The General Services Administration (GSA) is an independent agency of the United States government established in 1949 to help manage and support the basic functioning of federal agencies. GSA supplies products and communications for U.S. government offices, provides transportation and office space to federal employees, and develops government-wide cost-minimizing policies and other management tasks.[6]
GSA employs about 12,000 federal workers. It has an annual operating budget of roughly $33 billion and oversees $66billion of procurement annually. It contributes to the management of about $500 billion in U.S. federal property, divided chiefly among 8,700owned and leased buildings and a 215,000 vehicle motor pool. Among the real estate assets it manages are the Ronald Reagan Building and International Trade Center in Washington, D.C., which is the largest U.S. federal building after the Pentagon.
GSA's business lines include the Federal Acquisition Service (FAS) and the Public Buildings Service (PBS), as well as several Staff Offices including the Office of Government-wide Policy, the Office of Small Business Utilization, and the Office of Mission Assurance. As part of FAS, GSA's Technology Transformation Services (TTS) helps federal agencies improve the delivery of information and services to the public.[7] Key initiatives include the Presidential Innovation Fellows program, 18F (includes login.gov and cloud.gov), FedRAMP, the USAGov platform (USA.gov, GobiernoUSA.gov), Data.gov, and Challenge.gov, the U.S. Web Design System, and I.T. Modernization Centers of Excellence.
In 1947, President Harry Truman asked former president Herbert Hoover to lead what became known as the Hoover Commission to make recommendations to reorganize the operations of the federal government. One of the commission's recommendations was the establishment of an "Office of the General Services", to combine the responsibilities of the following organizations:[citation needed]
The first job awaiting Administrator Larson and the newly formed GSA was a complete renovation of the White House. The structure had fallen into such a state of disrepair by 1949 that one inspector said it was standing "purely from habit". Larson later explained the total renovation in depth by saying, "In order to make the White House structurally sound, it was necessary to completely dismantle, and I mean completely dismantle, everything from the White House except the four walls, which were constructed of stone. Everything, except the four walls without a roof, was finally stripped down, and that's where the work started." GSA worked closely with President Truman and First Lady Bess Truman to ensure that the new agency's first major project would be a success. GSA completed the renovation in 1952.[8]
In 1960, GSA created the Federal Telecommunications System, a government-wide intercity telephone system. In 1962 the Ad Hoc Committee on Federal Office Space created a new building program to address obsolete office buildings in Washington, D.C., resulting in the construction of many of the offices that now line Independence Avenue.[9]
In 1970, the Nixon administration created the Consumer Product Information Coordinating Center, now part of USAGov. In 1974 the Federal Buildings Fund was initiated, allowing GSA to issue rent bills to federal agencies. In 1972 GSA established the Automated Data and Telecommunications Service, which later became the Office of Information Resources Management. In 1973 GSA created the Office of Federal Management Policy. GSA's Office of Acquisition Policy centralized procurement policy in 1978. GSA was initially responsible for emergency preparedness and stockpiling strategic materials to be used in wartime until those functions were transferred to the newly created Federal Emergency Management Agency in 1979.[9]
In 1984, GSA introduced the federal government to the use of charge cards, known as the GSA SmartPay system.[10] The National Archives and Records Administration was spun off into an independent agency in 1985. The same year, GSA began providing government-wide policy oversight and guidance for federal real property management as a result of an executive order signed by President Ronald Reagan.[9]
In 2003, the Federal Protective Service, which secures GSA-managed (and other) buildings, was moved to the United States Department of Homeland Security. In 2005, GSA reorganized to merge the Federal Supply Service (FSS) and Federal Technology Service (FTS) business lines into the Federal Acquisition Service (FAS).[12]
On April 3, 2009, President Barack Obama nominated Martha N. Johnson to serve as GSA Administrator. After a nine-month delay, the United States Senate confirmed her nomination on February 4, 2010. On April 2, 2012, Johnson resigned in the wake of a management-deficiency report that detailed improper payments for a 2010 "Western Regions" training conference held by the Public Buildings Service in Las Vegas.[13]
In 2013, a result of the Open Government Initiative's instruction for federal agencies to open their activities to the public, GSA developed Data.gov to foster transparency and information sharing. That same year GSA also launched the Total Workplace initiative to modernize the workplace of federal agencies and increase efficiency, alongside the Presidential Innovation Fellows and the 18F programs. In 2016, the Acquisition Gateway and Making It Easier programs were launched to assist buyers from federal agencies in acquisitions, and to assist new companies in doing business with the government. Improvements were also made in the deliverance of digital government services with the creation of the Technology Transformation Services.[14]
Controversies
Ted Weiss Federal Building controversy
In July 1991, GSA contractors began the excavation of what is now the Ted Weiss Federal Building in New York City. The planning for that building did not take into account the possibility of encountering the historic cemetery for colonial-era African New Yorkers located beneath the footprint of the $276 million office building. When initial excavation disturbed burials, destroying skeletons and artifacts, GSA sent archaeologists to excavate—but hid their findings from the public. Revelation of the discoveries led to 18 months of activism by African-descendant community members, public officials, academics, and concerned citizens. Ultimately, GSA made public amends by funding extensive scientific research under the auspices of Michael Blakey; creating a new subagency, the Office of Public Education and Interpretation; truncating the building plan; and funding public reports on the story of the African Burial Ground. The efforts led to the creation of a new unit of the National Park Service, The African Burial Ground National Monument, at the facility. GSA fully funded that portion of the National Park Service[15] until 2010, when GSA's formal involvement with the African Burial Ground ceased.[16]
Lurita Doan controversy
During President George W. Bush's Administration GSA Administrator, Lurita Doan, was forced to resign after GSA had awarded a sole source contract for $20,000 to her friend. Doan appeared to have violated the Hatch Act and was criticized for political activity while on the job. The investigating team recommended she be punished to the fullest extent, and she resigned soon after.[17]
Western Regions Training Conference controversy
In 2012, U.S. representative John Mica, chairman of the House Transportation and Infrastructure Committee, called for a congressional investigation into the misuse of federal money by GSA.[13] Lawmakers accused GSA of "lavish spending" following the 2010 Western Regions Training Conference at the M Resort in Las Vegas.[18][19][20]
GSA spent $823,000 in taxpayer money toward the October 2010 convention, including $100,405.37 spent on employee travel costs for a total of eight pre-planning meetings, scouting trips, and a "dry run". The report also found excessive spending for event planners, gifts for participants, and lavish meals.[21]
The conference had been the most recent in a series of similar lavish conferences organized by regions of GSA's Public Buildings Service. In May 2010 GSA treated 120 interns to a five-day conference at a Palm Springs, California, resort. An additional investigation led by Inspector General Brian D. Miller found 115 missing Apple iPods meant for an employee rewards program.[citation needed]
GSA administrator Martha N. Johnson resigned in the wake of the controversy. Before turning in her own resignation, Johnson fired two other GSA senior executives, Public Buildings Service head Robert Peck and senior advisor Stephen Leeds. Four PBS (Public Buildings Service, not Public Broadcasting Services) regional commissioners, who had been responsible for planning the conference, were placed on administrative leave.[22]
Trump–Biden presidential transition controversy
After Joe Biden was called by media outlets as the president-elect of the United States – defeating Donald Trump in the November 2020 election – Emily W. Murphy, the chief executive of the General Services Administration, initially refused to sign a letter authorizing Biden's transition team to begin work and access federal agencies and transition funds, according to The Washington Post. This came as Trump refused to concede Biden's presumptive – but not yet certified – victory and follow the norm of facilitating a peaceful transition of power to the presumptive winner.[23] There are no firm rules on how the GSA determines the president-elect. Typically, the GSA chief might make the decision after reliable news organizations have declared the winner or following a concession by the loser.[24] On November 23, 2020, Murphy issued the letter of ascertainment that meant the Trump administration was ready to begin the formal transition.[25]
Login.gov Digital Identity Standards controversy
In April 2022, the Office of Inspector General (OIG), Office of Inspections, initiated an evaluation of the GSA's Login.gov services.[26] OIG initiated this evaluation based on a notification received from GSA's Office of General Counsel identifying potential misconduct within Login.gov, a component of GSA's Technology Transformation Services (TTS) under the Federal Acquisition Service (FAS). OIG's evaluation found that GSA misled their customer agencies when GSA failed to communicate Login.gov's known noncompliance with the National Institute of Standards and Technology (NIST) Special Publication (SP) 800-63-3, Digital Identity Guidelines.[27] Notwithstanding GSA officials' assertions that Login.gov met SP 800-63-3 Identity Assurance Level 2 (IAL2) requirements, Login.gov has never included a physical or biometric comparison for its customer agencies. Further, GSA continued to mislead customer agencies even after GSA suspended efforts to meet SP 800-63-3. GSA knowingly billed IAL2 customer agencies over $10 million for services, including alleged IAL2 services that did not meet IAL2 standards. Furthermore, GSA used misleading language to secure additional funds for Login.gov. Finally, GSA lacked adequate controls over the Login.gov program and allowed it to operate under a hands-off culture. OIG found that because of its failure to exercise management oversight and internal controls over Login.gov, FAS shares responsibility for the misrepresentations to GSA's customers. In response to OIG's report, GSA management agreed with the findings and recommendations.
Organization
Robin Carnahan, current Administrator of the U.S. General Services Administration under President Joe Biden
Structure
The administrator is a presidential political appointee and the chief executive of the General Services Administration.[28] On April 12, 2021, President Joe Biden nominated Robin Carnahan to serve as administrator.[29] She was confirmed by the US Senate on June 23, 2021.[30]
GSA consists of two major services: the Federal Acquisition Service (FAS), and the Public Buildings Service (PBS).[5] In addition to these two major services, the agency also consists of twelve staff offices and two independent offices. The FAS provides both strategic[31] and operational support[32] for acquisition of goods and services for other federal departments.
The Federal Acquisition Service (FAS) provides products and services available to federal agencies across the U.S. government.[36] GSA assists with procurement work for other government agencies. As part of this effort, it maintains the GSA Schedule Program, which other agencies can use to buy goods and services. The GSA Schedule can be thought of as a collection of pre-negotiated contracts.[37] Procurement managers from government agencies can view these agreements and make purchases from the GSA Schedule by following the appropriate procedures prescribed by Federal Acquisition Regulation, or FAR, Subpart 8.4.
The GSA Schedule is awarded as a prime contract entered into by the federal government and a vendor that has submitted an acceptable proposal. At the core of the GSA Schedule contract lie two key concepts: 1) Basis of Award customer or group of customers and 2) Price Reduction Clause. The two concepts are applied in concert to achieve the government's pricing objectives for the GSA Schedule program. Namely, the government wants to ensure that when the vendor experiences competitive pressures to reduce its pricing, then the government can benefit from these and be extended reduced pricing as well.[38]
The Basis of Award customer or group of customers represents the customer or group of customers whose sales are affected on the same terms and conditions as those with GSA, and whose pricing is used: 1) as the baseline during negotiations to establish discounts offered to GSA, and 2) as a price floor that, when breached, constitutes additional discounting that triggers the Price Reduction Clause.
The Price Reduction Clause ensures that vendor discounting practices and GSA Schedule prices maintain a fixed relationship. The vendor specifies in its GSA proposal, and during negotiations of GSA Schedule contract prices, the discounts to be given to Basis of Award customer(s). If the vendor then provides a larger discount to a Basis of Award customer than what was agreed upon in the GSA Schedule contract (i.e., if the price floor is breached), then the vendor's GSA price will be reduced proportionately and retroactively.[39]
Effective Price Reduction Clause compliance procedures will protect vendors if their discounting practices are fully and accurately disclosed in their original proposals to GSA, and then are used as a basis for compliance over the term of the contract. Although not ideal, a compliance system implemented after a contract has been awarded can bring a contract into compliance, although sometimes at the expense of profits. If implementing a system in the middle of a contract period, inaccuracies that turn up should be corrected immediately, and the GSA contracting officer should be made aware of them. Price Reduction Clause compliance systems and procedures can range from simple to complex. A simple, manual system would be appropriate for a service contractor with standard labor rates that are not discounted. A complex system would be required for a reseller with thousands of products and discounting policies that differ among product groups.
In response to increased mandates and standards required by the Federal Government of its agencies and in a push to plan for federal sustainability, GSA offers online tools to aid in the building and management of government offices that are subject to these requirements.[40]
GSA has delegated authority to the Department of Veterans Affairs (VA) to procure medical supplies under the VA Federal Supply Schedules Program.[41]
In 2018, GSA awarded federal government debt collection services to IC System.[42][43]
Federal property and buildings
Thoughtful analysis to balance GSA preservation, cost, and performance goals supported historic window retention with replacement of non-historic windows at this 1930 courthouse
The Public Buildings Service (PBS) acquires and manages thousands of federal properties. In accordance with Title 40 of the United States Code, GSA is charged with promulgating regulations governing the acquisition, use, and disposal of real property (real estate and land) and personal property (essentially all other property). This activity is centered in GSA's Office of Governmentwide Policy. Policies promulgated by GSA are developed in collaboration with federal agencies and are typically published for public comment in the Federal Register before publication as a Final Rule.[citation needed]
The Public Buildings Service provides offices for its customers (I.e., federal agencies) and provides United States courthouses at good economies to the American taxpayer.[44] PBS is funded primarily through the Federal Buildings Fund, which is supported by the rent from federal customer agencies.[44]
The Office of Property Disposal of the PBS manages the disposal of surplus real property. The Office is responsible for land, office buildings, warehouses, former post offices, farms, family residences, commercial facilities, and airfields located in the United States, Puerto Rico, the U.S. Virgin Islands, and the U.S. Pacific Territories.[45] Surplus property is made available to both government and private bidders and, in some cases, land sold for public purposes (such as parks or welfare) may be discounted by up to 100% of FMV.[45]
In 2004, GSA was presented with the Honor Award from the National Building Museum for "success in creating and maintaining innovative environments for the federal community as well as providing a positive federal presence for the public".[51]
Federal vehicle fleet management
This article's factual accuracy may be compromised due to out-of-date information. Please help update this article to reflect recent events or newly available information.(November 2010)
Hybrids accounted for about 10 percent of the 145,473 vehicles the U.S. General Services Administration bought during the fiscal years 2009 and 2010, after making up less than 1 percent of government vehicle purchases in 2008. As for specific models, Obama took a buy-American stance. The U.S. government bought about two-thirds of the Chevrolet Malibu Hybrids sold during the past two years, and almost a third of the Ford Fusion Hybrids, but only 17 Toyota Prius hybrids and five Honda Civic Hybrids.[53]Ground Force One, so designated when transporting the POTUS, is one of two armored buses procured in 2010 for the transportation of dignitaries under protection of the Secret Service, at a cost of $1.1 million each. The coaches were assembled in Tennessee on frames made in Canada.[54]
The Interagency Resources Management Conference (IRMCO) was a federal executive conference of the General Services Administration, hosting about 300 federal and industry leaders each year. The Interagency Resources Management Conference began in 1961 as the ADPCO conference. In 1979, the Department of Commerce, GSA, and the Office of Management and Budget (OMB) jointly sponsored a conference for Senior Executive Service (SES) officials at Gettysburg, Pennsylvania. At the same time, the National Archives hosted a small records management conference for senior executives, also located in Gettysburg. These two conferences merged with ADPCO and became The Interagency Resources Management Conference. Over the years, the conference has evolved its focus from highly specialized to integrated. In 1996, when U.S. Congress mandated the role of chief information officer (CIO), these new federal executives were invited to attend The Interagency Resources Management Conference.[55]
The Interagency Resources Management Conference was the government's primary senior executive conference when it was held as an offsite retreat for leaders from across the government. Originally, industry participation was managed by a division of The Washington Post, Post-Newsweek Tech Media, and from 1999 to 2008, Post-Newsweek, with the assistance of a small, woman-owned business, Hosky Communications Inc., developed a strong following from the SES community for the event, on average generating 300–400 attendees with a 3:1 government to industry ratio.[citation needed]
In 2008, Hosky was awarded a competitive contract to continue to manage and develop the forum. From 2008 to 2010, IRMCO drew attendees from about 65 federal agencies and diverse disciplines, including information technology, human resources, acquisition, management, and finance.[citation needed]
Once travel restrictions and budget concerns surfaced in late 2010, IRMCO was moved to a local venue under the management services of A-S-K Associates, where primary attendance by industry was established as a means to inform commercial firms on GSA policies. IRMCO 2011 was held in Washington, D.C., at the Kellogg Conference Center and Hotel on the campus of Gallaudet University.[56]
Shortly after IRMCO 2011, GSA's Associate Administrator for Governmentwide Policy, Kathleen Turco, announced to the media that she and other GSA officials felt that IRMCO had lost its spark and retired from the event.[57]
Technology Transformation Services
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Beginning with the Federal Citizen Information Center in 1970, GSA has had a long history of connecting the public to government information and services. In 2009, a new Office of Citizen Services and Innovative Technologies (now the Office of Products and Programs) was created to expand the effort to serve the public through technology. GSA began managing the Presidential Innovation Fellows program the same year it launched 18F with a team focused on improving the federal government's digital services. The Centers of Excellence, introduced in October 2017, are working to accelerate the modernization of IT infrastructure and reduce legacy IT spending across the government.
Now all of those offices have joined forces under the Technology Transformation Services sub-unit of the Federal Acquisition Service. Its mission is to improve the lives of the public and public servants by transforming how the government uses technology. TTS aims to meet the government's technology needs: acquisition, omnichannel experience, intelligent process automation, infrastructure optimization and cloud, accelerators and innovation, data and analytics, and identity management.[58]
TTS offices and programs also include:
United States Digital Corps: Fellowship program for early-career technologists to launch impactful careers in public service and create a more effective, equitable government.
TTS Solutions: A diverse portfolio of mature products and services that help agencies improve the delivery of information and services to the public.[59]
Section 1122 Program
Section 1122 of the 1994 National Defense Authorization Act enabled state and local government agencies to purchase defense and other federal equipment to support drug enforcement activity.[60] In 2009, the reauthorization bill expanded the program to purchases for use in homeland security and emergency response operations.[60] The program is owned and managed by the Department of Defense (DOD), and equipment is made available by the Defense Logistics Agency (DLA) and GSA,[60] as is also done under the 1033 program.[61]
The Federal Advisory Committee Act (FACA), is a United States federal law which governs the behavior of federal advisory committees. In particular, it has special emphasis on open meetings, chartering, public involvement, and reporting. The U.S. General Services Administration (GSA) oversees the process.
The domain name gov is a sponsored top-level domain (sTLD) in the Domain Name System of the Internet. The name is derived from the word government, indicating its restricted use by government entities. The TLD is administered by the Cybersecurity and Infrastructure Security Agency (CISA), a component of the United States Department of Homeland Security.
The Federal Protective Service (FPS) is a federal law enforcement agency of the United States Department of Homeland Security (DHS). It is also "the federal agency charged with protecting and delivering integrated law enforcement and security services to facilities owned or leased by the General Services Administration (GSA)"—over 9,000 buildings—and their occupants.
The Federal Property and Administrative Services Act of 1949 is the United States federal law which established the General Services Administration (GSA). The act also provides for various Federal Standards to be published by the GSA. Among these is Federal Standard 1037C, a comprehensive source of definitions of terms used in telecommunications.
In the United States, the processes of government procurement enable federal, state and local government bodies in the country to acquire goods, services, and interests in real property. Contracting with the federal government or with state and local public bodies enables interested businesses to become suppliers in these markets.
USA.gov is the official web portal of the United States federal government. It is designed to improve the public's interaction with the United States government by quickly directing website visitors to the services or information they are seeking, and by inviting the public to share ideas to improve government. USA.gov links to every federal agency and to state, local, and tribal governments, and is the most comprehensive site in—and about—the United States government. While the primary target audience of USA.gov is the American public, about 25 percent of USA.gov's visitors come from outside the United States.
In U.S. Federal government contracting, IDIQ is an abbreviation of the term indefinite delivery/indefinite quantity. This is a type of contract that provides for an indefinite quantity of supplies or services during a fixed period of time. The legal origin of IDIQ contracts is the Federal Acquisition Regulation (FAR) section 16.504(a). IDIQs are also sometimes called "Task Orders" or "Delivery Order Contracts." IDIQ contracts are a subtype of Indefinite Delivery Contract (IDC), which is a "vehicle that has been awarded to one or more vendors to facilitate the delivery of supply and service orders."
Vivek Kundra is a former American administrator who served as the first chief information officer of the United States from March, 2009 to August, 2011 under President Barack Obama. He is currently the chief operating officer at Sprinklr, a provider of enterprise customer experience management software based in NYC. He was previously a visiting Fellow at Harvard University.
Raymond Adam Kline was a leading public administration practitioner. Kline was the former President of the National Academy of Public Administration; former Deputy and Acting Administrator, General Services Administration (GSA); and former Associate Administrator, Management Operations, NASA.
The GovEnergy Workshop and Trade Show is an annual training event in the United States for federal facility energy professionals. The event is also attended by private industry professionals who help to monitor and control energy use in federal facilities.
The National Strategy for Trusted Identities in Cyberspace (NSTIC) is a US government initiative announced in April 2011 to improve the privacy, security and convenience of sensitive online transactions through collaborative efforts with the private sector, advocacy groups, government agencies, and other organizations.
The Federal Web Managers Council is an interagency group of senior federal government Web managers and new media directors who work together to improve the delivery of United States government information and services online. Established in 2004, its current mission is to provide opportunities for collaboration among U.S. government Web and new media professionals. It also recommends policies and guidelines for all U.S. federal public websites.
GSA FEDSIM provides assisted acquisition support for information technology systems and services, and professional services, to other U.S. Government agencies on a fee for service basis. FEDSIM’s business lines include system and network operations and maintenance, development of new applications, purchases of hardware and software, and many other IT goods and services, as well as professional services such as logistics. FEDSIM contracts with large and small private sector companies for these systems and services.
The Better Buildings Act of 2014 is a bill that would amend federal law aimed at improving the energy efficiency of commercial office buildings. The bill would also create a program called "Tenant Star" similar to the existing ENERGY STAR program. The program would be a voluntary one. The bill would also require the General Services Administration to work with the United States Department of Energy to develop guidelines and models that would help landlords and their tenants work together to improve the energy efficiency of their buildings.
18F is a digital services agency within the Technology Transformation Services department of the General Services Administration (GSA) of the United States Government. Their purpose is to deliver digital services and technology products.
Apps.gov was a cloud storefront run by the U.S. General Services Administration to assist federal agencies in purchasing cloud computing services from the marketplace. The website was initially launched in 2009 under the direction of former Federal Chief Information Officer Vivek Kundra, but was first closed down in 2012 in order to "streamline" procurement and amid reports of low usage. The service was relaunched at the 2016 SXSW festival by a team of Presidential Innovation Fellows following President Obama's keynote address on using technology to improve government. The site has not been available since early 2019, though no official shutdown was ever announced.
Login.gov is a single sign-on solution for US government websites. It enables users to log in to services from numerous government agencies using the same username and password. Login.gov was jointly developed by 18F and the US Digital Service. The initiative was announced in a blog post in May 2016 and the new system was launched in April 2017 as a replacement for Connect.Gov.
Alan B. Thomas Jr. is a businessman and former American government official. He served as the Commissioner of the Federal Acquisition Service of the U.S. General Services Administration during the Trump Administration.
Vladlen David Zvenyach is an American government technology executive, author, lawyer, and professor. From 2021 to 2022, he served in the Biden Administration as the Director of the Technology Transformation Services and the Deputy of the Federal Acquisition Service in the U.S. General Services Administration. Zvenyach's prior roles in public service included serving was the Executive Director of the federal innovation organization 18F and the Acting Assistant Commissioner, Office of Systems Management within the Federal Acquisition Service. In his role at 18F, he pioneered new methods of government procurement. Zvenyach is also the author of Coding for Lawyers.
1 2 "GSA Organization". U.S. General Services Administration. January 24, 2017. Archived from the original on April 14, 2017. Retrieved April 13, 2017.
↑ "Mission and Priorities". U.S. General Services Administration. January 15, 2013. Archived from the original on February 18, 2013. Retrieved February 8, 2013.
↑ "FAS Initiatives". U.S. General Services Administration. December 17, 2012. Archived from the original on February 17, 2013. Retrieved February 8, 2013.
↑ "GSA Schedules". U.S. General Services Administration. January 29, 2013. Archived from the original on July 19, 2008. Retrieved February 8, 2013.
↑ "LEED Certified Projects". U.S. General Services Administration. January 25, 2013. Archived from the original on February 24, 2013. Retrieved February 8, 2013.
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