Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
The point of sale (POS) or point of purchase (POP) is the time and place at which a retail transaction is completed. At the point of sale, the merchant calculates the amount owed by the customer, indicates that amount, may prepare an invoice for the customer, and indicates the options for the customer to make payment. It is also the point at which a customer makes a payment to the merchant in exchange for goods or after provision of a service. After receiving payment, the merchant may issue a receipt, as proof of transaction, which is usually printed but can also be dispensed with or sent electronically.
Software AG is a German multinational software corporation that develops enterprise software for business process management, integration, and big data analytics. Founded in 1969, the company is headquartered in Darmstadt, Germany, and has offices worldwide.
OTRS is a service management suite. The suite contains an agent portal, admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers. There are various ways in which this information, as well as customer and related data can be viewed. As the name implies, the admin dashboard allows system administrators to manage the system: Options are many, but include roles and groups, process automation, channel integration, and CMDB/database options. The third component, the customer portal, is much like a customizable webpage where information can be shared with customers and requests can be tracked on the customer side.
SAP Business One is an enterprise resource planning (ERP) application designed for small and medium-sized enterprises, and marketed by the German company SAP SE. Its goal is the automation of key business functions in finance, operations, and human resources.
QAD Inc. is a software company that provides enterprise resource planning (ERP) software and related enterprise software to manufacturing companies. The company has customers in over 100 countries around the world.
Cincom Systems, Inc., is a privately held multinational computer technology corporation founded in 1968 by Tom Nies, Tom Richley, and Claude Bogardus.
Uniface is a low-code development and deployment platform for enterprise applications that can run in a large range of runtime environments, including mobile, mainframe, web, Service-oriented architecture (SOA), Windows, Java EE, and .NET. Uniface is used to create mission-critical applications.
VTLS Inc. was a global company that provided library automation software and services to a diverse customer base of more than 1900 libraries in 44 countries. The for-profit company was founded in 1985 by Dr. Vinod Chachra, who became the President and CEO of the company. VTLS originated as "Virginia Tech Library Systems", an automated circulation and cataloging system created for Virginia Tech’s Newman Library in 1975. In addition to its headquarters in Blacksburg, Virginia, United States, VTLS had five international offices in Australia, Brazil, India, Malaysia and Spain. VTLS was one of the few ISO 9001:2008 quality-certified companies within the library industry for many years. The company was acquired by Innovative Interfaces in 2014.
Simba Technologies Inc. is a software company based in Vancouver, British Columbia, Canada. Simba specializes in products for ODBC, JDBC, OLE DB for OLAP (ODBO) and XML for Analysis (XMLA). The company licenses data connectivity technologies, and provides software development for Microsoft Windows, Linux, UNIX, Mac and mobile device platforms. Simba Technologies was founded as PageAhead Software in Vancouver and Seattle, Washington in 1991 and changed its name in 1995. Customers include Microsoft, Oracle Corporation, MIS AG, SAP AG and Descisys.
Spotler CRM is a Cloud CRM provider, offering CRM systems to small and medium sized companies.
Inductive Automation is a supplier of web-based industrial automation software based in Folsom, California, US. The Ignition SCADA platform is the company's main product line.
Polyhedra is a family of relational database management systems offered by ENEA AB, a Swedish company. The original version of Polyhedra was an in-memory database management system which could be used in high availability configurations; in 2006 Polyhedra Flash DBMS was introduced to allow databases to be stored in flash memory. All versions employ the client–server model to ensure the data are protected from misbehaving application software, and they use the same SQL, ODBC and type-4 JDBC interfaces. Polyhedra is targeted primarily for embedded use by Original Equipment Manufacturers (OEMs), and big-name customers include Ericsson, ABB, Emerson, Lockheed Martin, United Utilities and Siemens AG.
Shavlik Technologies was a privately held company founded in 1993 by Mark Shavlik, who also was one of the original developers of Windows NT in the late 1980s and early 1990s at Microsoft.
Pivotal CRM is a customer relationship management (CRM) software system offered by Avolin, an enterprise software and service company headquartered in Austin Texas. Pivotal CRM includes software tools for sales force automation (SFA), marketing automation and lead management, and customer service automation, as well as partner management, mobile CRM, analytics and call scripting. Industry specific versions of the Pivotal CRM suite are also offered for several industries, including institutional asset management, mutual fund wholesaling, capital markets, commercial banking, private banking, home building and real estate, healthcare, and legal services, among others. Built on .NET Framework, Pivotal CRM embeds several commonly used Microsoft business products within the CRM system, including Microsoft Office, Microsoft Outlook, Microsoft SharePoint, and Microsoft Visual Studio.
RIB Software SE is a Germany-based multinational company providing construction and building information modeling (BIM) software to customers in the architecture, engineering, and real estate industries. In 2020, it became a subsidiary of French multinational Schneider Electric.
Robotic process automation (RPA) is a form of business process automation that is based on software robots (bots) or artificial intelligence (AI) agents. RPA should not be confused with artificial intelligence as it is based on automotive technology following a predefined workflow. It is sometimes referred to as software robotics.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Uniphore is a conversational automation technology company. Uniphore sells software for conversational analytics, conversational assistants, and conversational security. The company is headquartered in Palo Alto, California, with offices in the United States, Singapore, India, Japan, Spain, and Israel. Its products are used by up to 75,000 customer service agents during approximately 160 million interactions per month.
UiPath Inc. is a global software company that makes robotic process automation (RPA) software. It was founded in Bucharest, Romania, by Daniel Dines and Marius Tîrcă. Its headquarters are in New York City. The company's software monitors user activity to automate repetitive front and back office tasks, including those performed using other business software such as customer relationship management or enterprise resource planning (ERP) software.
