Customer proprietary network information (CPNI) is the data collected by telecommunications companies about a consumer's telephone service. [1] It includes the time, date, duration and destination number of each call, the type of network a consumer subscribes to, and certain other information that appears on the consumer's telephone bill. [2] CPNI may also include account/subscriber information such as the number of lines.
CPNI is protected and regulated by the Federal Communications Commission. Privacy rules primarily apply to individually identifiable CPNI, meaning CPNI data that is linked or linkable to a particular person through other data such as a wireless account number, wireless phone number or email address. However, data such as name, address and phone number are not themselves CPNI. [3] CPNI does not include financial information or sensitive personal information such as Social Security Numbers or credit card information. [4]
Telemarketers or customer service agents working on behalf of telephone companies must go through an additional customer authentication layer (typically a PIN, or last four digits of the stored payment method) and ask for the customer's consent prior to accessing the billing information or before using or sharing that information.
This section has multiple issues. Please help improve it or discuss these issues on the talk page . (Learn how and when to remove these messages)
|
The U.S. Telecommunications Act of 1996 granted the Federal Communications Commission (FCC) authority to regulate how CPNI can be used, and to enforce related consumer information privacy provisions. [5] The rules in the 2007 FCC CPNI Order further restrict CPNI use and created new notification and reporting requirements. [6]
The rules in the 2007 CPNI Order include:
Note that as long as an affiliate is "communications" related, the FCC has ruled that CPNI is under an opt-out approach (can be shared without your explicit permission). A phone company is not permitted to sell or otherwise disclose CPNI information, such as numbers you call, when you called them, where you were when you called them, or any other personally identifying information, except subject to either such exceptions are provided in the statute or regulations, or with approval of the customer. Law enforcement access to CPNI ordinarily requires proper judicial approval, but some data about telecommunications customers can be shared or sold to "communications" related companies. [7] One can verify this by checking rule 64.2007(b)(1) and footnote 137 in the 2007 CPNI order.
The 2007 CPNI Order does not revise all CPNI rules. For example, the rule revisions adopted in the Order do not limit a carrier's ability to use CPNI to perform billing and collections functions, restrict CPNI use to effect maintenance and repair activity, or impact responses to lawful subpoenas.
Fines for failure to comply with CPNI rules can be substantial. In 2024, the FCC settled with TracFone Wireless and AT&T for $16 million and $13 million, respectively, for violations of the CPNI rules. [8] [9]
The Federal Communications Commission (FCC) is an independent agency of the United States government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction over the areas of broadband access, fair competition, radio frequency use, media responsibility, public safety, and homeland security.
An Internet service provider (ISP) is an organization that provides myriad services related to accessing, using, managing, or participating in the Internet. ISPs can be organized in various forms, such as commercial, community-owned, non-profit, or otherwise privately owned.
Enhanced 911 is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 and known as eCall when called by a vehicle.
Caller identification is a telephone service, available in analog and digital telephone systems, including voice over IP (VoIP), that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called Calling Name Presentation (CNAM). The service was first defined in 1993 in International Telecommunication Union – Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3.
Telephone slamming is an illegal telecommunications practice, in which a subscriber's telephone service is changed without their consent. Slamming became a more visible issue after the deregulation of the telecommunications industry in the mid-1980s, especially after several price wars between the major telecommunications companies. The term slamming was coined by Mick Ahearn, who was a consumer marketing manager at AT&T in September 1987. The inspiration for the term came from the ease at which a competitor could switch a customer's service away from AT&T by falsely notifying a telephone company that an AT&T customer had elected to switch to their service. This process gave AT&T's competitors a "slam dunk" method for the unauthorized switching of a customer's long-distance service. The term slamming became an industry standard term for this practice.
A conference call is a telephone call in which someone talks to several people at the same time. The conference call may be designed to allow the called party to participate during the call or set up so that the called party merely listens into the call and cannot speak.
The Communications Assistance for Law Enforcement Act (CALEA), also known as the "Digital Telephony Act," is a United States wiretapping law passed in 1994, during the presidency of Bill Clinton.
Local number portability (LNP) for fixed lines, and full mobile number portability (FMNP) for mobile phone lines, refers to the ability of a "customer of record" of an existing fixed-line or mobile telephone number assigned by a local exchange carrier (LEC) to reassign the number to another carrier, move it to another location, or change the type of service. In most cases, there are limitations to transferability with regards to geography, service area coverage, and technology. Location Portability and Service Portability are not consistently defined or deployed in the telecommunication industry.
A mobile virtual network operator (MVNO) is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers. An MVNO enters into a business agreement with a mobile network operator to obtain bulk access to network services at wholesale rates, then sets retail prices independently. An MVNO may use its own customer service, billing support systems, marketing, and sales personnel, or it could employ the services of a mobile virtual network enabler (MVNE).
Embarq Corporation was the largest independent local exchange carrier in the United States, serving customers in 18 states and providing local, long-distance, high-speed data and wireless services to residential and business customers. It had been formerly the local telephone division (LTD) of Sprint Nextel until 2006, when it was spun off as an independent company. Embarq produced more than $6 billion in revenues annually, and had approximately 18,000 employees. It was based in Overland Park, Kansas.
A reverse telephone directory is a collection of telephone numbers and associated customer details. However, unlike a standard telephone directory, where the user uses customer's details in order to retrieve the telephone number of that person or business, a reverse telephone directory allows users to search by a telephone service number in order to retrieve the customer details for that service.
The Universal Service Fund (USF) is a system of telecommunications subsidies and fees managed by the United States Federal Communications Commission (FCC) to promote universal access to telecommunications services in the United States. The FCC established the fund in 1997 in compliance with the Telecommunications Act of 1996. Originally designed to subsidize telephone service, since 2011 the fund has expanded its goals to supporting broadband universal service. The Universal Service Fund's budget ranges from $5–8 billion per year depending on the needs of the telecommunications providers. These needs include the cost to maintain the hardware needed for their services and the services themselves. In 2022 disbursements totaled $7.4 billion, split across the USF's four main programs: $2.1 billion for the E-rate program, $4.2 billion for the high-cost program, $0.6 billion for the Lifeline program, and $0.5 billion for the rural health care program.
A robocall is a phone call that uses a computerized autodialer to deliver a pre-recorded message, as if from a robot. Robocalls are often associated with political and telemarketing phone campaigns, but can also be used for public service, emergency announcements, or scammers. Multiple businesses and telemarketing companies use auto-dialing software to deliver prerecorded messages to millions of users. Some robocalls use personalized audio messages to simulate an actual personal phone call. The service is also viewed as prone to association with scams.
The Internet in the United States grew out of the ARPANET, a network sponsored by the Advanced Research Projects Agency of the U.S. Department of Defense during the 1960s. The Internet in the United States of America in turn provided the foundation for the worldwide Internet of today.
Verizon Communications Inc., is an American telecommunications company headquartered in New York City. It is the world's second-largest telecommunications company by revenue and its mobile network is the largest wireless carrier in the United States, with 114.2 million subscribers as of September 30, 2024.
USTAv.FCC is the 2004 court case in which the Washington, D.C., Circuit Court of Appeals vacated the Federal Communications Commission's Triennial Review Order (TRO). The court's decision is based on the Telecommunications Act of 1996 section 251 which defines unbundled network elements (UNEs) for incumbent local exchange carriers and competitive local exchange carriers.
Arlene Joy Harris is an entrepreneur, inventor, investor, and policy advocate in the telecommunications industry. She is the president and co-founder of Dyna LLC, an incubator for start-up and early-stage organizations historically in the wireless technology field. Harris is widely recognized as a pioneer in mobile and wireless enterprise and an innovator of consumer products and services. In May 2007, she became the first female inductee of the Wireless Hall of Fame, and was named to the Consumer Technology Hall of Fame in 2017.
In the United States, the Federal Communications Commission Computer Inquiries were a trio of interrelated FCC Inquiries focused on problems posed by the convergence of regulated telephony with unregulated computing services. These Computer Inquiries created rules and requirements designed to prevent cross subsidization, discrimination, and anti-competitive behavior from companies such as Bell Operating Companies (BOCs) to enter the enhanced services market.
Net bias is the counter-principle to net neutrality, which indicates differentiation or discrimination of price and the quality of content or applications on the Internet by ISPs. Similar terms include data discrimination, digital redlining, and network management.
Hancock is a C-based programming language, first developed by researchers at AT&T Labs in 1998, to analyze data streams. The language was intended by its creators to improve the efficiency and scale of data mining. Hancock works by creating profiles of individuals, utilizing data to provide behavioral and social network information.
6389881560