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Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
NICE is a New York metropolitan area based, public, global company with operations around the world. It specializes in contact center software, artificial intelligence, digital and workforce engagement management solutions. The company serves various industries, such as financial services, telecommunications, healthcare, outsourcers, retail, media, travel, service providers, and utilities.
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology (IT).
Zoho Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), project management, invoicing and other applications. It is developed by Zoho Corporation.
Customer intelligence (CI) as part of business intelligence is the process of gathering and analyzing information regarding customers, and their details and activities, to build deeper and more effective customer relationships and improve decision-making by vendors.
Entellium was a U.S. software company that developed on-demand customer relationship management (CRM) software for small and midsize businesses. It was sold to Intuit in bankruptcy court, but as of October 2009, Intuit was reportedly not using the software.
CiviCRM is a web-based suite of internationalized open-source software for constituency relationship management that falls under the broad rubric of customer relationship management. It is specifically designed for the needs of non-profit, non-governmental, and advocacy groups, and serves as an association-management system.
Customer Experience is the totality of cognitive, affective, sensory, and behavioral consumer responses during all stages of the consumption process including pre-purchase, consumption, and post-purchase stages.
Ntractive was a privately held software development company based in Grand Forks, North Dakota that marketed business software to small to medium-sized companies. Established in 2006, the company's main product was Elements CRM, a Mac CRM application aimed at small business that use Mac OS X computers, iPads and iPhones., Elements CRM was a cloud computing web application that employed a unique site-specific browser to merge desktop and web application functionality. The product was first introduced to the public at a keynote address during Apple's 2007 World Wide Developer's Conference. The official launch of Elements SBM 1.0 took place at Macworld 2009. The product was then renamed to Elements CRM and with its 2.0 release was awarded the honor of Apple "Staff Pick" in July, 2009.
The SAP CRM applications were initially integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in November 2000. The current release 7.0 has been updated with quarterly enhancement packs (EHPs) since 2009.
Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Today, email management is an essential component of customer service management. Customer service call centers currently employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in Loveland, Colorado; and New York, New York.
Social CRM is the use of social media services, techniques and technology to enable organizations to engage with their customers.
Neolane, Inc. is a conversational marketing technology provider, which develops marketing automation and cross-channel campaign management software and services for business-to-business and business-to-consumer marketers. In 2012, Neolane recorded $58 million in revenue representing 40% year-over-year growth. It was announced in June 2013 that Adobe Systems would buy Neolane for $600 million.
Dolibarr ERP CRM is an open source, free software package for companies of any size, foundations or freelancers. It includes different features for enterprise resource planning (ERP) and customer relationship management (CRM) but also other features for different activities.
Streak is an American software company which is the developer of an eponymous customer relationship management platform for Gmail. The company also developed Secure Mail for Gmail, an open-source Google Chrome extension that allowed users to encrypt their Gmail messages.
Elements CRM iOS is a Mac Customer Relationship Management solution built by Ntractive for Apple business using Apple devices. Offered as a Cloud computing subscription-based service, Elements CRM iOS is a universal mobile app for the iPhone and iPad. Elements CRM iOS is an add-on to the Elements CRM desktop app. The iPad CRM version of Elements CRM iOS looks, works and feels like the desktop app. The iPhone CRM app is a limited version of the most important functions of the desktop app.
Microsoft Dynamics 365 is a set of enterprise accounting and sales software products offered by Microsoft. Its flagship product, Dynamics GP, was founded in 1981.
Creatio is a global vendor of software to automate workflows and a CRM with no-code development.
References
- ↑ "What is CIM? How does it differ from CRM?". Destination CRM. 2002-09-13. Archived from the original on 2014-01-16. Retrieved 2014-01-15.
- 1 2 A. Asohan (2013-12-17). "Two MSC companies unite on customer experience front". The Malay Mail . Retrieved 2014-01-15.
- 1 2 "Synchrony Makes Deal". The Cincinnati Post . HighBeam Research. 2000-11-15. Archived from the original on 2014-06-10. Retrieved 2014-01-15.
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