IT assistant

An Information Technology Assistant (commonly abbreviated to IT Assistant) is a person who works as an assistant in the IT business.

Because the term "Information Technology" is commonly abbreviated "IT", job seekers recruiters often use the abbreviated version of the title.

Information Technology Assistant

Distinguishing Characteristics: Receives supervision and direction from the Information Technology Manager and Network Specialist. May require flexible work schedules including early morning, weekend and evening hours. ^[1]

Qualifications

Applicants should have:

• Bachelor or associate degree in Information Technology or related field like Computer Science, Electronics, Software, Information Systems, Telecommunication, Electrical or a diploma/certificate in Information Technology, Computing Studies or a related discipline;
• Two years’ post-qualification experience in help desk services; and
• Good interpersonal and communication skills.
• IT certifications to look for are CompTIA, Cisco, Microsoft and W3Schools depending on the project or information systems maintenance needs. ^[2]

Duties

As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from end-users to technical support staff. You would install hardware, software, and peripherals; run diagnostic software; utilize mainframe and/or client server software to provide system security access; and accommodate user requests for computer hardware and software. ^[3]

References

1. "Information Technology Assistant". City of Cupertino, California website. Retrieved 14 January 2015.
2. "From: COLLEGE OF PROFESSIONAL AND CONTINUING EDUCATION" (PDF).
3. "New York State Department of Civil Service on Information Technology Assistant Exam". Archived from the original on 2011-07-18. Retrieved 2009-10-21.