Management is the administration of organizations, whether they are a business, a nonprofit organization, or a government body through business administration, nonprofit management, or the political science sub-field of public administration respectively. It is the process of managing the resources of businesses, governments, and other organizations.
In sales, commerce and economics, a customer is the recipient of a good, service, product or an idea, obtained from a seller, vendor or supplier via a financial transaction or an exchange for money or some other valuable consideration.
Peter Ferdinand Drucker was an Austrian American management consultant, educator, and author, whose writings contributed to the philosophical and practical foundations of modern management theory. He was also a leader in the development of management education, and invented the concepts known as management by objectives and self-control, and he has been described as "the founder of modern management".
The two-factor theory states that there are certain factors in the workplace that cause job satisfaction while a separate set of factors cause dissatisfaction, all of which act independently of each other. It was developed by psychologist Frederick Herzberg.
Organizational behavior or organisational behaviour is the: "study of human behavior in organizational settings, the interface between human behavior and the organization, and the organization itself". Organizational behavioral research can be categorized in at least three ways:
In Search of Excellence is a book written by Tom Peters and Robert H. Waterman Jr. First published in 1982, it sold three million copies in its first four years, and was the most widely held monograph in the United States from 1989 to 2006. The book explores the art and science of management used by several companies in the 1980s.
Employee engagement is a fundamental concept in the effort to understand and describe, both qualitatively and quantitatively, the nature of the relationship between an organization and its employees. An "engaged employee" is defined as one who is fully absorbed by and enthusiastic about their work and so takes positive action to further the organization's reputation and interests. An engaged employee has a positive attitude towards the organization and its values. In contrast, a disengaged employee may range from someone doing the bare minimum at work, up to an employee who is actively damaging the company's work output and reputation.
Frederick F. Reichheld is an American New York Times best-selling author, speaker and business strategist. He is best known for his research and writing on the loyalty business model and loyalty marketing. He is the creator of the Net Promoter System of management (NPS).
Gallup, Inc. is an American analytics and advisory company based in Washington, D.C. Founded by George Gallup in 1935, the company became known for its public opinion polls conducted worldwide. Starting in the 1980s, Gallup transitioned its business to focus on providing analytics and management consulting to organizations globally. In addition to its analytics, management consulting, and Gallup Poll, the company also offers educational consulting, the CliftonStrengths assessment and associated products, and business and management books published by its Gallup Press unit.
Marcus Wilfrid Buckingham is an English author, motivational speaker and business consultant based in California.
The informal organization is the interlocking social structure that governs how people work together in practice. It is the aggregate of norms, personal and professional connections through which work gets done and relationships are built among people who share a common organizational affiliation or cluster of affiliations. It consists of a dynamic set of personal relationships, social networks, communities of common interest, and emotional sources of motivation. The informal organization evolves, and the complex social dynamics of its members also.
The No Asshole Rule: Building a Civilized Workplace and Surviving One That Isn't is a book by Stanford professor Robert I. Sutton. He initially wrote an essay for the Harvard Business Review, published in the breakthrough ideas for 2004. Following the essay, he received more than one thousand emails and testimonies. Among other reasons disclosed in another article published at the Harvard Business Review, these letters led him to write the book, sell more than 115,000 copies, and win the Quill Award for best business book in 2007.
William C. Byham is an American entrepreneur, author and industrial/organizational psychologist.
Jeffrey Pfeffer is an American business theorist and the Thomas D. Dee II Professor of Organizational Behavior at the Graduate School of Business, Stanford University, and is considered one of today's most influential management thinkers.
Enterprise engagement is a sub-discipline of marketing and management that focuses on achieving long-term financial results by strategically fostering the proactive involvement and alignment of customers, distribution partners, salespeople, and all human capital outside and inside of an organization. Enterprise engagement is distinct from the traditional sub-disciplines of financial management, marketing, sales, operations, and human resources in that it seeks to achieve long-term success by integrating these various traditional business disciplines to consistently focus the organization on identifying and meeting target audience needs. Enterprise Engagement is related to brand engagement, a term developed in Great Britain in the 2000s to describe an integrated external and internal marketing approach to achieving long-term success for a brand. Enterprise Engagement applies similar principals to the achievement of an organization's overall financial objectives.
12: The Elements of Great Managing is a 2006 New York Times bestseller written by Rodd Wagner and James K. Harter. It is the sequel to First, Break All the Rules, although the first book was written by Marcus Buckingham and Curt Coffman. Both books are based on The Gallup Organization's research on employee engagement and database of employee opinions.
Donald O. Clifton was an American psychologist, educator, author, researcher, and entrepreneur. He founded Selection Research, Inc., which later acquired Gallup Inc., where he became chairman, and developed CliftonStrengths, Gallup's online psychological assessment. Clifton was recognized with a presidential commendation from the American Psychological Association as "the father of strengths-based psychology and the grandfather of positive psychology".
Employee morale or workspace morale is the morale of employees in workspace environment. It is proven to have a direct effect on productivity.
Peter Economy is an American author, editor, and ghostwriter. Although his most-recent books tend to reside in the technology genre—particularly software product development and AWS/cloud—he has written books in a variety of other genres, including leadership, management, memoir, biography, consulting, how-to, entrepreneurship, marketing, sales, and a children’s book. Economy is The Leadership Guy on Inc.com where he has published more than 1,500 articles on a variety of topics related to leadership, management, and other business topics.
Amy C. Edmondson is an American scholar of leadership, teaming, and organizational learning. She is currently Professor of Leadership at Harvard Business School. Edmondson is the author of seven books and more than 75 articles and case studies. She is best known for her pioneering work on psychological safety, which has helped spawn a large body of academic research in management, healthcare and education over the past 15 years. Her books include "Right Kind of Wrong, the Science of Failing Well", “The Fearless Organization,Creating Psychological Safety in the Workplace for Learning, Innovation, and Growth” (2018)) and “Teaming: How Organizations Learn, Innovate and Compete in the Knowledge Economy” (2012).
