) De Menores Y Su impacto En El Ejercicio De Los Derechos Humanos" (1. place) Brazil, Government of the State of Pernambuco for "Pacto Pela Vida-PPV" (2. place) Mexico, Procuraduría for "Fomento a la Inversión en la Propiedad Rural/FIPP" (2. place) | ||
| Western Asia | Oman, Ministry of Regional Municipalities and Water Resources for "INJAZ Hall" (1. place) United Arab Emirates, Dubai Police General Headquarters for "Customer Service Management" (2. place) | ||
| 3 | Asia and the Pacific | Republic of Korea, Seoul Metropolitan Government for "Seoul Welfare Standards enabled by and for the Citizens of Seoul" (1. place) Republic of Korea, Seoul Metropolitan Government for "Eco-mileage, a program to engage citizens in GHG reduction" (2. place) | |
| Europe and North America | Moldova, State Chancellery of the Republic of Moldova for "Increased transparency in the decision-making process" | ||
| Latin America and the Caribbean | Brazil, Governo do Estado do Rio Grande do Sul for "Sistema Estadual de Participação Popular e Cidadã/SISPARCI" | ||
| Western Asia | Egypt, Information Center for "Egypt's ICT Indicators Portal" | ||
| 4 | Africa | Nigeria, Galaxy Backbone for "1-GOV.net" (1. place) Botswana, Ministry of Local Government and Rural Development for "Food Coupon System" (2. place) Morocco, Agence Urbaine D'essaouira for "QR Codes" (2. place) | |
| Asia and the Pacific | Republic of Korea, Ministry of Strategy and Finance for "DBAS: Korea's Integrated Financial Management Information System" (1. place) Republic of Korea, Ministry of Security and Public Administration for "Government Wide Enterprise Architecture in Korea (GEA)" (2. place) Singapore, National Environment Agency for "Co-creation of creative solutions through eGov initiatives" (2. place) | ||
| Europe and North America | Slovenia, Ministry of the Interior and Public Administration for "Reusable IT building blocks for electronic data exchange - implementation for e-Social Security" (1. place) Spain, Instituto Geográfico Nacional for "Plan Nacional de Obsevación del Territorio (PNOT)" (2. place) | ||
| Latin America and the Caribbean | Trinidad and Tobago, Ministry of Trade, Industry and Investment for "TTBIZLink" | ||
| Western Asia | United Arab Emirates, Abu Dhabi Government Systems & Information Centre for "Abu Dhabi Government Contact Centre" (1. place) Bahrain, eGovernment Authority for "Integrated Service Delivery Platform (ISDP)" (2. place) United Arab Emirates, Dubai eGovernment for "Dubai eGovernment Electronic Shared Services (ESS)" (2. place) | ||
| 5 | Africa | Morocco, La DFCAT du Ministère de l’Intérieur for "L'Intégration de l'Approche Genre dans le Plan Stratégique de Formation, de Renforcement des Capacités, de Développement des Compétences et de Mise en Réseau au profit des Collectivités Territoriales du Maroc" (1. place) Ethiopia, Ethiopian Civil Service University for "Creating Access to Education for Disadvantaged Female Civil Servants (AEDFCS, ASSNFS, and IPFA)" (2. place) Kenya, Nikumbuke-Health by Motorbike for "Gender and Health" (2. place) | |
| Asia and the Pacific | Pakistan, Gender Unit Department of Labour Punjab for "GRLI" (1. place) India, Dept. of Cottage and Rural Industries for "GRAAMIN HAAT" (2. place) Republic of Korea, Seoul Metropolitan Government for "Initiative for Women of Single-Person Household" (2. place) | ||
| Europe and North America | Germany, Bundesministerium für Familie, Senioren, Frauen und Jugend for "Aktionsprogramm Perspektive Wiedereinstieg (PWE)" (1. place) Italy, Ministry of Economy and Finance for "Mini*Midi*Mef (MMM)" (2. place) | ||
| Latin America and the Caribbean | Ecuador, Ministerio de Finanzas Ecuador for "Catalogo Orientador de Gastos Politicas de Equidad de Genero" | ||
| Western Asia | Egypt, Ministry of Health for "Multidisciplinary Breast Cancer Clinic – Women's Health Outreach Program" (1. place) Jordan, Center for Integrated Services against Domestic Violence for "Integrated Services Center against Domestic Violence/Family Reconciliation" (2. place) | ||
| 2014 [12] | 1 | Africa | South Africa, Rég Gauteng Department of Education for "Secondary School Improvement Programme (SSIP)" (1. place) Cameroon, Municipality of Bangangte for "Sustainable Work in the Water Sector and Sanitation" (2. place) |
| Asia and the Pacific | Singapore, Alexandra Health System for "Ageing-In-Place Programme" | ||
| Europe and North America | Austria, Federal Chancellery of the Republic of Austria for "Open Government Data - Data.gv.at" (1. place) Spain, Ministry of Finance and Public Administration for "Data Intermediation Platform" (2. place) | ||
| Western Asia | Turkey, Ankara Metropolitan Municipality for "Center of Children Working in Ankara Streets" (1. place) Bahrain, Ministry of Health for "National Health Information System (I-Seha)" (2. place) | ||
| 2 | Asia and the Pacific | Thailand, Department of Disease Control, Ministry of Public Health for "Integrating Network and Community Participation for Effective Malaria Management in Tha Song Yang Di" (1. place) Republic of Korea, Changwon City for "Building the Best Neighborhood Project" (2. place) | |
| Latin America and the Caribbean | Brazil, Ministry of Planning, Budgeting and Management & Secretariat-General of the Presidency for "Inter-council Forum" | ||
| 3 | Asia and the Pacific | Republic of Korea, Korea Health and Welfare Information Service (KHWIS) for "Social Security Information System (SSIS)" (1. place) India, Department of Electronics and Information Technology for "Mobile Seva" (2. place) | |
| Latin America and the Caribbean | Uruguay, National Civil Service Bureau for "Uruguay Competes" (1. place) Brazil, Rio Grande do Sul State Government for "Transparency and Citizens' Access to Information" (2. place) | ||
| Western Asia | Bahrain, eGovernment Authority for "The National Contact Center" | ||
| 4 | Africa | Morocco, Ministry of Economy and Finance for "Gender Responsive Budgeting in Morocco" | |
| Asia and the Pacific | Thailand, Khon Kaen Hospital for "One Stop Crisis Centre" | ||
| Latin America and the Caribbean | Brazil, State Health Secretariat of Pernambuco for "Mae Coruja Program" | ||
| Western Asia | Oman, Ministry of Health for "Omani Nurse-Midwife" | ||
| 2015 [13] | 1 | Africa | Kenya, Ministry of Devolution and Planning for "Huduma Kenya Programme (HKP)" (1. place) Ethiopia, Ministry of Urban Development, Housing and Construction for "Integrated Housing and Development Programme (IHDP)" (2. place) |
| Asia and the Pacific | India, District Magistrate, Nadia, West Bengal - Sabar Shouchagar for "Sabar Shouchagar" (1. place) Republic of Korea, Songpa-gu for "Songpa Solar Nanum Power Plant" (1. place) Indonesia, Aceh Singkil Regency for "Fostering Partnership between Traditional Birth Attendants and Midwives to Reduce Maternal and Infancy's Mortality" (2. place) Philippines, City of mandaluyong – Project TEACH for "Project Therapy, Education, Assimilation of Children with Handicap (TEACH)" (2. place) | ||
| Latin America and the Caribbean | Mexico, Instituto Nacional del Derecho de Autor for "Express Autor" (1. place) Brazil, Secretary of Finance – State of Bahia/PPP Unit for "Suburbio Hospital PPP" (2. place) | ||
| Western Asia | Azerbaijan, ASAN Service run by the State Agency for Public Service and Social Innovations under the President for "ASAN Service" (1. place) Turkey, Prime Ministry, Disaster and Emergency Management Authority (AFAD) for "The Sheltering Centre Management System (AFKEN)" (2. place) | ||
| 2 | Europe and North America | Spain, Basque Government President's Office, Irekia - Open Government for "Irekia" | |
| 3 | Asia and the Pacific | Singapore, Ministry of Manpower and Central Provident Fund Board for "WorkRight Initiative" (1. place) Thailand, Holistic School in Hospital, Queen Sirikit National Institute of Child Health, Department of Medical Service, Ministry of Public Health for" Holistic School in Hospital Initiative (HSH)" (1. place) Indonesia, Sragen Regency for "Integrated Service Unit on Poverty Relief" (2. place) | |
| Europe and North America | Estonia, Centre of Registers and Information Systems for "e-Business Register" (1. place) Latvia, Rural Support Service for "Electronic Application System" (2. place) | ||
| Latin America and the Caribbean | Ecuador, Secretaría Nacional de Planificación y Desarrollo – Senplades for "Sistema Nacional de Información (SNI)" | ||
| Western Asia | United Arab Emirates, Emirates Identity Authority for "National Validation Gateway" | ||
| 4 | Asia and the Pacific | Republic of Korea, Seoul Metropolitan Government for" Fighting Violence against Women: Making Seoul a Safer City for Women" (1. place) Thailand, Khon Kaen Hospital for "Fast-track Service for High-risk Pregnancies" (2. place) | |
| Europe and North America | Spain, Emakunde - Instituto Vasco de la Mujer for "Implantación de la Ley Vasca para la Igualdad de Mujeres y Hombres" (1. place) France, Ministère de la Décentralisation et de la Fonction Publique for "Dispositif de Nominations Équilibrées dans L’encadrement Supérieur de la Fonction Publique" (2. place) | ||
| 2016 | UNPS Forum | ||
| 2017 [14] | 1 | Asia and the Pacific | India, Government of West Bengal for "Kanyashree Prakalpa (KP)" |
| Latin America and the Caribbean | Argentina, Municipalidad de la ciudad Santa Fe for "Jardines Municipales de la ciudad de Santa Fe" | ||
| Western Europe and Others | United Kingdom, Avon and Somerset Constabulary for "Senior Citizen Liaison Team (SCLT)" | ||
| 2 | Latin America and the Caribbean | Colombia, Contraloría General de Medellín for "School Comptrollership" | |
| Asia and the Pacific | Australia, Department of the Premier and Cabinet, Government of South Australia for "Fund My Community" | ||
| 3 | Asia and the Pacific | Mongolia, National Center for Maternal and Child Health for "Telemedicine Support for Maternal and Newborn Health" | |
| Eastern Europe | Armenia, National Center for Aids Prevention of the Ministry of Health for "Elimination of Mother-to-Child Transmission of HIV in Armenia (EMTCT)" | ||
| Latin America and the Caribbean | Ecuador, Ministerio de Salud Publica del Ecuador for "Trabajo en Redes Integradas de Salud" | ||
| 2018 [15] | 1 | Asia and the Pacific | Indonesia for "Reducing Malaria Cases Trough Early Diagnosis and Treatment (EDAT)" |
| Western Europe and Others | Austria for "Talents for Austria" | ||
| 2 | Asia and the Pacific | Republic of Korea for "Tax Administration Division" | |
| Latin America and the Caribbean | Colombia for "Cambia Tu Mente...Construye Paz (Change your mind … Build Peace)" | ||
| Western Europe and Others | Spain for "Citizen Participation Project" | ||
| 3 | Africa | Kenya for "Promoting Gender responsive public service to achieve the SDGs" | |
| Asia and the Pacific | Thailand for "Integrated approach of comprehensive cervical cancer control" | ||
| Western Europe and Others | Switzerland for "Switzerland Advancing Gender Equal Pay SAGE" | ||
It is managed by the Division for Public Institutions and Digital Government of the United Nations Department of Economic and Social Affairs.
The United Nations Development Programme (UNDP) is a United Nations agency tasked with helping countries eliminate poverty and achieve sustainable economic growth and human development. The UNDP emphasizes developing local capacity towards long-term self-sufficiency and prosperity.
E-government is the use of technological communications devices, such as computers and the Internet, to provide public services to citizens and other persons in a country or region. E-government offers new opportunities for more direct and convenient citizen access to government and for government provision of services directly to citizens.
Governance is the process of making and enforcing decisions within an organization or society. It is the process of interactions through the laws, social norms, power or language as structured in communication of an organized society over a social system. It is done by the government of a state, by a market, or by a network. It is the process of choosing the right course among the actors involved in a collective problem that leads to the creation, reinforcement, or reproduction of acceptable conduct and social order". In lay terms, it could be described as the political processes that exist in and between formal institutions.
The World Summit Awards (WSA) is an awards system that selects and promotes innovative digital solutions with local impact to improve society. WSA is an international platform focused on broadcasting cutting-edge examples of how Information and Communications Technologies (ICTs) can have a positive impact on society, at the local level. The World Summit Award was initiated in 2003, within the framework of the United Nations World Summit on the Information Society (WSIS). After the UN General Assembly adopted Resolution 56/183.
Jocelyne Bourgon, is a former Canadian public servant. She was the first woman appointed as the Clerk of the Privy Council, serving from 1994 until 1999.
The United Nations Volunteers (UNV) programme is a United Nations organization that contributes to peace and development through volunteerism worldwide.
The African Peer Review Mechanism (APRM) is a mutually agreed instrument voluntarily acceded to by the member states of the African Union (AU) as a self-monitoring mechanism. It was founded in 2003.
Capacity building is the improvement in an individual's or organization's facility "to produce, perform or deploy". The terms capacity building and capacity development have often been used interchangeably, although a publication by OECD-DAC stated in 2006 that capacity development was the preferable term. Since the 1950s, international organizations, governments, non-governmental organizations (NGOs) and communities use the concept of capacity building as part of "social and economic development" in national and subnational plans. The United Nations Development Programme defines itself by "capacity development" in the sense of "'how UNDP works" to fulfill its mission. The UN system applies it in almost every sector, including several of the Sustainable Development Goals to be achieved by 2030. For example, the Sustainable Development Goal 17 advocates for enhanced international support for capacity building in developing countries to support national plans to implement the 2030 Agenda.
The International Trade Centre (ITC) is a multilateral agency which has a joint mandate with the World Trade Organization (WTO) and the United Nations (UN) through the United Nations Conference on Trade and Development (UNCTAD).
The International Volunteer Day for Economic and Social Development, more commonly referred to as International Volunteer Day (IVD), is an international observance mandated by the UN General Assembly in 1985. It offers an opportunity for volunteer-involving organizations and individual volunteers to promote volunteerism, encourage governments to support volunteer efforts, and recognize volunteer contributions to the achievement of the Sustainable Development Goals (SDGs) at local, national, and international levels. International Volunteer Day is marked and supported by the United Nations Volunteers (UNV) programme. UNV coordinates a campaign to promote IVD every year.
The United Nations Department of Economic and Social Affairs is part of the United Nations Secretariat and is responsible for the follow-up to major United Nations Summits and Conferences, as well as services to the United Nations Economic and Social Council and the Second and Third Committees of the United Nations General Assembly. UN DESA assists countries around the world in agenda-setting and decision-making with the goal of meeting their economic, social and environmental challenges. It supports international cooperation to promote sustainable development for all, having as a foundation the 2030 Agenda for Sustainable Development and the 17 Sustainable Development Goals (SDGs) as adopted by the UN General Assembly on 25 September 2015. In providing a broad range of analytical products, policy advice, and technical assistance, UN DESA effectively translates global commitments in the economic, social and environmental spheres into national policies and actions and continues to play a key role in monitoring progress towards internationally agreed-upon development goals. It is also a member of the United Nations Development Group.
Multistakeholder governance is a practice of governance that employs bringing multiple stakeholders together to participate in dialogue, decision making, and implementation of responses to jointly perceived problems. The principle behind such a structure is that if enough input is provided by multiple types of actors involved in a question, the eventual consensual decision gains more legitimacy, and can be more effectively implemented than a traditional state-based response. While the evolution of multistakeholder governance is occurring principally at the international level, public-private partnerships (PPPs) are domestic analogues.
The Post-2015 Development Agenda was a process from 2012 to 2015 led by the United Nations to define the future global development framework that would succeed the Millennium Development Goals. The new framework, starting from 2016 is called Sustainable Development Goals.
The Sustainable Development Goals or Global Goals are a collection of seventeen interlinked objectives designed to serve as a "shared blueprint for peace and prosperity for people and the planet, now and into the future". The SDGs are: no poverty; zero hunger; good health and well-being; quality education; gender equality; clean water and sanitation; affordable and clean energy; decent work and economic growth; industry, innovation and infrastructure; reduced inequalities; sustainable cities and communities; responsible consumption and production; climate action; life below water; life on land; peace, justice, and strong institutions; and partnerships for the goals. The SDGs emphasize the interconnected environmental, social and economic aspects of sustainable development by putting sustainability at their center.
Sustainable Development Goal 16 is one of the 17 Sustainable Development Goals established by the United Nations in 2015, the official wording is: "Promote peaceful and inclusive societies for sustainable development, provide access to justice for all and build effective, accountable and inclusive institutions at all levels". The Goal has 12 targets and 23 indicators.
The Observatory on Digital Communication (OCCAM) was established in 1996 by UNESCO in Milan, with the Agreements signed by the Director General, Federico Mayor and Marco Formentini in June 1996. The acronym stands for Observatory for Cultural Communication and Audiovisual in the Mediterranean.
Sustainable Development Goal 17 is about "partnerships for the goals." One of the 17 Sustainable Development Goals established by the United Nations in 2015, the official wording is: "Strengthen the means of implementation and revitalize the global partnership for sustainable development". SDG 17 refers to the need for the nonhegemonic and fair cross sector and cross country collaborations in pursuit of all the goals by the year 2030. It is a call for countries to align policies.
The United Nations Committee of Experts on Public Administration (CEPA) is an expert body that meets under the auspices of the United Nations Economic and Social Council in order to discuss and find ways to support the work of the Council by providing expert advice on matters concerning governance and public administration structures.
Sustainable Development Goals and Nigeria is about how Nigeria is implementing the Sustainable Development Goals within the thirty-six states and its Federal Capital Territory (FCT). The Sustainable Development Goals (SDGs) consist of seventeen global goals designed as a "blueprint to achieve a better and more sustainable future for all". Each of the 17 goals is expected to be achieved by 2030 in every country around the world.
Sustainable Development Goals and Lebanon explains major contributions launched in Lebanon towards the advancement of the Sustainable Development Goals SDGs and the 2030 agenda.
