Christina Maslach

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Christina Maslach
Christina Maslach portrait2.jpg
Born (1946-01-21) January 21, 1946 (age 78)
Education Radcliffe College (BA)
Stanford University (PhD)
Occupation(s)Psychologist, psychology professor
Known forStopping the Stanford prison experiment
Spouse
(m. 1972)

Christina Maslach (born January 21, 1946) [1] is an American social psychologist and professor emerita of psychology at the University of California, Berkeley, [2] known for her research on occupational burnout. [3] She is a co-author of the Maslach Burnout Inventory [4] and Areas of Worklife Survey. [5] Early in her professional career, Maslach was instrumental in stopping the Stanford prison experiment. [6] In 1997, she was awarded the U.S. Professor of the Year.

Contents

Education and career

Maslach graduated from Berkeley High School (California) (1963), Radcliffe College (1967) and earned a Ph.D. in psychology at Stanford University (1971). [7] After receiving her Ph.D., Maslach joined the psychology department at Berkeley as an assistant professor. [2]

Her critique of the Stanford prison experiment persuaded investigator Philip Zimbardo (later her husband) to stop the experiment after only six days. [6] The experience also shaped Maslach's later career, particularly her interest in occupational burnout [8] as a response to unavoidable stress. [9] Maslach and Zimbardo married in 1972, a year after the study. [10]

In 1981, Maslach and Susan E. Jackson authored the Maslach Burnout Inventory (MBI) to assess an individual's experience of occupational burnout in human services settings. [4] She later developed alternative versions of the original MBI to be used to assess education settings (1986) and general occupational settings (1996). [11] More than 30 years later, in 2014, Maslach Burnout Inventory was still being cited as "the mainstream measure for burnout." [12]

From 1988 to 1989, she was President of the Western Psychological Association (WPA). Since 2001, she has been Vice Provost for Undergraduate Education at the University of California, Berkeley. [7]

Awards and honors

In 1991, Maslach was elected a Fellow of the American Association for the Advancement of Science. She is also a Fellow of the American Psychological Association [7] and of the WPA. [13]

At Berkeley, Maslach has received the Distinguished Teaching Award and the Social Sciences Service Award. [14] In 1997, she was named the U.S. Professor of the Year by the Council for Advancement and Support of Education and the Carnegie Foundation for the Advancement of Teaching in 1997. [15] In 2008, Maslach won the WPA Outstanding Teaching Award. [13]

Related Research Articles

<span class="mw-page-title-main">Stanford prison experiment</span> Controversial 1971 psychological experiment

The Stanford prison experiment (SPE) was a psychological experiment performed during August 1971. It was a two-week simulation of a prison environment that examined the effects of situational variables on participants' reactions and behaviors. Stanford University psychology professor Philip Zimbardo managed the research team who administered the study.

Obedience, in human behavior, is a form of "social influence in which a person yields to explicit instructions or orders from an authority figure". Obedience is generally distinguished from compliance, which some authors define as behavior influenced by peers while others use it as a more general term for positive responses to another individual's request, and from conformity, which is behavior intended to match that of the majority. Depending on context, obedience can be seen as moral, immoral, or amoral. For example, in psychological research, individuals are usually confronted with immoral demands designed to elicit an internal conflict. If individuals still choose to submit to the demand, they are acting obediently.

<span class="mw-page-title-main">Philip Zimbardo</span> American social psychologist (born 1933)

Philip George Zimbardo is an American psychologist and a professor emeritus at Stanford University. He became known for his 1971 Stanford prison experiment, which was later criticized severely for both ethical and scientific reasons. He has authored various introductory psychology textbooks for college students, and other notable works, including The Lucifer Effect, The Time Paradox, and The Time Cure. He is also the initiator and president of the Heroic Imagination Project.

Ergophobia is described as an extreme and debilitating fear associated with work, a fear of finding or losing employment, or fear of specific tasks in the workplace. The term ergophobia comes from the Greek "ergon" (work) and "phobos" (fear).

Deindividuation is a concept in social psychology that is generally thought of as the loss of self-awareness in groups, although this is a matter of contention. For the social psychologist, the level of analysis is the individual in the context of a social situation. As such, social psychologists emphasize the role of internal psychological processes. Other social scientists, such as sociologists, are more concerned with broad social, economic, political, and historical factors that influence events in a given society.

The two-factor theory of emotion posits when an emotion is felt, a physiological arousal occurs and the person uses the immediate environment to search for emotional cues to label the physiological arousal.

<span class="mw-page-title-main">Abbas Milani</span> Iranian-American historian and author (born 1949)

Abbas Malekzadeh Milani is an Iranian-American historian, educator, and author. Milani is a visiting professor of political science, and the Hamid and Christina Moghadam Director of the Iranian Studies program at Stanford University. He is also a research fellow and co-director of the Iran Democracy Project at Stanford University's Hoover Institution. In Milani's book, Lost Wisdom: Rethinking Modernity in Iran, he has found evidence that Persian modernism dates back to more than 1,000 years ago.

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The Experiment is a 2002 BBC documentary series in which 15 men are randomly selected to be either "prisoner" or guard, contained in a simulated prison over an eight-day period. Produced by Steve Reicher and Alex Haslam, it presents the findings of what has subsequently become known as the BBC Prison Study. These findings centered around "the social and psychological consequences of putting people in groups of unequal power" and "when people accept inequality and when they challenge it".

<span class="mw-page-title-main">Emotional exhaustion</span> Chronic state of physical and emotional depletion

Emotional exhaustion is symptom of burnout, a chronic state of physical and emotional depletion that results from excessive work or personal demands, or continuous stress. It describes a feeling of being emotionally overextended and exhausted by one's work. It is manifested by both physical fatigue and a sense of feeling psychologically and emotionally "drained".

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The ICD-11 of the World Health Organization (WHO) describes occupational burnout as an occupational phenomenon resulting from chronic workplace stress that has not been successfully managed, with symptoms characterized by "feelings of energy depletion or exhaustion; increased mental distance from one’s job, or feelings of negativism or cynicism related to one's job; and reduced professional efficacy." It is classified as a mismatch between the challenges of work and a person's mental and physical resources, but is not recognized by the WHO as a medical condition.

The Maslach Burnout Inventory(MBI) is a psychological assessment instrument comprising 22 symptom items pertaining to occupational burnout. The original form of the MBI was developed by Christina Maslach and Susan E. Jackson with the goal of assessing an individual's experience of burnout. As underlined by Schaufeli (2003), a major figure of burnout research, "the MBI is neither grounded in firm clinical observation nor based on sound theorising. Instead, it has been developed inductively by factor-analysing a rather arbitrary set of items" (p. 3). The instrument takes 10 minutes to complete. The MBI measures three dimensions of burnout: emotional exhaustion, depersonalization, and personal accomplishment.

Angeline Myra Keen (1905–1986) was an American malacologist and invertebrate paleontologist. She was an expert on the evolution of marine mollusks. With a PhD in psychology. Keen went from being a volunteer, identifying shells at Stanford, and having no formal training in biology or geology, to being one of the world's foremost malacologists. She was called the "First Lady of Malacology".

<i>The Stanford Prison Experiment</i> (film) 2015 American film

The Stanford Prison Experiment is a 2015 American docudrama psychological thriller film directed by Kyle Patrick Alvarez, written by Tim Talbott, and starring Billy Crudup, Michael Angarano, Ezra Miller, Tye Sheridan, Keir Gilchrist, Olivia Thirlby, and Nelsan Ellis. The plot concerns the 1971 Stanford prison experiment, conducted at Stanford University under the supervision of psychology professor Philip Zimbardo, in which students played the role of either a prisoner or correctional officer.

<span class="mw-page-title-main">Craig Haney</span>

Craig Haney is an American social psychologist and a professor at the University of California, Santa Cruz, noted for his work on the study of capital punishment and the psychological impact of imprisonment and prison isolation since the 1970s. He was a researcher on The Stanford Prison Experiment.

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<i>The Lucifer Effect</i> Book by Philip Zimbardo

The Lucifer Effect: Understanding How Good People Turn Evil is a 2007 book which includes professor Philip Zimbardo's first detailed, written account of the events surrounding the 1971 Stanford Prison Experiment (SPE) – a prison simulation study which had to be discontinued after only six days due to several distressing outcomes and mental breaks of the participants. The book includes over 30 years of subsequent research into the psychological and social factors which result in immoral acts being committed by otherwise moral people. It also examines the prisoner abuse at Abu Ghraib in 2003, which has similarities to the Stanford experiment. The title takes its name from the biblical story of the favored angel of God, Lucifer, his fall from grace, and his assumption of the role of Satan, the embodiment of evil. The book was briefly on The New York Times Non-Fiction Best Seller and won the American Psychological Association's 2008 William James Book Award.

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Susan E. Jackson is an American researcher in the fields of managing for environmental sustainability, strategic human resource management, occupational burnout, and work team diversity. She was the co-author of the Maslach Burnout Inventory in 1981, the primary diagnostic instrument for the condition of occupational burnout.

References

  1. "Archived copy" (PDF). Archived from the original (PDF) on 2020-09-03. Retrieved 2017-09-27.{{cite web}}: CS1 maint: archived copy as title (link)
  2. 1 2 Worth, Katie. "When Scientists Are Mad about Each Other". Scientific American. Retrieved 2018-01-05. In lectures they frequently discuss the moment when Maslach argued with Zimbardo in the parking lot, which Zimbardo describes as an act of heroism, because she stood up for her principles even though she knew the consequence might be losing his and his colleagues' approval—and ending a relationship she cared about.
  3. Scott Plous. "Christina Maslach". Maslach.socialpsychology.org. Retrieved 2012-06-27.
  4. 1 2 Maslach, C.; Jackson, S.E. (1981). "The measurement of experienced burnout". Journal of Occupational Behavior, 2, 99–113.
  5. Leiter, M.P; Maslach, C. (1999). "Six areas of worklife: A model of the organizational context of burnout". Journal of Health and Human Resources Administration,21, 472–489.
  6. 1 2 "The Stanford Prison Experiment: Still powerful after all these years (1/97)". News.stanford.edu. 1996-08-12. Archived from the original on 2011-11-18. Retrieved 2018-07-12. Maslach walked into the mock prison on the evening of the fifth day. Having just received her doctorate from Stanford and starting an assistant professorship at Berkeley, she had agreed to do subject interviews the next day and had come down the night before to familiarize herself with the experiment.
  7. 1 2 3 Curriculum vitae Archived 2012-08-23 at the Wayback Machine , retrieved 2012-06-22.
  8. "Signs of Job Burnout". Spark Podcast. Retrieved 2020-10-22.
  9. Ratnasar, Romesh (2011). "The Menace Within". Stanford Alumni Magazine. Retrieved July 12, 2018. The clearest influence the study had on me was that it raised some really serious questions about how people cope with extremely emotional, difficult situations, especially when it's part of their job—when they have to manage people or take care of them or rehabilitate them. So I started interviewing people. I started with some prison guards in a real prison, and talked to them about their jobs and how they understood what they were doing...I interviewed people who worked in hospitals, in the ER. After a while I realized there was a rhythm and pattern emerging, and when I described it to someone they said, "I don't know what it's called in other professions, but in our occupation we call it 'burnout.'
  10. Ratnesar, Romesh. "The Menace Within". Stanford Magazine. No. July/August 2011. Stanford, California: Stanford University. Archived from the original on November 10, 2018.
  11. Maslach, C.; Jackson, S.E.; Leiter, M.P. (1996–2016). Maslach Burnout Inventory Manual (Fourth Edition). Menlo Park, CA: Mind Garden, Inc.
  12. Loera, Barbara (December 12, 2004). "Evaluating the Psychometric Properties of the Maslach Burnout Inventory-Human Services Survey (MBI-HSS) among Italian Nurses: How Many Factors Must a Researcher Consider?". PLOS ONE. 9 (12): e114987. doi: 10.1371/journal.pone.0114987 . PMC   4264862 . PMID   25501716. S2CID   4583719. The Maslach Burnout Inventory (MBI) is the mainstream measure for burnout.
  13. 1 2 Program for 88th Convention of the WPA, 2008 Archived 2010-07-15 at the Wayback Machine , retrieved 2012-06-25.
  14. "Christina Maslach". University of California, Berkeley . Retrieved May 24, 2014.
  15. McBroom, Pat. "UC Berkeley professor of psychology, Christina Maslach, is chosen to be U.S. Professor of the Year by CASE". University of California, Berkeley . Retrieved May 24, 2014.