ICT Group

Last updated
ICT Group, Inc.
Company type Public
Nasdaq: ICTG
Industry Business process outsourcing
Founded1983;42 years ago (1983)
Defunct2010;15 years ago (2010)
Headquarters,
United States
Number of locations
40 centers (2009)
Area served
Worldwide
Services Call centers
RevenueIncrease2.svg US$453,621,000 (2007)
Decrease2.svg US$-$7,053,000 (2007)
Decrease2.svg US$-11,809,000 (2007)
Total assets Increase2.svg US$225,600,000 (2007)
Total equity Increase2.svg US$167,189,000
Number of employees
18,000 (2009)

ICT Group, Inc. was a multinational call center and outsourcing company based in the Philadelphia suburb of Newtown. [1]

During the Great Recession, ICT closed call centers in the United States and Canada; it also reduced staff numbers in the United Kingdom, Ireland and Australia, as part of a plan to move its operations to lower-wage countries. [1] [2]

On February 2, 2010, ICT was acquired by Sykes Enterprises, Inc., a Tampa-based company. [2]

References

  1. 1 2 "ICT closing call centers, seeking lower-cost sites" . American City Business Journals . January 5, 2009.
  2. 1 2 Laid-off worker sues ICT Group | GoErie.com/Erie Times-News