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Type of site | Health records |
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Available in | 17 languages |
List of languages English, Punjabi, Urdu, Hindi, Swahili, Persian, Tigrinya, Malayalam, Arabic, Cantonese, Mandarin, Greek, Italian, Korean, Spanish, Thai, Vietnamese | |
Country of origin | Australia |
Owner | Australian Digital Health Agency |
URL | myhealthrecord |
Commercial | No |
Users | 22.8 million (August 2020) |
Launched | 2016 |
Current status | Online |
Content licence |
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My Health Record (MHR) is the national digital health record platform for Australia, and is managed by the Australian Digital Health Agency. It was originally established as the Personally Controlled Electronic Health Record (PCEHR), a shared electronic health summary set up by the Australian government with implementation overseen by the National Electronic Health Transition Authority (NEHTA). The purpose of the MHR is to provide a secure electronic summary of people's medical history [1] which will eventually include information such as current medications, adverse drug reactions, allergies and immunisation history in an easily accessible format. This MHR is stored in a network of connected systems with the ability to improve the sharing of information amongst health care providers to improve patient outcomes no matter where in Australia a patient presents for treatment. [2] [3] PCEHR was an opt-in system with a unique individual healthcare identifier (IHI) being assigned to participants and the option of masking and limiting information available for viewing controlled by the patient or a nominated representative; MHR uses an opt-out system.
![]() | This article needs to be updated. The reason given is: significantly out-of-date information when compared to the current MHR statistics.(September 2020) |
In 2013 it was reported that on average, each Australian has 22 health system interactions annually. This includes General practitioner (GP) visits, specialists, or prescriptions. All of these interactions are held in individual, separate, paper-based records making the entire health picture of an individual difficult to ascertain. [4] It is also reported that up to 10% of hospital admissions are due to adverse drug events, 18% are due to medical errors relating to lack of adequate available patient information, [5] and an estimated 25% of clinicians time is spent collecting information regarding the patient than actually treating them. [6] These facts combined with the ageing Australian population, vast geographic expanse, and ever increasing population, drove the implementation of an electronic health record in an effort to bring the medical record into the 21st century.
As part of the 2010/11 Australian federal budget the Hon. Nicola Roxon (Minister for Health and Ageing) announced the PCEHR as a "key building block of the National Health and Hospitals Network". [7] The system went live on 1 July 2012 [8]
The Australian Government had a policy to develop a lifetime electronic health record for all its citizens. PCEHR was the major national EHR initiative in Australia, being delivered through territory, state, and federal governments. This electronic health record was initially deployed in July 2012, and underwent active development and extension by the Australian Digital Health Agency. [9]
It was budgeted to cost $466.7m but had surpassed this to $766m before the actual launch date with the final figure still to be calculated. [10]
In contrast a recent study published by Deloitte [11] projected the PCEHR to save approximately $11.5 billion over the 2010 to 2025 period. This consists of approximately $9.5 billion in net direct benefits to the Australian Government and $2.0 billion in net direct benefits to the private sector. [12]
As of 17 February 2013, [update] 1233 healthcare organisations had registered for the PCEHR with NEHTA CEO Peter Fleming estimating 98% of GP-specific software was PCEHR compatible. [13]
At the 7-month mark 56,761 patients had registered with the 12-month target at 500,000 patients. The target figure was still considered achievable according to the DoHA deputy secretary Rosemary Huxtable who had released this information to a Senate Estimates committee. [14]
The name of PCEHR has changed to My Health Record in 2015 with an opt-out model. The Australian government budgeted around $485million for this system which potentially could save nearly 5,000 lives per year when functional. [15] [16] [17] [18]
The Australian standards organisation, Standards Australia, and federal Department of Health have created an electronic health website, "e-health" [19] relating to information not only about Australia and what is currently going on about EHRs but also globally. Many key stakeholders contribute to the process of integrating EHRs within Australia. They range from each States Departments of Health to Universities around Australia and National E-Health Transition Authority to name a few.
Patients were able to opt into the PCEHR by providing personal details such as full name, date of birth, Medicare/Department of Veteran Affairs number, and sex. Currently there are several mediums for consumers to register via:
If a consumer registered over the phone, in writing, or in person an identity verification code IVC is issued to enable access to the e-Health record online for the first time. After this first log, or post 30 days from issuance the IVC becomes obsolete. There are four steps in the registration process:
The Healthcare Identifiers Service (HI Service) was established by the federal, state and territory governments to create unique identifiers for healthcare providers and individuals seeking healthcare. It was designed and implemented by Medicare Australia under the control of the NEHTA. The HI Service allocates three types of Healthcare Identifiers: [22] [23]
The eHealth Practice Incentives Program (ePIP) aims to encourage GP's to adopt and embrace the latest technology and developments within the eHealth industry as they occur. GP's are only eligible for ePIP if they are already registered in the Practice Incentives Program (PIP) administered by the Australian Government Department of Human Services (Human Services) on behalf of the Department of Health and Ageing(DoHA). [26] There are five further requirements for this incentive:
The benefits of participation in this incentive is practices can receive a maximum of $12,500 per quarter, based on $6.50 per Standardised Whole Patient Equivalent (SWPE) per year.
The System Operator is the entity that is responsible for creating and operating the PCEHR. This position was held by the Secretary of the Department of Health and Ageing. The System Operator during their duties must have regard to the advice and recommendations (if any) given by the PCEHR Jurisdictional Advisory Committee and the PCEHR Independent Advisory Council. [28]
PCEHC was based on the XDS (Cross Enterprise Document Sharing) Profile published by Integrating the Healthcare Enterprise (IHE). However, the usual IHE Patient Management system (PIX/PDQ) has been replaced by the National Health Identity (HI) Service. In addition the usual authentication and security IHE profiles have been replaced by, or significantly modified to work with, existing infrastructure.[ citation needed ] HL7 CDA format is used to transfer information between different healthcare clinical systems whilst still allowing information to be accessed and viewed.
National Authentication Service for Health Public Key Infrastructure (PKI) is a certificate that authenticates healthcare professionals accessing the eHealth records system. These certificates can be loaded onto smart cards which are then used in combination with the healthcare professionals HPI-I to log on to patients who have a PCEHR using the patients IHI. This system also facilitates secure electronic communications with other healthcare provider organisations. [29]
The PKI allows users to know:
These benefits allow users to securely and confidently relay patient information to trustworthy sources.
For the PKI to work there must be a Chain of Trust on your computer. This Chain of Trust is composed of three certificates, namely:
The PKI Certificates are based on the Australian Gatekeeper framework and met the International Organization for Standardization (ISO) Health Informatics-Public Key Infrastructure technical specification (ISO/TS 17090). [31]
The six GP Desktop Vendor Panel members are :-
On 16 August 2012 the Hon. Tanya Plibersek, the then Minister for Health announced the Personally Controlled Electronic Health Records Act 2012 (PCEHR) [34] The legislation was amended in late 2015 to be known as the My Health Records Act 2012 (Cth) [35]
Patients can read in full everything that is added to their eHealth record. They may choose to include additional information in their own local clinical information system that is not included in the eHealth record. In any event, patients have a right under the Privacy Act 1988 (Cth) to access the personal information that healthcare professionals hold about them. [36]
From November 2015 the My Health Records Act 2012 (Cth) was amended to reflect that representatives of persons who require decision-making support related to the Act must support the person to make decisions, or make decisions on their behalf, reflecting the individual's "will and preferences". This reflects the principle that people with disability or varied capacity have an equal right to have their decisions respected. [37]
Healthcare Identifiers Act 2010 [38] This Act outlines how unique identifying numbers are allocated to each health provider and individuals as healthcare recipients to provide a way of ensuring that health information is correctly matched to the individual that received healthcare or the entity that provides healthcare.
Healthcare Identifiers Regulations 2010 [39] regulates the collection, use and disclosure of healthcare record identifiers and information.
The PCEHR Act established the PCEHR Jurisdictional Advisory Committee (PCEHR JAC) to advise the System Operator on matters relating to the interests of the Commonwealth, States and Territories in the PCEHR system. The PCEHR JAC meets at least four times per year, or more frequently as agreed between the System Operator and the Chair. The PCEHR JAC has nine members, a member to represent the Commonwealth and a member to represent each State and Territory. [40]
The PCEHR Independent Advisory Council (PCEHR IAC) was established under the PCEHR Act to advise on the operation and participation in the PCEHR system, clinical, privacy and security matters relating to PCEHR system operations. The PCEHR IAC meets at least four times per year. [40]
Security and privacy concerns have been raised about the platform. Originally, participation of the system was to opt-in by each person giving consent, however due to low participation rates, the platform moved to become opt-out instead. Each Australian had until 31st of Jan 2019 to opt-out. After 31st of Jan 2019, however, any user can delete their My Health Record, as well as restrict access to providers. In a life-threatening emergency, certain providers (like hospital emergency departments) can access a patient's My Health Record without being given explicit access. [41] There are 13,000 health providers involved, from specialists and general practice doctors to pharmacies and hospitals.[ needs update ]
MediConnect was an early program that provides an electronic medication record to keep track of patient prescriptions and provide stakeholders with drug alerts to avoid errors in prescribing. [42]
MyMedicalRecords.com, a subsidiary of MMRGlobal began investigations about the PCEHR use of its intellectual property. [43]
Medicare is the publicly-funded universal health care insurance scheme in Australia, operated by the nation's social security department, Services Australia. Medicare is the principal way Australian citizens and permanent residents access most health care services in Australia. The scheme either partially or fully cover the cost of most primary health care services in the public and private health care system. All Australian citizens and permanent residents have access to fully covered health care in public hospitals, funded by Medicare, as well as state and federal contributions. International visitors from 11 countries have subsidised access to medically necessary treatment under reciprocal agreements.
Medical privacy or health privacy is the practice of maintaining the security and confidentiality of patient records. It involves both the conversational discretion of health care providers and the security of medical records. The terms can also refer to the physical privacy of patients from other patients and providers while in a medical facility, and to modesty in medical settings. Modern concerns include the degree of disclosure to insurance companies, employers, and other third parties. The advent of electronic medical records (EMR) and patient care management systems (PCMS) have raised new concerns about privacy, balanced with efforts to reduce duplication of services and medical errors.
The Health Insurance Portability and Accountability Act of 1996 is a United States federal statute enacted by the 104th United States Congress and signed into law by President Bill Clinton on August 21, 1996. It modernized the flow of healthcare information, stipulates how personally identifiable information maintained by the healthcare and healthcare insurance industries should be protected from fraud and theft, and addressed some limitations on healthcare insurance coverage. It generally prohibits healthcare providers and healthcare businesses, called covered entities, from disclosing protected information to anyone other than a patient and the patient's authorized representatives without their consent. With limited exceptions, it does not restrict patients from receiving information about themselves. It does not prohibit patients from voluntarily sharing their health information however they choose, nor does it require confidentiality where a patient discloses medical information to family members, friends, or other individuals not a part of a covered entity.
The terms medical record, health record and medical chart are used somewhat interchangeably to describe the systematic documentation of a single patient's medical history and care across time within one particular health care provider's jurisdiction. A medical record includes a variety of types of "notes" entered over time by healthcare professionals, recording observations and administration of drugs and therapies, orders for the administration of drugs and therapies, test results, x-rays, reports, etc. The maintenance of complete and accurate medical records is a requirement of health care providers and is generally enforced as a licensing or certification prerequisite.
An electronic health record (EHR) is the systematized collection of patient and population electronically stored health information in a digital format. These records can be shared across different health care settings. Records are shared through network-connected, enterprise-wide information systems or other information networks and exchanges. EHRs may include a range of data, including demographics, medical history, medication and allergies, immunization status, laboratory test results, radiology images, vital signs, personal statistics like age and weight, and billing information.
A National Provider Identifier (NPI) is a unique 10-digit identification number issued to health care providers in the United States by the Centers for Medicare and Medicaid Services (CMS). The NPI has replaced the Unique Physician Identification Number (UPIN) as the required identifier for Medicare services, and is used by other payers, including commercial healthcare insurers. The transition to the NPI was mandated as part of the Administrative Simplifications portion of the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
A patient safety organization (pso) is a group, institution, or association that improves medical care by reducing medical errors. Common functions of patient safety organizations are data collection and analysis, reporting, education, funding, and advocacy. A pso differs from a Federally designed Patient Safety Organization (PSO), which provides health care providers in the U.S. privilege and confidentiality protections for efforts to improve patient safety and the quality of patient care delivery
Health care in Australia is primarily funded through the public Medicare program and delivered by highly regulated public and private health care providers. Individuals may purchase health insurance to cover services offered in the private sector and further fund health care. Health is a state jurisdiction although national Medicare funding gives the Australian or Commonwealth Government a role in shaping health policy and delivery.
Patient portals are healthcare-related online applications that allow patients to interact and communicate with their healthcare providers, such as physicians and hospitals. Typically, portal services are available on the Internet at all hours of the day and night. Some patient portal applications exist as stand-alone web sites and sell their services to healthcare providers. Other portal applications are integrated into the existing web site of a healthcare provider. Still others are modules added onto an existing electronic medical record (EMR) system. What all of these services share is the ability of patients to interact with their medical information via the Internet. Currently, the lines between an EMR, a personal health record, and a patient portal are blurring. For example, Intuit Health and Microsoft HealthVault describe themselves as personal health records (PHRs), but they can interface with EMRs and communicate through the Continuity of Care Record standard, displaying patient data on the Internet so it can be viewed through a patient portal.
Health information technology (HIT) is health technology, particularly information technology, applied to health and health care. It supports health information management across computerized systems and the secure exchange of health information between consumers, providers, payers, and quality monitors. Based on an often-cited 2008 report on a small series of studies conducted at four sites that provide ambulatory care – three U.S. medical centers and one in the Netherlands – the use of electronic health records (EHRs) was viewed as the most promising tool for improving the overall quality, safety and efficiency of the health delivery system.
The Office of the National Coordinator for Health Information Technology (ONC) is a staff division of the Office of the Secretary, within the U.S. Department of Health and Human Services. ONC leads national health IT efforts, charged as the principal federal entity to coordinate nationwide efforts to implement and use the most advanced health information technology and the electronic exchange of health information.
Council for Affordable Quality Healthcare, Inc. (CAQH) is a non-profit organization incorporated in California as a mutual benefit corporation. It was first incorporated under the name Coalition for Affordable, Quality Healthcare, Inc., and then renamed the Council for Affordable Quality Healthcare, Inc. on August 8, 2002. It is based in Washington, D.C. Previously a 501(c)6 tax-exempt organization, CAQH changed its tax status in 2016, although it remains a non-profit.
An accountable care organization (ACO) is a healthcare organization that ties provider reimbursements to quality metrics and reductions in the cost of care. ACOs in the United States are formed from a group of coordinated health-care practitioners. They use alternative payment models, normally, capitation. The organization is accountable to patients and third-party payers for the quality, appropriateness and efficiency of the health care provided. According to the Centers for Medicare and Medicaid Services, an ACO is "an organization of health care practitioners that agrees to be accountable for the quality, cost, and overall care of Medicare beneficiaries who are enrolled in the traditional fee-for-service program who are assigned to it".
The Health Information Technology for Economic and Clinical Health Act, abbreviated the HITECH Act, was enacted under Title XIII of the American Recovery and Reinvestment Act of 2009. Under the HITECH Act, the United States Department of Health and Human Services resolved to spend $25.9 billion to promote and expand the adoption of health information technology. The Washington Post reported the inclusion of "as much as $36.5 billion in spending to create a nationwide network of electronic health records." At the time it was enacted, it was considered "the most important piece of health care legislation to be passed in the last 20 to 30 years" and the "foundation for health care reform."
The National Electronic Health Transition Authority (NEHTA) was established in July 2005 as a joint enterprise between the Australian Government and state and territory governments to identify and develop the necessary foundations for electronic health (eHealth). NEHTA aims to unlock eHealth system aspects and improve the ways in which information is electronically collected and exchanged.
Health care quality is a level of value provided by any health care resource, as determined by some measurement. As with quality in other fields, it is an assessment of whether something is good enough and whether it is suitable for its purpose. The goal of health care is to provide medical resources of high quality to all who need them; that is, to ensure good quality of life, cure illnesses when possible, to extend life expectancy, and so on. Researchers use a variety of quality measures to attempt to determine health care quality, including counts of a therapy's reduction or lessening of diseases identified by medical diagnosis, a decrease in the number of risk factors which people have following preventive care, or a survey of health indicators in a population who are accessing certain kinds of care.
The Physician Quality Reporting System (PQRS), formerly known as the Physician Quality Reporting Initiative (PQRI), is a health care quality improvement incentive program initiated by the Centers for Medicare and Medicaid Services (CMS) in the United States in 2006. It is an example of a "pay for performance" program which rewards providers financially for reporting healthcare quality data to CMS. PQRS ended in 2016, beginning with the 2018 payment adjustment. The Medicare Access and CHIP Reauthorization Act of 2015 (MACRA) replaced this and other CMS quality programs with a new umbrella program called the Quality Payment Program (QPP), under which clinicians formerly reporting under PQRS would instead report quality data under one of two QPP program tracks: the Merit-based Incentive Payment System (MIPS) or the Advanced Alternative Payment Model (APMs) track.
Health care analytics is the health care analysis activities that can be undertaken as a result of data collected from four areas within healthcare; claims and cost data, pharmaceutical and research and development (R&D) data, clinical data, and patient behavior and sentiment data (patient behaviors and preferences,. Health care analytics is a growing industry in the United States, expected to grow to more than $31 billion by 2022. The industry focuses on the areas of clinical analysis, financial analysis, supply chain analysis, as well as marketing, fraud and HR analysis.
Medical data, including patients' identity information, health status, disease diagnosis and treatment, and biogenetic information, not only involve patients' privacy but also have a special sensitivity and important value, which may bring physical and mental distress and property loss to patients and even negatively affect social stability and national security once leaked. However, the development and application of medical AI must rely on a large amount of medical data for algorithm training, and the larger and more diverse the amount of data, the more accurate the results of its analysis and prediction will be. However, the application of big data technologies such as data collection, analysis and processing, cloud storage, and information sharing has increased the risk of data leakage. In the United States, the rate of such breaches has increased over time, with 176 million records breached by the end of 2017. There have been 245 data breaches of 10,000 or more records, 68 breaches of the healthcare data of 100,000 or more individuals, 25 breaches that affected more than half a million individuals, and 10 breaches of the personal and protected health information of more than 1 million individuals.
Federal and state governments, insurance companies and other large medical institutions are heavily promoting the adoption of electronic health records. The US Congress included a formula of both incentives and penalties for EMR/EHR adoption versus continued use of paper records as part of the Health Information Technology for Economic and Clinical Health (HITECH) Act, enacted as part of the, American Recovery and Reinvestment Act of 2009.
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