Ebuyer

Last updated

Ebuyer
Company type Private
Industry Computers
Computer hardware
Software
Electronics
Consumer goods
Gadgets
Founded1999
Founders Paul Cusack
Headquarters
Howden, East Riding of Yorkshire
,
England
ProductsComputer hardware, software, peripherals, gaming, electronics, accessories, DVDs and more
Revenue£136.5 Million (2023)
OwnerRealtime Holdings Limited
Number of employees
190 (2023)
Website http://www.ebuyer.com/

Ebuyer is an electronic commerce retailer based in Howden, East Riding of Yorkshire, England. It is a independent online retailer of computer and electrical goods in the United Kingdom.[ citation needed ] The Ebuyer website is the 210th most visited site in the United Kingdom [Alexa.com ranking] and has 4 million registered customers. [1]

Contents

History

Ebuyer was founded in March 2000 in Sheffield by Paul Cusack, Mike Naylor, Steve Kay, Neeraj Patel, and Adam Ashmore – with startup capital of £250,000 from Paul Cusack, its annual turnover was in excess of £220 million by September 2005. [2] Stuart Carlisle was its managing director (CEO) from 2014 until resigning in 2015. [3] Paul Cusack resigned in December 2006.

The financial results posted on 3rd May 2024 on Companies House show that Ebuyer (UK) Ltd turnover for 2023 (Year Ended 31 December 2023) was £136.5m with a profit before tax of (£1.7m) (Actual loss for the year). The prior year revenue was £174.25m with a profit before tax of £109k.

Ebuyer (UK) Limited was owned by The West Retail Group from 2004 to 2023. West Retail is also the parent company of Wren Kitchens and the ultimate controlling party is Malcolm Healey. [4]

As of April 2023, Ebuyer was purchased from The West Retail Group by investor Mark Reed and Richard Marsden via Realtime Holdings Limited. Richard Marsden was appointed the CEO. [5]

Security

In July 2008, Gavin Brent, from Holywell in Flintshire, North Wales admitted stealing goods worth £20,000 from the firm before returning the goods, and demanding full refunds. [6] Brent, whose suspicious transactions were spotted by Ebuyer's security team, went on to conduct an online campaign against the company and the investigation. This included menacing Ebuyer staff and a police officer from Brent's now-defunct blog. [7]

Barton Town F.C sponsorship

Ebuyer is the official floodlight and short sponsor of Barton Town F.C. from Barton-upon-Humber.

Controversy

During 2005 Ebuyer had significant customer service problems. Sheffield Trading Standards received 282 complaints about the company, and the customer service phone number had been removed from its website. After this, the firm promised to improve its service, and restored the customer service number to its site. Average daily telephone wait times are published. [8]

On 28 November 2011, Ebuyer ran a £1 promotion via email, offering new deals on the hour until midnight. Ebuyer angered customers when their website was unable to handle the extra traffic, causing it to crash. [9] When the website did work, many customers were emailed after successfully ordering and paying for items, only to be told they were out of stock. Many customers vented their anger at the company on their Facebook page, however Ebuyer ran a campaign on their customer forums in an attempt to counter the bad publicity.

In December 2013, Ebuyer posted pictures to Facebook of its staff wearing Christmas themed jumpers. However, a Facebook user named Phil spotted that one of the images contained a leaderboard in the background that suggested that Ebuyer staff were rated on the number of returns that they reject. Ebuyer responded to these accusations by stating that these were return merchandise authorizations (RMAs) avoided by providing technical advice. [10]

Related Research Articles

E-commerce is the activity of electronically buying or selling products on online services or over the Internet. E-commerce draws on technologies such as mobile commerce, electronic funds transfer, supply chain management, Internet marketing, online transaction processing, electronic data interchange (EDI), inventory management systems, and automated data collection systems. E-commerce is the largest sector of the electronics industry and is in turn driven by the technological advances of the semiconductor industry.

<span class="mw-page-title-main">Retail</span> Sale of goods and services

Retail is the sale of goods and services to consumers, in contrast to wholesaling, which is the sale to business or institutional customers. A retailer purchases goods in large quantities from manufacturers, directly or through a wholesaler, and then sells in smaller quantities to consumers for a profit. Retailers are the final link in the supply chain from producers to consumers.

<span class="mw-page-title-main">Point of sale</span> Time and place where a retail transaction is completed

The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.

Dixons Retail plc was one of the largest consumer electronics retailers in Europe, which merged with Carphone Warehouse in 2014 to create Dixons Carphone, which was renamed Currys plc in 2021. In the United Kingdom, the company operated Currys, Currys Digital, PC World, Dixons Travel and its service brand Knowhow.

<span class="mw-page-title-main">Online shopping</span> Form of electronic commerce

Online shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser or a mobile app. Consumers find a product of interest by visiting the website of the retailer directly or by searching among alternative vendors using a shopping search engine, which displays the same product's availability and pricing at different e-retailers. As of 2020, customers can shop online using a range of different computers and devices, including desktop computers, laptops, tablet computers and smartphones.

<span class="mw-page-title-main">PC World (retailer)</span> Former British chain of computer stores

PC World was a British retail chain of mass market computer megastores. Established in November 1991, it became part of Dixons Retail in February 1993, and then part of Dixons Carphone, after the merger of Dixons Retail and Carphone Warehouse in August 2014.

<span class="mw-page-title-main">Comet Group</span> Electrical online retailer

Comet Electricals Limited, trading as Comet, is an online electrical retail chain based in the United Kingdom. The company sells consumer electronics and white goods, along with related products and services. Its predecessor, under the same brand name, pioneered the concept of the out-of-town discount warehouse in the United Kingdom.

Home Bargains is a British variety store chain founded in 1976 by Tom Morris in Liverpool, England, as Home and Bargain. It is the trading name of TJ Morris Ltd.

<span class="mw-page-title-main">Poundland</span> British variety and discount store chain

Poundland is a British variety store chain founded in 1990. It once sold most items at the single price of £1, including clearance items and proprietary brands. The first pilot store opened in December 1990 following numerous rejections by landlords who had reservations about allowing a single-price store to operate, fearing it could adversely affect the local competition. An estimated 7 million customers shopped in Poundland every week in 2016, many being female shoppers in the C1, C2, D and E categories. Following a drop in share price of over 50%, Poundland was acquired in August 2016 by Steinhoff International for £610 million.

Screwfix Direct Limited, trading as Screwfix, is a retailer of trade tools, accessories and hardware products based in the United Kingdom. Founded in 1979 as the Woodscrew Supply Company, the company was acquired in July 1999 by Kingfisher plc, which also owns B&Q, and is listed on the London Stock Exchange.

Greenwoods was a chain of menswear stores with headquarters in Bradford, England.

<span class="mw-page-title-main">Wren Kitchens</span> British designer, manufacturer and retailer of kitchens

Wren Kitchens Limited is a privately owned British designer, manufacturer, and retailer of fitted kitchens, and fitted bedrooms. It has 106 stores.

Golfsmith International Holdings Inc. was an American golf specialty retailer based in Austin, Texas. Each store, along with golfsmith.com, housed a wide selection of golf clubs, shoes, apparel, gadgets and gear from all the major brands as well as proprietary offerings. They also offered custom club fitting, lessons and services for golfers.

<span class="mw-page-title-main">Omnichannel retail strategy</span> Business model by which a company integrates both offline and online presences

Omnichannel retail strategy, originally also known in the U.K. as bricks and clicks, is a business model by which a company integrates both offline (bricks) and online (clicks) presences, sometimes with the third extra flips.

<span class="mw-page-title-main">AO World</span> UK electrical retailer

AO World is an electrical retailer based in Bolton, England. It operates in the United Kingdom (ao.com), and previously operated in Germany (ao.de) and the Netherlands (ao.nl), specialising in household appliances and electricals. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.

X5 Group is Russia's largest food retailer. In 2012, the organization of X5-Retail Group LLC was liquidated, and in 2018 X5 Group LLC was opened.

<span class="mw-page-title-main">Off-price</span> Retail format based on discount pricing

Off-price is a trading format based on discount pricing. Off-price retailers are independent of manufacturers and buy large volumes of branded goods directly from them. The off-price retail model relies on the purchase of over-produced, or excess, branded goods at a lower price, thus being able to sell to consumers at a discount compared to other stores which purchased an initial run. Among the largest retailers of this type are TJX Companies and Ross Stores. The model is more common in countries that import fashion-oriented or household goods, as the discount role in producer countries is usually filled by factory outlets or small-scale open-air marketplaces.

Malcolm Stanley Healey is a British entrepreneur.

<span class="mw-page-title-main">Coupang</span> South Korean e-commerce company

Coupang, Inc. is An American-Korean e-commerce company based in Seoul, South Korea and Seattle, WA and incorporated in Delaware, United States. Founded in 2010 by Bom Kim, the company expanded to become the largest online marketplace in South Korea. Its expansion led the company to video streaming distribution after the launch of Coupang Play service. Coupang is often referred to as the "Amazon of South Korea", due to its position and corporate size in the South Korean online market.

The retail format influences the consumer's store choice and addresses the consumer's expectations. At its most basic level, a retail format is a simple marketplace, that is; a location where goods and services are exchanged. In some parts of the world, the retail sector is still dominated by small family-run stores, but large retail chains are increasingly dominating the sector, because they can exert considerable buying power and pass on the savings in the form of lower prices. Many of these large retail chains also produce their own private labels which compete alongside manufacturer brands. Considerable consolidation of retail stores has changed the retail landscape, transferring power away from wholesalers and into the hands of the large retail chains.

References

  1. "Information about Ebuyer and its services | Ebuyer.com". www.ebuyer.com. Retrieved 17 November 2017.
  2. "Etailers eat away at Dixons". The Guardian . 22 September 2005. Retrieved 8 October 2019.
  3. "Ebuyer MD Carlisle exits following board level bust up". The Register . Retrieved 8 October 2019.
  4. Young, Angus (20 February 2020). "East Yorkshire's richest man made eye-watering donation to the Tories". HullLive. Reach. Retrieved 11 April 2020.
  5. Laister, David; Johnson, Paul (6 April 2023). "East Yorkshire's richest family sells huge retailer Ebuyer.com". HullLive. Reach. Retrieved 15 October 2023.
  6. "Hacker admits online shop thefts". BBC. 25 July 2008. Archived from the original on 15 February 2009. Retrieved 8 October 2019.
  7. "Blogger fined for 'menacing' rant". BBC. 29 April 2008. Archived from the original on 2 May 2008. Retrieved 8 October 2019.
  8. "Ebuyer promises to be better". Channel Register. 21 July 2005. Retrieved 8 October 2019.
  9. Kunert, Paul (30 November 2011). "eBuyer £1 sale fail: Customers vent fury... on Facebook". The Channel. The Register . Retrieved 15 October 2012.
  10. "Ho, ho, HOLY CR*P, ebuyer! Etailer rates staff on returns REJECTED". The Channel. The Register. 24 December 2013. Retrieved 8 October 2019.