Do Not Disturb Registry

Last updated

The National Customer Preference Register (NCPR), formerly the National Do Not Call Registry (NDNC), is intended to give Indian consumers an opportunity to limit the telemarketing calls they receive. The Telecom Regulatory Authority of India (TRAI) is the Indian governmental agency tasked with defining various policies and regulations for wireless communication service providers in India. As per TRAI regulation, every mobile service provider in India is required to set up a National Customer Preference Register (NCPR). In practice, various service providers refer to it as the Do Not Disturb (DND) registry. Telemarketers, after registration from TRAI, receive permission to access the NCPR.

The customer preference portal [1] on TRAI website details the official rules regarding registry setup and the procedure for registering on the 'do not disturb' registry. Actual administration of the registry is NOT done by TRAI, neither via this portal nor anywhere else. The administration is left to individual service providers.

Introduction

The Indian telecom Industry with nearly 900 million subscribers is the second largest wireless market in the world. Low tariffs and direct reach to consumers has made SMS and direct calling one of the most cost effective ways of selling services and products. However, telemarketing has brought with it serious issues of invasion of privacy and has become a major irritant to customers.

To holistically curb this growing menace and effectively regulate unsolicited commercial Calls and messages, TRAI has notified the Telecom Commercial Communication Customer Preference Regulations, 2010 . All the provisions of regulations come into force from 27 September 2011.

The Telecom Commercial Communications Customer Preference Portal is a data base containing a variety of information prescribed in "The Telecom Commercial Communications Customer Preference Regulations, 2010".

The NCPR status of any mobile subscriber can be verified online, [2] [3] [4] as TRAI maintains the records of all the requests coming from all mobile operators for NCPR registrations.

Related Research Articles

India's telecommunication network is the second largest in the world by number of telephone users with 1179.49 million subscribers as on 31 January 2021. It has one of the lowest call tariffs in the world enabled by mega telecom operators and hyper-competition among them. India has the world's second-largest Internet user-base with 747.41 million broadband internet subscribers.

<span class="mw-page-title-main">Telemarketing</span> Method of direct marketing

Telemarketing is a method of direct marketing in which a salesperson solicits prospective customers to buy products, subscriptions or services, either over the phone or through a subsequent face to face or web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing.

A SIM lock, simlock, network lock, carrier lock or (master) subsidy lock is a technical restriction built into GSM and CDMA mobile phones by mobile phone manufacturers for use by service providers to restrict the use of these phones to specific countries and/or networks. This is in contrast to a phone that does not impose any SIM restrictions.

The National Do Not Call Registry is a database maintained by the United States federal government, listing the telephone numbers of individuals and families who have requested that telemarketers not contact them. Certain callers are required by federal law to respect this request. Separate laws and regulations apply to robocalls in the United States.

<span class="mw-page-title-main">Telecom Regulatory Authority of India</span> Indian telecommunications regulator

The Telecom Regulatory Authority of India (TRAI) is a regulatory body set up by the Government of India under section 3 of the Telecom Regulatory Authority of India Act, 1997. It is the regulator of the telecommunications sector in India. It consists of a chairperson and not more than two full-time members and not more than two part-time members. The TRAI Act was amended by an ordinance, effective from 24 January 2000, establishing a Telecom Disputes Settlement and Appellate Tribunal to take over the adjudicatory and disputes functions from TRAI.

A mobile virtual network operator (MVNO) is a wireless communications services provider that does not own the wireless network infrastructure over which it provides services to its customers. An MVNO enters into a business agreement with a mobile network operator to obtain bulk access to network services at wholesale rates, then sets retail prices independently. An MVNO may use its own customer service, billing support systems, marketing, and sales personnel, or it could employ the services of a mobile virtual network enabler (MVNE).

The National Do Not Call List (DNCL) is a list administered by the Canadian Radio-television and Telecommunications Commission (CRTC) that enables residents of Canada to decide whether or not to receive telemarketing calls. It was first announced by the Government of Canada on 13 December 2004.

Short codes, or short numbers, are short digit-sequences - significantly shorter than telephone numbers - that are used to address messages in the Multimedia Messaging System (MMS) and short message service (SMS) systems of mobile network operators. In addition to messaging, they may be used in abbreviated dialing.

<span class="mw-page-title-main">Bharti Airtel</span> Indian multinational telecommunications company

Bharti Airtel Limited, commonly known as Airtel, is an Indian multinational telecommunications services company based in New Delhi. It operates in 18 countries across South Asia and Africa, as well as the Channel Islands. Currently, Airtel provides 5G, 4G and LTE Advanced services throughout India. Currently offered services include fixed-line broadband, and voice services depending upon the country of operation. Airtel had also rolled out its Voice over LTE (VoLTE) technology across all Indian telecom circles. It is the second largest mobile network operator in India and the second largest mobile network operator in the world. Airtel was named India's 2nd most valuable brand in the first ever Brandz ranking by Millward Brown and WPP plc.

Aircel Ltd. was an Indian mobile network operator headquartered in Mumbai that offered voice and 2G and 3G data services. Maxis Communications held a 74% stake and Sindya Securities and Investments held the remaining 26%. Aircel was founded by Chinnakannan Sivasankaran and commenced operations in Tamil Nadu in 1999. It was once a market leader in Tamil Nadu and had considerable presence in Odisha, Assam and North-East telecom circles. 2G and 3G Services including voice were shut down in all circles after failure of merger talks with Reliance Communications.

<span class="mw-page-title-main">Internet in India</span> Overview of the internet in India

Internet in India began in 1986 and was initially available only to the educational and research community. General public access to the internet in India began on 15 August 1995. American multinational digital communications technology conglomerate Cisco estimated that India will have more than 900 million Internet users by 2023.

<span class="mw-page-title-main">Loop Mobile</span>

Loop Mobile India Ltd, formerly BPL Mobile Communications, was an Indian mobile network operator.

The Indian Telecommunications Service, widely known as ITS, and earlier known as 'Telegraph Engineering Service Class I' is one of the Central Civil Services under Group 'A' of the executive branch of the Government of India. The appointment to this service is done through Combined Engineering Services Exam held every year by Union Public Service Commission (UPSC) of India. The service was created to meet the techno managerial needs of the government in areas related to telecommunications. The Department of Telecommunications (DOT) had been managed for years by the officers of this permanent cadre, called the Indian Telecommunications Service (ITS).The officers of ITS work under restrictions and rules of Central Civil Services (Conduct) rules.

<span class="mw-page-title-main">Telenor India</span> Indian telecommunication company

Telenor (India) Communications Private Limited, formerly known as Uninor, was an Indian mobile network operator. The company was a wholly owned subsidiary of Norwegian telecommunications company Telenor Group. In February 2017, Telenor Group announced merging the India business with Bharti Airtel in a no-cash deal with liability of Airtel to take over the outstanding spectrum payments of Rs 1,650 crore post necessary regulatory approvals.

The Telecom Commercial Communication Customer Preference Regulations, 2010 (TCCCPR) is a Regulation by Telecom Regulatory Authority of India, enacted in 2010, came into force from 27 September 2011. The regulation was launched by Telecom minister of India Kapil Sibal which enables people across India to respite from pesky marketing calls and SMS.

The Telecommunications Dispute Settlement and Appellate Tribunal (TDSAT) was established to adjudicate disputes and dispose of appeals with a view to protect the interests of service providers and consumers of the Indian telecommunications sector and to promote and ensure its orderly growth.

Golan Telecom is a telecommunication provider and mobile network operator in Israel. It was founded in 2010 and offers a range of mobile phone, telecommunications and internet services to residential and business customers. In July 2011 the company won a tender to operate a 3G wireless network in Israel beginning in 2012, The company was one of the first low-cost mobile phone companies that led to increased competition in the cellular communications market in Israel, due to the price policy adopted by the company at the beginning of its activity.

Mechanisms for establishing rules ensuring Net neutrality in India, are at present mainly enforced by the Telecom Regulatory Authority of India (TRAI). At present, there are no specific legislation regarding Net Neutrality in India.

References

  1. ↑ Telecom Commercial Communications Customer Preference Portal Archived 2011-09-25 at the Wayback Machine , on TRAI website.
  2. ↑ "DND Status". TRAI.
  3. ↑ "DND/NDNC Status". Mobile Number Tracker.
  4. ↑ "Do Not Disturb". Mobile Number Tracker India.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.