 | This article has multiple issues. Please help improve it or discuss these issues on the talk page . (Learn how and when to remove these messages)
|
| Company type | Ltd |
|---|---|
| Industry | Software |
| Founded | 2004 |
| Headquarters | , United Kingdom |
Number of locations | 2 |
Key people | Lee Chadwick (CEO) |
| Products | CRM software |
| Website | spotlercrm |
Spotler CRM (formerly: Really Simple Systems Ltd) is a Cloud CRM provider, offering CRM systems to small and medium sized companies.
Spotler CRM has over 18,000 users of its hosted customer relationship management systems. Customers include the Royal Academy, the Red Cross, the NHS and IBM as well as thousands of small and medium sized companies. The company is headquartered in the United Kingdom with an office in Australia.
The CRM system includes integrations with various other apps including Zapier, Microsoft 365, Xero (company), Sage Business Cloud.
The company has won the Software Satisfaction Awards for the best small business CRM system twice, in 2008 and 2010. In 2011, the company won the EuroCloud Award and the Database Marketing Award. In 2014, it won Best Cloud Application at the annual EuroCloud Awards and was a finalist at CRM Idol. In November 2017, PC Mag listed Spotler CRM in Best Lead Management Software article. [1] In 2018, the company was a finalist in the Small Business Awards for Business Innovation [2] and the DevOps Excellence Awards 2019. [3] More recently, in October 2019, Spotler CRM won the Computing (magazine) Cloud Management Solution of the Year 2019 Award. [4] In 2020, the company was nominated as a finalist in the Cloud Computing Awards 2020 for the Best CRM Solution of the Year, [5] the European IT & Software Excellence Awards 2020 for the SME (Cloud or SaaS) Solution of the Year, [6] and the SME National Business Awards for Best Customer Service. [7]
Spotler CRM was founded in 2004 [8] by John Paterson, former CEO of Zeus Technology and COO of Systems Union, with the public launch in January 2006. [9] In October 2006, the company's Marketing module was launched, initially offering Campaign Management. Email marketing was added in August 2012. [10]
In October 2010, the company launched its Free CRM plan, a Freemium two user hosted CRM system. [11] The existing product was renamed Enterprise Edition.
In May 2013, [12] the company was accredited for entry in the UK Government's GCloud CloudStore catalogue.
In July 2013 [13] Really Simple Systems launched a cross-platform version of its CRM, running seamlessly on desktops, laptops, tablets and smartphones.
Version 5, launched in March 2017, [14] offered a new user interface, custom dashboards, help drawers and grid customisation.
In September 2017, the company announced its compliance [15] with the European Union's General Data Protection Regulation (GDPR) and its phased roll-out of GDPR compliance features in it email marketing module.
In February 2018, it launched [16] a set of GDPR compliance tools allowing users of its email marketing module to collect consent to digital marketing communications.
In October 2020, launched a new version of its email marketing tool [17] for SMEs. Followed by the Advanced Marketing tool in February 2021. [18]
In September 2021, the company launched a CRM customisation service [19] enabling extensive modification to the standard CRM product to meet customer demand.
In October 2021, Really Simple Systems added a new level of customer service by providing free one-to-one technical support [20] for new and existing customers.
The company is headquartered in Petersfield, Hampshire in the United Kingdom. In January 2008 the company opened its first overseas office in Sydney, Australia. [21]
The product consists of three modules:
Spotler CRM is delivered as a software as a service application. As from Version 5 the product is written using the LAMP stack. Version 4 and previous versions used Microsoft technology. Some JavaScript is used on the client.
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with customers, typically using data analysis to study large amounts of information.
The eCRM or electronic customer relationship management coined by Oscar Gomes encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology (IT).
Appointment scheduling software or meeting scheduling tools allows businesses and professionals to manage appointments and bookings. This type of software is also known as appointment booking software and online booking software.
Jadu is a provider of low-code Web Experience Management software, specialising in Web CMS, Forms, Portal and Customer Case Management tools for the enterprise.
Act! is a customer relationship management (CRM) software and marketing automation software platform designed for, and used by, small and mid-sized businesses. It has a user base of over 800 thousand registered users.
Email management is a specific field of communications management for managing high volumes of inbound electronic mail received by organizations. Email management is an essential component of customer service management. Customer service call centers employ email response management agents along with telephone support agents, and typically use software solutions to manage emails.
Oracle CRM is a customer relationship management system created by Oracle Corporation. It includes a number of different cloud applications that can be deployed together or used individually to analyze customer data and help companies connect and manage sales, marketing, and customer support.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in Loveland, Colorado; and New York, New York.
Aptean CRM, formerly Pivotal CRM is a customer relationship management (CRM) software system offered by Avolin, an enterprise software and service company headquartered in Austin Texas. Pivotal CRM includes software tools for sales force automation (SFA), marketing automation and lead management, and customer service automation, as well as partner management, mobile CRM, analytics and call scripting. Industry specific versions of the Pivotal CRM suite are also offered for several industries, including institutional asset management, mutual fund wholesaling, capital markets, commercial banking, private banking, home building and real estate, healthcare, and legal services, among others. Built on .NET Framework, Pivotal CRM embeds several commonly used Microsoft business products within the CRM system, including Microsoft Office, Microsoft Outlook, Microsoft SharePoint, and Microsoft Visual Studio.
ShareMethods is a Web 2.0 document management and collaboration service with a focus on sales, marketing, and the extended selling network. It offers a software as a service (SaaS) subscription to companies and is available as a stand-alone application or as an integrated program with CRM tools such as Oracle CRM On Demand or salesforce.com.
idio Ltd. is an enterprise software company that produces and implements products for brands and publishers. To do so, idio uses its cloud-hosted platform, which incorporates modules for large-scale content aggregation and structuring, content analytics, multi-channel marketing automation, and customer insight generation. idio has offices in London and Exeter in the UK.
Proposal software also known as proposal management software, proposal writing software, or proposal automation software is a computer program designed to help users develop proposals, presentations, and responses to RFPs. Proposal management software is becoming increasingly popular in companies that manage frequent and extensive proposal writing projects. Such software allows businesses to automate more routine tasks while easily tracking multiple versions.
Act-On Software is a software-as-a-service product for marketing automation. The company is headquartered in Portland, Oregon and was founded in 2008, originally retailing its software exclusively through Cisco, which provided $2 million in funding.
Marketing automation refers to software platforms and technologies designed for marketing departments and organizations automate repetitive tasks and consolidate multi-channel interactions, tracking and web analytics, lead scoring, campaign management and reporting into one system. It often integrates with customer relationship management (CRM) and customer data platform (CDP) software.
Pyrus is a cloud-based workflow automation and document management system developed by Simply Good Software, Inc. Pyrus comes as SaaS and offers a web-based interface to launch workflows, assign tasks, and manage documents. It is a unified corporate communication environment, accessible from any device. Mobile versions are available for all platforms, including iOS, Android, and Android Wear. Users are able to set up and route workflows without coding and IT assistance.
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues.
Insightly, Inc. is a private computer technology company headquartered in San Francisco, California.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Oracle Advertising and Customer Experience (CX) is a suite of cloud-based applications offered by Oracle Corporation that includes tools for advertising, marketing, sales, e-commerce, customer service.
