A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it. Early quality management systems emphasized predictable outcomes of an industrial product production line, using simple statistics and random sampling. By the 20th century, labor inputs were typically the most costly inputs in most industrialized societies, so focus shifted to team cooperation and dynamics, especially the early signaling of problems via a continual improvement cycle. In the 21st century, QMS has tended to converge with sustainability and transparency initiatives, as both investor and customer satisfaction and perceived quality are increasingly tied to these factors. Of QMS regimes, the ISO 9000 family of standards is probably the most widely implemented worldwide – the ISO 19011 audit regime applies to both and deals with quality and sustainability and their integration.
The ISO 9000 family is a set of international standards for quality management systems. It was developed in March 1987 by International Organization for Standardization. The goal of these standards is to help organizations ensure that they meet customer and other stakeholder needs within the statutory and regulatory requirements related to a product or service. The standards were designed to fit into an integrated management system. The ISO refers to the set of standards as a "family", bringing together the standard for quality management systems and a set of "supporting standards", and their presentation as a family facilitates their integrated application within an organisation. ISO 9000 deals with the fundamentals and vocabulary of QMS, including the seven quality management principles that underlie the family of standards. ISO 9001 deals with the requirements that organizations wishing to meet the standard must fulfill. A companion document, ISO/TS 9002, provides guidelines for the application of ISO 9001. ISO 9004 gives guidance on achieving sustained organizational success.
Quality management ensures that an organization, product, or service consistently functions as intended. It has four main components: quality planning, quality assurance, quality control, and quality improvement. Customers recognize that quality is an important attribute when choosing and purchasing products and services. Suppliers can recognize that quality is an important differentiator between their offerings and those of competitors and endeavor to compete on the quality of their products and the service they offer: thus quality management is focused both on product and service quality and the means to achieve them both.
Nawaloka Hospital, traded as Nawaloka Hospitals PLC, was established in 1985 by Deshamanya H. K. Dharmadasa. Nawaloka Hospital is one of Sri Lanka's largest private hospitals and has created a chain of hospitals across the country. It was founded by H.K. Dharmadasa in 1985. It is also the first hospital in Sri Lanka to introduce Intensive Care Units, Coronary Care Units, Laparoscopic Surgery and Thoracic Surgery.
ISO 22000 is a food safety management system by the International Organization for Standardization (ISO) which is outcome focused, providing requirements for any organization in the food industry with objective to help to improve overall performance in food safety. These standards are intended to ensure safety in the global food supply chain. The standards involve the overall guidelines for food safety management and also focuses on traceability in the feed and food chain.
Naval and Maritime Academy (NMA), Trincomalee, is the naval academy of the Sri Lanka Navy, and is located within SLN Dockyard, Trincomalee. It received university status in 2001 under the leadership of Commodore SR Samaratunga.
Mitsubishi Logisnext Co., Inc. is a group of multinational companies that were formed under a joint venture between Mitsubishi Heavy Industries (MHI) and Caterpillar Inc. in order to manufacture and market trucks. The group manufactures and distributes Cat Lift Trucks, Mitsubishi Forklift Trucks, Rocla, TCM, and Jungheinrich warehouse products to the material handling industry.
John Keells Holdings PLC (JKH) is a Sri Lankan multinational conglomerate company. It has business interests in hotels and resorts management, port, marine fuel and logistics services, IT services, manufacturing of food and beverages, supermarkets, tea, stock broking, life insurance, banking, and real estate.
Vestergaard is a company headquartered in Lausanne, Switzerland that manufactures public health tools for people in developing countries. Founded as Vestergaard Frandsen in 1957 as a uniform maker, the company evolved into a social enterprise making products for humanitarian aid in the 1990s. It is now best known for inventing the LifeStraw water filter and the PermaNet mosquito net.
SMAK is a popular and one of the largest beverage, natural fruit juice, fruit preserves, snack and dairy products brand in Sri Lanka. The brand is owned by Country Style Foods Private Limited and was established in 1981. The company holds over 70% market share in non-carbonated beverages category in Sri Lanka.
Heladiv, publicly traded as HVA Foods PLC, is a tea company based in Sri Lanka.
Brandix Apparel Limited is an apparel manufacturer headquartered in Sri Lanka. The company has branches in the United States of America, United Kingdom, Australia, Singapore, Hong Kong, India, Bangladesh, Cambodia, Mauritius, and the Cayman Islands. It is the single largest employer in Sri Lanka's export sector and the highest foreign exchange earning company.
Unilever Sri Lanka is a Sri Lankan consumer goods company located in Colombo. It is wholly owned by Unilever, a British multinational consumer goods company. Its products include food, beauty products, personal care, pharmaceuticals, and baby products. Unilever Sri Lanka was established in 1938 as Lever Brother Ceylon Limited. In 1972, it was renamed Unilever Sri Lanka. The company has been ranked as Most Valuable and Strongest Brand and Most Respected Entity. The company has over two dozen brands that are market leaders in Sri Lanka since the 1940s. Unilever operates from a factory complex in an industrial zone of Horana since 2012. About 96% of the company's products are manufactured locally, and more than twenty of its brands are exported outside Sri Lanka.
Hela Apparel Holdings PLC branded as Hela Clothing is a holding company in Sri Lanka that is engaged in the apparel industry. The company supplies to a number of brands such as Tommy Hilfiger, Calvin Klein, and Michael Kors. Hela Apparel Holdings operates four design centres in Sri Lanka, the United States, France and the United Kingdom. The company have eleven manufacturing plants, seven in Sri Lanka, and two each in Ethiopia and Kenya. The company is one constituent of the S&P Sri Lanka 20 Index since June 2022.
Haycarb PLC is a coconut shell-based activated carbon manufacturing company in Sri Lanka. Haycarb was incorporated in 1973. The company controls 16% of the world's market share. Haycarb operates manufacturing plants in Sri Lanka, Thailand and Indonesia, while marketing offices are located in the United States, the United Kingdom and Australia.
Mahaweli Reach Hotel, traded as Mahaweli Reach Hotels PLC, is a five-star luxury hotel in Kandy, Sri Lanka. The hotel is located on the banks of the Mahaweli River, hence the name. The hotel was founded in 1973 and in 1982, it was listed on the Colombo Stock Exchange. Mahaweli Reach became the first five-star hotel in Kandy in 2000. Universal Enterprises, a Maldivian resort operator has been the controlling shareholder of the hotel since 2002. Mahaweli Reach, a hotel with colonial architecture, was designed by Ashley de Vos.
The Swadeshi Industrial Works PLC is a personal care products manufacturing company in Sri Lanka. The company became the first local soap manufacturing company when the company was incorporated in 1941. Swadeshi is a listed company on the Colombo Stock Exchange. Brand Finance calculated Swadeshi Industrial Works' brand value to be LKR543 million in 2022 and ranks the company as 85th most valuable brand in Sri Lanka.
Amana Takaful PLC, doing business as Amana Takaful Insurance, is a Sri Lankan insurance company which follows the principles of Islam and it is listed in the Colombo Stock Exchange. It provides services ranging from life insurance and different types of general insurance solutions such as motor vehicle insurance, health insurance, theft and burglary insurance, travel insurance, and marine insurance. Amana Takaful operates as the full-fledged Takaful provider in Sri Lanka and the Maldives. Amana Takaful Insurance gained reputation as a fast-growing insurance company over the years. The LMD magazine rated Amana Takaful as one of the most awarded companies in Sri Lanka.
Vogue Jewellers is a Sri Lankan jewellery store, operating as a private limited company. The store is known for displaying a variety of Blue Sapphire, Yellow Sapphire, Pink Sapphire, Ruby, Emarald and Ceylon stones at their showrooms.
