National Consumer Disputes Redressal Commission

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National Consumer Disputes Redressal Commission
Agency overview
Formed1988 [1]
Jurisdiction India
Headquarters New Delhi [2]
Agency executive
Website ncdrc.nic.in


The National Consumer Disputes Redressal Commission (NCDRC) is a quasi-judicial government commission established in India in 1988 under the Consumer Protection Act of 1986. [3] Headquartered in New Delhi, it serves as the apex national-level forum for consumer dispute resolution in India. [3] The NCDRC is headed by a sitting or retired judge of the Supreme Court of India or a sitting or retired Chief Justice of a High Court. [4]

Contents

The commission has jurisdiction to entertain consumer complaints valued at over ₹2 crore (US$250,000) and also possesses appellate and revisional authority over State and District Consumer Disputes Redressal Commissions. [5] It forms part of a three-tier quasi-judicial system established under the Consumer Protection Act to provide speedy and inexpensive redressal of consumer disputes. [4]

As of 2024, the NCDRC is headed by Justice Amreshwar Pratap Sahi, former Chief Justice of Patna and Madras High Courts, and comprises nine other members. [4] [1] Appeals against NCDRC orders can be filed with the Supreme Court of India within 30 days. [3]

History

The NCDRC was established in 1988 under the provisions of the Consumer Protection Act, 1986. [4] The creation of this quasi-judicial body was a significant milestone in India's consumer protection landscape, aimed at providing speedy and inexpensive redressal of consumer disputes. [6] The first president of the NCDRC was Justice V. Balakrishna Eradi. [4] Since its inception, the NCDRC has played a crucial role in promoting and protecting consumer rights in India. [7] [8] The Commission's establishment was part of a three-tier quasi-judicial machinery set up at the national, state, and district levels to address consumer grievances effectively. [9]

Over the years, the NCDRC's jurisdiction and functions have evolved. Initially, it could entertain complaints where the value of goods or services exceeded ₹1 crore. However, with the enactment of the Consumer Protection Act, 2019, this pecuniary jurisdiction was revised to cover complaints valued above ₹10 crore. [6] The NCDRC continues to operate from its headquarters in New Delhi, serving as the apex body in the consumer disputes redressal mechanism of India. [4]

See also

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West Bengal State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in West Bengal under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

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Kerala State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Kerala under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

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E-Daakhil is an online portal launched by the Indian The National Consumer Disputes Redressal Commission (NCDRC) in September 2020 for facilitation of offline and online complaints relating to the Consumer Protection Act, 2019 by consumers. The portal is available across all State Consumer Redressal Commissions.

Chhattisgarh State Consumer Disputes Redressal Commission is an autonomous, statutory and constitutional institution formed as a quasi judicial body in Chhattisgarh under Section 24-B of the Consumer Protection Act, 1986 to protect the rights of consumers. It is a system of alternate dispute resolution between conflicting parties during the process of trade. The president of the States Consumer Disputes Redressal Commission is appointed by the state government in consultation with the Chief Justice of state high court.

References

  1. 1 2 "NCDRC Website Home Page". NCDRC. Archived from the original on 21 July 2011. Retrieved 18 December 2012.
  2. ↑ "NCDRC - Contact Info". NCDRC. Archived from the original on 28 January 2013. Retrieved 4 January 2013.
  3. 1 2 3 "About Us". National Consumer Disputes Redressal Commission. Retrieved 14 July 2024.
  4. 1 2 3 4 5 6 "History". National Consumer Disputes Redressal Commission. Retrieved 14 July 2024.
  5. ↑ "National Consumer Disputes Redressal Commission (NCDRC)". BYJU'S. Retrieved 14 July 2024.
  6. 1 2 "National Consumer Disputes Redressal Commission (NCDRC)". BYJU'S. Retrieved 14 July 2024.
  7. ↑ "National Consumer Commission enforces its refund order, monitors timely payments". The Times of India. 23 November 2023. ISSN   0971-8257 . Retrieved 14 July 2024.
  8. ↑ Das, Neelanjit (4 May 2024). "Want to fight a case in consumer court? Know the process and timeline of filing a case in district, state and national level". The Economic Times. ISSN   0013-0389 . Retrieved 14 July 2024.
  9. ↑ "CONFONET". Computerisation and Computer Networking of Consumer Forums in Country. Retrieved 14 July 2024.
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