Marketing plan

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A marketing plan is a plan created to accomplish specific marketing objectives, outlining a company's advertising and marketing efforts for a given period, describing the current marketing position of a business, and discussing the target market and marketing mix to be used to achieve marketing goals.

Contents

It is often created together by marketing managers, product marketing managers, product managers, and sales teams. [1] A marketing plan comprises part of an overall business plan. [2]

A comprehensive marketing plan may contains historical data, future predictions, methods or strategies to achieve marketing objectives, and analyses of the strengths and weaknesses of a company, its organization and its products. [3]

Objectives

Acquiring marketing share, increasing customer awareness, and building a favorable business image are some of the objectives that can be related to marketing planning. The marketing plan also helps layout the necessary budget and resources needed to achieve the goals stated in the marketing plan. It is able to show what the company is intended to accomplish within the budget and also makes it possible for company executives to assess potential return on the investment of marketing dollars. [4]

The marketing plan offers an opportunity for a productive discussion between employees and leaders of an organisation. The marketing plan also allows the marketing team to examine their past decisions and understand their results in order to better prepare for the future. It also lets the marketing team to observe and study the environment that they are operating in. [5]

Components

Marketing plans start with the identification of customer needs through a market research and how the business can satisfy these needs while generating an acceptable return. This includes processes such as market mix, research, situation analysis, segmentation, strategies, budgets, financial forecasts, competitive strategies, objective setting, and results monitoring. [3] [6] The marketing plan also shows the actions that will be taken, and the resources to be applied, in order to achieve planned goals. [3] [6] Marketing planning can also be used to prepare a detailed case for introducing a new product or revamping current marketing strategies for existing products. [3]

A complete marketing plan may include: [7]

  1. Executive summary
  2. Market research
    1. Market environment (e.g. economic, legal, governmental, technological, ecological, sociocultural, supply chain)
    2. Market analysis (e.g. market size, segmentation, industry structure, competitive analysis)
    3. Consumer analysis (e.g. participants, demographics, psychographics)
    4. Internal analysis (e.g. company finances, people, time, skills; objectives, mission statement, vision statement; organizational culture)
    5. Situation analysis (e.g. external threats and opportunities, internal strengths and weaknesses, critical success factors, sustainable competitive advantage)
  3. Objective setting
  4. Marketing Strategy
    1. Product management (e.g. unique selling proposition, product mix, perceptual mapping, product life cycle management and new product development, branding; product portfolio analysis: BCG analysis,contribution margin analysis, GE multifactorial analysis, quality function deployment)
    2. Segmented marketing actions and market share objectives
    3. Pricing (e.g. objectives, strategy, discounts and allowances, price elasticity, price zoning, break-even analysis)
    4. Promotion (e.g. promotional mix, advertising, sales promotion, publicity, public relations, word-of-mouth marketing, viral marketing)
    5. Distribution
  5. Implementation (e.g. personnel, financial, management information systems, results monitoring, contingencies, project management)
  6. Financial Summary (e.g. pro-forma monthly income statement)
  7. Scenarios
  8. Controls (e.g. performance indicators, feedback mechanisms)

Research

Marketing research can be either internal or external. Internal research refers to creating better experiences and products for existing customers, while external research involves looking to gain new customers. [8]

Objective setting

James Quinn defined objectives as "stat[ing] what is to be achieved and when results are to be accomplished", but not "how the results are to be achieved". [9] Marketing objectives typically relate to what products will be where in what markets, based on customer behavior in those markets. Other objectives in a marketing plan include those for pricing, distribution, and advertising. Quinn describes marketing plans as generally concerned with "8 Ps": Price, Product, Promotion, Place, People, Physical environment, Process, and Packaging.

It is important to put both quantities and timescales into the marketing objectives.

Implementation

Marketing plans typically use budgets, schedules and marketing metrics for monitoring and evaluating results. With budget, they can compare planned expenditures with actual expenditures for given period. Schedules allow management to see when tasks were supposed to be completed and when they actually were. Marketing metrics tracks actual outcomes of marketing programs to see whether the company is moving forward towards its objectives. [10] Apart from metrics, a specific action plan allows a marketing plan to better measure results and that criteria are met.

Elements of marketing performance that may be tracked include sales analysis, market share analysis, expense analysis, [11] and financial analysis (including figures such as profit, return on investment and contribution).

See also

Related Research Articles

<span class="mw-page-title-main">Marketing</span> Study and process of exploring, creating, and delivering value to customers

Marketing is the act of satisfying and retaining customers. It is one of the primary components of business management and commerce.

Marketing research is the systematic gathering, recording, and analysis of qualitative and quantitative data about issues relating to marketing products and services. The goal is to identify and assess how changing elements of the marketing mix impacts customer behavior.

Positioning refers to the place that a brand occupies in the minds of the customers and how it is distinguished from the products of the competitors. It is different from the concept of brand awareness. In order to position products or brands, companies may emphasize the distinguishing features of their brand or they may try to create a suitable image through the marketing mix. Once a brand has achieved a strong position, it can become difficult to reposition it. To effectively position a brand and create a lasting brand memory, brands need to be able to connect to consumers in an authentic way, creating a brand persona usually helps build this sort of connection.

<span class="mw-page-title-main">Pricing</span> Process of determining what a company will receive in exchange for its products

Pricing is the process whereby a business sets the price at which it will sell its products and services, and may be part of the business's marketing plan. In setting prices, the business will take into account the price at which it could acquire the goods, the manufacturing cost, the marketplace, competition, market condition, brand, and quality of product.

The marketing mix is the set of controllable elements or variables that a company uses to influence and meet the needs of its target customers in the most effective and efficient way possible. These variables are often grouped into four key components, often referred to as the "Four Ps of Marketing."

Marketing management is the strategic organizational discipline which focuses on the practical application of marketing orientation, techniques and methods inside enterprises and organizations and on the management of a firm's marketing resources and activities.

Competitive analysis in marketing and strategic management is an assessment of the strengths and weaknesses of current and potential competitors. This analysis provides both an offensive and defensive strategic context to identify opportunities and threats. Profiling combines all of the relevant sources of competitor analysis into one framework in the support of efficient and effective strategy formulation, implementation, monitoring and adjustment.

Porter's generic strategies describe how a company pursues competitive advantage across its chosen market scope. There are three/four generic strategies, either lower cost, differentiated, or focus. A company chooses to pursue one of two types of competitive advantage, either via lower costs than its competition or by differentiating itself along dimensions valued by customers to command a higher price. A company also chooses one of two types of scope, either focus or industry-wide, offering its product across many market segments. The generic strategy reflects the choices made regarding both the type of competitive advantage and the scope. The concept was described by Michael Porter in 1980.

Marketing strategy is an organization's promotional efforts to allocate its resources across a wide range of platforms and channels to increase its sales and achieve sustainable competitive advantage within its corresponding market.

Marketing communications refers to the use of different marketing channels and tools in combination. Marketing communication channels focus on how businesses communicate a message to its desired market, or the market in general. It is also in charge of the internal communications of the organization. Marketing communication tools include advertising, personal selling, direct marketing, sponsorship, communication, public relations, social media, customer journey and promotion.

In strategic management, situation analysis refers to a collection of methods that managers use to analyze an organization's internal and external environment to understand the organization's capabilities, customers, and business environment. The situation analysis can include several methods of analysis such as the 5C analysis, SWOT analysis and Porter's five forces analysis.

<span class="mw-page-title-main">Advertising management</span> Part of the advertising industry

Advertising management is how a company carefully plans and controls its advertising to reach its ideal customers and convince them to buy.

The term demand chain has been used in a business and management context as contrasting terminology alongside, or in place of, "supply chain". Madhani suggests that the demand chain "comprises all the demand processes necessary to understand, create, and stimulate customer demand". Cranfield School of Management academic Martin Christopher has suggested that "ideally the supply chain should become a demand chain", explaining that ideally all product logistics and processing should occur "in response to a known customer requirement".

The target audience is the intended audience or readership of a publication, advertisement, or other message catered specifically to the previously intended audience. In marketing and advertising, the target audience is a particular group of consumer within the predetermined target market, identified as the targets or recipients for a particular advertisement or message.

Industrial market segmentation is a scheme for categorizing industrial and business customers to guide strategic and tactical decision-making. Government agencies and industry associations use standardized segmentation schemes for statistical surveys. Most businesses create their own segmentation scheme to meet their particular needs. Industrial market segmentation is important in sales and marketing.

Marketing effectiveness is the measure of how effective a given marketer's go to market strategy is toward meeting the goal of maximizing their spending to achieve positive results in both the short- and long-term. It is also related to marketing ROI and return on marketing investment (ROMI). In today's competitive business environment, effective marketing strategies play a pivotal role in promoting products or services to target audiences. The advent of digital platforms has further intensified competition among businesses, making it imperative for companies to employ innovative and impactful marketing techniques. This essay examines how various types of advertising methods can be utilized effectively to reach out to potential consumers

A market analysis studies the attractiveness and the dynamics of a special market within a special industry. It is part of the industry analysis and thus in turn of the global environmental analysis. Through all of these analyses the strengths, weaknesses, opportunities and threats (SWOT) of a company can be identified. Finally, with the help of a SWOT analysis, adequate business strategies of a company will be defined. The market analysis is also known as a documented investigation of a market that is used to inform a firm's planning activities, particularly around decisions of inventory, purchase, work force expansion/contraction, facility expansion, purchases of capital equipment, promotional activities, and many other aspects of a company.

Global marketing is defined as “marketing on a worldwide scale reconciling or taking global operational differences, similarities and opportunities in order to reach global objectives".

The following outline is provided as an overview of and topical guide to marketing:

A target market, also known as serviceable obtainable market (SOM), is a group of customers within a business's serviceable available market at which a business aims its marketing efforts and resources. A target market is a subset of the total market for a product or service.

References

  1. Lehmann, Donald R.; Winer, Russell S. Analysis for Marketing Planning.
  2. Chernev, Alexander (January 2020). The Marketing Plan Handbook. Cerebellum Press, USA.
  3. 1 2 3 4 Westwood, John (2002). The Marketing Plan: A Step-by-step Guide (3rd ed.). London: Kogan Page. ISBN   9780749437480. OCLC   924803173. Archived from the original on 2016-12-25. Retrieved 2016-04-01.
  4. Kokemuller, Neil (February 2013). "Purposes of a Marketing Plan". Houston Chronicle . Archived from the original on January 15, 2021. Retrieved May 7, 2021.
  5. "Purpose of the Marketing Plan". Boundless Marketing (PDF). Boundless (company). pp. 166–168. Retrieved May 7, 2021.
  6. 1 2 "What is a Marketing Plan? - Definition & Sample" . Study.com . October 22, 2015. Archived from the original on October 30, 2020. Retrieved May 7, 2021.
  7. Baker, Michael (2008). The Strategic Marketing Plan Audit (2nd ed.). Axminster: Cambridge Strategy Publications Limited. ISBN   9781902433998. OCLC   816777034. Archived from the original on May 6, 2021. Retrieved May 7, 2021.
  8. Spear, Carl H. (March 22, 2018). "Why it's important to have a marketing plan". Optometry Times Journal . 10 (4). Archived from the original on April 12, 2021. Retrieved April 12, 2021.
  9. Quinn, James Brian (1980). Strategies for Change: Logical Incrementalism (6th ed.). Homewood, Illinois: R.D. Irwin. ISBN   9780870942204. OCLC   924995711. Archived from the original on 2021-05-07. Retrieved 2021-05-07.
  10. (P. Kotler, K.L. Keller)
  11. Jensen, Katie (July 6, 2012). "How to Conduct a Revenue & Expense Account Analysis". Small Business - Chron.com. Houston Chronicle. Archived from the original on January 17, 2021. Retrieved May 7, 2021.

Further reading