Ryanair is an Irish ultra low-cost carrier group headquartered in Swords, Dublin, Ireland. The parent company Ryanair Holdings plc includes subsidiaries Ryanair DACTooltip Designated activity company, Malta Air, Buzz, Lauda Europe and Ryanair UK. Ryanair DAC, the oldest airline of the group, was founded in 1984. Ryanair Holdings was established in 1996 as a holding company for Ryanair with the two companies having the same board of directors and executive officers. In 2019 the transition began from the airline Ryanair and its subsidiaries into separate sister airlines under the holding company. Later in 2019 Malta Air joined Ryanair Holdings.
Spirit Airlines, Inc., stylized as spirit, is a major American ultra-low cost airline headquartered in Dania Beach, Florida, in the Miami metropolitan area. Spirit operates scheduled flights throughout the United States, the Caribbean, and Latin America. Spirit was the seventh largest passenger carrier in North America as of 2023, as well as the largest ultra-low-cost carrier in North America.
Sabre Corporation, a travel technology company headquartered in Southlake, Texas, is the largest global distribution systems (GDS) provider for air bookings. The company's primary product, the Sabre Global Distribution System, and others like it, act as neutral intermediaries, connecting travel suppliers like airlines and hotels with travel sellers like agencies. They offer real-time availability and pricing, making them important for corporate travel management.
Amadeus IT Group, S.A. is a major Spanish multinational technology company that provides software solutions for the global travel and tourism industry. It is the world's leading provider of travel technology that focus on developing software for airlines, hotels, travel agencies, and other travel-related businesses to enhance their operations and customer experiences.
The Air Passengers Rights Regulation 2004 is a regulation in EU law establishing common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights. It requires compensation of €250 to €600 depending on the flight distance for delays over of at least three hours, cancellations, or being denied boarding from overbooking. Delays shorter than three hours means no entitlement to any compensation of any kind even if the delay was classified as non-extraordinary. Airlines must provide refreshments and accommodation where appropriate. The Court of Justice of the European Union has interpreted passenger rights strictly, so that there are virtually no exceptions for airlines to evade their obligations for breach of contract.
Overselling or overbooking is sale of a volatile good or service in excess of actual supply. Overselling is a common practice in the travel and hospitality sectors, in which it is expected that some people will cancel. The practice occurs as an intentional business strategy in which sellers expect that some buyers will not consume all of the resources they are entitled to, or that some buyers will cancel. The practice of overselling aims to ensure that 100% of available supply will be used, resulting in the maximum return on investment. If more customers than the seller expects do wish to purchase or use the sold commodity, it may leave some customers lacking a service they expected to receive.
An airline ticket is a document or electronic record, issued by an airline or a travel agency, that confirms that an individual is entitled to a seat on a flight on an aircraft. The airline ticket may be one of two types: a paper ticket, which comprises coupons or vouchers; and an electronic ticket.
Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved.
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.
Infinite Monkeys is a self-service platform that allows users to create native apps for iPhone, Android, and HTML5 mobile websites with no coding knowledge.
Huzar v Jet2.com[2014] EWCA Civ 791 was a landmark case, taken to the Court of Appeal in May 2014, which created binding case law for all future flight delay compensation claims in England and Wales.
Appster was an Australian mobile app development company, founded in 2011 by Josiah Humphrey and Mark McDonald. Appster developed mobile apps and websites for startup companies, and enterprises. The company was once touted as the "next Apple" by analysts due to its fast growth. However Appster later collapsed and went into liquidation, on 7 December 2018.
TRS Travelright Services AB is a Swedish consumer rights bureau specialized in assisting air passengers claiming compensation from airlines when their flight has been delayed, cancelled or overbooked. According to EU-law Regulation 261/2004 all passengers traveling to and from Europe are entitled to get a compensation between €250 - €600 depending on the duration of the delay and flight distance. These laws have been in effect since 2004, but only a few passengers are aware about their rights. For obvious reasons the air carriers don't spend much effort to inform their customers about their right to be compensated although the air companies are obliged to do so. But the information is to be found on EU's homepage, where the law and its implications are displayed and explained.
Dawson v Thomson Airways Ltd was a landmark case taken to the Court of Appeal of England and Wales in May 2014, which created a binding case law for all future flight delay compensation claims in England and Wales.
FlyersRights.org is a United States based not-for-profit organization that advocates for the rights and interests of airline passengers. It maintains a staffed office in Washington, D.C. for advocacy before all three branches of the US Federal Government. It operates a toll-free telephone Hotline, an email helpline for individual air travelers and a website with a 'Know Your Rights' online guide. It issues research and policy papers, conducts surveys, sponsors online petitions, maintains an active website and social media presence, provides expert advice on aviation consumer issues to public policy makers and opinion leaders and engages in public education activities.
Airfair was a mobile travel application that checks flights and shows whether a traveler is owed compensation.
Kiwi.com is a Czech online travel agency founded by Oliver Dlouhý and Jozef Képesi in 2012. Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s "virtual interlining" concept – itineraries combined from over 750 carriers, including many that do not usually cooperate in online bookings.
AirHelp is a claims management company that promotes and enforces air passenger rights in cases of flight disruptions globally. Its online service helps air passengers get compensation from airlines when their flight gets canceled, delayed, or overbooked. AirHelp is also known for publishing annual rankings of airports and airlines.
Split My Fare is a British website that provides affordable train tickets through split ticketing.
