The software provides businesses with tools for sales automation, customer support, marketing automation, project management, inventory/products and billing.[5][6][7]
History
Vtiger was launched by AdventNet, the parent company of Zoho.[8][9]
In 2010, the company introduced a cloud-based version of Vtiger CRM.[12][13]
Vtiger released version 6 of its open source in 2014.[14]
According to Vtiger, version 7 of its open-source CRM was released in 2017.Version 9 of its cloud CRM offering was released in 2020.[15][16]
Reception
As of April 2025, the open-source version of Vtiger CRM hosted on SourceForge has been downloaded over 5.4 million times, according to its project page.[17] It also appeared as the most downloaded open-source CRM project in the CRM category on the platform.[18]
According to Vtiger, the company was recognized as a Niche Player in the Gartner Magic Quadrant for Sales Force Automation for six consecutive years, from 2019 to 2024.[19] This is supported by independent coverage and official Gartner reports confirming the company’s inclusion during that period.[20][21][22][23][24][25]
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