E-Daakhil

Last updated

E-Daakhil is an online portal launched by the Indian The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the Consumer Protection Act, 2019 by consumers. The portal is available across all State Consumer Redressal Commissions.

Contents

History and objectives

E-Daakhil is an online portal launched on 7 September 2020 by The National Consumer Disputes Redressal Commission (NCDRC) for online and offline filing of complaints by aggrieved consumers and also facilitates of digital payments related to it. [1] The portal is available in Consumer Redressal Commissions of various states of India. [2] [3] [4] [5]

Facilities

The commission claims that the portal has a number of benefits.: [6] [7] [1]

  1. Consumers can file complaints from anywhere irrespective of their physical location. [8]
  2. Consumer commissions in various states can scrutinise the complaints online and can accept, reject or forward it for further processing at respective state level commissions. [1] [ citation needed ]
  3. Fees payable for the complaints can be done online or direct. [9] [ citation needed ]
  4. Additional features include filing online notices, downloading the respective case document link related to any filed case, downloading the court hearing video, filing the reply in writing for issues raised by other party, getting alert subscription messages through mail or sms and other issues like additional filing by the complainant through online can be done. [1]
  5. Integration of E-Daakhil portal with the common service centres to help e-filing by rural consumers. [10]

As of November 2021, 9800 complaints were lodged in the E-Daakhil portal across various consumer commissions of India, and out of these around 213 cases were resolved through this portal. [1] [11]

See also

Related Research Articles

Online dispute resolution (ODR) is a form of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). However, ODR can also augment these traditional means of resolving disputes by applying innovative techniques and online technologies to the process.

<span class="mw-page-title-main">National Consumer Disputes Redressal Commission</span> Government agency in India


The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986. Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India. The NCDRC is headed by a sitting or retired judge of the Supreme Court of India or a sitting or retired Chief Justice of a High Court.

<span class="mw-page-title-main">Ruby Hall Clinic</span> Hospital in Pune, India

Ruby Hall Clinic is a hospital in the city of Pune, India. It is a 600 bed hospital with a staff of 300 consultants, 650 panel doctors and 1500 paramedical staff. It is accredited by National Accreditation Board for Hospitals & Healthcare Providers (NABH).

Consumer court is a special purpose court in India. It primarily deals with consumer-related disputes, conflicts, and grievances. The court holds hearings to adjudicate these disputes.

Vettath Balakrishna Eradi was a Judge of Supreme Court of India. He also served as the Chief Justice of the Kerala High Court and as President of the National Consumer Disputes Redressal Commission (NCDRC) and the Chairman of Ravi & Beas Waters Disputes Tribunal. Eradi was also noted for his role in several spiritual, cultural, and social organizations.

The Consumer Guidance Society of India (CGSI) is a nonprofit consumer organization established in India in 1966 to protect and educate the Indian consumer about sub-standard products and services, adulterated foods, short weights and measures, spurious and hazardous drugs, exorbitant prices, endemic shortages leading to black marketing and profiteering, unfulfilled manufacture guarantees, and a host of other problems.

Consumer protection is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law. Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to mislead consumers. They may also provide additional protection for the general public which may be impacted by a product even when they are not the direct purchaser or consumer of that product. For example, government regulations may require businesses to disclose detailed information about their products—particularly in areas where public health or safety is an issue, such as with food or automobiles.

<span class="mw-page-title-main">Consumer Protection Act, 1986</span> Consumer protection legislation in India

The Consumer Protection Act, 1986 (COPRA) was an Act by the Parliament of India elected to protect the interests of consumers in India. It was replaced by the Consumer Protection Act, 2019. It was made for the establishment of consumer councils and other authorities for the settlement of consumer's grievances and matters connected with it. The act was passed in Assembly in October 1986 and came into force on December 24, 1986.

<span class="mw-page-title-main">C. R. Chaudhary</span> Indian politician

Chhotu Ram Chaudhary better known as C.R. Chaudhary is an Indian politician and a retired IAS officer who served as member of 16th Lok Sabha, the lower house of the Indian Parliament. He is a member of the Bharatiya Janata Party. He won 2014 Indian general elections from the Nagaur Constituency in Rajasthan. He is currently president of Rajasthan Kisan Aayog since March 2024. He served as Minister of State of the Department of Consumer Affairs, Food and Public Distribution. In the cabinet expansion of September 2017, he was also named Minister of State for the Ministry of Commence and Industry. He started career as College Lecturer in Government College Sirohi, Dausa and Ajmer from 1971–1977. He is also a Retd. IAS and Ex- Chairman of Rajasthan Public Service Commission from 2006–2010.

Grievance Redressal is a management- and governance-related process used commonly in India. While the term "Grievance Redressal" primarily covers the receipt and processing of complaints from citizens and consumers, a wider definition includes actions taken on any issue raised by them to avail services more effectively.

A State Consumer Disputes Redressal Commission is an Indian autonomous, statutory and constitutional institution formed as a quasi judicial body at the state and union territory level under Section 2(44) of the Consumer Protection Act, 2019 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Andhra Pradesh State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body for the state of Andhra Pradesh under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the Andhra Pradesh State Consumer Disputes Redressal Commission is appointed by the Andhra Pradesh Government in consultation with the Chief Justice of state Andhra Pradesh High Court.

The West Bengal State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in West Bengal under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

The Uttar Pradesh State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in Uttar Pradesh under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

The Telangana State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in Telangana under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Tamil Nadu State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Tamil Nadu under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

The Punjab State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in Punjab under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Kerala State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Kerala under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Karnataka State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi-judicial body in Karnataka under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

Chhattisgarh State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Chhattisgarh under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

References

  1. 1 2 3 4 5 Chaturvedi, Tulika (20 December 2021). "eDaakhil: How To File Consumer Complaints From Home, Get Relief Within 100 Days". thebetterindia.com. Retrieved 2 March 2022.
  2. ↑ "E-Daakhil portal for consumer grievances launched in Rajasthan". zeenews.india.com. 28 January 2022. Retrieved 2 March 2022.
  3. ↑ "Meghalaya launches e-Daakhil portal for redressal of consumer grievances". northeastlivetv.com. 26 February 2022. Retrieved 2 March 2022.
  4. ↑ "Minister Upreti Launches E-Daakhil Portal". sikkimexpress.com. 8 October 2021. Retrieved 2 March 2022.
  5. ↑ "Be it defective saree or tawa, consumers getting speedy justice via e-Daakhil: CCPA". dailyexcelsior.com. 27 November 2021. Retrieved 2 March 2022.
  6. ↑ Dash, Dipak K. (27 November 2021). "e-daakhil: E-Daakhil makes lodging plaints, getting relief easier | India News - Times of India". The Times of India. Retrieved 4 March 2022.
  7. ↑ "E-Daakhil portal for consumer grievance redressal now operational in 15 states, UTs". economic times. 26 February 2021. Retrieved 2 March 2022.
  8. ↑ "Team conducts series of inspection | The Arunachal Times". arunachaltimes.in. 2 March 2022. Retrieved 4 March 2022.
  9. ↑ "22% of consumer complaints in India related to e-commerce sector". Indian Television Dot Com. 16 March 2021. Retrieved 4 March 2022.
  10. ↑ "E-Daakhil consumer grievance redressal portal operational in 15 states, UTs". businesstoday. 26 February 2021. Retrieved 2 March 2022.
  11. ↑ "Govt notifies new rules for consumer commissions". The Pioneer. 31 December 2021. Retrieved 4 March 2022.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.