IBM engineers in the IBM La Gaude Research Laboratory, north-west of Nice in France, developed an electronic Private Automatic Branch Exchange: the first stored-program-controlled PABX to be marketed and installed in the world. The product family handled up to 2516 extensions and 356 trunk lines. They were among those very few IBM products to be still in use in five European countries for some 40 years following the 1969 market introduction of the IBM 2750 Switching System.
The family of IBM 1750, 2750 and 3750 Switching Systems was developed from the IBM 1800. Each system included twin stored-program controllers (each with 32K or 64K main storage}; some 600,000 lines of code; emergency and every-night automatic switchover; twin disks (none for the 2750); and solid-state switching. Extension, trunk and tie lines were connected by discrete transistors on plug-in panels. All systems were assembled in IBM's French Montpellier factory for France, Germany, Italy, and the UK.
The 2750 was greatly influenced by the European national telephone authorities (PTTs) who insisted on isolating-line transformers to protect their engineers. The 2750 had large 40cm-by-30cm plug-in extension packs each handling only four telephone extensions with standard PTT 50-volt telephones. The Assembler-language program was loaded using punched paper tape, needing some 90 minutes for each of the two CPUs. Smaller maintenance programs could be loaded into unprotected storage. Fault finding was limited to 4K programs and needed an oscilloscope — but the 2750 was reliable enough to run 24/7.
An attached IBM Selectric typewriter let customers change system facilities such as the extension numbers of telephones of repositioned staff. The 2750 was very quiet as it was transistorised with no moving parts other than the cooling fans in the cabinets, compared with the noisy, electro-mechanical StrowgerPABX systems then everywhere across Europe.
Countries, costs, installations, 1968 to 2010
The 1968-available 2750 was sold in France, Germany, Italy, and Belgium; 3750s (from 1970) and 1750s (from 1979) were sold in these four countries and the United Kingdom. In the UK a 2750 was installed in the IBM Wigmore Street, London office; another was in IBM's plant in Havant, Hampshire: this was used for demonstrations and by the employees at the plant. The Netherlands installed some in IBM sites. Costs ranged from $150,000 to $600,000, plus up to $60,000 for the 3750's large room, air conditioning, and false flooring because of the extensive cabling between the three 3750 cabinets. By the time the 1750 was withdrawn from sales in 1988, there were some 300 systems installed in Europe. 1750s and 3750s were still in use in the year 2010 -- some of the longest-life IBM products.
Functions new to markets
In the 1970s a 3750 toured Europe in three French lorries: a demonstration-suite lorry, a system lorry, and a generator lorry. Here potential customers flocked over several days to St Katherine's Pier near the Tower Bridge in London. The people shown were the three French lorry drivers and five IBM UK staff.Interior of the 1970s lorry-based 3750 demonstration suite that was driven throughout France, Germany, Italy and the UK. Note the use of a slide projector and the then novelty of push-button telephones.
Long-distance and particularly international telephone calls were still very expensive in the 1970s. Although the 3750 when first marketed in 1970 cost almost double the equivalent-sized non-stored-program machines, the business case was compelling because the number of telephone operators could be halved, and for the first time organisations could determine what calls were made, where they were made to, and who made them. Suddenly the phone bill, instead of being a single item, could be allocated to departments and individuals, with details of called numbers and duration. However, systems were mostly ordered because of the first-time use of touch-tone telephones, call re-routing, short-code dialling etc (see below) — all functions taken for granted today.
The systems all had both voice and data functions. Early-1970s computers had hardly any typewriter-like terminals and certainly no screens – the IBM Switching Systems introduced the novelty of simple digital-data capture from every touch-tone telephone extension. But customers largely bought the systems for their then-new voice and management facilities.
The systems needed secure electricity night and day (2 to 15 kilowatts).
Extension facilities
Facilities for the extensions were revolutionary at the time and particularly valued by organisations in financial and other industries with relatively highly-paid office-based employees:
Touch-tone telephones (then practically new to Europe) for both voice and data entry
Call rerouting from multiple extensions to answer points
Camp on to a busy extension or external circuit with automatic call back
Short-code dialling to national and international numbers
Temporary call barring
Distinctive ring cadences (different cadences for internal and incoming external calls)
Non-dialled connection (an off-hook extension automatically dials an extension).
Management facilities
Centralised IBM 3755 Operator Desks could handle calls for multiple 3750s and 1750s dispersed across a country.
Most management facilities were new to the PABX market:
IBM 3755 Operator Desk: optionally with braille-coded keys and audible alarms
Extension number and facility changes made from a central keyboard
Call cost recording
Classes of service for extensions
Traffic analysis
Night service: pre-night, standard, special-type-1, and special-type-2 night services.
Data facilities
The then-novel data facilities included:
Data collection available from every touch-tone extension to the switching system or through it to an IBM computer
IBM 3221 Numeric Multi-function Device: an extension-connected desktop terminal with a numeric keyboard and badge/card reader
IBM 3223 Entry/Exit Reporter: an extension-connected wall-mounted magnetic-card-reader terminal for attendance recording and controlled access to secure areas
Contact monitoring and operation.
IBM’s customers for instance used the data functions for staff to report chargeable activity from their telephones.
The IBM Audio Distribution System (IBM 7770, based on an IBM Series/1 computer) – then-novel centralised voice-message recording for up to three thousand 1750, 3750 and worldwide users; 100 hours of recorded messages; and optional connection to an IBM computer for notification on recipients' screens
Hotel functions such as automatic wake-up calls
Partitioning: multiple organisations using one system.
Networking
Widespread networks of systems became an important market for IBM. These multiple interconnected systems had central operating and control functions, tie-line busy back-up or rerouting via the public network, traffic saturation control, tie-line access restriction, network numbering up to 7 digits, remote paging, camping-on a remote extension, and adding a third party remotely.
Follow-on products
By about 1984 IBM could see that there would be few sales by about 1986 of the dated-technology 1750 and 3750 and that IBM's French development centre in La Gaude was not successfully developing a replacement product. So in 1984, IBM bought the American company ROLM that had more than 20,000 PABXs installed in the USA. IBM planned the ROLM system to be marketed in Europe as the IBM 8750, to replace the 1750 and 3750: despite much IBM expenditure, this did not happen, largely because of the difficulty of modifying the ROLM product for European conditions. IBM then unsuccessfully negotiated to sell Siemens PABXs, before stopping marketing all PABXs. IBM continued to maintain 1750s and 3750s, before contracting others to maintain them into the 2000s — these were among those few IBM products to be still in use for nearly 40 years after their market introduction.
IBM bought land in Wootton Bassett just west of Swindon in England to build a ROLM factory for Europe — the land was not used. In 1987 IBM started to market the ROLM-derived IBM 8750 Business Communications System in Austria, Belgium, France, Germany, Italy, Luxemburg, and the UK. Principally for homologation, a few had been installed in IBM locations, such as IBM Havant and IBM Portsmouth in England – however none were installed in customer locations.[3]
The 8750 had from 91 to 3000 telephone extensions; up to 1000 simultaneous conversations; a computer based on a Motorola 68020; up to 16 IBM 8755 Operator Consoles; a 30MB fixed disk; main/satellite working with 3750s and 1750s; digital trunks in Belgium, Italy and the UK; and used ISDN and Systems Network Architecture (SNA) networks.[4]
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References
↑ IBM 1750 Switching System – system overview IBM UK brochure GK10-6264-2 and IBM Germany brochure Vermittlungssystem IBM 1750 Systemüberblick GA12-12-2437-1
↑ IBM brochure G511-1025-0 dated 10/1987; System description GA19-5480 and 20 other manuals
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