Phone tag

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Phone tag can occur when people leave one another messages on answering machines Autoanswer-1.jpg
Phone tag can occur when people leave one another messages on answering machines

Phone tag is a phenomenon in which two parties attempt to contact each other by telephone, but neither is able to get a hold of the other for a conversation. Both parties may leave a message on the answering machine or voicemail of the other, and request a call back. This continues for a period of time, often with the two parties exchanging attempts to have a real-time conversation. [1] The name derives from the playground game tag, where players chase one another in turn.

Telephone Telecommunications device

A telephone, or phone, is a telecommunications device that permits two or more users to conduct a conversation when they are too far apart to be heard directly. A telephone converts sound, typically and most efficiently the human voice, into electronic signals that are transmitted via cables and other communication channels to another telephone which reproduces the sound to the receiving user.

Answering machine device to record caller messages

The answering machine, answerphone or message machine, also known as telephone answering machine in the UK and some Commonwealth countries, ansaphone or ansafone, or telephone answering device (TAD), is used for answering telephones and recording callers' messages.


A voicemail system is a computer-based system that allows users and subscribers to exchange personal voice messages; to select and deliver voice information; and to process transactions relating to individuals, organizations, products and services, using an ordinary telephone. The term is also used more broadly to denote any system of conveying a stored telecommunications voice messages, including using an answering machine. Most cell phone services offer voice-mail as a basic feature; many corporate PBXs include versatile internal voice-messaging services, and *98 vertical service code subscription is available to most individual and small business land line subscribers.

Phone tag became common in the 1980s with the advent of messaging technologies and caller ID. It was seen as having advantages in that people could leave and receive messages at their convenience rather than having to find a common time with the other party to have a conversation. [2]

Caller ID, also called calling line identification (CLID), Calling Line Identification (CLI), calling number delivery (CND), calling number identification (CNID), calling line identification presentation (CLIP), or call display, is a telephone service, available in analog and digital telephone systems, including VoIP, that transmits a caller's telephone number to the called party's telephone equipment when the call is being set up. The caller ID service may include the transmission of a name associated with the calling telephone number, in a service called CNAM. The service was first defined in 1993 in International Telecommunication Union - Telecommunication Standardization Sector (ITU-T) Recommendation Q.731.3.

Phone tag, like later messaging inventions such as text messaging via SMS and WhatsApp, facilitates selectivity in communications. [3]

Text messaging act of typing and sending a brief, electronic message

Text messaging, or texting, is the act of composing and sending electronic messages, typically consisting of alphabetic and numeric characters, between two or more users of mobile devices, desktops/laptops, or other type of compatible computer. Text messages may be sent over a cellular network, or may also be sent via an Internet connection.

WhatsApp Facebook-owned mobile instant messenger and social media service

WhatsApp Messenger is a freeware, cross-platform messaging and Voice over IP (VoIP) service owned by Facebook. It allows the sending of text messages and voice calls, as well as video calls, images and other media, documents, and user location. The WhatsApp client application runs on mobile devices but is also accessible from desktop computers while the mobile device is connected to the Internet. The service requires users to provide a standard cellular mobile number. Originally, users could communicate only with others individually or in groups of individuals, but in September 2017, WhatsApp announced a forthcoming business platform to enable companies to provide customer service to users at scale.

Nowadays, emerging technologies can convert voice messages into text form, making it easier to check voicemail and get a message across.

Related Research Articles

In computer and telecommunications networks, presence information is a status indicator that conveys ability and willingness of a potential communication partner—for example a user—to communicate. A user's client provides presence information via a network connection to a presence service, which is stored in what constitutes his personal availability record and can be made available for distribution to other users to convey his availability for communication. Presence information has wide application in many communication services and is one of the innovations driving the popularity of instant messaging or recent implementations of voice over IP clients.

Direct marketing type of marketing sending messages directly to consumers

Direct marketing is a form of advertising where organizations communicate directly to customers through a variety of media including cell phone text messaging, email, websites, online adverts, database marketing, fliers, catalog distribution, promotional letters, targeted television, newspapers, magazine advertisements, and outdoor advertising. Among practitioners, it is also known as direct response marketing.

Mobile telephony collective term for the operation of mobile telephone devices

Mobile telephony is the provision of telephone services to phones which may move around freely rather than stay fixed in one location. Mobile phones connect to a terrestrial cellular network of base stations, whereas satellite phones connect to orbiting satellites. Both networks are interconnected to the public switched telephone network (PSTN) to allow any phone in the world to be dialed.

A message-waiting indicator (MWI) in telephony, is a Telcordia Technologies term for an FSK-based telephone calling feature that illuminates an LED on selected telephones to notify a telephone user of waiting voicemail messages on most North American public telephone networks and PBXs.

Mobile marketing is multi-channel online marketing technique focused at reaching a specific audience on their smartphones, tablets, or any other related devices through websites, E-mail, SMS and MMS, social media, or mobile applications. Mobile marketing can provide customers with time and location sensitive, personalized information that promotes goods, services and ideas. In a more theoretical manner, academic Andreas Kaplan defines mobile marketing as "any marketing activity conducted through a ubiquitous network to which consumers are constantly connected using a personal mobile device".

Proximity marketing is the localized wireless distribution of advertising content associated with a particular place. Transmissions can be received by individuals in that location who wish to receive them and have the necessary equipment to do so.

<i>One Missed Call</i> (2003 film) 2003 Japanese horror film by Takashi Miike

One Missed Call is a Japanese horror film directed by Takashi Miike and written by Minako Daira. The film is based on the novel Chakushin Ari by Yasushi Akimoto. The plot revolves around Yumi Nakamura, a young psychology student whose friend Yoko gets a strange voice message on her cell phone. The message is dated two days in the future and Yoko can hear herself screaming in it. After Yoko mysteriously dies, her death sets off a chain of events which leads Yumi to discover that this phenomenon has been occurring throughout Japan long before Yoko received an alarming call from her future self. When Yumi receives a call with the date and time of her death, she struggles to save herself and learn the truth behind the calls.

1-5-7-1 is the name of a family of calling features in the United Kingdom, for residential and business telephone lines and for mobile telephones, that are provided by BT Group and several other telephone service providers. The family is named after the telephone number 1571, the special service number that is used to access it. Call Minder is the name of BT's highest level of 1571 service.

Google Voice telecommunications service by Google

Google Voice is a telephone service that provides call forwarding and voicemail services, voice and text messaging, as well as U.S. and international call termination for Google Account customers in the U.S. and Canada. The service was launched by Google on March 11, 2009, after the company had acquired the service GrandCentral.

Visual voicemail voicemail with a graphical interface

Visual voicemail is direct-access voicemail with a visual interface. Such an interface presents a list of messages for playback, as opposed to the sequential listening required using traditional voicemail, and may include a transcript of each message. In 2007, Apple's iPhone was the first cell phone promoting this feature. Since then, several telecommunications companies have integrated a visual element into their voicemail services, such as on Samsung's Instinct and the BlackBerry Storm and Torch.

Skype offers a number of features based around calling, messaging, video chat, and file and screen sharing. The following is a partial list of Skype's features:

LG Voyager

The LG VX10000, also known as the Verizon Voyager or LG VX10K, is an Internet-enabled multimedia phone designed by LG Electronics and on the Verizon Wireless network, Telus, and Bell Mobility. The external screen is touch enabled with a virtual keyboard and buttons. It features an internal screen for use with the included full QWERTY keyboard. Both screens of the Voyager have WQVGA resolution. The Voyager's functions include those of a camera phone and a portable media player, in addition to text messaging, and Internet services including e-mail and web browsing. It is a dual-band mobile phone that uses the CDMA standard. It supports the EVDO data technology.

Smart tags are an early selection-based search feature, found in later versions of Microsoft Word and beta versions of the Internet Explorer 6 web browser, by which the application recognizes certain words or types of data and converts it to a hyperlink. Selection-based search allows a user to invoke an online service from any other page using only the mouse. Microsoft had initially intended the technology to be built into its Windows XP operating system but changed its plans due to public criticism.

PrivatePhone was a free voicemail service developed by Netzero on June 1, 2006 as a way for users to get their own voicemail for free. Originally the service only allowed 10 voicemail messages in the main inbox at a time, and it gave the notice "Please leave a message for this Privatephone.com subscriber after the tone"; however, this was later changed to just "Please leave a message after the tone". On February 19, 2008, PrivatePhone ended its service.

Ribbit (telecommunications company) former telecom company

Ribbit was a telecommunications company based in Mountain View, California. It was acquired by BT Group on July 29, 2008 for $105 million.

HTC Touch Pro2 smartphone model

The HTC Touch Pro2 is a slate smartphone, part of the Touch series of Internet-enabled, Windows Mobile, Pocket PC smartphones designed and marketed by HTC Corporation of Taiwan. It is an enhanced version of the HTC Touch Pro with a left-side slide-out QWERTY keyboard, with tilting screen. The Touch Pro2 smartphone's functions include those of a camera phone and a portable media player in addition to text messaging and multimedia messaging. It also offers Internet services including e-mail, instant messaging, web browsing, and local Wi-Fi connectivity. Visual voicemail is not a standard feature for the Touch Pro2, unlike its predecessor the Touch Pro. The Verizon Wireless version does include a visual voicemail application, however. All versions feature TouchFLO 3D — a new enhanced version of the TouchFLO interface, unique only to the latest Touch series. The latest update renamed TouchFLO 3D to SenseUI, to match HTC's Android offering. The Touch Pro2 — along with its sister model, the Touch Diamond2 — were unveiled on February 16, 2009 in Barcelona, Spain at the Mobile World Congress 2009. Specific enhancements over the original Touch Pro include:

Operator Messaging is the term, similar to Text Messaging and Voice Messaging, applying to an answering service call center who focuses on one specific scripting style that has grown out of the alphanumeric pager history.

Phone hacking is the practice of manipulating or gaining unauthorized access to mobile phones, such as by intercepting telephone calls or accessing voicemail messages. When the unauthorized access is to the phone user's conversation, it is more commonly referred to as phone tapping.

Online etiquette is ingrained into culture, although etiquette in technology is a fairly recent concept. The rules of etiquette that apply when communicating over the Internet or social networks or devices are different from those applied when communicating in person or by audio or videophone. It is a social code of network communication and help.

References

  1. People and computers XIV: usability or else! : proceedings of HCI 2000; By Yvonne Wærn, Sharon McDonald, Gilbert Cockton; page 18
  2. The Irwin handbook of telecommunications management; By James Harry Green; Chapter 16: Why Phone Tag Occurs; pages 325-26
  3. Career Quest for College Students; By Robert T Uda; page 55