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Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information.
Salesforce, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer relationship management (CRM) software and applications focused on sales, customer service, marketing automation, e-commerce, analytics, artificial intelligence, and application development.
Wrike, Inc. is an American project management application service provider based in San Jose, California. Wrike also has offices India, Dallas, Tallinn, Nicosia, Dublin, Tokyo, Melbourne, and Prague.
NetSuite Inc. is an American cloud-based enterprise software company that provides products and services tailored for small and medium-sized businesses (SMBs) including accounting and financial management, customer relationship management (CRM), inventory management, human capital management, payroll, procurement, project management and e-commerce software. NetSuite was founded in 1998 with headquarters in Austin, Texas. The company is widely seen as the first cloud computing software company, with its founding pre-dating that of Salesforce by about a month.
The SAP CRM applications were initially integrated on-premises customer relationship management (CRM) software manufactured by SAP SE which targeted business software requirements for marketing, sales and service for midsize and large organizations in all industries and sectors. The first SAP CRM release 2.0 has been made generally available in November 2000. The current release 7.0 has been updated with quarterly enhancement packs (EHPs) since 2009.
HubSpot, Inc. is an American developer and marketer of software products for inbound marketing, sales, and customer service. HubSpot was founded by Brian Halligan and Dharmesh Shah in 2006.
Pegasystems Inc. (Pega) is an American software company based in Cambridge, Massachusetts, and founded in 1983. The company has been publicly traded since 1996 as PEGA (NASDAQ). Pega is a low-code platform for workflow automation and generative AI-powered decisioning that helps businesses move towards becoming autonomous enterprises.
Salesforce Marketing Cloud is a provider of digital marketing automation and analytics software and services. It was founded in 2000 under the name ExactTarget. The company filed for an IPO in 2007, but withdrew its filing two years later and raised $145 million in funding. It acquired CoTweet, Pardot, iGoDigital and Keymail Marketing. In 2012, it raised $161.5 million in an initial public offering, before being acquired by Salesforce for $2.5 billion in 2013. ExactTarget was renamed Salesforce Marketing Cloud in 2014 after its acquisition by Salesforce.
Neolane, Inc. is a conversational marketing technology provider, which develops marketing automation and cross-channel campaign management software and services for business-to-business and business-to-consumer marketers. In 2012, Neolane recorded $58 million in revenue representing 40% year-over-year growth. It was announced in June 2013 that Adobe Systems would buy Neolane for $600 million.
Act-On Software is a software-as-a-service product for marketing automation. The company is headquartered in Portland, Oregon and was founded in 2008, originally retailing its software exclusively through Cisco, which provided $2 million in funding.
Yesware is a sales productivity platform designed as an ease-of-use assistant for businesses. The company was founded by Matthew Bellows, Rajat Bhargava, and Cashman Andrus. The company has over 800,000 users, including companies like Acquia, Groupon, Zendesk and Square.
Base CRM is an enterprise software company based in Mountain View, California with R&D offices located in Kraków, Poland. It provides a web-based all-in-one sales platform that features tools for email, phone dialing, pipeline management, forecasting, reporting and more. Base's platform is available on iOS and Android, and was the first full native CRM Android app available. On September 10, 2018 Base was acquired by Zendesk and later rebranded as Zendesk Sell.
This article is a comparison of notable mobile CRM systems.
iDempiere. Community Powered Enterprise, also known as OSGi + ADempiere, is an open source Enterprise Resource Planning (ERP) software that is fully navigable on PCs, tablets and smartphones, it also has customer relationship management (CRM) and supply chain management (SCM) functions. It is in contrast to proprietary or most other open source ERP solutions driven only by a community of supporters.
Panaya is a global technology company based in Hod Hasharon, Israel. The company is a subsidiary of Infosys, and has offices in North America, Europe and Japan. It is a SaaS based company certified by SAP, Oracle and Salesforce.com, offering an all-in-one platform for Smart Testing solutions and Change Intelligence, tailored for Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and cloud-business applications.
Microsoft Dynamics 365 is an integrated suite of enterprise resource planning (ERP) and customer relationship management (CRM) applications offered by Microsoft. Combines various functions such as sales, customer service, field service, operations, finance, marketing, and project service automation into a single platform.
Appian Corporation is an American cloud computing and enterprise software company headquartered in McLean, Virginia, part of the Dulles Technology Corridor. The company sells a platform as a service (PaaS) for building enterprise software applications. It is focused on low-code development, process mining, business process management, and case management markets in North America, Europe, the Middle East and Southeast Asia.
Kenandy is a Rootstock Software company, is an American business-to-business software provider founded by tech entrepreneur Sandra Kurtzig. Kenandy is a vendor to combine quote to cash and enterprise resource planning in a single cloud computing solution. Kenandy is also a full-function enterprise resource planning vendor that runs native on the Salesforce.com App Cloud.
Widen Enterprises Inc. is a technology company that designs, develops and provides digital asset management and product information management software as well as digital asset management services. The company was founded in 1948 in Madison, Wisconsin by Arthur and Emily Widen, initially as Widen Engraving Co., a plate-engraving business providing printing-plates for newspapers. The company sustained business viability and longevity by adapting its products to technological advances and business model transformation. The company was acquired by Acquia in September 2021 and operates as part of the Acquia Digital Experience platform.
ActiveCampaign is a software as a service (SaaS) platform for small-to-mid-sized businesses and is based in Chicago, Illinois. The company offers email marketing, marketing automation, sales automation, and CRM functionality.
References
- 1 2 "CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release". 4 January 2023. Retrieved 16 January 2023.
- ↑ Robinson, Scott (June 2017). "Comparison of the top CRM platforms and marketing automation tools" . Retrieved 13 November 2017.
- ↑ Sorenson, Whitney (20 January 2016). "Modern Java at HubSpot". HubSpot . Retrieved 13 November 2017.
- ↑ Salager, Serge (10 December 2014). "The effect of HubSpot's CRM launch on Salesforce". TechCrunch . Retrieved 13 November 2017.
- 1 2 The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016, Forrester, November 21, 2016, retrieved September 13, 2017
- ↑ "Version 9.0.1 Now Available".
- 1 2 T.J. Houpes (25 September 2015). "What to expect from the HubSpot CRM platform". TechTarget. Retrieved 9 November 2017.
- ↑ "Which HubSpot features are optimized for international businesses?". HubSpot. 1 November 2017. Retrieved 13 November 2017.
- ↑ Brooks, Chad (12 July 2017). "HubSpot review: Best CRM software for startups". Business News Daily. Retrieved 13 November 2017.
- ↑ Campbell, Anita (17 September 2014). "HubSpot adds sales platform and Free CRM to Its Marketing System". Small Business Trends . Retrieved 13 November 2017.
- ↑ "Global search not working | Pega". community.pega.com. 21 April 2017. Retrieved 2018-10-28.
- ↑ "Controlling web access through LDAP | Pega". community.pega.com. 28 March 2008. Retrieved 2018-10-28.
- ↑ "Compare Salesforce CRM". Salesforce.com.