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The Government Emergency Telecommunications Service (GETS) is a White House-directed emergency telephone service provided by a division of the Department of Homeland Security. GETS uses enhancements based on existing commercial technology
GETS supports federal, state, local, and tribal government, industry, and non-governmental organization personnel during crisis or emergencies by providing emergency access and priority processing for local and long-distance telephone calls on the public switched telephone network. GETS is intended to be used in an emergency or crisis situation when the public switched telephone network is congested and the probability of completing a call over normal or other alternate telecommunication means is reduced.
GETS is necessary because reliance on telecommunications has been accompanied by an increased vulnerability to network congestion and system failures. Although backup systems are in place, disruptions in service can still occur. Natural disasters, power outages, fiber cable cuts, and software problems can cripple the telephone services of entire regions. Additionally, congestion in the public switched telephone network, such as the well-documented "Mother's Day phenomenon", in which Mother's Day generally has the highest blocking of long-distance telephone calls of any single day of the year, can prevent access to circuits. However, during times of emergency, crisis, or war, government personnel and emergency workers need to know that their calls will go through.
For cellular telephone users, a related capability is offered by the Nationwide Wireless Priority Service (WPS). WPS users have the ability to queue at the top for the next available communications channel to their registered base station in order to place their call by dialing * +272+ [destination number] +send, greatly enhancing their ability to complete wireless calls during times of congestion. WPS is available only to designated leadership at all government levels, national security, emergency responders, and private sector critical infrastructure personnel, as approved by the NCS and Federal Communications Commission (FCC) Rules and Requirements.
GETS uses these major types of networks:
In accordance with Section 1(g)5 of Executive Order 12472, the NCS also performs research and development to further enhance the GETS and WPS services through the use of new packet-based technologies (such as IP, or Internet Protocol). This work is done in the NCS' lab, formerly referred to as the eXperimental Testbed Environment. The multi-vendor lab is in the process of preparation for interoperability tests with other labs and research groups to validate these new approaches in today's Next Generation Networks (NGNs). Interoperability between NGNs and legacy telephone systems will continue to be an area of high interest and more elaborate studies for the NCS and their Committee of Principals throughout the transition from these legacy systems.
GETS is accessed through a dialing plan and Personal Identification Number (PIN) card verification system. Using common telephone equipment, the user dials the universal access number 710-627-4387 (710-NCS-GETS). A prompt directs the entry of the user's assigned twelve-digit PIN and the destination telephone number. Once the user is authenticated as valid, the call receives special treatment. When dealing with GETS User Assistance, users may need to provide a registered password of 4 to 9 alphanumeric characters for those cards issued to an individual rather than through stockpile.
GETS is designed to provide a 90% call completion rate when call volume is eight times normal capacity. [1]
The National Communications System (NCS) was an office within the United States Department of Homeland Security charged with enabling national security and emergency preparedness communications using the national telecommunications system. The NCS was disbanded by Executive Order 13618 on July 6, 2012.
Voice over Internet Protocol (VoIP), also known as IP telephony, refers to a set of technologies used for voice communication sessions over Internet Protocol (IP) networks, such as the Internet. VoIP enables voice calls to be transmitted as data packets, facilitating various methods of voice communication, including traditional applications like Skype, Microsoft Teams, Google Voice, and VoIP phones. Regular telephones can also be used for VoIP by connecting them to the Internet via analog telephone adapters (ATAs), which convert traditional telephone signals into digital data packets that can be transmitted over IP networks.
911, sometimes written 9-1-1, is an emergency telephone number for Argentina, Canada, the Dominican Republic, Fiji, Jordan, Mexico, Pakistan, Maldives, Palau, Panama, Iraq, the Philippines, Sint Maarten, the United States, and Uruguay, as well as the North American Numbering Plan (NANP), one of eight N11 codes. Like other emergency numbers, dialing 911 for purposes other than reporting an emergency is a crime in most jurisdictions. Penalties for abuse or misuse of 911 can range from probation or community service to fines and jail time. Offenders can also be ordered to undergo counseling and have their use of telephones restricted or suspended for a period of time as a condition of probation.
Enhanced 911 is a system used in North America to automatically provide the caller's location to 911 dispatchers. 911 is the universal emergency telephone number in the region. In the European Union, a similar system exists known as E112 and known as eCall when called by a vehicle.
An emergency telephone number is a number that allows a caller to contact local emergency services for assistance. The emergency number differs from country to country; it is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services; these often differ only by the last digit.
The Automatic Voice Network was a worldwide American military telephone system. The system was built starting in 1963, based on the Army's existing Switch Communications Automated Network (SCAN) system.
Telephone number mapping is a system of unifying the international telephone number system of the public switched telephone network with the Internet addressing and identification name spaces. Internationally, telephone numbers are systematically organized by the E.164 standard, while the Internet uses the Domain Name System (DNS) for linking domain names to IP addresses and other resource information. Telephone number mapping systems provide facilities to determine applicable Internet communications servers responsible for servicing a given telephone number using DNS queries.
411 is a telephone number for local directory assistance in Canada and the United States. Until the early 1980s, 411 – and the related 113 number – were free to call in most jurisdictions.
Internet access is a facility or service that provides connectivity for a computer, a computer network, or other network device to the Internet, and for individuals or organizations to access or use applications such as email and the World Wide Web. Internet access is offered for sale by an international hierarchy of Internet service providers (ISPs) using various networking technologies. At the retail level, many organizations, including municipal entities, also provide cost-free access to the general public. Types of connections range from fixed-line cable to mobile and satellite.
The Defense Switched Network (DSN) is a primary information transfer network for the Defense Information Systems Network (DISN) of the United States Department of Defense. The DSN provides the worldwide non-secure voice, secure voice, data, facsimile, and video teleconferencing services for DOD Command and Control (C2) elements, their supporting activities engaged in logistics, personnel, engineering, and intelligence, as well as other federal agencies.
The public switched telephone network (PSTN) is the aggregate of the world's telephone networks that are operated by national, regional, or local telephony operators. It provides infrastructure and services for public telephony. The PSTN consists of telephone lines, fiber-optic cables, microwave transmission links, cellular networks, communications satellites, and undersea telephone cables interconnected by switching centers, such as central offices, network tandems, and international gateways, which allow telephone users to communicate with each other.
The IP Multimedia Subsystem or IP Multimedia Core Network Subsystem (IMS) is a standardised architectural framework for delivering IP multimedia services. Historically, mobile phones have provided voice call services over a circuit-switched-style network, rather than strictly over an IP packet-switched network. Various voice over IP technologies are available on smartphones; IMS provides a standard protocol across vendors.
Mobile radio telephone systems were mobile telephony systems that preceded modern cellular network technology. Since they were the predecessors of the first generation of cellular telephones, these systems are sometimes retroactively referred to as pre-cellular systems. Technologies used in pre-cellular systems included the Push-to-talk, Mobile Telephone Service (MTS), Improved Mobile Telephone Service (IMTS), and Advanced Mobile Telephone System (AMTS) systems. These early mobile telephone systems can be distinguished from earlier closed radiotelephone systems in that they were available as a commercial service that was part of the public switched telephone network, with their own telephone numbers, rather than part of a closed network such as a police radio or taxi dispatching system.
The next-generation network (NGN) is a body of key architectural changes in telecommunication core and access networks. The general idea behind the NGN is that one network transports all information and services by encapsulating these into IP packets, similar to those used on the Internet. NGNs are commonly built around the Internet Protocol, and therefore the term all IP is also sometimes used to describe the transformation of formerly telephone-centric networks toward NGN.
Abbreviated dialing is the use of a very short digit sequence to reach specific telephone numbers, such as those of public services. The purpose of such numbers is to be universal, short, and easy to remember. Typically they are two or three digits.
A digital subscriber line (DSL) modem is a device used to connect a computer or router to a telephone line which provides the digital subscriber line (DSL) service for connection to the Internet, which is often called DSL broadband. The modem connects to a single computer or router, through an Ethernet port, USB port, or is installed in a computer PCI slot.
The Nationwide Wireless Priority Service (WPS) is a system in the United States that allows high-priority emergency telephone calls to avoid congestion on wireless telephone networks. This complements the Government Emergency Telecommunications Service (GETS), which allows such calls to avoid congestion on landline networks. The service is overseen by the Federal Communications Commission and administered by the Office of Emergency Communications (OEC) in the Department of Homeland Security. WPS was previously administered by the National Communications System (NCS) which had been created by President Kennedy by a Presidential Memorandum on August 21, 1963, and expanded by President Reagan by Executive Order 12472 on April 3, 1984. On July 6, 2012, President Obama signed Executive Order 13618, which eliminated the NCS as a separate organization; it was merged into the Office of Emergency Communications (OEC), which had been created in 2007. A ceremony to retire the colors of the NCS and to celebrate the legacy of the organization was held on August 30, 2012, in Arlington, Virginia.
Area code 710 is a special area code in the North American Numbering Plan (NANP). It was reserved for the federal government of the United States in 1983 for emergency services. Since 1994, the area code has provided access for authorized personnel to the Government Emergency Telecommunications Service (GETS) in the United States, and the Canadian local exchange carriers, and cellular/PCS networks. Previously, it was a Service Access Code (SAC) in the Teletypewriter Exchange Service (TWX) for the northeastern part of the United States.
Voice over Long-Term Evolution is an LTE high-speed wireless communication standard for voice calls and SMS using mobile phones and data terminals. VoLTE has up to three times more voice and data capacity than older 3G UMTS and up to six times more than 2G GSM. It uses less bandwidth because VoLTE's packet headers are smaller than those of unoptimized VoIP/LTE. VoLTE calls are usually charged at the same rate as other calls.
A mass call event or mass calling event is a situation in which an extraordinarily high number of telephone calls are attempted into or out of an area, causing tremendous network congestion, and therefore service which is either significantly degraded or potentially almost completely unavailable.
This article incorporates public domain material from the United States Government