Quiet Logistics

Last updated

Quiet Logistics
Company type Subsidiary
Industry Third-party logistics
Founded2009;16 years ago (2009), in Andover, Massachusetts, U.S.
Founders Bruce Welty
Michael Johnson
Headquarters
Devens, Massachusetts
,
U.S.
Area served
Worldwide
Key people
Alden Miles (General Manager)
ServicesE-commerce order fulfillment, Returns management
Number of employees
1250
Parent American Eagle Outfitters
Website www.quietlogistics.com

Quiet Logistics is a third-party logistics (3PL) company headquartered in Devens, Massachusetts. Quiet specializes in providing order fulfillment and returns management services to e-commerce retailers. [1] In November 2021, American Eagle Outfitters announced that it would acquire Quiet Logistics for $350 million in cash. [2]

Contents

Early years

Quiet Logistics was co-founded in 2009 by Bruce Welty and Michael Johnson. [3] Both have backgrounds in supply chain management, having co-founded, in 1987, warehouse management system (WMS) vendor Allpoints Systems, in Norwood, Massachusetts, and, in 2003, Scenic Technologies Corp. [4] Quiet was the first third-party logistics company to use Kiva Systems' warehouse robotics system. [5] Kiva's system-directed robots transport in-bound and out-bound products throughout a warehouse, reducing labor costs and increasing inventory and order-fulfillment accuracy. [4] [6] In 2013, Quiet's use of this system was examined by Steve Kroft in a CBS 60 Minutes segment titled, March of the Machines. [7] And in 2015, Quiet's operating model, including its early adoption of Kiva's robots, was the subject of a Harvard Business Review case study. [4]

Creation of Locus Robotics

In 2014, Quiet Logistics lost access to Kiva's robotics system when Amazon, who had acquired Kiva Systems in 2012 for $775MM, informed Quiet that use of the system was being limited to Amazon's own operations and, therefore, its contract with Quiet would not be renewed. [8] [9] Unable to find a replacement robotics system that met its requirements, Quiet designed, built, and integrated with its warehouse management system [5] [9] its own robot that is both system-directed and able to interact with fulfillment center employees dispersed throughout the storage areas. [9] [10] [11] In 2015, Quiet spun off its robotics division as a separate company, located in Wilmington, Massachusetts. [10] [6] [11]

Fulfillment Centers

Quiet Logistics operates fulfillment centers in :

Services

Quiet Logistics services offered include:

Customers

Quiet Logistics focuses primarily on e-commerce retailers of fashion, fashion accessories, and home goods. [11] Previous customers include Gilt, Zara, Away, Bonobos and Love Your Melon. [11] Current customers include Perfect Moment. [15]

Acquisition by American Eagle Outfitters

American Eagle Outfitters announced a $350 million acquisition of Quiet Logistics on November 2, 2021. The company's Chief operating officer stated the company would remain independent. [16] The acquisition was completed on December 29, 2021. [17]

References

  1. ↑ Staff writer (December 29, 2016). "3PLs & Carriers: At Your Service". Inbound Logistics. Thomas Publishing Co. Retrieved January 30, 2019.
  2. ↑ Chen, Cathleen (November 2, 2021). "American Eagle Outfitters Acquires Quiet Logistics in $350 Million Deal". The Business of Fashion. Archived from the original on November 3, 2021. Retrieved November 4, 2021.
  3. ↑ Bray, Hiawatha (October 28, 2016). "Five things you should know about Bruce Welty". The Boston Globe. Retrieved January 30, 2019.
  4. 1 2 3 Simons, Robert; Kindred, Natalie (May 16, 2015). Quiet Logistics (A). Harvard Business School. p. 2.
  5. 1 2 Trebilcock, Bob (May 1, 2016). "Necessity is the mother of invention at Quiet Logistics". Modern Materials Handling. Retrieved January 30, 2019.
  6. 1 2 Wunderlin, Amy (March 22, 2017). "Warehouse Equipment Innovations: The How's and Why's of Robotics in the Warehouse". www.sdcexec.com. Supply and Demand Chain Executive. Retrieved January 30, 2019.
  7. ↑ Kroft, Steve (January 13, 2013). "March of the Machines". CBS 60 Minutes.
  8. ↑ Kirsner, Scott (January 13, 2013). "Acquisition puts Amazon rivals in awkward spot". The Boston Globe. Retrieved January 29, 2019.
  9. 1 2 3 Matsakis, Louise (September 19, 2016). "The Future of Robot Labor is Unfolding in Shipping Warehouses". www.motherboard.vice.com. Vice Media LLC. Retrieved January 30, 2019.
  10. 1 2 Smith, Jennifer (November 20, 2017). "Locus Robotics Raises $25 Million in Round Led by Scale Venture Partners". The Wall Street Journal. Retrieved January 29, 2019.
  11. 1 2 3 4 Zaczkiewicz, Arthur (March 9, 2017). "Rethinking Warehouse Fulfillment - With Robots". Women's Wear Daily. Retrieved January 30, 2019.
  12. ↑ Staff, MMH. "Quiet Logistics opens new warehouse". Modern Materials Handling. Archived from the original on January 25, 2025. Retrieved September 23, 2025.
  13. ↑ Daleo, Jack (July 20, 2022). "American Eagle logistics arm Quiet Platforms adds Atlanta fulfillment hub". FreightWaves. Retrieved September 23, 2025.
  14. ↑ EditorJun. 22, Steve BrownReal Estate; read, 2021|Updated 9:09 a m CDT|1 min (June 22, 2021). "Fulfillment center opens in northwest Dallas, employing over 400 workers". Dallas News. Retrieved September 23, 2025.{{cite web}}: |first2= has generic name (help)CS1 maint: numeric names: authors list (link)
  15. ↑ WW, FashionNetwork com (October 24, 2024). "UK-based Perfect Moment opens first US distribution center". FashionNetwork.com. Retrieved September 25, 2025.
  16. ↑ Berger, Paul (November 2, 2021). "American Eagle Outfitters to Buy Quiet Logistics for $350 Million". Wall Street Journal. Archived from the original on November 4, 2021. Retrieved November 3, 2021.
  17. ↑ Borneman, Jim (December 31, 2021). "American Eagle Outfitters Completes Quiet Logistics Acquisition". Textile World. Retrieved January 3, 2022.
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