Copper Card

Last updated

Copper Card
Copper Card.jpg
Location Metro Phoenix
LaunchedAugust 19, 2024
Technology
Manager Vix Technology
Currency US $
Stored-value Pay as you go
Auto rechargeAutoload replenishment
Validity
Retailed
  • Online
  • Vending machines
  • Service centers
  • Convenience stores
  • Retail stores
Website valleymetrofares.org OOjs UI icon edit-ltr-progressive.svg

The Copper Card is a contactless smartcard fare collection system used by Valley Metro in Metro Phoenix, Arizona. The Copper Card and the Valley Metro mobile app are accepted on Valley Metro Rail, Valley Metro Bus, and Tempe Streetcar services.

Contents

The Copper Card replaces Valley Metro's paper passes and tickets. Daily, weekly, and monthly passes are available with fare capping, which automatically credits the cost of individual trips towards a pass.

Valley Metro began researching new payment systems in 2015, following the passage of the Proposition 104 transit tax measure. Valley Metro and the city of Phoenix awarded a contract to provide the system to Australian firm Vix Technology in 2020. Mobile payments were added to the Valley Metro app in March 2023, and the first Copper Cards were distributed in early 2024. The Copper Card system was officially launched in August 2024 and replaced all paper passes at the end of October 2024. [1] [2]

Technology

The Copper Card is a contactless smartcard, the same size as a credit card. Value can be added to Copper Cards at many major retailers that sell gift cards, using an existing payments network maintained by InComm Payments. This technology requires no special hardware at retailers, allowing Copper Cards to be sold on gift card racks at national and local retailers throughout the Phoenix metropolitan area. [3] The accompanying Valley Metro mobile app is available for iOS and Android devices, and is free. [2]

History

Predecessors

Since the 1990s, Valley Metro has adopted innovative solutions for fare payment. Phoenix Transit System, a predecessor of Valley Metro, created an innovative postpaid billing system for employer-sponsored passes in 1991. This system, marketed as the Bus Card Plus, used an early form of fare capping, where employers were charged for their employees' rides up to the cost of a monthly bus pass. Bus fareboxes were equipped with magnetic stripe card readers, which were built in-house. [4]

In 1995, Valley Metro began accepting MasterCard and Visa credit cards onboard buses. The acceptance of credit cards onboard buses was initially viewed as a major innovation, but it had numerous shortcomings. Credit card transactions were not processed in real time, due to technical and financial limitations. Instead, credit card information was downloaded from the fareboxes at bus garages, and charges were submitted to MasterCard and Visa weekly. This method saved money on processing fees, but it made Valley Metro liable for declined or fraudulent transactions. The cost of fraudulent transactions proved to be too high, and Valley Metro stopped accepting credit cards in 2002. [4] [5] [6]

Valley Metro introduced its previous system of paper bus passes in 2007. Buses accepted cash payments and paper daily, weekly, and monthly passes, and paper tickets were sold at light rail stations. This system used proprietary hardware made by Scheidt & Bachmann and was not easily expandable. The Bus Card Plus program for employer-sponsored passes was rebranded as the Platinum Pass, using a new proprietary smartcard. [7]

Proposal

Valley Metro and the city of Phoenix began researching new fare payment systems in 2015, following the passage of the Proposition 104 transit tax measure. The city of Phoenix led the project and defined four goals for a new system: improved customer-facing technology, the ability to collect better statistics, improved distribution networks for fare media, and long-term resilience. In 2018, the new system was expected to be fully operational by 2021. [8]

Valley Metro and the city of Phoenix awarded a 19-year contract to Vix Technology in July 2020. The contract includes equipment, technology, and services for a new fare collection system for all Valley Metro services, including buses and light rail. [9]

Launch

A new Valley Metro mobile app was launched in 2021, and mobile payments within the app became available as a pilot program in 2022. Installation of new card readers, which also support the mobile app, began on buses and at light rail stations in late 2022. Mobile payments were fully accepted across bus and light rail services beginning in February 2023. [10] [11]

The installation of the Copper Card system was delayed due to supply chain disruptions in the wake of the COVID-19 pandemic. [11]

In April 2024, ADA, Platinum, and A+ Copper Cards were activated to use on rail and buses. These cards are issued to disabled individuals, employees of major employers, and students respectively. [12] [13] [14] [15]

On August 19, 2024, Valley Metro officially launched the Copper Card. With the full launch of the system, retail stores began selling Copper Cards including Albertsons, CVS, Safeway, and Walgreens and convenience stores including Circle K. [16] [17] [18]

Valley Metro stopped honoring the existing paper passes on October 28, 2024. [19]

Rates

The Copper Card and the Valley Metro mobile app support fare capping, branded as Smart Fare. Fare capping credits each single ride fare towards the cost of a daily, weekly, and monthly pass. Daily, weekly, and monthly passes are no longer sold up front, and are activated by fare capping once they are earned. [20]

The Copper Card is accepted on Valley Metro bus services, including local, RAPID, and express services. It is also accepted on Valley Metro Rail and will be accepted on the Tempe Streetcar when it begins to charge fares in late 2024. The Copper Card is not accepted on paratransit services or rural route 685 to Ajo. [20]

Valley Metro fares
Fare typeLocal bus and light railExpress / RAPID1Reduced fare2
Single ride$2$3.25$1
Daily cap$4$6.50$2
Weekly cap$20-$10
Monthly cap$64$104$32
Notes
  1. A local/light rail 24-hour pass can be used on an Express or RAPID route for a $1.25 upcharge, or a $2.25 charge for reduced-fare customers.
  2. Reduced fares are available for individuals with disabilities, seniors aged 65 and older, children ages 6 to 18, and Medicare beneficiaries.

Card variants

VariantsDesignFare typeAvailability
Adult Copper Card.jpg Adult fareMost common fare card - reloadable and used by the general public. 1-day, 7-day, and 31-day limited use versions distributed by select organizations/businesses.
Reduced Copper Card Reduced.jpg Reduced fareOnly available with a reduced fare account via Valley Metro. 1-day, 7-day, and 31-day limited use versions distributed by select organizations/businesses.
Platinum Copper Card Platinum.jpg Unlimited travelCard for organizations and businesses that cover the cost of fare for their employees, residents, etc.
ADA Platinum Copper Card ADA Platinum.jpg Unlimited travelProvides free transit for ADA eligible and certified riders, as well as one personal care attendant.
A+ Copper Card A+.jpg YouthCard for students that is issued by participating schools.

See also

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References

  1. ↑ "Valley Metro, Phoenix want riders' ideas on regional fare policy". Daily Independent. July 27, 2023. Archived from the original on August 3, 2023. Retrieved October 30, 2023.
  2. 1 2 "Tips for using purple fare readers". Valley Metro. August 19, 2024. Retrieved August 26, 2024.
  3. ↑ "Retail Fare Outlet". Valley Metro. March 10, 2024. Retrieved March 10, 2024.
  4. 1 2 Schwenk, Judith C. (1996). "Using Credit Cards To Pay Bus Fares in Phoenix". Federal Transit Administration Service Innovation Division. Retrieved July 16, 2024.
  5. ↑ Fare Policies, Structures and Technologies: Update (PDF). TCRP Report 94. Washington, D.C: Transportation Research Board. 2003. p. 19. ISBN   0-309-08764-3.
  6. ↑ "Bus Fares". Valley Metro. Archived from the original on October 20, 2002.
  7. ↑ "Joint Study Session of Valley Metro RPTA and Valley Metro Rail" (PDF). Valley Metro. June 20, 2019. Archived from the original (PDF) on November 30, 2020. Retrieved September 24, 2024.
  8. ↑ Regional Fare Collection System Improvements Project (Report). City of Phoenix Public Transit Department. June 6, 2018. Archived from the original on September 24, 2024.
  9. ↑ "Vix Technology Selected to Design and Deliver Advanced Public Transit Ticketing System" (PDF) (Press release). Vix Technology. July 24, 2020. Archived from the original (PDF) on June 3, 2023. Retrieved September 24, 2024.
  10. ↑ "Transit fares are becoming more mobile". Valley Metro. June 7, 2023. Archived from the original on October 30, 2023. Retrieved October 30, 2023.
  11. 1 2 Gartin, Grey; Swaminathan, Shri (February 14, 2023). "Valley Metro introduces digital fare on its mobile app". The State Press. Retrieved September 24, 2024.
  12. ↑ Wilson, Steve (April 30, 2024). "Phoenix Embraces Digital Transitions, Valley Metro Introduces App and Card Fare System for Easier Commutes". Hoodline. Retrieved May 1, 2024.
  13. ↑ "Valley Metro hosting town halls to inform riders about new Smart Fare system". KTAR. May 3, 2024. Retrieved May 3, 2024.
  14. ↑ "Transit Briefs: SacRT, TTC, Phoenix Valley Metro, Colorado General Assembly". Railway Age. March 20, 2024. Retrieved June 3, 2024.
  15. ↑ "Transit Briefs: NYMTA, TriMet, Valley Metro". Railway Age. June 6, 2024. Retrieved June 8, 2024.
  16. ↑ Gray, Brandon (July 25, 2023). "Valley Metro asks for public feedback on new Smart Fare technology". KTAR News. Archived from the original on July 27, 2023. Retrieved October 30, 2023.
  17. ↑ Worrell, Carolina (February 1, 2023). "Transit Briefs: Calif. HCD/DGS, LA Metro, Sound Transit, Valley Metro". Railway Age. Retrieved March 10, 2024.
  18. ↑ Covarrubias Jr., Rey (July 18, 2024). "Here's what upgrades are in store for Phoenix-area Valley Metro systems in 2024". Arizona Republic. Retrieved July 18, 2024.
  19. ↑ "Valley Metro's new fare system is here — it's time to make the switch!". Valley Metro. September 25, 2024. Retrieved October 23, 2024.
  20. 1 2 "Pricing". Valley Metro. August 19, 2024. Retrieved August 26, 2024.
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