RyanairDAC is an Irish ultra low-cost carrier founded in 1984. It is headquartered in Swords, Dublin, Ireland and has its primary operational bases at Dublin and London Stansted airports. It forms the largest part of the Ryanair Holdings family of airlines and has Ryanair UK, Buzz, Lauda Europe, and Malta Air as sister airlines. It is Ireland's biggest airline and in 2016 became Europe's largest budget airline by scheduled passengers flown, carrying more international passengers than any other airline.
Spirit Airlines, Inc., is a major United States ultra-low cost airline headquartered in Miramar, Florida, in the Miami metropolitan area. Spirit operates scheduled flights throughout the United States, the Caribbean and Latin America. Spirit was the eighth largest passenger carrier in North America as of 2020, as well as the largest ultra-low-cost carrier in North America.
Brussels Airlines is the flag carrier and largest airline of Belgium, based and headquartered at Brussels Airport. It operates to over 100 destinations in Europe, North America and Africa and also offers charter services, maintenance and crew training. It is a member of the Star Alliance as well as the International Air Transport Association. The airline's IATA code SN is inherited from its predecessors, Sabena and SN Brussels Airlines. Brussels Airlines is part of the Lufthansa Group. The company slogan is ′You’re in good company′.
The Flight Compensation Regulation 2004(EC) No 261/2004 is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights. It requires compensation of €250 to €600 depending on the flight distance for delays over of at least three hours, cancellations, or being denied boarding from overbooking. Delays shorter than three hours means no entitlement to any compensation of any kind even if the delay was classified as non-extraordinary. Airlines must provide refreshments and accommodation where appropriate. The Court of Justice of the European Union has interpreted passenger rights strictly, so that there are virtually no exceptions for airlines to evade their obligations for breach of contract.
Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. The practice occurs as an intentional business strategy where sellers expect that some buyers will not consume all of the resources they are entitled to, or that some buyers will cancel. The practice of overselling aims to ensure that 100% of available supply will be used, resulting in the maximum return on investment. However, if most customers do wish to purchase or use the sold commodity, it may leave some customers lacking a service they expected to receive.
Five Forty Aviation Ltd, trading as Fly540, is a low-cost airline which commenced operations in 2006 and is based in Nairobi, Kenya, operating both passenger and cargo services. The airline had two subsidiary airlines, Fly540 Ghana and Fly540 Angola, but has since focused its business expansion plans on East Africa. The company slogan was Your Local Airline.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved.
A flight delay is when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A cancellation occurs when the airline does not operate the flight at all for a certain reason.
Huzar v Jet2.com[2014] EWCA Civ 791 was a landmark case, taken to the Court of Appeal in May 2014, which created binding case law for all future flight delay compensation claims in England and Wales.
A no-show is a condition when an expected person does not arrive or appear somewhere they were expected to be. In aviation, no-show is when a ticketed passenger doesn't show up for their flight. Such passenger are also sometimes called a no-show.
Appster was an Australian mobile app development company, founded in 2011 by Josiah Humphrey and Mark McDonald. It developed mobile apps and websites for startup companies, public figures and enterprises. The company was once touted as the "next Apple" by analysts due to its fast growth. The company stated their ambition was to be the world's first ideas company. Appster ceased trading on 7 December 2018, after Humphrey allegedly misused company funds and ran the company while insolvent. Both directors are being investigated by the federal government of Australia.
TRS Travelright Services AB is a Swedish consumer rights bureau specialized in assisting air passengers claiming compensation from airlines when their flight has been delayed, cancelled or overbooked. According to EU-law Regulation 261/2004 all passengers traveling to and from Europe are entitled to get a compensation between €250 - €600 depending on the duration of the delay and flight distance. These laws have been in effect since 2004, but only a few passengers are aware about their rights. For obvious reasons the air carriers don't spend much effort to inform their customers about their right to be compensated although the air companies are obliged to do so. But the information is to be found on EU's homepage, where the law and its implications are displayed and explained.
Dawson v Thomson Airways Ltd was a landmark case taken to the Court of Appeal of England and Wales in May 2014, which created a binding case law for all future flight delay compensation claims in England and Wales.
FlyersRights.org is a US based not-for-profit organization that advocates for the rights and interests of airline passengers. It maintains a staffed office in Washington, D.C. for advocacy before all three branches of the US Federal Government. It operates a toll-free telephone Hotline, an email helpline for individual air travelers and a website with a 'Know Your Rights' online guide. It issues research and policy papers, conducts surveys, sponsors online petitions, maintains an active website and social media presence, provides expert advice on aviation consumer issues to public policy makers and opinion leaders and engages in public education activities.
AppyStore is a comprehensive learning videos and games app for kids up to the age of 8 years. The platform developed by Mauj Mobile, a mobile value-added services (VAS) provider curates content to help in child development by leveraging technology. Mauj is funded by Sequoia Capital, Westbridge Capital and Intel Capital.
Airfair was a mobile travel application that checks flights and shows whether a traveler is owed compensation.
Kiwi.com is a Czech online travel agency founded by Oliver Dlouhý and Jozef Képesi in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s "virtual interlining" concept – itineraries combined from over 750 carriers, including many that do not usually cooperate in online bookings.
AirHelp is a claims management company that promotes and enforces air passenger rights in cases of flight disruptions globally. Its online service helps air passengers get compensation from airlines when their flight gets canceled, delayed, or overbooked. AirHelp is also known for publishing annual rankings of airports and airlines.
