Comparison of CRM systems

Last updated

This article is a comparison of notable CRM systems.

Contents

ERP systems are considered a superset of CRM systems.

General

Only stable releases are mentioned.

SystemsCreatorLast Stable VersionRelease Date License Implementation language(s)AIServer Operating SystemDatabase backendFirst Release Date
Act! CRM Pat Sullivan and Mike Muhney 22.1June 2020 Proprietary or SaaS C#, .NET yes Windows, Web, iOS, Android MS SQL 1987
Adempiere Jorg Janke3.9.3December 2019 GPLv2 JavanoWindows, Linux, Unix, Mac2006
Base CRM/Zendesk Base CRM20162009 SaaS Ruby on Rails, Python yes Cloud Computing, iOS, Android, Windows Phone MySQL 2009
Capsule (CRM) Zestia Ltd.20192009 SaaS Java, Scala and JavaScript yesWeb, iOS, Android MySQL 2009
CiviCRM Dave Greenberg, Donald Lobo, Michal Mach5.57 [1] January 2023 [1] AGPLv3PHP 7.2+yesCross-platform MySQL 5.7+ or MariaDB 10.0+2004
Dolibarr Rodolphe Quiedeville, Laurent Destailleur13.0.3June 2021 GPLv3 or SaaS PHP 5.6.x, 7.xyesCross-platformMySQL or PostgreSQL2003
Dynamics CRM Microsoft Dynamics 365 9.1July 2019 Proprietary or SaaS .NET, ASP.NETyesWindowsMS SQL2003
GNU Enterprise FSF GPLv3 Pythonno, this project has been decommissionedLinux, Unix, Mac OS X, WindowsFirebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files,DBF files (DBase, XBase etc.), INI style configuration files2003
Group-Office Intermesh BV6.4.178October 2020 AGPLv3, SaaS and proprietaryPHP/JavaScriptnoWindows, Linux, Unix, Mac OSMySQL2003
HubSpot CRM Free HubSpot N/AN/A SaaS [2] Java [3] yesCloud computing HBase 2014 [4]
Neolane Adobe v62012 Proprietary or SaaSC++, JavaScriptyesWindows, LinuxMS SQL, Oracle, PostgreSQL, MySQL2001
Nutshell CRM Nutshell CRM20172017 SaaS PHPyesWeb, iOS, Android MySQL 2010
Oracle Advertising and Customer Experience (CX) Oracle Corporation 2021Sept 2021 Proprietary or SaaS Java, PL/SQL, C/C++, Pythonyes Cloud computing Oracle Database2011
Pega CRM [5] Chordiant  ? ?Proprietary ?yesWindows, Linux, Mac, web browser ? ?
Pipedrive Pipedrive20182018 SaaS JavaScript, PHP yesWeb, iOS, Android MySQL 2011
Pivotal CRM / Aptean CRMAptean6.6January 2019 Proprietary .NETyesWindowsMS SQL, Oracle1996
Really Simple Systems / Spotler CRMReally Simple Systems20162006 SaaS VBScript, JavaScript, ASPyes Cloud Computing MySQL 2006
SageCRM Sage Group Sage CRM 2019 R1February 2019 Proprietary or SaaS ASP.NET, ASPyesWindowsMS SQL, ORACLE, DB21981
Salesbox CRM Salesbox CRM20192019 SaaS JS, React yes Web, iOS, Android PostgreSQL 2014
Salesforce.com Marc BenioffWinter '21June 2019 Proprietary APEX (Proprietary Language Java-like)yes Cloud Computing Proprietary1999
SAP CRM SAP SE 7.0 EHP4 SP112018 Proprietary ABAPyesWindows, Linux, UnixSAP HANA, MS SQL, Oracle2000
SAP Cloud for Customer SAP SE 18112018 Proprietary ABAPyesLinuxSAP HANA2009
Snapforce CRM Snapforce CRM20162013 SaaS PHPno Cloud Computing MySQL 2011
SugarCRM John Roberts, Clint Oram, Jacob Taylor9.0.1 [6] June 2019 Proprietary or SaaS PHP yesCross-platform MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition)2004
SuiteCRM SalesAgility8.0.4March 2022 AGPLv3PHPyesCross-platform MariaDB, MySQL, Microsoft SQL Server 2013
SuperOffice CRM SuperOffice7.52014 Proprietary C++,C# and ASP.NETyesWindowsSQL Server1990
OnlyOffice Ascensio System SIA10.5.1December 2019 GPLv3, SaaS ASP.NETyesWindowsMicrosoft SQL Server, Amazon Server2010
Tryton Tryton5.6May 2020 GPLv3 Python, JavaScriptnoCross-platform PostgreSQL, MySQL, SQLite 2008
WORKetc Daniel Barnettv4.02013 SaaS C#, .NETnoWindowsMicrosoft SQL Server, Amazon Server2009
Zoho CRM Zoho CRMZoho CRM 20182018SaaSJavayesCloud Computing, Cross PlatformProprietary1999

Features


SystemOffice IntegrationMulti LingualLanguages SupportedWeb-BasedTime TrackingAttaching Emails to Business ObjectsDesktop EnvironmentGlobal SearchLDAP Support
Act! CRM YesYesen, de, frYesYesYesNo
Adempiere  ? ? ? ? ? ? ? ? ?
Base CRM YesYesde, en, es, fr, nl, pl, ptYesYesYesNoYesNo
Capsule (CRM) Gmail G Suite NoenYesNoYesYesYes ?
CiviCRM  ?YesYes Over 40Yes Integrated with Drupal, Wordpress, Joomla! or BackdropYes through Agiliway's Time Tracker or CiviMobileYes (when email is sent from software) ?Yes ?
Dolibarr A module google is available for customer and agenda syncYesOver 30YesYesYes (when email is sent from software) ?YesYes
Microsoft Dynamics CRM YesYesYes over 40YesYesYesNoYesYes with ADFS
GNU Enterprise YesYesYesYesYes ? ? ? ?
Group-Office YesYesOver 20 languagesYesYes ? ? ? ?
HubSpot CRM Free Gmail, G Suite, Outlook, Office 365 for Windows [7] Yesen, fr, jp, de, pt, es [8] Yes [7] NoYes [9] Yes [10] YesNo
Neolane  ? ? ? ? ? ? ? ? ?
Nutshell CRM Google Apps, Microsoft ExchangeNo(in English)YesNoYes ?Yes ?
OnlyOffice YesYesen, de, fr, es, it, ru, latYesYes ? ? ? ?
Oracle Advertising and Customer Experience (CX) YesYes26 languagesYesNoYesYesYesYes
Pega CRM [5]  ? ? ? ? ? ? ?Maybe [11] Yes [12]
Pipedrive YesYesde, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, jaYesYesYesYesYesYes
Pivotal CRM YesYesYesWeb/Windows ?Yes ?YesYes
Really Simple Systems YesNoenYesNo ? ? ? ?
SageCRM YesYesYesYesYesYesYesYes ?
Salesbox CRM YesYesde, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, huYesYesYesYesYesNo
Salesforce.com [13] YesYesen, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nlYesNoNoNoYesNo
Siebel YesYesYesYesNoYes ? ?Yes
SAP CRM YesYesYesYesNoYesYesYesYes
Snapforce CRM YesYesde, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ruYesNoYes ?YesYes
SugarCRM Yes - Outlook, Excel, Word Plugins Yessq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UAYesYesYes ?YesYes
SuiteCRM Via PluginYes20 languagesYesYesYesNoYesYes
SuperOfficeCRMYesYescn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zhYesYes ? ? ? ?
Tryton  ?Yesbg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, slYesYesYesYesYesYes
WORKetc Outlook Addon and Google DocsYesde, en, es, fr, it, nlYesYesYes ?Yes ?
Zoho CRM Outlook & MS OfficeYesen, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, plYesYesYes ?YesYes

See also

References

  1. 1 2 "CiviCRM 5.57.0, 5.56.2, 5.51.4-ESR Security Release". 4 January 2023. Retrieved 16 January 2023.
  2. ↑ Robinson, Scott (June 2017). "Comparison of the top CRM platforms and marketing automation tools" . Retrieved 13 November 2017.
  3. ↑ Sorenson, Whitney (20 January 2016). "Modern Java at HubSpot". HubSpot . Retrieved 13 November 2017.
  4. ↑ Salager, Serge (10 December 2014). "The effect of HubSpot's CRM launch on Salesforce". TechCrunch . Retrieved 13 November 2017.
  5. 1 2 The Forrester Wave: CRM Suites For Enterprise Organizations, Q4 2016, Forrester, November 21, 2016, retrieved September 13, 2017
  6. ↑ "Version 9.0.1 Now Available".
  7. 1 2 T.J. Houpes (25 September 2015). "What to expect from the HubSpot CRM platform". TechTarget. Retrieved 9 November 2017.
  8. ↑ "Which HubSpot features are optimized for international businesses?". HubSpot. 1 November 2017. Retrieved 13 November 2017.
  9. ↑ Brooks, Chad (12 July 2017). "HubSpot review: Best CRM software for startups". Business News Daily. Retrieved 13 November 2017.
  10. ↑ Campbell, Anita (17 September 2014). "HubSpot adds sales platform and Free CRM to Its Marketing System". Small Business Trends . Retrieved 13 November 2017.
  11. ↑ "Global search not working | Pega". community.pega.com. 21 April 2017. Retrieved 2018-10-28.
  12. ↑ "Controlling web access through LDAP | Pega". community.pega.com. 28 March 2008. Retrieved 2018-10-28.
  13. ↑ "Compare Salesforce CRM". Salesforce.com.
This page is based on this Wikipedia article
Text is available under the CC BY-SA 4.0 license; additional terms may apply.
Images, videos and audio are available under their respective licenses.