This article includes a list of references, related reading or external links, but its sources remain unclear because it lacks inline citations .(November 2021) |
In telecommunication, call setup is the process of establishing a virtual circuit across a telecommunications network. Call setup is typically accomplished using a signaling protocol.
The term call set-up time has the following meanings:
Note: Call set-up time is the summation of: (a) call request time—the time from initiation of a calling signal to the delivery to the caller of a proceed-to-select signal; (b) selection time—the time from the delivery of the proceed-to-select signal until all the selection signals have been transmitted; and (c) post selection time—the time from the end of the transmission of the selection signals until the delivery of the call-connected signal to the originating terminal.
In telecommunications, the call setup success rate (CSSR) is the fraction of the attempts to make a call that result in a connection to the dialled number (due to various reasons not all call attempts end with a connection to the dialled number). This fraction is usually measured as a percentage of all call attempts made.
In telecommunications a call attempt invokes a call setup procedure, which, if successful, results in a connected call. A call setup procedure may fail due to a number of technical reasons. Such calls are classified as failed call attempts. In many practical cases, this definition needs to be further expanded with a number of detailed specifications describing which calls exactly are counted as successfully set up and which not. This is determined to a great degree by the stage of the call setup procedure at which a call is counted as connected. In modern communications systems, such as cellular (mobile) networks, the call setup procedure maybe very complex and the point at which a call is considered successfully connected may be defined in a number of ways, thus influencing the way the call setup success rate is calculated. If a call is connected successfully but the dialled number is busy, the call is counted as successful.
Another term, used to denote call attempts that fail during the call setup procedure, is blocked calls.
The call setup success rate in conventional (so-called land-line) networks is extremely high and is significantly above 99.9%. In mobile communication systems using radio channels the call setup success rate is lower and may range for commercial networks between 90% and 98% or higher. The main reasons for unsuccessful call setups in mobile networks are lack of radio coverage (either in the downlink or the uplink), radio interference between different subscribers, imperfections in the functioning of the network (such as failed call setup redirect procedures), overload of the different elements of the network (such as cells), etc.
The call setup success rate is one of the key performance indicators (KPIs) used by the network operators to assess the performance of their networks. It is assumed to have direct influence on the customer satisfaction with the service provided by the network and its operator. The call setup success rate is usually included, together with other technical parameters of the network, in a key performance indicator known as service accessibility.
The operators of telecommunication networks aim at increasing the call setup success rate as much as practical and affordable. In mobile networks this is achieved by improving radio coverage, expanding the capacity of the network and optimising the performance of its elements, all of which may require considerable effort and significant investments on the part of the network operator.
Dual-tone multi-frequency signaling (DTMF) is a telecommunication signaling system using the voice-frequency band over telephone lines between telephone equipment and other communications devices and switching centers. DTMF was first developed in the Bell System in the United States, and became known under the trademark Touch-Tone for use in push-button telephones supplied to telephone customers, starting in 1963. DTMF is standardized as ITU-T Recommendation Q.23. It is also known in the UK as MF4.
Telecommunications in Pakistan describes the overall environment for the mobile telecommunications, telephone, and Internet markets in Pakistan.
Telephony is the field of technology involving the development, application, and deployment of telecommunication services for the purpose of electronic transmission of voice, fax, or data, between distant parties. The history of telephony is intimately linked to the invention and development of the telephone.
Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephony, broadband telephony, and broadband phone service specifically refer to the provisioning of communications services over the Internet, rather than via the public switched telephone network (PSTN), also known as plain old telephone service (POTS).
Signaling System No. 7 (SS7) is a set of telephony signaling protocols developed in 1975, which is used to set up and tear down telephone calls in most parts of the world-wide public switched telephone network (PSTN). The protocol also performs number translation, local number portability, prepaid billing, Short Message Service (SMS), and other services.
Most public switched telephone networks have a single emergency telephone number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit.
Roaming is a wireless telecommunication term typically used with mobile devices, such as mobile phones. It refers to the mobile phone being used outside the range of its home network and connects to another available cell network. While roaming the device keeps the original IP address.
A telephone call is a connection over a telephone network between the called party and the calling party.
The public switched telephone network (PSTN) provides infrastructure and services for public telecommunication. The PSTN is the aggregate of the world's circuit-switched telephone networks that are operated by national, regional, or local telephony operators. These consist of telephone lines, fiber optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables, all interconnected by switching centers which allow most telephones to communicate with each other.
Network switching subsystem (NSS) is the component of a GSM system that carries out call out and mobility management functions for mobile phones roaming on the network of base stations. It is owned and deployed by mobile phone operators and allows mobile devices to communicate with each other and telephones in the wider public switched telephone network (PSTN). The architecture contains specific features and functions which are needed because the phones are not fixed in one location.
An access network is a type of telecommunications network which connects subscribers to their immediate service provider. It is contrasted with the core network, which connects local providers to one another. The access network may be further divided between feeder plant or distribution network, and drop plant or edge network.
In communications, Circuit Switched Data (CSD) is the original form of data transmission developed for the time-division multiple access (TDMA)-based mobile phone systems like Global System for Mobile Communications (GSM). After 2010 many telecommunication carriers dropped support for CSD, and CSD has been superseded by GPRS and EDGE (E-GPRS).
A public-safety answering point (PSAP), sometimes called "public-safety access point" is a call center where emergency calls initiated by any mobile or landline subscriber are terminated. It can also happen that when 112 is dialed in then a logic is implemented by mobile or network operators to route the call to the nearest police station. It is a call center in almost all the countries including Canada and the United States responsible for answering calls to an emergency telephone number for police, firefighting, and ambulance services. Trained telephone operators are also usually responsible for dispatching these emergency services. Most PSAPs are now capable of caller location for landline calls, and many can handle mobile phone locations as well, where the mobile phone company has a handset to location system. Some can also use voice broadcasting where outgoing voice mail can be sent to many phone numbers at once, in order to alert people to a local emergency such as a chemical spill.
A business telephone system is a multiline telephone system typically used in business environments, encompassing systems ranging in technology from the key telephone system (KTS) to the private branch exchange (PBX).
Quality of service (QoS) mechanism controls the performance, reliability and usability of a telecommunications service. Mobile cellular service providers may offer mobile QoS to customers just as the fixed line PSTN services providers and Internet service providers may offer QoS. QoS mechanisms are always provided for circuit switched services, and are essential for non-elastic services, for example streaming multimedia. It is also essential in networks dominated by such services, which is the case in today's mobile communication networks.
Direct inward dialling (DID), also called direct dial-in (DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, and transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant.
In voice telecommunications, least-cost routing (LCR) is the process of selecting the path of outbound communications traffic based on cost. Within a telecoms carrier, an LCR team might periodically choose between routes from several or even hundreds of carriers for destinations across the world. This function might also be automated by a device or software program known as a least-cost router.
A telephone number is a sequence of digits assigned to a fixed-line telephone subscriber station connected to a telephone line or to a wireless electronic telephony device, such as a radio telephone or a mobile telephone, or to other devices for data transmission via the public switched telephone network (PSTN) or other public and private networks.
A telephone exchange, telephone switch, or central office is a telecommunications system used in the public switched telephone network (PSTN) or in large enterprises. It interconnects telephone subscriber lines or virtual circuits of digital systems to establish telephone calls between subscribers.
In telecommunications, the dropped-call rate (DCR) is the fraction of the telephone calls which, due to technical reasons, were cut off before the speaking parties had finished their conversational tone and before one of them had hung up. This fraction is usually measured as a percentage of all calls. A call attempt invokes a call setup procedure, which, if successful, results in a connected call. A connected call may be terminated (disconnected) due to a technical reason before the parties making the call would wish to do so. Such calls are classified as dropped calls. In many practical cases this definition needs to be further expanded with a number of detailed specifications describing which calls exactly are counted as dropped, at what stage of the call setup procedure a call is counted as connected, etc. In modern telecommunication systems, such as cellular networks, the call setup procedure may be very complex and the point at which a call is considered successfully connected may be defined in a number of ways, thus influencing the way the dropped-call rate is calculated. The dropped-call rate in conventional (land-line) networks is extremely low and is significantly less than 0.01%. In mobile communication systems using radio channels the dropped-call rate is higher and may range for commercial networks between 0.1% and a few percent. The main reasons for dropped calls in mobile networks are lack of radio coverage, radio interference between different subscribers, imperfections in the functioning of the network, overload of the different elements of the network, etc. The dropped-call rate is one of the key performance indicators (KPI) used by the network operators to assess the performance of their networks. It is assumed to have direct influence on the customer satisfaction with the service provided by the network and its operator. The dropped-call rate is usually included, together with other technical parameters of the network, in a key performance indicator known as call retainability. The operators of telecommunication networks aim at reducing the call dropped rate as much as practical and affordable. In mobile networks this is achieved by improving radio coverage, expanding the capacity of the network and optimising the performance of its elements, all of which may require considerable effort and significant investments on the part of the network operator.
This article incorporates public domain material from the General Services Administration document: "Federal Standard 1037C".(in support of MIL-STD-188)