LivePerson

Last updated
LivePerson, Inc.
Type Public
Nasdaq:  LPSN
TASE:  LPSN
TA-35 Index Component
ISIN US5381461012
IndustryInternet
Computer software
Founded1995;29 years ago (1995)
Founder Robert LoCascio
Headquarters New York City
Area served
Worldwide
ProductsThe Conversational Cloud
LP Insights
RevenueIncrease2.svg US$366.6 million (2020) [1]
Number of employees
1,201 (As of December 2020) [1]
Subsidiaries LivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Website liveperson.com

LivePerson is a global technology company that develops conversational commerce and AI software. [2]

Contents

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create AI-powered chatbots to answer consumer messages, alongside human customer service staff. [3]

History

LivePerson was founded in 1995 by Robert LoCascio. [4] In April 2000, the company completed an initial public offering on the NASDAQ, [5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index. [6]

Acquisitions

Acquisition DateCompanyBusinessReferences
October 2000HumanClickReal-time online customer service applications [7]
July 2006Proficient SystemsProvider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007Kasamba Inc.Online provider of chat-based experts [9]
April 2010NuConomyWeb analytics and optimization platform [10]
May 2012AmadesaWeb marketing company specializing in predictive intelligence technology [11]
June 2012Look.io, Inc.Mobile chat provider [12]
November 2012ENGAGE Pty Ltd.Australian provider of cloud-based customer contact solutions [13]
April 2014NextGraphDigital engagement solutions company [14]
June 2014SynchroniteCo-browsing and video chat [15]
November 2014Contact At OnceLeading platform for C2B sales conversations [16]
February 2018BotCentralLeading Bot Platform for Enterprise AI and Conversational Commerce
October 2018ConversableConversational commerce and AI platform [17]
July 2021e-bot7Conversational AI for Customer Service [18]
October 2021TenfoldCustomer experience integration platform [19]
October 2021VoiceBaseVoice analytics platform [20]

Products and services

See also

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References

  1. 1 2 "SEC Filings". LivePerson. Retrieved 22 Nov 2021.
  2. ↑ "LivePerson 10-K filing, February 25, 2019". February 25, 2019.
  3. ↑ "LivePerson's Maven bot platform puts conversational AI in customer agents' hands". MarTech Today. 2018-12-10. Retrieved 2019-02-28.
  4. ↑ "The establishment of our core values is one thing that we still refer back to each and every day. They are what define LivePerson". Business Interviews. 22 March 2013. Retrieved 3 April 2015.
  5. ↑ "LivePerson returns to IPO price -- 10 years later", Marketwatch, April 7, 2010
  6. ↑ "LivePerson dual lists on Tel Aviv Stock Exchange", Reuters, Mar 13, 2011
  7. ↑ "LivePerson Acquires HumanClick, Creating a Global Market Leader in Real-Time eCRM Solutions for Small and Mid-Sized Businesses", Business Wire, October 13, 2000, archived from the original on October 25, 2016, retrieved October 25, 2016
  8. ↑ "LivePerson buys live chat provider Proficient Systems in all-stock deal", Internet Retailer, July 19, 2006
  9. ↑ "Kasamba to be Acquired by LivePerson", StartupIsrael.com, June 26, 2007, archived from the original on August 14, 2007
  10. ↑ "LivePerson To Acquire Web Analytics Startup NuConomy For $3 Million", TechCrunch, Jan 25, 2010
  11. ↑ "Web analytics marketing co Amadesa acquired by LivePerson", Globes, May 16, 2012
  12. ↑ "Mobile Chat Platform Maker Look.io Acquired by LivePerson", Pando.com, June 12, 2012, archived from the original on May 8, 2015, retrieved April 13, 2015
  13. ↑ LivePerson to Acquire Australia-based Customer Contact Solutions Provider, LivePerson, November 6, 2012
  14. ↑ "LivePerson Adds New Team of Data Science Experts to Enhance its Leadership in Intelligent Digital Engagement". LivePerson (Press release). Retrieved 26 June 2018.
  15. ↑ Gutbezahl, David. "LivePerson Looks to Better Engagement with Synchronite". TMCnet. Retrieved 3 April 2015.
  16. ↑ "LivePerson Acquires Contact At Once! For $65M". NoCamels News. 6 November 2014. Retrieved 3 April 2015.
  17. ↑ "LivePerson acquires Conversable, a conversational AI company". VentureBeat. October 2018. Retrieved 1 October 2018.
  18. ↑ LivePerson. "LivePerson acquires e-bot7 to make self-serve, quick-launch conversational AI more accessible". www.prnewswire.com (Press release). Retrieved 2022-04-06.
  19. ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  20. ↑ "LivePerson acquires VoiceBase and Tenfold to power scaled Voice AI innovation". LivePerson. Retrieved 27 October 2021.
  21. ↑ "The LivePerson Conversational Cloud". LivePerson. August 5, 2020. Archived from the original on 1 January 2022. Retrieved 5 August 2020.
  22. ↑ "LivePerson Launches LP Insights". Destination CRM. CRM Magazine. Retrieved 3 April 2015.
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