Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Data mining is the process of extracting and discovering patterns in large data sets involving methods at the intersection of machine learning, statistics, and database systems. Data mining is an interdisciplinary subfield of computer science and statistics with an overall goal of extracting information from a data set and transforming the information into a comprehensible structure for further use. Data mining is the analysis step of the "knowledge discovery in databases" process, or KDD. Aside from the raw analysis step, it also involves database and data management aspects, data pre-processing, model and inference considerations, interestingness metrics, complexity considerations, post-processing of discovered structures, visualization, and online updating.
A management information system (MIS) is an information system used for decision-making, and for the coordination, control, analysis, and visualization of information in an organization. The study of the management information systems involves people, processes and technology in an organizational context.
Salesforce management systems are information systems used in customer relationship management (CRM) marketing and management that help automate some sales and sales force management functions. They are often combined with a marketing information system, in which case they are often called CRM systems.
StatSoft is the original developer of Statistica. Dell acquired it in March 2014. Statistica is an analytics software portfolio that provides enterprise and desktop software for statistics, data analysis, data management, data visualization, data mining, which is also called predictive analytics, and quality control.
Predictive modelling uses statistics to predict outcomes. Most often the event one wants to predict is in the future, but predictive modelling can be applied to any type of unknown event, regardless of when it occurred. For example, predictive models are often used to detect crimes and identify suspects, after the crime has taken place.
Rogue Wave Software was an American software development company based in Louisville, Colorado. It provided cross-platform software development tools and embedded components for parallel, data-intensive, and other high-performance computing (HPC) applications.
Customer analytics is a process by which data from customer behavior is used to help make key business decisions via market segmentation and predictive analytics. This information is used by businesses for direct marketing, site selection, and customer relationship management. Marketing provides services in order to satisfy customers. With that in mind, the productive system is considered from its beginning at the production level, to the end of the cycle at the consumer. Customer analytics plays an important role in the prediction of customer behavior.
Panopticon Software was a multi-national data visualization software company specializing in monitoring and analysis of real-time data. The firm was headquartered in Stockholm, Sweden. It partnered with software companies, including SAP, Thomson Reuters, Kx Systems, and One Market Data (OneTick). The company's name is derived from the Greek: 'pan' for all, 'optic' for sight. The company name is derived from the word panopticon which is an architectural concept originally intended to facilitate surveillance of prisons.
InetSoft Technology Corporation is a privately owned multinational computer software company that develops free and commercial web-based business intelligence applications. The company was founded in 1996, and currently has over 120 employees between its corporate headquarters in Piscataway, New Jersey, and development offices in Beijing and Xi'an, China.
IBM SPSS Modeler is a data mining and text analytics software application from IBM. It is used to build predictive models and conduct other analytic tasks. It has a visual interface which allows users to leverage statistical and data mining algorithms without programming.
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
Act-On Software is a software-as-a-service product for marketing automation. The company is headquartered in Portland, Oregon and was founded in 2008, originally retailing its software exclusively through Cisco, which provided $2 million in funding.
Navatar Group provides cloud computing and software as a service (SaaS) products to financial firms globally. It offers its financial products to clients in more than 30 countries around the world. The company was founded in 2004 and has its headquarters on Wall Street in New York City in the United States along with an office in New Delhi, India. Alok Misra and Ketan Khandkar are the founders of Navatar Group and serve as the company's Principals.
Dell Software was a division of Dell with headquarters in Round Rock, Texas, United States. Dell Software was created by merging various acquisitions by Dell Inc., the third-largest maker of PCs and now a privately held company, to build out its software offerings for data center and cloud management, information management, mobile workforce management, security and data protection for organizations of all sizes.
Datawatch Corporation was an American software company that creates and sells self-service data preparation solutions. The entire platform included Datawatch Monarch Complete, Monarch Server and Monarch Swarm.
Predixion Software is a software company focusing on edge analytics for connected assets. It was founded in late 2009 and is headquartered in Aliso Viejo, CA.
Data mining, the process of discovering patterns in large data sets, has been used in many applications.
Logi Analytics, Inc. is a computer software company headquartered in McLean, Virginia, United States with offices in the UK and Ireland. It offers interactive data visualization products for business intelligence and business analytics. On April 7, 2021, Logi Analytics, Inc. was acquired by insightsoftware.
