According to founder and CEO Stephen Thorne, Pacific Dental Services follows a business model that provides operational practices, procedures, and technology for dental practices.[citation needed] Its ownership structure allows dentists to own their practices while engaging PDS’s management services.[4]
History
The Orange County Business Journal listed PDS as one of the fastest-growing companies in Orange County in 2007.[5] By 2012, the company supported over 300 dental offices across the West Coast.[6] That number grew to 816 offices in 24 states by 2020.[4]
PDS projected that its total revenue would grow to $2 billion by the end of 2020, but due to the COVID-19 pandemic, the company laid off 8,000 of its 13,000 employees, and revenue dipped to $1.6 billion by the end of the year.[1]
In 2021, Moody's Investors Service assigned PDS a B1 CFR bond credit rating, supported by the company's sales growth and expansion while constrained by its history of negative cash flow due to growth investments.[4]
Technology
PDS was the first DSO to implement Epic Systems's electronic health record system with dental practices.[7][8] The patient portal enables patients and providers to access and share information, make appointments, and manage billing.[2][9][10]
Various PDS offices use cone beam computed tomography to diagnose conditions. By 2020, 100 PDS-supported offices were using the technology,[11] and by 2022, that number had grown to 365.[7]
Partnerships
PDS is partnered with dental equipment manufacturer Envista to provide imaging and tooth replacement solutions from Nobel Biocare. In 2022, the companies announced a five-year extension to their partnership, upgrading the imaging infrastructure to 3D imaging and adding Spark clear aligners.[12]
Pacific Dental Services supports Smile Generation, a referral service that connects patients with PDS dentists in the United States and provides financing options.[14]
Charity
Smile Generation partners with the Pacific Dental Services Foundation, a non-profit 501(c)(3) organization, on various charity and community service events to help provide dental care to underserved populations.[15][16] Charity events have included free service days with affiliate practices and fundraising campaigns with the Special Olympics, KaBOOM! and charity: water.[17][18]
PDS has been listed as one of Orange County’s “Companies That Care” by the Orange County Business Journal.[19]
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