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A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
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ISO 14000 is a family of standards by the International Organization for Standardization (ISO) related to environmental management that exists to help organizations (a) minimize how their operations negatively affect the environment ; (b) comply with applicable laws, regulations, and other environmentally oriented requirements; and (c) continually improve in the above.
Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality. Quality control is also part of quality management. What a customer wants and is willing to pay for it, determines quality. It is a written or unwritten commitment to a known or unknown consumer in the market. Quality can be defined as how well the product performs its intended function.
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ISO 13485Medical devices -- Quality management systems -- Requirements for regulatory purposes is a voluntary standard, published by International Organization for Standardization (ISO) for the first time in 1996, and contains a comprehensive quality management system for the design and manufacture of medical devices. The latest version of this standard supersedes earlier documents such as EN 46001 and EN 46002 (1996), the previously published ISO 13485, and ISO 13488.
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ISO 50001Energy management systems - Requirements with guidance for use, is an international standard created by the International Organization for Standardization (ISO). It supports organizations in all sectors to use energy more efficiently through the development of an energy Management System. The standard specifies the requirements for establishing, implementing, maintaining and improving an energy management system, whose purpose is to enable an organization to follow a systematic approach in achieving continual improvement of energy performance, including energy efficiency, energy security, energy use and consumption.
BA 9000 Body Armor Quality Management System Requirements were established by the National Institute of Justice as a quality standard for body armor. It specifies the construction and assembly requirements of personal armor for federal, state, tribal and local law enforcement and corrections agencies; the requirements of BA 9000 are voluntary.
DGQ is a membership organization, which was founded in 1952 by Technical Statistics Committee under Committee for Economical Production. Since 1972, DGQ is legally independent under its present name.
ISO 37001Anti-bribery management systems - Requirements with guidance for use, is a management system standard published by International Organization for Standardization (ISO) in 2016. As the title suggests, this standard sets out the requirements for the establishment, implementation, operation, maintenance, and continual improvement of an anti-bribery management system (ABMS). It also provides guidance on the actions and approaches organizations can take to adhere to the requirements of this standard.
References
- ↑ DQS Holding GmbH: Konzernabschluss zum 31. Dezember 2017. Bundesanzeiger , May 12, 2015. (german)
- ↑ Wolfgang Hansen: Zertifizierung und Akkreditierung von Produkten und Leistungen der Wirtschaft, Carl Hanser Verlag München Wien, 1993, p. 155, ISBN 3-446-17108-8.
- ↑ Walter Masing: Handbuch der Qualitätssicherung, Carl Hanser Verlag, 2nd ed., 1988, p. 972, ISBN 3-446-15172-9.
- ↑ Fiorenzo Franceschini, Maurizio Galetto, and Giovanni Gianni: A new forecasting model for the diffusion of ISO 9000 standard certifications in European countries, International Journal of Quality & Riliability Management, 21 (2004) p. 32–50.
- ↑ DQS. "DQS - Simply leveraging Quality. | Über uns". www.dqsglobal.com (in German). Retrieved 2022-06-29.
- ↑ Schlienkamp, Christoph (2019-01-01). "Hornbach Holding AG & Co. KGaA – Konzernabschluss zum 28.2.2018". Die Aktiengesellschaft. 64 (1–2): r16–r17. doi:10.9785/ag-2019-641-231. ISSN 2366-097X. S2CID 187516955.
- ↑ "Making It: UNIDO's quarterly magazine | UNIDO".