Career
After starting her lecturing career at University of Derby (1997–2000) and University of Worcester (2000–2002), Stokoe joined the (then) Department of Social Sciences at Loughborough University in October 2002. She became a chair in 2009.
Stokoe's research is in conversation analysis, focused on understanding how social interaction works in settings from first dates [9] to medicine [10] and healthcare; [11] from mediation [12] to police crisis negotiation [13] and emergency service calls, [14] and from sales encounters [15] to interaction in “SaaS” (Software as a Service) platforms and conversational user interfaces. [16] Much of her early research focused on how people categorize themselves and each other – and resist, challenge, embrace those categorizations – in talk and text of all kinds. [17] It examined ‘isms’ [18] and the incredibly subtle as well as blatant ways in which power, prejudice, and inclusion/exclusion are made manifest in the details of social interaction. Another common thread in her work is the identification of effective and less effective interactional practices and their impact on the outcome of conversational encounters. [19] She has published over 150 research outputs, including several co-authored academic books (Discourse and Identity, 2006, Conversation and Gender , 2011, Disursive Psychology: Classic and Contemporary Issues , 2016; Crisis Talk: Negotiating with Indivudials in Crisis , 2022). She is currently a co-investigator on the Economic and Social Research Council-funded Centre for Early Mathematics Learning (2022–2027) led by Professor Camilla Gilmore.
During her 20 years at Loughborough University, she was Associate Dean Research (2013–2018) for the School of Social Sciences and Humanities, and Associate Pro Vice-Chancellor (2019–2021) for REF2021.She co-edited Gender and Language from 2011 to 2014 and was an Associate Editor of British Journal of Social Psychology from 2009 to 2014. She launched the journal Mediation Theory and Practice in 2016.
Between 2008 and 2011, Stokoe developed the Conversation Analytic Role-play Method (CARM), an approach to communications skills training based on conversation analytic research evidence about what sorts of problems and roadblocks can occur in conversation, as well as the communicative practices that resolve them. Stokoe developed CARM as a challenge or corrective to other kinds of communication training including role-play and simulation. [20] CARM won a Wired Innovation Fellowship 2015. [21]
Stokoe is passionate about translating research in conversation analysis for wider audiences and she has spoken at many science festivals and events including at Microsoft, Google, TED, Latitude Festival, and The Royal Institution, and featured on BBC Radio 4's “The Life Scientific” and “Word of Mouth." Her book, Talk: The Science of Conversation, was published in 2018 (Little, Brown). Since 2008, she has worked extensively with external partners across public, third, and private sectors, and been an industry fellow at Typeform and Deployed. During the COVID-19 pandemic, she participated in the Policing and Security subgroup of the Independent Scientific Pandemic Insights Group on Behaviours (SPI-B), which provided independent, expert behavioural science advice to the Scientific Advisory Group for Emergencies (SAGE). She is also a member of Independent SAGE's behaviour group. [22] She became an Honorary Fellow of the British Psychological Society, awarded for distinguished service in the field of psychology, in 2021.
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