 | This article reads like a press release or a news article and may be largely based on routine coverage .(July 2022) |
 ChatBot logo | |
| Original author(s) | Dariusz Zabrzenski [1] |
|---|---|
| Developer(s) | Text |
| Initial release | August 29, 2017 [2] |
| Operating system | Web-based |
| Available in | English |
| Type | Chatbot |
| License | Proprietary (SaaS) |
| Website | chatbot.com |
ChatBot is a software platform for creating chatbots for business use released in August 2017. [2]
ChatBot (BotEngine) has its origins in a research project created by the company Text (formerly LiveChat Software), which won with this project at hackathon in 2016. [3] [4] [5] In August 2017, LiveChat launched a beta version of the BotEngine chatbots build platform. [6] [2] [7]
In September 2017, LiveChat integrated with BotEngine. [8] [9] ChatBot in its current form was launched on February 21, 2018.[ citation needed ] In March 2018, BotEngine was released from beta version. [10] Later that year the product has been rebranded to ChatBot, following the purchase of the chatbot.com domain. [11] [12] [13] In October 2019, ChatBot added a feature to collect customized data about visitors who interacted with bots on websites or Facebook. [14] In May 2020, ChatBot in partnership with Infermedica launched COVID-19 Risk Assessment ChatBot. [15]
In March 2021, ChatBot launched a new version of Visual Builder. [16]
ChatBot is a platform for building automatic chatbots using artificial intelligence. [17] [18]
ChatBot constructs bots using integration with a range of tools including Facebook Messenger, LiveChat, Skype, KiK, Slack, Twitter and YouTube. [19] [20] [21]
In 2020, the number of ChatBot clients reached 1,000, including [22] UEFA, Unilever, HTC, Kayak, Danone, Moody's, GM. [23] [24] ChatBot supports multiple non-profit organizations, [25] including: European Mentoring and Coaching Council, [26] Musculoskeletal Australia, [27] Operation Kindness [28] and Tinnitus UK. [29] It is mainly used for connecting and engaging with communities, and fundraising. [30]
A chatbot is a software application or web interface that is designed to mimic human conversation through text or voice interactions. Modern chatbots are typically online and use generative artificial intelligence systems that are capable of maintaining a conversation with a user in natural language and simulating the way a human would behave as a conversational partner. Such chatbots often use deep learning and natural language processing, but simpler chatbots have existed for decades.
An Internet bot, web robot, robot or simply bot, is a software application that runs automated tasks (scripts) on the Internet, usually with the intent to imitate human activity, such as messaging, on a large scale. An Internet bot plays the client role in a client–server model whereas the server role is usually played by web servers. Internet bots are able to perform simple and repetitive tasks much faster than a person could ever do. The most extensive use of bots is for web crawling, in which an automated script fetches, analyzes and files information from web servers. More than half of all web traffic is generated by bots.
NICE Ltd. is an Israeli technology company specializing in customer relations management software, artificial intelligence, and digital and workforce engagement management. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
Oracle RightNow is a customer relationship management (CRM) software service for enterprise organizations which is part of Oracle Service. It was originally developed by RightNow Technologies, Inc., which was acquired by Oracle Corporation in 2011 in a $1.8 billion deal.
Text is a customer service software company. It provides programmable tools for making B2B and B2C communication functions using its web service APIs. It is also making software as a service products related to artificial intelligence, customer support, e-commerce, and lead generation.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
LivePerson is a global technology company that develops conversational commerce and AI software.
Viber, or Rakuten Viber, is a cross-platform voice over IP (VoIP) and instant messaging (IM) software application owned by Japanese multinational company Rakuten, provided as freeware for the Google Android, iOS, Microsoft Windows, Apple macOS and Linux platforms. Users are registered and identified through a cellular telephone number, although the service is accessible on desktop platforms without needing mobile connectivity. In addition to instant messaging it allows users to exchange media such as images and video records, and also provides a paid international landline and mobile calling service called Viber Out. As of 2018, there are over a billion registered users on the network.
Comm100 Live Chat is an online web chat software offered via the SaaS business model. It is used by companies to centrally manage inquiries and support for customers on various platforms, utilizing live chat and AI-assisted responses to interact with the end-user.
Typeform is a software as a service (SaaS) company that specializes in online form building and online surveys. Its main software creates dynamic forms based on user needs. Typeform's software has been used by Apple Inc., Airbnb, Uber and Nike, Inc. Typeform produces millions of forms every month.
Niki was an artificial intelligence company headquartered in Bangalore, Karnataka. It was founded in May 2015 by IIT Kharagpur graduates Sachin Jaiswal, Keshav Prawasi, Shishir Modi, and Nitin Babel.
Gupshup is an American messaging platform for businesses to communicate. With primary operations in India, United States, Europe, Latin America, Africa, Middle East and South East Asia. It is owned and operated by Webaroo Inc.
Haptik is an Indian enterprise conversational AI platform founded in August 2013, and acquired by Reliance Industries Limited in 2019. The company develops technology to enable enterprises to build conversational AI systems that allow users to converse with applications and electronic devices in free-format, natural language, using speech or text. The company has been accorded numerous accolades including the Frost & Sullivan Award, NASSCOM's Al Game Changer Award, and serves Fortune 500 brands globally in industries such as financial, insurance, healthcare, technology and communications.
Conversational commerce is e-commerce done via various means of conversation and using technology such as: speech recognition, speaker recognition, natural language processing and artificial intelligence.
Brex Inc. is an American financial service and technology company that offers business credit cards and cash management accounts to technology companies. Brex cards are business charge cards, which require at least $50,000 in a bank account if professionally invested, if not with $100,000 to open, and cardholders who default won't damage their personal credit or assets. Emigrant Bank issues the Brex cards.
Xiao-i is a Chinese cognitive artificial intelligence enterprise founded in 2001.
Google Messages is a text messaging software application developed by Google for its Android and Wear OS mobile operating systems, while it's also available via the Web.
Area 120 is Google's in-house incubator in which employees work on 20% Project product ideas. It has helped develop Gmail, AdSense, Google News, and Google Cardboard.
You.com is an AI assistant that began as a personalization-focused search engine. While still offering web search capabilities, You.com has evolved to prioritize a chat-first AI assistant.