Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Instant messaging (IM) technology is a type of online chat allowing immediate transmission of messages over the Internet or another computer network. Messages are typically transmitted between two or more parties, when each user inputs text and triggers a transmission to the recipient(s), who are all connected on a common network. It differs from email in that conversations over instant messaging happen in real-time. Most modern IM applications use push technology and also add other features such as emojis, file transfer, chatbots, voice over IP, or video chat capabilities.
Google Talk was an instant messaging service that provided both text and voice communication. The instant messaging service was variously referred to colloquially as Gchat, Gtalk, or Gmessage among its users.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, and application development.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and also the mobile app traffic & events, currently as a platform inside the Google Marketing Platform brand. Google launched the service in November 2005 after acquiring Urchin.
A web chat is a text-based system that allows users to communicate in real-time using easily accessible web interfaces. It is a type of Internet online chat distinguished by its simplicity and accessibility to users who do not wish to take the time to install and learn to use specialized chat software. This trait allows users instantaneous access and only a web browser is required to chat. Users will always get the latest version of a chat service because no software installation or update are required.
Jitsi is a collection of free and open-source multiplatform voice (VoIP), video conferencing and instant messaging applications for the Web platform, Windows, Linux, macOS, iOS and Android. The Jitsi project began with the Jitsi Desktop. With the growth of WebRTC, the project team focus shifted to the Jitsi Videobridge for allowing web-based multi-party video calling. Later the team added Jitsi Meet, a full video conferencing application that includes web, Android, and iOS clients. Jitsi also operates meet.jit.si, a version of Jitsi Meet hosted by Jitsi for free community use. Other projects include: Jigasi, lib-jitsi-meet, Jidesha, and Jitsi.
Google Workspace is a collection of cloud computing, productivity and collaboration tools, software and products developed and marketed by Google. It consists of Gmail, Contacts, Calendar, Meet and Chat for communication; Currents for employee engagement; Drive for storage; and the Google Docs Editors suite for content creation. An Admin Panel is provided for managing users and services. Depending on edition Google Workspace may also include the digital interactive whiteboard Jamboard and an option to purchase add-ons such as the telephony service Voice. The education edition adds a learning platform Google Classroom and today has the name Workspace for Education.
Ovi by Nokia was the brand for Nokia's Internet services. The Ovi services could be used from a mobile device, computer or via the web. Nokia focused on five key service areas: Games, Maps, Media, Messaging and Music. Nokia's aim with Ovi was to include third party developers, such as operators and third-party services like Yahoo's Flickr photo site. With the announcement of Ovi Maps Player API, Nokia started to evolve their services into a platform, enabling third parties to make use of Nokia's Ovi services.
LiveChat Software is a customer service software company and developer of LiveChat – software as a service-based help desk software and online chat software for e-commerce sales, customer support, and lead generation.
MobileMe is a discontinued subscription-based collection of online services and software offered by Apple Inc. All services were gradually transitioned to and eventually replaced by the free iCloud, and MobileMe ceased on June 30, 2012, with transfers to iCloud being available until July 31, 2012, or data being available for download until that date, when the site finally closed completely. On that date all data was deleted, and email addresses of accounts not transferred to iCloud were marked as unused.
A software widget is a relatively simple and easy-to-use software application or component made for one or more different software platforms.
In electronic commerce, conversion marketing is marketing with the intention of increasing conversions—that is, site visitors who are paying customers.
Zendesk, Inc. is a Danish-American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014.
Opera Mobile Store was a platform-independent browser-based app store for mobile-phone owners and a digital application distribution platform used by more than 40,000 developers. It is owned and maintained by Opera. Launched by a third-party provider in March 2011, the Opera Mobile Store was relaunched on a new platform, after acquisition of Handster, a mobile app store platform company, in January 2012. The service allows users to browse and download applications for over 7,500 different devices on Android, Java, BlackBerry OS, Symbian, iOS, and Windows Mobile.
Help Scout, legally Help Scout PBC, is a global remote company which is a provider of help desk software and is headquartered in Boston, Massachusetts. The company provides an email-based customer support platform, knowledge base tool, and an embeddable search/contact widget for customer service professionals. Help Scout's main product is a web-based SaaS HIPAA-compliant help desk.
Comm100 Live Chat is an online web chat software offered via the SaaS business model. It is used by companies to centrally manage inquiries and support for customers on various platforms, utilizing live chat and AI-assisted responses to interact with the end-user.
Taskworld is a cloud-based collaboration platform created by Fred Mouawad. The SaaS is designed to facilitate project and task management, collaboration, delegation, communication, knowledge management, measure progress and provide performance metrics for evidence-based evaluations within teams. It allows team members to assign and receive tasks, add followers, record comments, share and store unlimited files and organize projects.
Comparison of user features of messaging platforms refers to a comparison of all the various user features of various electronic instant messaging platforms. This includes a wide variety of resources; it includes standalone apps, platforms within websites, computer software, and various internal functions available on specific devices, such as iMessage for iPhones.
