A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
The ISO 9000 family is a set of five quality management systems (QMS) standards by the International Organization for Standardization (ISO) that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. ISO 9000 deals with the fundamentals of QMS, including the seven quality management principles that underlie the family of standards. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill. ISO 9002 is a model for quality assurance in production and installation. ISO 9003 for quality assurance in final inspection and test. ISO 9004 gives guidance on achieving sustained organizational success.
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function.
ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group.
The Malaysian Electronic Payment System (MEPS) is an interbank network service provider in Malaysia. In August 2017, MEPS merged with Malaysian Electronic Clearing Corporation Sdn Bhd (MyClear) to form Payments Network Malaysia Sdn Bhd (PayNet).
IATF 16949:2016 is a technical specification aimed at the development of a quality management system which provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the automotive industry supply chain and assembly process. It is based on the ISO 9001 standard and the first edition was published in June 1999 as ISO/TS 16949:1999. IATF 16949:2016 replaced ISO/TS 16949 in October 2016.
ISO 22000 is a food safety management system by the International Organization for Standardization (ISO) which is outcome focused, providing requirements for any organization in the food industry with objective to help to improve overall performance in food safety. These standards are intended to ensure safety in the global food supply chain. The standards involve the overall guidelines for food safety management and also focuses on traceability in the feed and food chain.
ISO 13485Medical devices -- Quality management systems -- Requirements for regulatory purposes is a voluntary standard, published by International Organization for Standardization (ISO) for the first time in 1996, and contains a comprehensive quality management system for the design and manufacture of medical devices. The latest version of this standard supersedes earlier documents such as EN 46001 and EN 46002 (1996), the previously published ISO 13485, and ISO 13488.
TL 9000 is a quality management system standard designed by the QuEST Forum in 1998. It was created to focus on supply chain directives throughout the international telecommunications industry, including the USA. As with IATF 16949 for the automotive industry and AS9100 for the aerospace industry, TL 9000 specializes the generic ISO 9001 standard to meet the needs of one industrial sector, which for TL 9000 is the information and communications technology (ICT) sector—extending from service providers through ICT equipment manufacturers through the suppliers and contractors and subcontractors that provide electronic components, software components and services to those ICT equipment manufacturers.
Mitsubishi Caterpillar Forklifts, Inc. is a group of multinational companies that were formed under a joint venture between Mitsubishi Heavy Industries (MHI) and Caterpillar Inc. in order to manufacture and market trucks. The group manufactures and distributes Cat Lift Trucks, Mitsubishi Forklift Trucks and Jungheinrich warehouse products to the material handling industry.
M3 Technology was founded as J&K Electronics Inc in 1998 as a distributor of electronic components on Long Island. In 2004, the company was renamed M3 Technology and established a new focus; the supply of parts and components to the aerospace industry.
The McGuff Companies consist of three entities: a wholesale distributor of medical supplies, a compounding pharmacy, and a pharmaceutical manufacturing facility which produces sterile injectables for national and international distribution. The McGuff Companies have been featured in the International Journal of Pharmaceutical Compounding (IJPC).
nVent SCHROFF GmbH is a German manufacturer of electronic packaging products and segment of nVent. nVent SCHROFF products include cabinets, housings, chassis and related components for multiple markets such as telecommunications, data centers and traffic management. nVent SCHROFF GmbH is headquartered in Straubenhardt near Pforzheim, and was founded in 1962 by Gunther Schroff. It is now part of the UK-based company nVent Electric plc. nVent employs 9,000 people worldwide of which about 1,500 are part of the brand Schroff.
ZNAK Ltd. – is a Ukrainian manufacturer of plastic payment cards, document application forms and polycarbonate pages for passports, etc. Located in Kyiv. A member of the Ukrainian EDAPS Consortium.
Det Norske Veritas (DNV), formerly DNV GL) is an international accredited registrar and classification society headquartered in Høvik, Norway. As of 10 January 2024, the company has about 15,000 employees and 350 offices operating in more than 100 countries and provides services for several industries, including maritime, oil and gas, renewable energy, electrification, and healthcare. DNV GL was created in 2013 as a result of a merger between two leading organizations in the field — Det Norske Veritas (Norway) and Germanischer Lloyd (Germany). In 2021, DNV GL changed its name to DNV while retaining its post-merger structure.
DQS Holding GmbH based in Frankfurt am Main is the holding company of the worldwide DQS Group. The group provides assessments and certifications of management systems and processes of any type.
Ador Welding Limited is an industrial manufacturing company headquartered in Mumbai, India. The flagship company of the Ador Group, Ador Welding produces a variety of welding products, industry applications, and technology services, including welding consumables as well as welding and cutting equipment. It has over 30% market share in the organized welding market and is considered one of the major players in the Indian welding industry. Ador PEB is the company's project engineering division. PEB is based in Pune and has provided services to the Indian Government's Bharat Nirman Program in the field of combustion and thermal engineering technologies.
BA 9000 Body Armor Quality Management System Requirements were established by the National Institute of Justice as a quality standard for body armor. It specifies the construction and assembly requirements of personal armor for federal, state, tribal and local law enforcement and corrections agencies; the requirements of BA 9000 are voluntary.
DGQ is a membership organization, which was founded in 1952 by Technical Statistics Committee under Committee for Economical Production. Since 1972, DGQ is legally independent under its present name.
ISO 37001Anti-bribery management systems - Requirements with guidance for use, is a management system standard published by International Organization for Standardization (ISO) in 2016. As the title suggests, this standard sets out the requirements for the establishment, implementation, operation, maintenance, and continual improvement of an anti-bribery management system (ABMS). It also provides guidance on the actions and approaches organizations can take to adhere to the requirements of this standard.
